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Journal of Information System, Technology and Engineering
Published by Yayasan Gema Bina Nusantara
ISSN : -     EISSN : 29876117     DOI : -
Core Subject : Science,
Computer Science & IT
Journal of Information System, Technology and Engineering, with ISSN 2987-6117 (Online) published by Yayasan Gema Bina Nusantara is a journal that publishes Focus & Scope research articles, which include Information System, Information Technology, Engineering, Environmental Science and Natural Science. Journal of Information System, Technology and Engineering, is an OPEN SOURCE publication produced by the Gema Bina Nusantara Foundation. JISTE regularly releases its newest edition in March, June, September and December. JISTE receives English manuscript on the Information System, Information Technology, Engineering, Environmental Science and Natural Science. All the manuscripts submitted will undergo stage review by our editors in advance of our reviewers with related expertise.
Arjuna Subject : Teknik (semua kategori) - Teknik (Lain-Lain)
Articles 79 Documents
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The Influence of Cultural Adaptability, Digital Knowledge Management and Organizational Support on Digital Leadership Capability in E-Commerce Companies Sidjabat, Sonya; Hendratni, Tyahya Whisnu; Violin, Vivid; Mustafa, Fahrina; Kusnadi, Iwan Henri; Lubis, Alifah Lettiane Virainy
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.279

Abstract

Digital leadership abilities which help organizations succeed in all aspects of technological development should become mandatory requirements for e-commerce workers. The study assesses how cultural adaptability and digital knowledge management and organizational support systems together influence e-commerce organizations to develop their digital leadership capabilities. The research uses a quantitative methodology which follows an explanatory study framework. The researchers used purposive sampling to gather data from 160 participants who worked at e-commerce businesses throughout Indonesia. The researchers used multiple linear regression analysis to assess the data after they finished validating their findings and testing all reliability and classical assumptions. The research shows that digital leadership performance improves through the combination of cultural adaptability and digital knowledge management together with organizational support systems. The research proves that organizations need to establish an adaptive organizational culture which includes technology-based knowledge management together with complete organizational support to develop their digital leadership skills. The research results deliver strategic guidance to e-commerce businesses which want to build digital leadership capabilities that will endure longer periods.
The Influence of Job Stress, Job Boredom, and Technology Accessibility on Cyber-Loafing Behavior in Online Customer Service Employees Sidjabat, Sonya; Purwati, Sri; Nugroho, Judianto Tjahjo; Nawangwulan, Irma M; Karyadi, Haris; Lubis, Fatimah Malini
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.280

Abstract

Online customer support agents need to use internet-based systems because their work requires digital technology which raises their risk of cyber-loafing. The study investigates how technology accessibility affects online customer service workers' cyber-loafing behavior through its interaction with job stress and job boredom. The research used an explanatory design with its quantitative method to investigate the topic. The researchers gathered data through a survey which selected 170 participants using purposive sampling. The researchers conducted multiple linear regression analysis after they had completed data verification and reliability assessment and classical assumption testing. The study results showed that job stress and job boredom together with technology accessibility created a relationship which had a strong impact on cyber-loafing behavior. People in digital workplaces access non-work internet content according to this study because their mental states and workplace conditions determine their online habits. The research establishes a theoretical framework which develops our understanding of employee behavior in digital workplace settings. The study results provide organizations with practical recommendations on how to maintain employee productivity through effective management of their workload and work design and technology implementation.
The Influence of Platform Ease of Use, IT Infrastructure Quality and Digital Training Effectiveness on the Digital Employee Experience of Human Resources Department Employees Sidjabat, Sonya; Purwati, Sri; Anantadjaya, Samuel PD; Nawangwulan, Irma M; Tawil, Muhamad Risal; Sonani, Nia
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.282

Abstract

Organizations need to establish a suitable digital employee experience platform which enables their employees to work effectively while maintaining high productivity levels to achieve their digital transformation goals in Human Resources. This study examines how platform usability and IT system performance and digital training methods together influence the digital work experience of Human Resources Department employees. The researchers used a quantitative research approach that employed an explanatory framework to conduct their investigation. The researchers obtained data by conducting a survey to 160 participants who were selected through purposive sampling. The researchers conducted data analysis through multiple linear regression after they validated and verified reliability and classical assumption testing. The results demonstrated that platform usability together with IT system performance and digital training methods created a positive impact on the digital work experience. The study shows that three elements create an effective digital work environment because users need a system that they can easily operate while technological systems must function reliably and digital training programs must succeed in their execution. The study findings offer organizations practical guidance to create digital HR systems which enhance employee satisfaction and productivity.
The Influence of Access Speed, Transaction Security When Shopping, and Unexpected Value on Digital Customer Delight in Generation Z Afiat, Dominica Dini; Irdiana, Sukma; Sutjiatmo, Bayu Prabowo; Kusnadi, Iwan Henri; Arief, Ilham; Sidjabat, Sonya
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.284

Abstract

Digital consumer behavior has changed because of Generation Z which requires companies to build customer satisfaction together with digital customer delight as their main competitive advantage. The research investigates how access speed and shopping transaction security and unexpected value impact digital customer delight for Generation Z users. The study used quantitative research methods to conduct its research through explanatory research design. The researchers conducted a survey which collected data from 220 Generation Z digital users who participated through purposive sampling. The researchers performed data analysis using multiple linear regression after conducting validity testing and reliability testing and classical assumption tests. The study results show that access speed and transaction security together with unexpected value lead to digital customer delight. Access speed functions as a technical factor which improves efficiency together with flow experience while transaction security establishes trust and psychological comfort and unexpected value serves as the primary emotional factor which creates positive surprises and unforgettable moments. The study results show that Generation Z people experience delight through their technology use and their access to security measures together with the experiential marketing elements. The research outcomes provide digital companies with marketing system design and strategy development guidance which will enhance customer satisfaction and create enduring customer loyalty.
The Influence of Digital Leadership, Knowledge Management Capability and Innovation Climate on Digital Innovation Capability in Digital-Based MSMEs Afiat, Dominica Dini; Setiono, Agus; Putranto, Samuel Aditya Eko; Sugiarti; Setyawasih, Rianti; Nurdiansyah, Yanuar
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.285

Abstract

The digital economic transformation needs digital MSMEs to create sustainable innovation capabilities which will help them succeed in their business competition. The study investigates how digital leadership and knowledge management capability together with innovation climate evaluation affect the digital innovation capacity of digital-based MSMEs. The researchers executed their research through a quantitative research method which used an explanatory research design for their study. The study collected data by surveying digital-based MSME owners and managers who participated through purposive sampling. The researchers used multiple linear regression to analyze the data after completing validity and reliability testing and classical assumption testing. The research established that digital leadership and knowledge management capability with innovation climate create a positive connection which improves digital innovation capacity. Digital leadership functions as an organizational power that propels digital transformation while knowledge management capability allows organizations to gather new information and apply their existing knowledge and innovation climate establishes a workspace that fosters innovation activities. The research findings offer MSME managers strategic guidance which helps them create policies that enable sustainable technology-based innovation.
A Feasibility Study of Caustic Soda (NaOH) Industry with a Capacity of 0,5 MTPY in Gresik as Part of Indonesia's Downstream Industry Program Oetomo, Dedy Setyo
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.287

Abstract

Indonesia's dependence on imported caustic soda (NaOH) poses a significant strategic vulnerability, particularly for the textile, paper, alumina refining, and water-treatment industries. This study presents a comprehensive feasibility analysis for establishing a 500,000-ton-per-year NaOH plant in Gresik, East Java, under the Indonesian government's downstream industry (hilirisasi) program. The chlor-alkali membrane electrolysis process was selected as the production method owing to its superior energy efficiency and product purity. Mass and energy balances were rigorously calculated, establishing brine feed requirements of approximately 1,500,000 tons per year and a specific energy consumption of 2,800 kWh per ton of NaOH. Technical process design, equipment sizing, and utility requirements are presented alongside a detailed economic evaluation. Capital expenditure (CAPEX) is estimated at USD 680 million, with an annual operating expenditure (OPEX) of USD 290 million. Financial analysis yields a net present value (NPV) of USD 412 million, an internal rate of return (IRR) of 18.7%, a payback period of 5.4 years, and a break-even point at 62% plant utilization. The Gresik location provides strategic advantages including proximity to raw material sources, existing industrial infrastructure, and deep-water port access. Environmental impact and sustainability assessments confirm compliance with Indonesian environmental standards. This study concludes that the proposed NaOH plant is technically viable and financially attractive, supporting national self-sufficiency in basic chemicals.
The Influence of Influencer Credibility, Message Personalization, and Brand Trust on Viral Marketing Intention of Local Fashion Brands on Social Media Hendratni, Tyahya Whisnu; Apramilda, Riesna; Sidjabat, Sonya; Kusnadi, Iwan Henri; Budayanti, Saripermanik; Risdwiyanto, Andriya
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.288

Abstract

Local fashion companies need to adopt viral marketing techniques because digital market competition requires them to build their brand presence through natural methods. The study tests the effect of three variables which are influencer credibility message personalization and brand trust on local fashion brands' social media viral marketing operations. The study used a quantitative approach which followed an explanatory research design. The researchers conducted a survey to gather data from 210 social media users who followed local fashion brand accounts and engaged with influencer content. The research team applied multiple linear regression analysis to test the data after conducting all necessary validity reliability and classical assumption tests. The findings reveal that users who trust brands from social media platforms together with their personalized messages. The research found that people trusted influencers who displayed credibility which increased their acceptance of messages and content, and personalized messages made users more relevant to the audience while building emotional connections, and brand trust functions as the key element that drives people to support companies. The success of viral marketing in local fashion brands depends on how well they implement influencer communication strategies and personalize content and build trust with customers. The study results create strategic value for local fashion businesses by demonstrating how to develop successful and lasting social media marketing programs.
The Influence of Customer Digital Engagement, Organizational Agility, and Strategic Alignment on Digital Business Performance in the Fintech Industry Djunaedi, Djunaedi; Widyastuti, Niken; Anantadjaya, Samuel PD; Nawangwulan, Irma M; Kusnadi, Iwan Henri; Muarief, Fahrurozi
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.290

Abstract

The fintech sector requires businesses to select suitable technological tools and develop operational methods that will enable them to conduct their digital business activities. The research study examines how customer digital interaction together with organizational agility and strategic alignment impacts the digital business results of the fintech sector. The research project uses a quantitative research approach together with an explanatory research framework. The researchers used purposive sampling methods to distribute questionnaires to 170 employees from various fintech companies. The researchers conducted data analysis through multiple linear regression after they completed validity testing and reliability testing together with classical assumption testing. The results show that customer digital engagement together with organizational agility and strategic alignment create positive effects on digital business performance within the fintech industry. Customer digital engagement enables customers to establish deeper connections with digital services while organizational agility allows companies to adjust their operations according to market conditions and strategic alignment ensures that business operations work in harmony with information technology to achieve maximum technology advantages. The research results enable fintech companies to achieve sustainable improvements in their digital business performance through practical results.
The Influence of Digital Supply Chain Agility, Digital Cultural Transformation, and Sustainable Innovation on Digital Revenue Resilience in the MSME Sector Gai, Ardiyanto Maksimilianus; Apramilda, Riesna; Hamdany, Mohammad Azharie; Syofya, Heppi; Yusnanto, Tri; Defitri, Siska Yulia
Journal of Information System, Technology and Engineering Vol. 4 No. 1 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i1.291

Abstract

Micro small and medium enterprises need to overcome difficulties which diminish their financial success through digital economy benefits which create new business opportunities. The researchers of this study investigate how digital supply chain agility and digital cultural transformation together with continuous innovation impact digital revenue resilience which exists within the MSME sector. The researchers of this study implement their research through a quantitative method which uses an explanatory framework. The research data were obtained by distributing questionnaires to 160 MSME respondents who have adopted digital technology in their business activities using a purposive sampling technique. The researchers used multiple linear regression analysis to examine data after they conducted validity testing and reliability testing together with classical assumption testing. The study shows that digital supply chain agility and digital cultural transformation together with continuous innovation create positive effects which help organizations achieve digital revenue resilience. Digital supply chain agility enhances operational flexibility and product distribution systems because organizations use digital cultural transformation to adopt digital technologies. Continuous innovation enables organizations to develop products and services which better satisfy changing market needs thus improving their business competitiveness. The study results provide business practitioners with guidance which helps them develop digital business strategies that sustain their organizations through changing times.

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