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Journal of Management and Informatics
Published by Universitas Sains Dan Teknologi Komputer
ISSN : 29617731     EISSN : 29617472     DOI : 10.51903
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management
management and business economics involving operational management, management of human resources, finance management, marketing management, social and economic management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Sistem Informasi Menejemen
Articles 71 Documents
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The Framework of Customer Engagement on Customer Satisfaction : The Antecedents and Consequences Titin Hargyatni; Kusna Djati Purnama; Danang Wiratnoko; Robby Andika Kusumajaya; Sri Handoko
Journal of Management and Informatics Vol. 1 No. 1 (2022): April : Journal of Management and Informatic
Publisher : University of Science and Computer Technology

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Abstract

This study examines the relationship between requirements and framework development in Customer Engagement(CE). In this paper it is developed based on engagement theory with the assumption that satisfying relationshipswill be able to create emotional relationships so that colleagues will be involved and bound to each other. Basedon theoretical studies, this paper proposes a framework that examines the components that exist in CE,antecedents. involved and the consequences of CE. To complete the study, we also discuss how the type ofindustry, company characteristics - Business to Business vs Business to Consumer - and value and level ofinvolvement affect the satisfaction relationship, both direct and indirect contributions from the point of view ofemotional involvement in Customer Engagement. Next, examine the development of Customer Engagement andhow to maximize company performance by making appropriate strategic changes. The findings of this paper arethe relationship between emotions and the indirect contribution of customers’ needs to be improved to thecompany's service industry with the B2B concept for products/services with a high level of involvement;Furthermore, it is also necessary to improve services for products or services with a high level of brand value andcompanies that provide a higher level of satisfaction.
Development of Organizational Leadership in the Implementation of Comprehensive Leadership Pipeline towards Organization Heni Susilowati; Erwan Nur Hidayat; Nindi Anggi Wardani; Kasih Purwanti
Journal of Management and Informatics Vol. 1 No. 1 (2022): April : Journal of Management and Informatic
Publisher : University of Science and Computer Technology

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Abstract

This research examines the potential for leadership development through the creation of comprehensive leadershipchannels within organizations. By highlighting training elements that focus on the skills required for success in aleadership role) and succession planning (i.e., the creation and implementation of long-term plans that addresschanges in top leadership roles) as two distinct organizational initiatives. The method in this research is to combinethe concept of Real Option Reasoning (ROR) with a skill-based leadership model. An in-depth study of theimplementation of Comprehensive Leadership Pipelines (CLP) as an alternative to developing a leadership modelis also reviewed in this study. The conclusion of this study is that by adjusting succession planning policies tooutreach organizations according to the ROR pillars, it is possible to create CLPs that simultaneously lowerturnover, increase the likelihood that employees will be in the right place at the right time, and reduce the risksassociated with large investments. on employees. Given the need for organizations and individuals to assist in theselection of employees for appropriate leadership skills-based training, companies can make better and less riskydecisions when selecting organizational leaders.
Relationship Quality and Cost-to-Serve as the Key of Building Customer Value Miftahurrohman Miftahurrohman; Hendri Rasminto; Pemilia Sulistyowati; Risma Nurhapsari
Journal of Management and Informatics Vol. 1 No. 1 (2022): April : Journal of Management and Informatic
Publisher : University of Science and Computer Technology

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Abstract

This study examines the creation of Customer Value with the supporting variables Relationship Quality and Cost-to-Cost as variables that can affect value. Customer Value for the company in building relationships in the future.This research takes companies that supply fabric dyes to textile companies by conducting interviews via emailand in-person interviews. The method used is to examine qualitatively and quantitatively. In qualitative research,it examines the costs incurred which have a correlation with customer service and the estimated actual costs forindividual services. Furthermore, quantitative measurements are carried out to check the quality of RQ,profitability from past customers, Customer Lifttime Value (CLV) by presenting the proposed framework. In thefinal section, an evaluation of the effect of RQ on CLV is carried out which results in the conclusion that RQ hasan effect on driving customer costs and profitability in the future.
MANAGEMENT OF ENTRY AND OUTCOMES OF GENERAL SUB-SECTIONS OF EMPLOYMENT AND LEGAL AT THE EDUCATION OFFICE OF SOUTH SULAWESI Khaeriyah Khaeriyah; Indriati Amirullah; Anne Abdul Rahman; Nurasia Natsir; Nurmadhani Fitri Suyuthi
Journal of Management and Informatics Vol. 1 No. 3 (2022): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

This research was conducted with the intention of discovering how the management of incoming and outgoingletters is handled in the General, Personnel, and Legal Subdivisions of the Office of the Education Office of theProvince of South Sulawesi. This is a qualitative study, with data obtained from direct observations and interviewsabout the management of incoming letters and letters. The descriptive research methodology was utilized for thisstudy's research design. Field studies by observation (observation) and interviews were used to collect data forthis study (interview). The study's findings revealed that the management of incoming and outgoing letters in theGeneral, Personnel, and Legal Subdivisions at the South Sulawesi Province Education Office, based on the resultsof interviews and observations, employs a combined principle, namely the principles of centralization anddecentralization. In terms of archive storage, inactive archives are managed by Archivists, whereas activearchives are managed by their respective subsections.
Scientific Attitude Analysis On Students In Class Xi-Ipa At Sma Negeri 2 Bilah Hulu Regarding Human Blood Circulation System Material Dwy Santi; Risma Delima Harahap; Sakinah Ubudiyah Siregar
Journal of Management and Informatics Vol. 2 No. 1 (2023): April : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

Attitude is a tendency to behave and may be viewed as an individual's response to a stimulus. Althoughattitudes toward biology, particularly the human circulatory system, can be represented by the acceptanceor rejection of certain biological objects. This research aims to determine the attitudes of high schoolstudents at SMA Negeri 2 Bilah Hulu towards biology subjects, particularly the material on the humancirculatory system. This research employed a qualitative strategy and descriptive approaches. The findingsof this survey indicate that the indicator of pleasure in studying biology is 78.30%, the indication ofcuriosity is 82.92%, the indicator of interest in extending biology time is 80.90%, and the indicator ofinterest in a career in biology is 79.89%. This research concludes that students have the highest positiveattitude toward the indicator of curiosity, while they have the least positive attitude toward the indicatorof enjoyment in learning biology.
MAQASHID SHARIA THINKING PERSPECTIVE OF IBNU ASSYUR IN THE DEVELOPMENT OF SHARIA BANKING Lifia Lifia; Aunur Rofiq
Journal of Management and Informatics Vol. 2 No. 1 (2023): April : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

Ibn Asyur was the second originator who made the concept of Maqashid Syariah into all scientific disciplines after Al Syathabi, in line with the journey of maqashid Syariah to become a field of knowledge. Sharia banking is also the second concept after the presence of conventional banking, but that is not a thing that prevents Islamic banking from continuing to grow and develop to spread benefits. Ibnu Asyur in his thoughts conveyed the similarity between maqashid sharia and the main objective of establishing sharia banking. Maqashid sharia in the perspective of Ibn Asyur can produce indicators of growth and development of sharia banking to be very rapid and of course still useful for Muslims and humanity in general.
The Influence Of Compentence, Organizational Commitment, Quality Of Work Life On Organizational Citizenship Behavior In The Tourism Service Of West Java Province Abdul Fatah; Syamsudin Syamsudin; Ratu Erlina Gentari
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

This research aims to find out how big the influence is Competence, OrganizationalCommitment, Quality of Work Life on Organizational Citizenship Behavior. This research uses quantitativemethods with questionnaire data collection techniques. The population and sample in this research were 5 6employees using a saturated sampling technique method. Data collected using a questionnaire and analyzedusing SPSS V.22. Based on the research results, it can be concluded that: 1) there is an influence on theCompetency variable on organizational behavior (OCB) because t count > t table. 2) there is an influence on thevariable Organizational Commitment on Organizational Behavior (OCB) because t count > t table. 3) there is aninfluence on the Quality of Work Life variable Against organizational behavior (OCB) because t count > t table 4)there is a simultaneous positive and significant influence between Competence, Organizational Commitment,Quality of Work Life on Organizational Behavior (OCB) because f count > f table.
The Influence Of Digital Marketing, Customer Trust And Brand Image On Customer Satisfaction At Mcdonald's Fast Food Restaurant In Cilegon City Muhamad Suhaemi; Nabila Zahra Auliya; Dhanny Isnaeni Darmawan; Yoga Adiyanto
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

. This study aims to analyze the effect of digital marketing on brand image, trust and consumer satisfaction at McDonald's fast food restaurants in Cilegon City.The sampling technique in this study was purposive sampling, namely the sample selection method based on certain criteria. That is, McDonald's consumers who have bought McDonald's at least once. Based on the results of the study it can be concluded that: There is a positive and significant influence between Digital marketing on Consumer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Customer Trust on Customer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Brand Image on Customer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Digital marketing, Consumer Trust and Brand Image on Consumer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City.
Comparative Analysis of Business Income Levels Before and After Having A Halal Certificate Small Entrepreneurs in Serang City Yuda Supriatna; Amarul Amarul
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

Study This aim for analyze comparison is there Analysis comparison level income business before and after own halal certificate for entrepreneurs small town in Serang City. Research result This expected can made reference by stakeholders policy especially related ones with internal halal certificate do socialization to entrepreneurs small, so the program is medium run by the government on a halal certificate program in frame increase quality and consumers' sense of security. Research methods used is method comparative that is compare second variable the results study with the "Paired samples test" test is known sig.(2-tailed) value is of 0.004 < 0.005, and value tcount 3,246 > t table 2,086. With thereby can concluded that Ho is rejected and Ha is accepted. Which mean there is the average difference between turnover perpetrator business before and after own halal certificate. Finally study This expected give contribution to the perpetrators businesses and also institutions related especially those who handle field business small and medium.
The Effect of E-Service Quality and Customer Relationship Management of User Customer Loyalty Gopay on Gojek App Satrio Bimo Syahputro; Rahmi Rahmi; Vandi Verdiansyah; Muhammad Nur Rohman; Uci Sumiati
Journal of Management and Informatics Vol. 2 No. 3 (2023): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

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Abstract

The purpose of this study is to determine the effect of E-Service Quality and Customer Relationship Management on Customer Loyalty of Gopay Users on the Gojek App. The type of research in this study is quantitative with the population in this study being Gopay users in Tanjungpinang City. In the technique for sampling using the Slovin formula, with a total sample of 87 respondents. The results of this study are known that E-Service Quality and Customer Relationship Management simultaneously affect the variables of Customer Loyalty. The amount of contribution of E-Service Quality and Customer Relationship Management to the User Loyalty variable is 71.9%. And the remaining 20.7% is the influence of other variables that are not included in the regression model of this study.

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