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INDONESIA
Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
Published by Institut Pertanian Bogor
ISSN : 25285149     EISSN : 24607819     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management Application (JABM) published articles in the field of business and management applications such as business strategy management, financial management, human resources and organization, business value chain and other issues in the field of business and management. This scientific journal is published by School of Business, Bogor Agricultural University (SB-IPB) associated with Indonesian Alliance of Magister Management Program (APMMI). JABM began the publication in August 2015 with a frequency of three times a year. Starting in 2016, JABM will be published in January, May and September.
Arjuna Subject : -
Articles 687 Documents
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The Influence of Perceived Organizational Support on Talent Management and Job Performance Jimoh, Adams Lukman
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.738

Abstract

The purpose of this present study stems from the fact that weak talent management in Nigerian private universities has contributed tremendously to the poor performance of the academic employees of the institutions, which is severely affecting the country's university education system and causing them to decline. The study employed a descriptive research survey to analysis the demography respondents of the study while partial least square structural equation model (PLS-SEM) was used to test the formulated hypotheses of the study. The population was 1,249 academic employees of the selected private universities in Nigeria, while 355 self administered questionnaires were administered, fully completed and returned. According to the findings, talent management has a significant impact on job performance, and POS mediates the relationship between talent management and job performance. Based on previous research, this study contributes to the field of study both practically and theoretically by adding to the body of knowledge by providing insight into the mediating position of POS on talent management and job performance in the Nigerian private university system. It also helps to identify the need for talent management in the Nigerian university system, likewise, providing empirical solutions to the performance challenges experienced by private universities in Nigeria. Keywords: job performance, pos, talent attraction, talent management, talent retention
Kepuasan Pelanggan Terhadap Kualitas Pelayanan Jaksa Agung Muda Bidang Perdata dan Tata Usaha Negara (Jam Datun) Kejaksaan Agung Republik Indonesia Asep Mulyana; Mulyati, Heti; Setiawan, Alim
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.880

Abstract

The Attorney General's Office of the Republic of Indonesia is the government institution that carries out services in civil and administrative matters whereby the Deputy Attorney General for Civil and Administrative Matters (Jam Datun) executes the task. This research is to ascertain customer satisfaction toward the quality of Jam Datun's services by analyzing the variable of service that are important to service user satisfaction and the Jam Datun’s service user satisfaction level. This research utilizes the saturated sampling method with online survey techniques to all Jam Datun Service users in 2021, which amounted 82 service users that is Government institution, State-owned enterprises, Subsidiaries of State-owned enterprises and their affiliates, as well as consortia of State-owned enterprises. The data obtained has been processed using the Importance Performance Analysis (IPA) method and Customer Satisfaction Index (CSI). The results of the IPA analysis showed that the essential attributes based on service users' perceptions are Clarity of information on the stages of handling cases or legal services and Excellencies of accomplishing the legal services to certain legal matters. The results of CSI analysis are 85.58% indicating that the index of service users’ satisfaction in Jam Datun is "Extremely Satisfied." Keywords: jam datun, importance performance analysis, customer satisfaction index, the attorney general's office of the republic of indonesia, service
Pengaruh Kualitas Pelayanan Kepuasan Pelanggan Melalui Loyalitas Terhadap Minat Membeli Kembali di Jinan Pet Care and Veterinary Palopo Khaddapi, Muammar; Burhanuddin; Sapar; Salju; Risal, Muhammad
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.951

Abstract

Service quality and customer satisfaction are one of the determining factors for success in business services, including animal health services. The purpose of this study is to explore the dimensions of influence service quality, customer satisfaction through loyalty to repurchase interest at Jinan Pet Care and Veterinary Palopo. In this study, using a quantitative approach. The data collected were 238 clients at Jinan Pet Care and Veterinary Palopo using a structured questionnaire, and the theoretical model was tested using the least partial structured equation modeling (PLS-SEM). The results obtained indicate that the service quality variable, loyalty affects repurchase interest resulting in a significance value of 0.000 < from the value of = 0.05, the customer satisfaction variable does not affect loyalty and repurchase interest produces a significance value of 0.444 > from the value of = 0, 05. Keywords: customer satisfaction, customer loyalty, purchase intentions
Pengaruh Jangkauan Terhadap Keberlanjutan Keuangan BPJS Ketenagakerjaan Pasaribu, Andri Ronaldo; Novianti, Tanti; Priyarsono, Dominicus Savio
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.868

Abstract

BPJS Ketenagakerjaan has a function to provide social security for employees who work in Indonesia, both Indonesian citizens and foreign citizens, including Indonesian migrant workers. BPJS Ketenagakerjaan participation in Indonesia is mandatory by law, but based on internal data of BPJS Ketenagakerjaan (2021) there are still many workers who have not become participants. Therefore, outreach is needed by BPJS Ketenagakerjaan to implement its function. Where 99,9% of participants and prospective participants are workers who work in micro, small and medium scale enterprises (MSMEs). This study aims to analyze the effect of outreach on the financial sustainability of BPJS Ketenagakerjaan and to describe whether there is a trade-off or compatible. This study uses secondary data in the form of a cross-section consisting of 122 BPJS Ketenagakerjaan main branch offices in Indonesia in 2018. The analytical method used in this study is the Ordinary Least Square (OLS) method. The outreach carried out by BPJS Ketenagakerjaan has effect on its financial sustainability. It can be concluded that there is a trade-off between outreach and the financial sustainability of BPJS Ketenagakerjaan. This indicates that when BPJS Ketenagakerjaan wants to maintain its financial sustainability, it will reduce the outreach of services and potential participants. Keywords: outreach, financial sustainability, BPJS ketenagakerjaan, social security, Indonesia
What Drives Customer Satisfaction? : Evidence From Customer Fast Food Restaurant Indonesia Bernarto, Innocentius; Juliana; Djakasaputra, Arifin
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.711

Abstract

This study aims to examine the positive effect of food quality and brand image on satisfaction and to examine the positive effect of satisfaction on word mouth. Then, tested the moderation of price fairness on the relationship between product quality and brand image and tested the moderation of price fairness on the relationship between satisfaction and word of mouth. Methods of data collection by using a questionnaire. The number of samples in this study were 260 fast food restaurant customers. Data analysis with partial least square-structural equation modeling (PLS-SEM). The results showed that food quality and brand image had a positive effect on satisfaction, then satisfaction had a positive effect on word of mouth. Furthermore, price fairness does not moderate the relationship between product quality and satisfaction, the relationship between brand image and satisfaction, the relationship between satisfaction and word of mouth. Keywords: brand image, food quality, price, satisfaction, word of mouth
Does Green Marketing Communication Affect Brand Image and Customer’s Purchase Desire? Kurnia, Pepey Riawati; Narda, Livia; Sitio, Rike Penta
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.697

Abstract

The study aims to clarify the relationship between the active level of green marketing communication towards brand image and customer’s purchase desire, and examine brand image as a mediator between the green marketing communication, partially towards purchase desire. Green marketing communication consists of green action communication, green food communication, and green donation communication. This study is conclusive research and deployed the questionnaire method. The research population is the end customers who have done transactions at the green-concept food and beverages industry, live in Jabodetabek, and earn above the provincial minimum wage. The study provides empirical insight that active level of green marketing communication partially and significantly give a positive impact to brand image and customer's purchase desire. The study also proves that brand image significantly acts as a mediator between green marketing communication and purchase desire. As the research limitation due to the chosen population, the result may lack generalisability. Hence, researchers are encouraged to test the different propositions further. The study includes implications for practitioners in the food and beverage industry to improve their brand image and customer’s purchase desire by conducting green marketing communication actively. Currently, most practitioners are more focused on doing green marketing activities to affect business. This paper fulfills the need to study how the communication of green marketing affects brand image and customer’s purchase desire in food and beverages industry. Keywords: green marketing communication, green action communication, green food communication, green donation communication, brand image, purchase desire
Analysis of Exhibition Service Quality Dimensions: A Case in Indonesia Simangunsong, Eliot; MG. Agesti Setyorini
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.70

Abstract

Exhibition management is a complex process which is why it is important to understand the elements of the exhibition that attract potential visitors and exhibitors to create a successful exhibition where there are many visitors and exhibitors. There are many factors, e.g., venue facilities, contractors, ease of access, and recreation around the location that plays an important role that form the basis of a successful exhibition. However, there is no consensus among researchers on this issue. Previous research has different arguments as to which factors are more important, although most agree that overall satisfaction with the quality of exhibition services relates to visitor satisfaction. Visitor satisfaction is hypothetically closely related to the dimensions of SERVQUAL and therefore, this study aims to identify components of service quality extracted from previous research that have a significant influence on the quality of exhibitions and therefore increase the source of revenue for exhibition companies. The unit of analysis in this research are organizer companies and their customers. SPSS software used to analyze data and analyze confirmatory factor analysis using SMART-PLS produces a modified SERVQUAL model which shows that non-tangible has the strongest influence on service quality, followed by cluster effect, other and tangible dimensions. Keywords: service quality, exhibition, servqual, purchase intention, management
Penyusunan Strategi Alternatif Dengan Pendekatan Triple Layer Business Model Canvas di PT Bando Indonesia Iriando Wijaya; Dikky Indrawan; Rokhani Hasbullah
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.188

Abstract

PT Bando Indonesia is a manufacturing company that produces power transmission products and experiencing production capacity problems. The aims of this study are (1) to identify and evaluate the influence of the business environment factors and the current business model at PT Bando Indonesia; (2) to examine alternative business strategies applied by PT Bando Indonesia and; (3) to formulate recommendations and managerial implications based on the new business model. The method in this study uses internal analysis (IFE), external analysis (EFE), SWOT, and triple-layer business model canvas (TLBMC). The results show that the company's strengths are consumer segmentation, marketing, and product quality. The company’s weaknesses are procurement of materials, number of employees, and product development facilities don’t exist. The company's opportunities in their business are the growth of green technology, people's lifestyles, and people's awareness of the environment. The study also shows that the company’s threats are inflation, tax, unstable price of materials, and other resources. There are several alternative strategies generated using a SWOT analysis based on the company's internal and external circumstances The alternative strategies formed influence the improvement of the existing business model in several of its constituent factors. The three factors in TLBMC, economic, environmental, and social, received improvements in several of their building blocks to support alternative corporate strategies that have been formed. Keywords: Bando Indonesia, external analysis (EFE), internal analysis (IFE), SWOT, TLBMC
Pengaruh Kompetensi, Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Sumber Daya Manusia Airyq, Irnin Miladdyan; Hubeis, Aida Vitayala Sjafri; Sukmawati, Anggraini
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.285

Abstract

The era of globalization presents several challenges related to human resource management. Every organization is appropriate to have qualified and highly competitive human resources to compete during dynamic changes. Employees as individuals and groups in an organization certainly have unique differences in personality. Employee performance can acquire optimal if they are experts in their fields and are established with a valuable organizational culture. Therefore, its purpose is to analyze the influence of competence, leadership, and organization culture on human resource performance and identify individual characteristics and factors that support employees. This research's location was at a non-profit organization, Ittihadul Islamiyah Welfare Charity Foundation (Ya BAKII), Cilacap district. The research data was obtained through filling out online questionnaires by 38 employees. Then it processed using Smart PLS tools for structural equation modelling (SEM) analysis. The results of the SEM-PLS test analysis prove that competence has a significant positive effect on performance, with the dominant indicator being professional competence. Organizational culture has a positive and well built relationship with improving employee performance, with innovation as the most authoritative indicator. Leadership can influence organizational culture positively and firmly as leadership has no significant effect on employee performance. Professional competence is the dominant sub-variable from the influence of competence on HR performance. While the leadership process in organizational culture can be developed through the application of relationship orientation by controlling employees. Organizational culture on HR performance can be improved through the application of innovation. Keywords: competence, organizational culture, leadership, SEM analysis
Strategies to Enhance The Resilience and Service Performance of Frontline Employees of PT Bank XYZ Makassar Regional Office Fauzi, Humam; Baga, Lukman M.; Taryana, Asep
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.36

Abstract

The Covid-19 pandemic has brought many changes to the business world and the Indonesian economy. Corporate resilience is essential for business continuity and recovery amid such a crisis. This study aims to analyze the effect of a high-performance work system (HPWS) on employee resilience and service performance at Bank XYZ Makassar Regional Office and determine the right strategy to improve employee resilience and service performance. An online survey was conducted among 336 frontline employees of Bank XYZ Makassar Regional Office, and the data were processed using the SEM-PLS method to determine the effect between variables. The results showed that the HPWS variable had a positive and significant effect on Employee Resilience. Employee Resilience has a positive and significant effect on Employee Service Performance. HPWS directly or indirectly has a positive and significant effect on the variables of Employee Resilience and Employee Service Performance. To improve Employee resilience and Service Performance, the company's employees must re-planning the HR planning system and re-designing the workflow of frontline employees. Keywords: bank, employee resilience, employee service performance, frontliner, high-performance work system (HPWS)

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