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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Pemediasi Nilai Yang Dirasakan dan Kepuasan Pelanggan Sihaloho, Rizky; Fadli , Jul Aidil
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 6 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i6.2504

Abstract

Pada penelitian ini mendalami hubungan antara Kualitas Pelayanan, Kepuasan Pelanggan, Nilai Yang Dirasakan, dan Loyalitas Pelanggan. Menjadi fokus dalam penelitian ini adalah bagaimana pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan yang dimediasi oleh Kepuasan Pelanggan dan Nilai Yang Dirasakan pada nasabah Bank aktif di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui dampak, apakah kualitas Pelayanan mempengaruhi loyalitas pelanggan yang dimediasi oleh variabel kepuasan pelanggan, nilai yang dirasakan pada bank BCA. Analisis yang digunakan dalam penelitian ini adalah Structural Equation Model-Partial Least Square (SEM-PLS) dengan metode kuantitatif dan tehnik purposive sampling. Pada penelitian ini melibatkan 135 responden yang menjadi nasabah aktif BCA pada wilayah Bekasi dan Jakarta. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan memiliki dampak positif terhadap Kepuasan Pelanggan, Kualitas Pelayanan memiliki dampak positif terhadap Nilai Yang Dirasakan, Kualitas Pelayanan memiliki dampak positif terhadap Loyalitas Pelanggan, Kepuasan Pelanggan memiliki dampak positif terhadap Loyalitas Pelanggan, Nilai Yang Dirasakan memiliki pengaruh positif terhadap Loyalitas Pelanggan. Implikasi manajerial dari penelitian ini adalah manajemen harus memprioritaskan peningkatan kualitas Pelayanan sebagai strategi utama untuk meningkatkan loyalitas pelanggan.
DIVERSITAS DEWAN DIREKSI DAN PENGARUHNYA TERHADAP KINERJA BANK: STUDI EMPIRIS PADA PERBANKAN DI INDONESIA Fadli, Jul Aidil; Carolina, Tyasa
Indonesian Journal of Accounting and Governance Vol. 5 No. 2 (2021): DECEMBER
Publisher : School of Accountancy, University of Agung Podomoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36766/x0ty9h72

Abstract

The importance of the role of banking for the economy of a country and even the world,demands the skills of the board of directors in the banking industry who are capable of managingcompanies and competing in changing economic situation. Gender diversity, education level andtenure in office will affect the ability of BoD to deal with situations and influence their strategicdecisions. The results show that gender diversity has a negative impact on bank performance, thentenure and education have a positive effect on bank performance. The results of this study provideconsideration for stakeholders in appointing the structure of the board of directors in bankingcompanies.
Pengaruh Perceived Value Dan Customer Experience Terhadap Customer Loyalty Melalui Customer Satisfaction Audyanova, Sofie; Aidil Fadli, Jul
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.12140

Abstract

Tujuan dari penelitian ini adalah untuk melihat bagaimana customer satisfaction sebagai mediasi dapat mempengaruhi perceived value dan customer experience terhadap customer loyalty pada pelanggan Somethinc Cosmetics di platfrom Shopee wilayah Bekasi. Analisis data metode ini menggunakan Modeling Structural Equation Partial Least Square (SEM-PLS). Jumlah responden 121 dan sudah melakukan pembelian minimal satu kali dalam kurun waktu 3 bulan adalah sample yang diambil secara purposive. Hasilnya terbukti bahwa adanya pengaruh positif customer satisfaction yang menjadi kunci utama timbulnya perceived value dan customer experience sehingga menjadi customer loyalty. Namun, perceived value tidak memiliki pengaruh langsung terhadap customer loyalty. Oleh karena itu, penelitian ini menekankan betapa pentingnya customer satisfaction untuk pelaku bisnis e-commerce dalam meningkatkan customer loyalty. Dengan demikian, untuk penelitian selanjutnya disarankan untuk menambah variabel yang mendukung variabel customer loyalty semakin meningkat, wilayah yang diperluas dan pada bagian pembelian kurun waktu 3 bulan, menjadi 1 atau 2 bulan agar lebih spesifik.
THE INFLUENCE OF LIFESTYLE, FINANCIAL LITERACY, AND SPIRITUAL INTELLIGENCE ON FINANCIAL MANAGEMENT BEHAVIOR WITH LOCUS OF CONTROL AS AN INTERVENING VARIABLE Siregar, Sarah Veronica; Fadli, Jul Aidil
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 13 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v13i2.746

Abstract

This study aims to examine the influence of lifestyle, financial literacy, and spiritual intelligence on financial management behavior, with locus of control as a mediating variable, among Micro, Small, and Medium Enterprises (MSME) owners in the Jakarta area. A quantitative approach was employed, with data collected through questionnaires distributed to 200 MSME owners between May and July 2025. The data were analyzed using Structural Equation Modeling (SEM) with the assistance of SmartPLS 4 software. The results indicate that lifestyle, financial literacy, and spiritual intelligence have a significant effect on financial management behavior, both directly and indirectly through locus of control. Locus of control was found to mediate the relationship between the independent variables and financial management behavior. These findings provide both theoretical and practical contributions, particularly in developing effective financial behavior strategies for MSME owners.
Pengaruh Perceived Consciousness Dan Work-Family Conflict Terhadap Intention To Stay Melalui Job Satisfaction Vindri Hanan, Kheisya; Aidil Fadli, Jul
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.12211

Abstract

Intention to stay karyawan merupakan indikator penting dalam menjaga stabilitas dan keberlangsungan operasional perusahaan, khususnya di sektor pelabuhan. Penelitian ini bertujuan untuk menganalisis pengaruh langsung dan tidak langsung dari perceived consciousness dan work-family conflict terhadap intention to stay, dengan job satisfaction sebagai variabel mediasi. Penelitian dilakukan pada karyawan PT Pelabuhan Indonesia (Persero) yang bekerja di wilayah Pelabuhan Tanjung Priok dengan pendekatan kuantitatif dan teknik purposive sampling, melibatkan 100 responden. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa perceived consciousness dan work-family conflict berpengaruh signifikan terhadap job satisfaction. Namun, perceived consciousness tidak berpengaruh langsung terhadap intention to stay. Sebaliknya, job satisfaction terbukti berpengaruh positif dan signifikan terhadap intention to stay serta memediasi hubungan antara perceived consciousness maupun work-family conflict dengan intention to stay. Implikasi manajerial dari penelitian ini menekankan pentingnya peningkatan job satisfaction untuk mempertahankan karyawan. Perusahaan disarankan menyelenggarakan pelatihan manajemen stres guna memperkuat perceived consciousness.
Pengaruh Literasi Keuangan, Toleransi Risiko Keuangan, dan Perilaku Menabung Terhadap Perencanaan Pensiun Dengan Moderasi Perilaku Herding di Yayasan Jakarta Hidayanti, Linna; Fadli, Jul Aidil
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 3 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i3.10481

Abstract

Guru yayasan swasta menghadapi risiko rendahnya kesejahteraan finansial di masa tua akibat ketiadaan skema pensiun formal, sehingga diperlukan retirement planning yang terarah. Penelitian ini bertujuan menganalisis pengaruh financial literacy, financial risk tolerance, dan saving behavior terhadap perencanaan pensiun guru serta peran moderasi herding behavior. Penelitian kuantitatif ini menggunakan survei terhadap 160 guru dari tiga yayasan di Jakarta Selatan dan dianalisis dengan Partial Least Squares Structural Equation Modeling menggunakan SmartPLS 4. Hasil penelitian menunjukkan bahwa financial literacy memberikan kontribusi fundamental dalam meningkatkan kesiapan pensiun guru, baik secara langsung maupun melalui peningkatan toleransi risiko keuangan dan pembentukan perilaku menabung. Di antara seluruh variabel, saving behavior merupakan prediktor terkuat terhadap perencanaan pensiun, sementara toleransi risiko keuangan juga berpengaruh positif signifikan. Herding behavior terbukti memperkuat pengaruh perilaku menabung terhadap perencanaan pensiun, namun tidak memoderasi hubungan literasi keuangan dan toleransi risiko keuangan dengan perencanaan pensiun. Penelitian ini merekomendasikan pengembangan program tabungan pensiun otomatis, edukasi literasi keuangan terstruktur, dan pembentukan komunitas tabungan guru berbasis pengaruh sosial positif sebagai upaya meningkatkan kesiapan pensiun berkelanjutan, serta berkontribusi memperkuat kajian pengelolaan keuangan personal pada sektor pendidikan swasta.
The Role of Investment Opportunity Set Between Profitability and Debt Policy Mahrita, Ani; Fadli, Jul Aidil
JEMBA: Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi Vol. 6 No. 1 (2026): JEMBA : Jurnal Ekonomi Pembangunan, Manajemen dan Bisnis, Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya (UPR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jemba.v6i1.21123

Abstract

This study aims to examine the effect of profitability on debt policy with the Investment Opportunity Set (IOS) as a moderating variable in mining sector companies listed on the Indonesia Stock Exchange during the 2021–2023 period. The mining sector was selected due to its capital-intensive characteristics and high investment requirements, which make financing decisions particularly crucial. This research employs a quantitative approach using secondary data derived from companies’ financial statements. The sampling technique used is purposive sampling, resulting in 34 companies that meet the specified criteria. Data analysis is conducted using multiple regression and Moderated Regression Analysis (MRA) with the assistance of IBM SPSS version 27. The findings indicate that profitability has a significant negative effect on debt policy, suggesting that companies with higher profitability tend to rely more on internal financing rather than external debt. This result is consistent with the Pecking Order Theory, which posits that firms prioritize internal funds over external financing sources. Furthermore, the analysis reveals that the Investment Opportunity Set is unable to moderate the relationship between profitability and debt policy. This implies that the availability of investment opportunities does not strengthen or weaken the influence of profitability on corporate debt decisions. These findings highlight that, despite the large investment potential in the mining sector, companies prefer to utilize retained earnings when profitability is high, thereby reducing dependence on debt financing. The inability of IOS to act as a moderating variable suggests that other factors, such as firm size, growth opportunities, or dividend policy, may play a more significant role in influencing debt policy. This study contributes to the financial management literature by providing empirical evidence on capital structure decisions in emerging markets, particularly in Indonesia’s mining industry..
Knowledge Management and Emotional Intelligence Toward Workforce Productivity: The Mediating Role of Employee Innovation Yuyus Yudistria; Rhian Indradewa; Jul Aidil Fadli; Jazi Munjazi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4488

Abstract

In an increasingly competitive organizational environment, firms must leverage knowledge resources and employees’ emotional capabilities to stimulate innovative actions that enhance productivity. This study examines the effects of knowledge management and emotional intelligence on workforce productivity through innovative work behavior in the clothing industry in West Java. A quantitative survey approach was applied by distributing questionnaires to employees over a three-month period from November 2023 to January 2024. Data were analyzed using Structural Equation Modeling (SEM) with AMOS software. The findings demonstrate that knowledge management and emotional intelligence significantly promote innovative work behavior. Furthermore, innovative work behavior has a significant positive effect on workforce productivity and acts as a mediating mechanism linking the antecedent variables to productivity outcomes. These results indicate that productivity improvement is more effectively achieved when organizations convert knowledge assets and emotional competencies into innovative work practices. The study emphasizes the strategic role of innovative work behavior in translating organizational resources into measurable productivity gains within the clothing industry context.
Diversification, risk, and performance: Do the type of family and state ownership matter? Jul Aidil Fadli
Journal of Enterprise and Development (JED) Vol. 5 No. 3 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i3.8253

Abstract

Purpose — This study aims to examine the roles of the ultimate owners, i.e., family and state, as moderating factors on the relationships between bank diversification, risk, and performance. To capture different aspects of diversification, we consider bank income, loan, deposit, and asset diversifications.Method — The data analysis technique employed in this research is multiple regression in the form of pooled regression. The data were sourced from the financial statements of 53 banks in Indonesia. It is worth noting that the data used in this study comprise panel data, which combines time series and cross-sectional data. This utilization of panel data serves to increase the depth of observation in the research.Result — Income diversification provides benefits to banks in the form of risk reduction and performance improvement. On the other hand, loan, deposit, and asset diversifications have a negative impact on banks by enhancing risks and degrading performance. Furthermore, ownership of the bank by the family and the state negatively impacts income diversification, possibly due to the lack of ultimate expertise, which results in limitations in transferable skills. In contrast, ownership of the bank by the family can weaken the positive effects of loans and assets.Contribution — This study provides significant insights into the development of banking research, offering a more comprehensive measure of diversification in terms of income, loans, deposits, and assets. Moreover, this study measures bank ownership through ultimate ownership, which can reveal the actual ownership of the bank.
The Effect of Good Corporate Governance and Financial Performance on Company Value Ray Farandy Suhardi; Jul Aidil Fadli
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i2.253

Abstract

This study aims to determine and analyze the effect of good corporate governance and financial performance on firm value. The population used in this study are manufacturing companies in the food and beverage sector which are listed on the Indonesian stock exchange in 2015-2019. The sample in this study was selected using purposive sampling method with predetermined criteria in order to obtain as many as 10 samples. The analytical method used is descriptive statistical test analysis and hypothesis testing using multiple linear regression analysis. The results of the study show that good corporate governance and financial performance together have an influence on firm value. The results of the partial test showed that there was no effect between the number of independent commissioners on firm value, while the number of female board of directors and financial performance had an effect on firm value.