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Journal : Jurnal Administrasi Bisnis

Pengaruh E-Service Quality Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening Veryani, Farida; Andarini, Sonja
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 12 No. 2 (2022)
Publisher : Universitas Sam Ratulangi

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Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh e-service quality terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening. Jenis penelitian ini yaitu penelitian kuantitatif. Metode yang digunakan dalam penelitian ini dengan menggunakan analisis Partial Least Square (PLS) dengan menggunakan software SmartPLS 3.0 untuk menguji hubungan antar variabel. Populasi dalam penelitian ini yaitu pelanggan GrabBike di Kota Surabaya. Jumlah sampel dalam penelitian ini berjumlah 100 responden. Teknik penarikan sampel menggunakan metode purposive sampling. Teknik pengumpulan data yang diperoleh berasal dari penyebaran kuisioner dengan menggunakan google forms. Diketahui hasil dari penelitian ini menunjukkan bahwa e-service quality berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, e-service quality berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan, secara tidak langsung e-service quality berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan melalui kepuasan pelanggan.
Pengaruh Influencer Marketing dan Content Marketing Terhadap Brand Awareness Produk Avoskin: (Studi pada Instagram @avoskinbeauty) Muzakki, Farah Daroin Putri; Andarini, Sonja
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

This research aims to identify and determine the Influence of Influencer Marketing and Content Marketing on Brand Awareness of Avoskin Products (Study on Instagram @avoskinbeauty). The research method is quantitative, using a questionnaire distributed to 130 respondents. The research population consisted of Instagram followers @avoskinbeauty and known influencer Refal Hady, selected through purposive sampling. The data analysis method used is multiple linear regression. The results of this research are as follows: 1) Simultaneously Influencer Marketing and Content Marketing have a significant effect on Brand Awareness Avoskin products by involving Instagram @avoskinbeauty, 2) Partially Influencer Marketing has a significant effect on Brand Awareness Avoskin products by involving Instagram @avoskinbeauty, 3) Partially Content Marketing has a significant effect on Brand Awareness Avoskin products by involving Instagram @avoskinbeauty.
Pengaruh Social Media Marketing , Brand Image, dan Brand Trust Terhadap Brand Loyalty Produk Skintific: (Studi Pada Followers Tiktok @skintific_id) Firdaus, Labibah Izzati; Andarini, Sonja
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

This research aims to identify and determine the influence of social media marketing, brand image, and brand trust on brand loyalty for skintific products (Study on TikTok Followers @skintific_id). This research method is quantitative, using a questionnaire distributed to 150 respondents. The population in this study are TikTok users who follow the @skintific_id account using a purposive sampling method. The data analysis method used is multiple linear regression. The results of this research are 1) Social media marketing, brand image, and brand trust simultaneously influence brand loyalty for skintific products. 2) Social media marketing partially has a positive and significant effect on brand loyalty for skintific products. 3) Brand image partially has a positive and significant effect on brand loyalty of skintific products. 4) Brand trust partially has a positive and significant effect on brand loyalty for skintific products.
Co-Authors Aditya, Didan Achmad Aditya, Robby Adiwana, Andrew Wijaya Adriani, Alexandra Afrianti , Athika Dewi Aini, Khofifah Nur Akbar, Galang Falah Aldini, Dinda Alfianti Alexandre, Gerald Alfiah, Rizky Altaf, Damara Anaulia, Tita Rizky Angger , Gayoe Anggraini, Ayu Dwi Aprilia, Selly Ardiansyah, Muhammad Ragil Ariyanti, Dian Ayu Atika Atika Aulia Rahma Safitri, Aulia Rahma Aulia, Lenita Devi Awaliah, Agustin Nur Bahari, Winona Monica Baharudinsyah, Mohammad Vavian Berliana, Nabitha Widiya Bhakti, Yogi Surya Brian, Johannes Baptista C, Adinda Putri Noer Cahyani, Aizam Syawalia Candra , Dewi D, Evangeline Cherryl Desintawati, Alivia Dwi Vivi Diana, Fita Durriyah, Arlin Khozinatud Fajar, Maulita Fawzia, Farah Qisma Febrianto, Valentino Firdaus, Labibah Izzati Firdausi, Iasa Nur Firjatullah, Cynarawita Firmansyah, Muhammad Fahmi Fitria, Anggita Dini Fitria, Laila Romadhoni Ayu Fiyara, Navis Salma Ganendra, Angga Satria Ginting, Doni Pranata Ginting, Rahella Ripatiana Br Halwa, Jentayu Bayu Warita Handoko, Fayi' Alifia Hidayat, Muhammad Arif Farhan Nur Hidayati, Dwi Nurul Hikmah , Annisa Dwi Nur Hudiyah, Intan Fairuz Ikaningtyas, Maharani Inaba, Anindita Firdaus Indra, Felicia Aurelia Putri Kalistarosa, Aqiela Kamila, Reghina Rahma Kartika, Ragita Widya Karyaadi, Maria Clarissa Amadearaya Khaqiqi, Ahmad Iqbal Khasanah, Fidiniati Khasanah, Siti Sofiatul Khoirunnisa, Maulidya Kusumasari , Indah Respati Kusumasari, Indah Respati Kusumasari, Indah Respita Laila, Hanin Atina Lailasari, Mutiara Wahyu Leisember, Ercie Leo, Tassya Priskilla Sara Lia, Falimatus Mei Lunardi , Arleta Arvind Lupitasari, Eva Lusiana Rahmawati Maghfiroh, Frisca Mei Mahara, Cendana Izha Mahardika, Mohammad Ryan Mamlu'ah, Savira Maslihatul Mariyam, Aprilia Marshanda Laura Gusti Cantika Masviansyah, Reihan Maurina, Annisa Cindy Muhammad Ali Rafif, Widyatmoko Murdiana, Nindia Muzakki, Farah Daroin Putri Nabila, Aisyah Putri Nabila, Naila Salsa Nadhif, Achmad Rafi’un Nadin, Sarah Putri Nafisah, Alya Hastin Nandita, Naila Anggun Putri Nathasa, Khaisya Bunga Nita Tiar Puspita Sari, Raka Novia, Chuzaematin Nur Bany, Maulyna Nur Khosyi, Hanun Aufa Nuraini, Inayah Luthfiyah Olyvviane, Jesslyn Pangestu, Ilham Asta Penggalih, Ragil Putri Ayu Pradika, Meiwulan Zulias Prakasita, Devira Prasetya, Rismaninda Putri Dwi Pratiwi, Galuh Widya Puspita, Devina Rahma Putri, Dwi Maulidia Putri, Pinky Arisma Putri, R.A Tania Eriezna Putri, Ratna Kusumawati PUTRI, SUCI RAMADHANI Rahman, Salsabila Ramadhani Rahmatillah, Rieke Amaylinda Ramadani, Zulmi Fadillah Ramadhana, Salza Ayu Ramadhani, Sabeta Putri Revalina, RR. Viola Ridani, Fakhria Dwi Rizka, Zaizatun Rochmah, Firly Dwi Ainur Rosida Rosida Rusdi Hidayat Nugroho Sabrina, Jihan Alya Safa, Nahwa Rahmania Zahira Safitri, Farah Adina Safitri, Maykhalis Nur Safitri, Rifasya Safira Sagala, Polarista Mariani Sakinah, Evfana Ayu Samita, Gading Rayya Sari, Adiva Belva Sari, Devina Ananta Sari, Fitria Kartika Sari, Jingga Arum Sari, Riska Widya Satrio, Vina Margaretha Amalia Savitri, Fazhabilla Nanda Sihite, Julius Emmanual Sinaga, Maria Cristin Amelia Sitompul, Stephanie Zefanya Sophia, Zika Aisyantus Suhufa, Mailis Satus Sumara, Naura Nazifa Taya Suryanto, Dhia Aulia Syahrani, Ananda Rizkiah Tantular, Septya Nurul Tarigan, Krisna Melida Br Tukiman Tukiman Utami, Mega Citra Vebrianti, Monah Mardiana Verdiansyah, Noval Meistyafin Veryani, Farida Wardani, Nadia Putri Wardhani, Laily Nurfiana Wati, Dwi Indra Wibowo, Mohammad Rizal Rifans Wibowo, Wibi Riyandra Wijaya, Angela Clarisa Wilujeng , Niti Wulansari, Fatichah Putri Yarangga , Mitha Monik Yustina, Ruth Larissa Budi Zhafar, Raden Dzakwan Zuhria, Maulida Zakiyatuz