Articles
<![CDATA[The Role of Service Quality and Trust in Building Customer Satisfaction and Loyalty ]]>
<![CDATA[Nusjirwan Nusjirwan]]>;
<![CDATA[Ronal Regen]]>;
<![CDATA[Rio Nardo]]>
<![CDATA[ Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 3, No 4 (2020): Budapest International Research and Critics Institute November ]]>
Publisher : <![CDATA[Budapest International Research and Critics University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.33258/birci.v3i4.2523
<![CDATA[This study aims to understand the role of service quality and trust in developing customer satisfaction and loyalty at JNE Margonda, Depok. The research is used as a quantitative approach. Respondents are 127 people who were taken by purposive sampling technique. This study uses Structural Equation Modeling (SEM) with Lisrel 8.80 applications for analyzing the data. All three hypotheses are accepted, and the data supports the model. H1: service quality has a positive and significant effect on customer satisfaction. H2: Trust has a positive and significant impact on customer satisfaction. H3: Customer satisfaction has a positive and significant effect on customer loyalty. The Conclusion: (1) The high quality of service from JNE Surabaya increases customer satisfaction (2) If trust in JNE Surabaya is high, then higher customer satisfaction will be higher too; (3) Respondents who feel satisfied when using JNE Margonda services will be more loyal to JNE Surabaya.]]>
<![CDATA[Pengaruh Kepemimpinan dan Lingkungan Kerja Fisik Terhadap Kepuasan Kerja Pegawai Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Sawahlunto ]]>
<![CDATA[Rio Nardo]]>;
<![CDATA[Adella Haryani]]>
<![CDATA[ Jurnal Ilmiah Pendidikan Scholastic Vol 5 No 2 (2021): Jurnal Ilmiah Pendidikan Scholastic ]]>
Publisher : <![CDATA[Fakultas Sastra Universitas Ekasakti ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.36057/jips.v5i2.472
<![CDATA[Human resources is the main focus of all organization in order to reach the goals. For Human resources is the major factor as the success of bussiness is depended on it, so that, the Job Satisfaction of human resources or the employee had to have more concern by organization. This study aims to determine how much influence the Leadership and Physical Work Environment on Job Satisfaction in the BKPSDM Sawahlunto City. The population amounted to 41 employees. Sampling is saturated sample by making the entire population being sampled. Data retrieval in the form of questionnaire. Using Multiple Regression Analysis. Th result of this study are leadership has positive and significant impact on the job satisfaction and Physical Work Environment has positive and significant impact on the job satisfaction.]]>
<![CDATA[PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, DAN LINGKUNGAN KERJA NON FISIK TERHADAP PERILAKU INOVATIF ]]>
<![CDATA[RIO NARDO]]>;
<![CDATA[SUSI EVANITA]]>;
<![CDATA[SYAHRIZAL SYAHRIZAL]]>
<![CDATA[ JEBI (Jurnal Ekonomi dan Bisnis Islam) Vol 3, No 2 (2018): Juli - Desember 2018 ]]>
Publisher : <![CDATA[Universitas Islam Negeri Imam Bonjol Padang ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.15548/jebi.v3i2.179
<![CDATA[This study aims to examine the significance of the influence of transformational leadership, and non-physical work environment, on innovative behavior with work motivation as a mediator for employees of tour and travel companies in West Sumatra. This study uses a quantitative approach with a total sample of 110 respondents selected using the proportional random sampling technique. The results of the study prove that: (1) Transformational leadership has no significant effect on innovative behavior; (2) Non-physical work environment has a significant effect on Innovative Behavior; (3) Work motivation becomes a mediator on the effect of transformational leadership on innovative behavior; (4) Work motivation becomes the mediator of the influence of the non-physical work environment on the innovative behavior of employees.]]>
<![CDATA[SISI GELAP DARI RETURN SAHAM DI PASAR MODAL INDONESIA: LIKUIDITAS, DAN RISIKO SISTEMATIS ]]>
<![CDATA[Laynita Sari]]>;
<![CDATA[Rio Nardo]]>
<![CDATA[ Jurnal Apresiasi Ekonomi Vol 10, No 1 (2022) ]]>
Publisher : <![CDATA[Institut Teknologi dan Ilmu Sosial Khatulistiwa ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (262.304 KB)
|
DOI: 10.31846/jae.v10i1.401
<![CDATA[The COVID-19 outbreak has had a serious impact on investment activities in Indonesia. One of the aspects of concern in the midst of the coronavirus outbreak is the decrease in investor interest in capital market activities in Indonesia. Therefore, it can be predicted that there is a potential decrease in the level of profit (return) that will be received by shareholders. The purpose of this study is to investigate the influence of liquidity and systematic risks on returns. The analysis tool used to test the influence between panel variables is the analysis of panel data regression. The findings of this study are that liquidation has no significant effect on the return of company shares. In addition, the second finding proves that systematic risk has a positive and significant effect on the return of the company's shares. Our findings are reinforced by the results of robustness test statistically, which confirms that companies that have a high beta value, then the return of the company's shares will tend to be high.]]>
<![CDATA[PERISTIWA EKTREM DARI PROFITABILITAS, LEVERAGE, DAN IMPLIKASINYA TERHADAP RETURN SAHAM ]]>
<![CDATA[Rio Nardo]]>;
<![CDATA[Laynita Sari]]>
<![CDATA[ Jurnal Apresiasi Ekonomi Vol 9, No 3 (2021) ]]>
Publisher : <![CDATA[Institut Teknologi dan Ilmu Sosial Khatulistiwa ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (251.556 KB)
|
DOI: 10.31846/jae.v9i3.400
<![CDATA[The economic crisis caused by the COVID-19 pandemic is more severe than the 1998 crisis. A very serious threat is the decline in the value of the investment in Indonesia. This decrease will have a direct impact on the company's financial performance and indirectly also result in the distribution of financial levels (returns) to shareholders. This research aims to test the effect of profitability and leverage on stock returns. The estimation method used in this study is the regression of panel data. The results showed that profitability has a positive and significant effect on the return of shares in companies listed on the Indonesia Stock Exchange. However, empirically there was no leverage influence on the return stock]]>
<![CDATA[The Effect of Training and Development on Innovative Behaviour in Organisations ]]>
<![CDATA[Nardo, Rio]]>;
<![CDATA[Aprilyani, Ratnasartika]]>
<![CDATA[ Journal of International Conference Proceedings Vol 7, No 1 (2024): 2024 ICPM Malaysia Proceeding ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.32535/jicp.v7i1.3064
<![CDATA[Innovation is the development of work according to the skills of employees. If the thoughts and actions of employees are creative and innovative, innovation emerges. The need for innovation arises when someone tries to do cognitive work that is not routine. This study aims to test and analyse the effect of Training and Development on employee innovative behaviour. The benefit of this research is to provide information about Training and Development on employee innovative behaviour. The data analysis used in this research is multiple linear regression. The results of this study are simultaneously training and development have a positive and significant effect on employee innovative behaviour. Partially, training has a positive and significant effect on employee innovative behaviour and human resource development has a positive and significant effect on employee innovative behaviour. The author suggests that training activities can be carried out by the company and conduct employee self-development planning so that it can foster innovative behaviour so that the goals of the company can also be carried out.]]>
<![CDATA[PENGUATAN KOMPETENSI MANAJERIAL GURU PENGGERAK ]]>
<![CDATA[Rio Nardo]]>;
<![CDATA[Nur Fitriyani Sahamony]]>;
<![CDATA[Muhammad Arif Abdul Hakim]]>;
<![CDATA[Ratnasartika Aprilyani]]>;
<![CDATA[Susriyanti Susriyanti]]>;
<![CDATA[Suhelmi Helia]]>;
<![CDATA[Firdaus Basbeth]]>
<![CDATA[ Jubaedah : Jurnal Pengabdian dan Edukasi Sekolah (Indonesian Journal of Community Services and School Education) Vol. 4 No. 2 (2024): Jurnal Pengabdian dan Edukasi Sekolah (Jubaedah) ]]>
Publisher : <![CDATA[LPPM Universitas Bina Bangsa ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.46306/jub.v4i2.200
<![CDATA[Strengthening the Managerial Competence of Driver Teachers is an effort to improve the managerial quality of teachers who play a driving role in education. This includes developing skills in leading, managing resources and motivating teams to achieve educational goals. Lead teachers are those who not only teach in the classroom but also lead by example, inspire and motivate their colleagues and involve them in strategic decision-making to improve the quality of education in schools. Strong managerial skills include the ability to plan strategically, organize resources, manage time and priorities, and build and maintain effective working relationships. Strengthening managerial competencies is done through continuous training and development. This includes workshops, courses, mentoring and hands-on experience in complex education project management. In addition to managerial skills, teacher leaders also need to have strong leadership skills. They need to be able to drive the school's vision and mission, motivate staff and build an inclusive and collaborative work culture. Lead teachers are often the catalyst for change in schools. They drive innovation in teaching methods, curriculum development and the implementation of new educational technologies to improve student learning outcomes]]>
<![CDATA[Entrepreneurial Self-Efficacy and Transaction Frequency: An Extension of the Expectation-Confirmation Model in MSMEs ]]>
<![CDATA[Basbeth, Firdaus]]>;
<![CDATA[Nardo, Rio]]>
<![CDATA[ Jurnal Minds: Manajemen Ide dan Inspirasi Vol 13 No 1 (2026): June ]]>
Publisher : <![CDATA[Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.24252/minds.v13i1.62309
<![CDATA[This study examines how entrepreneurial self-efficacy (ESE) shapes MSMEs’ continuance intention to use QRIS within the Expectation Confirmation Model under increasing digital payment adoption. It advances ECM by demonstrating a boundary condition where transaction frequency fails as a moderator, repositioning satisfaction as the dominant post-adoption mechanism over behavioral intensity. Using survey data from 150 MSMEs in Indonesia and SmartPLS4 analysis, the results show that ESE enhances perceived usefulness, which significantly drives continuance intention through satisfaction, while transaction frequency is insignificant. These findings support habit formation and technology embeddedness perspectives, indicating that repeated use loses explanatory power once usage stabilizes. Continuance decisions are therefore primarily affect-driven rather than behavior-driven. The study implies that policymakers and fintech providers should prioritize system reliability and user satisfaction rather than merely increasing transaction frequency to sustain QRIS adoption.]]>
<![CDATA[Human Resource Management and Transformational Leadership: Strategies for Improving Innovation Behavior in MSMEs in West Sumatra with Organizational Culture as a Mediating Variable ]]>
<![CDATA[Rio Nardo]]>;
<![CDATA[Budi Santoso]]>;
<![CDATA[Muhammad Ifan Fadillah]]>
<![CDATA[ CAKRAWALA : Management Science Journal Vol. 2 No. 1 (2025): Cakrawala Management Science Journal - Mei ]]>
Publisher : <![CDATA[Yayasan Edukasi Cakrawala Nusantara ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.63541/9s2ggg96
<![CDATA[This study aims to analyze the effect of human resource management and transformational leadership on innovation behavior in MSMEs in West Sumatra with organizational culture as a mediating variable. The research was conducted by taking a sample of 400 respondents who are MSMEs in West Sumatra. The data collection tool used was a questionnaire. The data obtained was processed with the SEM PLS (Structure Equation Modeling Partial Least Square) analysis technique using the SmartPLS 3.0 program. The results of this study explain that there is a positive and significant effect of HR Management variables on innovative behavior, there is a positive and significant effect of transformational leadership variables on innovative behavior, there is a positive and significant effect of HR Management variables on organizational culture, there is a positive and significant effect of transformational leadership variables on organizational culture, there is a positive and significant effect of organizational culture variables on innovative behavior, there is a positive and significant effect of HR Management on innovative behavior through organizational culture and there is a positive and significant effect of transformational leadership on innovative behavior through organizational culture.]]>
<![CDATA[The Influence of Competence and Work Motivation on Employee Performance at the Human Resources Training Center in the Ministry of Primary and Secondary Education ]]>
<![CDATA[Rasya Hermalya Putri]]>;
<![CDATA[Rio Nardo]]>
<![CDATA[ CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei ]]>
Publisher : <![CDATA[Yayasan Edukasi Cakrawala Nusantara ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.63541/rb0xsf79
<![CDATA[This study aims to analyze the influence of competence and work motivation on employee performance at the Human Resources Training Center of the Ministry of Primary and Secondary Education. The research employs a descriptive quantitative approach with data collected through questionnaires distributed to 66 civil servant employees using a total sampling technique. Data were analyzed using multiple linear regression to examine both partial and simultaneous effects. The findings show that competence and work motivation positively and significantly influence employee performance. Among the two, work motivation is identified as the most dominant factor in improving performance. These results highlight the importance of enhancing employee competence through continuous training and maintaining motivation through recognition, incentives, and a supportive work environment to strengthen overall organizational performance]]>
