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All Journal Dinamik Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL REKAYASA SISTEM INDUSTRI Jurnal Teknik Informatika UNIKA Santo Thomas Stability: Journal of Management and Business JKIE (Journal Knowledge Industrial Engineering) Jurnal Mantik Juriti Prima (Jurnal Ilmiah Teknik Industri Prima) Jurnal Sistem Teknik Industri Jurnal Optimalisasi Jurnal Mekanova : Mekanikal, Inovasi dan Teknologi Sprocket : Journal of Mechanical Engineering Jurnal Teknik Industri Terintegrasi (JUTIN) JURNAL MITRA PRIMA Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Profisiensi : Jurnal Program Studi Teknik Industri Jurnal Teknologi dan Manajemen Industri Terapan Blend Sains Jurnal Teknik IRA Jurnal Teknik Mesin dan Aplikasinya (IRAJTMA) Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Innovative: Journal Of Social Science Research Jurnal Industrikrisna Jurnal Rekayasa Proses dan Industri Terapan De Facto: Journal of international multidisciplinary sciences
Anita Christine Sembiring
Universitas Prima Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Veterinary Other

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ANALISA PENGENDALIAN PERSEDIAAN BAHAN BAKU DENGAN MENGGUNAKAN METODE ECONOMIC ORDER QUANTITY, SAFETY STOCK DAN REORDER POINT Febrianti Gresia Putri Handi; Dwiki Fransiska Sinaga; Anita Christine Sembiring
Dinamik Vol 31 No 2 (2026)
Publisher : Universitas Stikubank

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35315/dinamik.v31i2.10522

Abstract

This research is driven by the high risk of production disruptions at PT. Central Proteina Prima Tbk. due to the uncertain availability of rice bran and wheat bran pollard raw materials. Inefficient inventory management potentially leads to inflated holding costs (overstock) or operational shutdowns caused by stockouts; therefore, optimized inventory control is essential. Utilizing a quantitative approach through the Economic Order Quantity (EOQ) method, this study determines the optimal order quantity while calculating Safety Stock (SS) and the Reorder Point (ROP)—with a 5-day lead time assumption—to maintain stock stability. Analysis of a 12-week period involving the consumption of 61.2 tons of rice bran and 40.8 tons of wheat bran pollard yielded specific technical parameters: for rice bran, a safety stock of 14.52 tons and an ROP of 18.16 tons; and for wheat bran pollard, a safety stock of 17.2 tons and an ROP of 19.59 tons. Overall, the integrated application of EOQ, SS, and ROP methods is proven effective in enhancing cost efficiency and ensuring the optimal continuity of the company's production processes.
Design Of Vegetable Logistics Network from Tanah Karo to Medan City Rizky Pratama; Kristia Ayu Putri Halawa; Anita Christine Sembiring
JTI: Jurnal Teknik Industri Vol 11 No 2 (2025): December 2025
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jti.v11i2.37794

Abstract

Indonesia, as an archipelagic nation, faces significant challenges in establishing an efficient food logistics system, particularly in major agricultural centers such as Karo Regency, North Sumatra. This region is recognized as a key producer of vegetables including cabbage, carrots, and tomatoes, contributing strategically to national food security. However, the distribution system has been hindered by extended supply chains, limited infrastructure, and information asymmetry among supply chain actors. This study was conducted to design an optimal distribution network and to evaluate the efficiency of cost allocation using Linear Programming (Minimum Least Cost Allocation) and Distribution Requirements Planning (DRP) methods. Data were collected through field surveys, interviews, and secondary sources from the Central Bureau of Statistics. The findings indicated that the distribution of cabbage and carrots was relatively efficient, while tomatoes experienced significant supply shortages. DRP analysis for the next four periods projected a positive inventory trend, yet declining stock levels highlighted the need for more accurate demand forecasting. Integration of local food systems into national logistics models and the adoption of digital distribution systems were identified as potential solutions. This study is expected to serve as a reference for developing resilient agricultural logistics policies in other regions. Keywords: Food Logistics, Distribution Network, Linear Programming, Distribution Requirements Planning (DRP), Agricultural Supply Chain, Karo Regency.
Perancangan Jadwal Perawatan Mesin Loader di PT Kraton Menggunakan Metode Condition Based Monitoring (CBM) Anggianika Mardhatillah; Anita Christine Sembiring; Mael Juniko Sihombing
Blend Sains Jurnal Teknik Vol. 4 No. 2 (2025): Edisi Oktober
Publisher : Ilmu Bersama Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56211/blendsains.v4i2.1031

Abstract

Penelitian ini bertujuan untuk merancang jadwal perawatan wheel loader di PT Kraton dengan pendekatan Condition Based Monitoring (CBM) dan membandingkan perawatan sebelum dan sesudah menggunakan CBM, yang mengandalkan data kondisi aktual untuk mengidentifikasi kerusakan secara dini. Faktor utama yang diamati meliputi suhu mesin, tekanan oli, serta getaran pada bearing, mesin utama, dan fan. Pengumpulan data dilaksanakan selama 66 hari operasional dan dianalisis melalui uji keseragaman serta kategorisasi kondisi normal, waspada, dan anomaly. Hasil penelitian menunjukkan bahwa metode CBM mampu mengidentifikasi tren kerusakan sebelum terjadi kegagalan, sehingga memungkinkan penyusunan jadwal perawatan yang lebih efisien. Penelitian ini juga menghasilkan perangkat monitoring harian hingga tahunan serta prosedur preventif yang mendukung stabilitas operasi alat berat. Penerapan CBM terbukti dapat mengurangi downtime, mencegah kerusakan fatal, dan meningkatkan umur pakai wheel loader
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT, KUALITAS PELAYANAN, DAN KEPERCAYAAN TERHADAP RETENSI PASIEN MELALUI KEPUASAN PASIEN DI RUMAH SAKIT KOTA MEDAN Jenny Nurani Hutasoit; Maykhael Bernandus Gultom; Rizky Sanjaya Nainggolan; Anita Christine Sembiring
DE FACTO : Journal Of International Multidisciplinary Science Vol 4 No 01 (2026): DE FACTO : Journal Of International Multidisciplinary Sciences
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/defacto.v4i01.2762

Abstract

Customer Relationship Management (CRM) is a crucial strategy for retaining customers and preventing them from switching to competitors. This study examines the effects of CRM, service quality, and trust on patient retention through patient satisfaction among inpatients using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The results indicate that the measurement model satisfies the required reliability and validity criteria. The coefficient of determination (R²) is 0.404 for patient satisfaction and 0.554 for patient retention, indicating moderate to substantial explanatory power. CRM and service quality have positive and significant effects on both patient satisfaction and patient retention, whereas trust has no significant effect on either variable. Patient satisfaction significantly influences patient retention but does not mediate the relationships between CRM, service quality, trust, and patient retention. These findings highlight the importance of strengthening CRM implementation and improving service quality to enhance BPJS inpatient retention and foster long-term patient loyalty.
Perancangan Indikator Kinerja Utama Logistik Menggunakan Pendekatan Balanced Scorecard Ibnu Farras Azzikri Lubis; Hadisty Nabila; Anita Christine Sembiring
IRA Jurnal Teknik Mesin dan Aplikasinya (IRAJTMA) Vol 4 No 2 (2025): Agustus
Publisher : CV. IRA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56862/irajtma.v4i2.244

Abstract

This study aims to design a logistics performance measurement system at PT. XYZ is using the BSC approach combined with KPIs. The company operates in the field of steam turbine maintenance and repair services for the palm oil industry, but does not yet have a structured logistics performance evaluation system. The study was conducted for six months through interviews, observations, questionnaires, and documentation studies. The evaluation covered four BSC perspectives: financial, customer, internal processes, and learning and growth, with KPI analysis for each perspective. The results show that logistics performance fluctuates, especially in the aspects of customer satisfaction and employee training. A relationship was found between the perspectives, namely that decreased training has an impact on increasing delivery errors. The BSC and KPI approach has been proven to provide a comprehensive picture of logistics performance and is relevant to support strategic management. Recommendations include strategy integration, strengthening training, and improving service quality for sustainable efficiency.
PENGELOLAAN MANAJEMEN RISIKO OPERASIONAL MENGGUNAKAN APLIKASI PRIMA DENGAN PENDEKATAN HOR DAN FMEA DI PT.XYZ Siregar, Muhammad Fathurrahman; Agriva Diansyah Putra; Sembiring, Anita Christine
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 Nomor 02, Juni 2026 Public
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.45604

Abstract

This study aims to analyze operational risks in receivables management at PT XYZ using Failure Mode and Effect Analysis (FMEA) and House of Risk (HOR) methods. Data were obtained from the Prima Application and internal company documents. The FMEA method was used to identify risk priorities based on the Risk Priority Number (RPN), while HOR was used to determine mitigation strategies based on Aggregate Risk Priority (ARP) and Effectiveness to Difficulty (ETD). The results indicate that the main risks include payment delays, administrative errors, and customers’ inability to fulfill payment obligations. The primary causes are weak customer verification, ineffective credit policies, and lack of receivables monitoring. Priority mitigation strategies include routine receivables monitoring, implementation of invoice SOPs, and stricter credit policies. The combination of both methods provides a more comprehensive and effective risk analysis. Keywords: operational risk, FMEA, House of Risk, risk mitigation, receivables
Co-Authors Abda Abda Agriva Diansyah Putra Albert William Wijaya Alhadi, Rafli Andes Stefen Sembiring Andreas Panjaitan Anggianika Mardhatillah Anggianika Mardhatillah Anggianika Mardhatillah Anggreini, Vania Anthony Septian Arniwika Waruwu Arumbasari, Atita Atita Arumbasari Aulia Rizky Barus, Maitin Utomo Putra Budiman , Irwan Charles M Sianturi Christin Erniati Panjaitan Daniel Firmanto Meliala Daniel Simon Sitinjak Delima Sitanggang, Delima Dini M. Hutagalung Dwiki Fransiska Sinaga Elyana Simarmata Fadhil, Rafli Haykal Febrianti Gresia Putri Handi Filbert Ginting , Paris Johannes Ginting, Alman Ginting, Yolanda Gunawan Sinaga, Gunawan Hadisty Nabila Haposan Banjarnahor Hapzi Ali Hartono, James Luis Ibnu Farras Azzikri Lubis In Chien Indira Ruth Indira Ruth Septarini Indra S. Lumban toruan Irwan Budiman James Luis Hartono James Luis Hartono Jason Jason Jason, Jason Jeffri Jenny Nurani Hutasoit Jenny Nurani Hutasoit Jeremy Jonathan Simanjuntak Jeriel Matthias Justianus Juan Junius Jufri Antoni Jusra Tampubolon Jusra Tampubolon justianus, jeriel Kamaluddin Kamaluddin Kamaluddin Kamaluddin Kristia Ayu Putri Halawa Kuswanto Kuswanto Leni Lia Teresa Br Simanjuntak Lie, Steven Mael Juniko Sihombing Maldy Allfanri Sinambela Manalu, Erikson Handinata Manik, Cindy Vivi Anggreni Mardhatillah, Anggianika Margomgom, Linggom Mariana D Sibuea Mariana Devi Agustina Mariana Devi Agustina Maykhael Bernandus Gultom Merani Estevani Sembiring Nababan, Ronny Allan Nevin Lojie Nina Purnasari Nina Purnasari Oktavianus, Sandi Olivia Rachmanita Saidi Pandia, Nanda Zahra Humairoh Paris Johannes Ginting Paris Johannes Ginting Poetri Rhamadani Purba, Daphot Pardamean Putri, Widya Fernanda Reformasi Putra Halawa Rhamadani, Poetri Ridho, Hery Rio Julianta Ginting Rizky Pratama Rizky Sanjaya Nainggolan Rizky Sanjaya Nainggolan Saina Tesalonika Saina Tesalonika Br Perangin Angin Sandi Oktavianus Sarah Rumapea Septarini , Indira Ruth Septarini, Indira Ruth Siagian, Irvan I. Sibuea, Mariana D simangunsong, lady Sinaga, Septri Asri Enjelina Siregar, Abdillah Hanif siregar, martin salomo Siregar, Muhammad Fathurrahman Siregar, Zufri Hasrudy Situmeang, Johannes Situmorang, Ika Verawasty Situmorang, Josua SP, Mohammad Ichsan Sri Wahyuni Tarigan Stefen Sembiring, Andes Stella Simarmata Steven Lie Steven Steven Tampubolon, Jusra Tan, Leonardo Tarigan, Markonius Boy Tarigan, Sri Wahyuni Tarigan, Uni Pratama Tesar, Michael Tiffany Uni Pratama Pebrina Br Tarigan Uni Pratama Tarigan Vertikal Willis Viviana Viviana Viviana, Viviana Waruwu, Arniwika Widya Fernanda Putri Wijaya, Albert William Winston Roy Abednego Pakpahan Yennimar Yennimar Yoga Nanda yolanda ginting