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Sulaiman, Syarifuddin
Universitas Muhammadiah Makassar
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Journal : Income Journal of Economics Development

 1 
The Influence of Work Discipline and Professionalism on the Quality of Public Services at the Makassar City Employment Service Jumaini; Asriati; Syarifuddin Sulaiman
Income Journal Of Economics Development Vol. 4 No. 2 (2024): Juli 2024
Publisher : Pustaka Digital Indonesia

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Abstract

This research is a quantitative study aimed at determining the impact of work discipline and professionalism on the quality of public services at the Makassar City Manpower Office. The research employed quantitative analysis, utilizing observation, data collection through questionnaires with 53 respondents, as well as validation and reliability tests, classical assumption tests, and multiple linear regression analysis. The findings revealed that the t-test results for work discipline indicated a significant value of 0.047 (less than 0.05) and a t-count value of 2.034, which is greater than the t-table value of 2.010. This signifies a positive and significant effect of work discipline on the quality of public services. Similarly, professionalism demonstrated a significant value of 0.001 (less than 0.05) and a t-count value of 4.728, which exceeds the t-table value of 2.010, indicating a positive and significant influence of professionalism on the quality of public services. Based on the research findings from data collection, management, and analysis, it can be concluded that both work discipline and professionalism have a positive and significant effect on the quality of public services at the Makassar City Manpower Office.
Influence Quality Service Employee To Loyalty Customers at BRI Bank Tassililu Unit Subdistrict West Sinjai Irwan Abdullah; Syarifuddin Sulaiman; Nurul Ainul Mukrima; Kahar
Income Journal Of Economics Development Vol. 6 No. 1 (2025): Januari 2025
Publisher : Pustaka Digital Indonesia

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This study aims to analyze the influence of service quality on customer loyalty at Bank BRI Tassililu Unit. The research was conducted with a sample of 87 respondents, using 24 items divided into two variables: service quality as the independent variable (15 items) and customer loyalty as the dependent variable (9 items). The collected data were analyzed using SPSS 26. The results of the t-test indicate that the service quality variable has a t-value of 16.604, which is greater than the critical value of 1.663, with a significance level of 0.000 (<0.05). These findings confirm that service quality has a positive and significant effect on customer loyalty. Each dimension of service quality—tangibility, reliability, responsiveness, assurance, and empathy—plays a crucial role in enhancing customer satisfaction, which ultimately strengthens their loyalty to the bank. This study highlights the importance for Bank BRI Tassililu Unit to continuously improve service quality to maintain customer trust and satisfaction. Providing excellent service not only fosters customer loyalty but also encourages positive word-of-mouth recommendations, which can attract new customers. Additionally, future research is suggested to explore other influencing factors such as brand image, customer satisfaction, and perceived value to gain a more comprehensive understanding of customer loyalty determinants in the banking sector.
Co-Authors Aditya Wardhana Andi Muhammad Rudhan Andi Rudhan arniati, arniati Arsal, Muryani Asriati Asriati Asriati, Asriati Carunia Mulya Firdausy Carunia Mulya Firdausy Cokki Cokki EFFY ZALFIANA RUSFIAN Eka Susilowati FARIDA JASFAR Farida Jasfar, Farida Hageem Che-Ni Handojo Wibawanto Soetikno Hardinasta Perdana Haris Maupa Haris Maupa Haris Maupa Haris Maupa Haris Maupa Hariyana, Hariyana Hartini Hartini Hendra Wiyanto Ignatio Katriel Swy Irwan Abdullah Irwan Irwan Iwan Darmawansyah Jumaini Kahar Lucy Warsindah Lucy Warsindah Muhammad Rusydi Muhammad Rusydi Muhammad Rusydi Muhammad Rusydi Muhammad Rusydi Muhe, Arniati Mukrima, Nurul Ainul Multazam Mulya Firdausy, Carunia Naidah Naidah Naidah, Naidah Naidah, Naidah Normiyati Normiyati Nurannisa Nurannisa Nurhasanah Pasaribu Nurhasanah Pasaribu Nurlela Nurlela Nurul Ainul Mukrima Nurwana Rahman Otto Randa Payangan Otto Randa Payangan Primadi Candra Susanto Radnin, Nur Uyuna Rahman, Nurwana Rizal Rahmawan Romadhoni, Buyung Rudhan, Andi Sismiati Sismiati Sismiati Sismiati Sismiati Sismiati Sismiati, Sismiati Sitti Nur Ailsya Nabila Sri Juminawati Sudrartono, Tiris Swy, Ignatio Katriel Syamsul Rizal Tamrin Lanori Tamrin Tamrin Tamrin Tamrin Thaha, Salmiyah Usmar Usmar Ismail Usmar Usmar, Usmar Wanstum Wanstum Warda Warda Warda Warda Wiyanto, Hendra Yosef Dema Yudi Mochamad Zalkha Soraya