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All Journal Jurnal Manajemen dan Organisasi Jurnal Ilmu Manajemen (JIM) Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Economic, Bussines and Accounting (COSTING) MBIA Meteor STIP Marunda Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of Indonesian Scholars for Social Research Jurnal Marine Inside Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Gici Jurnal Keuangan dan Bisnis Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Jurnal Ekonomi Manajemen Akuntansi Dharma Ekonomi Matemar Jurnal Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Medika: Medika Jurnal Cakrawala Bahari International Journal of Technology and Education Research International Journal of Economics, Business and Innovation Research Asian Journal of Management, Entrepreneurship and Social Science Journal of Teaching and Education for Scholars Women, Education, and Social Welfare Proceeding of The International Conference on Management, Entrepreneurship, and Business International Journal of Economics and Management Research Jurnal Pengabdian Ilmu Kesehatan Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Jurnal Transportasi dan Manajemen Maritim (TRANSMA) Prosiding Seminar Nasional Manajemen Industri dan Rantai Pasok
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Akademi Maritim Nasional Jakarta Raya
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Delay In Procurement Of Ship Parts Owned By Pt Sumberbumi Global Niaga In Consumer Legal Protection Agung Kwartama; Titis Ari Wibowo; Lie Adek
International Journal of Technology and Education Research Vol. 2 No. 03 (2024): July - September, International Journal of Technology and Education Research (
Publisher : International journal of technology and education research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijeter.v2i03.1232

Abstract

This research analyzes the impact of delays in spare parts procurement on PT Sumberbumi Global Niaga's ship operations at PT Sumberbumi Global Niaga, one of the most important shipping companies in Indonesia, especially specializing in ship ownership and transshipment services. Company vessels are used in time charter voyages because the vessels are leased to shippers for individual voyages. Disruptions to spare parts procurement are notorious for their impact on the operating efficiency and effectiveness of these vessels, resulting in lower productivity, higher costs and potential safety hazards. The purpose of this research is to explore the reasons and impact of delays in spare parts procurement on PT Sumberbumi Global Niaga's fleet operations, such as ship downtime, preventive maintenance schedules, and general business results. It is hoped that the results obtained from this research will provide useful information for companies to improve the spare parts procurement process as well as reduce delays and improve operational performance.
Pengabdian Kepada Masyarakat Akademi Maritim Nasional Jakarta Raya (Aman Jaya) dalam Upaya Pencegahan Judi Online di Majelis Taklim Nurul Irfan, Koja, Jakarta Utara Agung Kwartama; Lie Adek; Sumiyatiningsih Sumiyatiningsih; Didik Indriawan
Cakrawala: Jurnal Pengabdian Masyarakat Global Vol. 3 No. 4 (2024): Cakrawala: Jurnal Pengabdian Masyarakat Global
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/cakrawala.v3i4.3557

Abstract

The use of this technology has driven rapid business growth, because various information has been presented sophisticatedly and easily obtained, and through long-distance relationships utilizing telecommunications technology can be used as material for carrying out further business steps. The parties involved in the transaction do not need to meet in person, simply through computer and telecommunications equipment, such conditions are a sign of the beginning of the cyber era. Gambling or gambling in article 1 of Law Number 7 of 1974 concerning the Control of Gambling is referred to as a criminal act of gambling and is identical to crime, but the definition of a criminal act of gambling is basically not stated clearly and in detail either in the Criminal Code or in Law Number 7 of 1974 concerning the Control of Gambling.
PROSES DAN PENGAWASAN PEMUATAN CARGO DOMESTIK LCL MELALUI LAUT PADA PT KITRANS JAKARTA Samiyono; Kwartama, Agung
Jurnal Gici Jurnal Keuangan dan Bisnis Vol 16 No 2 (2024): Jurnal Keuangan dan Bisnis
Publisher : Sekolah Tinggi Ilmu Ekonomi GICI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58890/jkb.v16i2.332

Abstract

The domestic LCL (Less than Container Load) cargo loading process via sea freight plays a crucial role in logistics and goods transportation in Indonesia. PT Kitrans Jakarta, as a company specializing in this sector, faces various challenges in monitoring and managing cargo loading. This journal provides an in-depth discussion of the loading process, monitoring mechanisms, and factors influencing the efficiency and effectiveness of LCL shipments. Data reveals that Indonesia's LCL shipping market is experiencing significant growth, with an estimated annual volume increase of 10% (Indonesian Logistics Association, 2022). Through case studies and statistical analyses, this journal identifies best practices in cargo loading supervision and offers recommendations to enhance the operational performance of PT Kitrans. The findings of this study are expected to serve as a reference for other logistics companies in optimizing the LCL cargo loading and monitoring process in Indonesia
Proses Clearance In dan Out Terhadap Kapal Cargo di Pelabuhan Weda Halmahera Tengah Diageni PT Pelayaran Bahtera Diserindo Titis Ari Wibowo; Agung Kwartama
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 4 No. 1 (2025): Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v4i1.3062

Abstract

The procedures for cargo ship clearance in and out at Weda Port, Central Halmahera, managed by PT Pelayaran Bahtera Diserindo, play a vital role in ensuring efficient port operations and regulatory compliance. The clearance-in process consists of several steps that cargo ships must complete before entering the port, including document verification, health inspections, and adherence to security protocols. On the other hand, the clearance-out process involves procedures that must be completed before a ship departs, such as submitting shipping documents and undergoing cargo inspections. This study aims to examine these procedures, identify the challenges faced, and propose recommendations to enhance the efficiency and effectiveness of clearance processes at Weda Port. By utilizing the latest data and statistics, this research also emphasizes the significant role of PT Pelayaran Bahtera Diserindo in facilitating logistics operations in North Maluku. The findings are expected to provide a comprehensive understanding of the existing procedures and their impact on Indonesia's maritime industry.
Sosialisasi Keselamatan Kerja pelayaran, keamanan dan Kenyamanan Penumpang Diatas Kapal KM. Kelud Pelayaran Rute Jakarta – Batam – Jakarta Kwartama, Agung; Samiyono, Samiyono; Paiman, Paiman; Sopani, Akhmad; Sumiyatiningsih, Sumiyatiningsih; Pramesti, Desiana Endah
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 1 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i1.1327

Abstract

This research aims to analyse in depth the implementation of occupational safety systems aboard the KM Kelud, as well as to provide concrete solutions through community service that focuses on training and raising awareness of the importance of occupational safety. The methods employed in this study are diverse and include in-depth interviews with the ship's crew, meticulous direct observation, and the provision of structured and comprehensive safety training. The research employs a descriptive qualitative method, incorporating interviews and socialisation on board  with  both  passengers  and  crew  members. The results of this study clearly indicate that regular training and increased awareness among the crew have a significant impact on reducing workplace accidents on the ship, improving existing safety facilities, conducting regular evaluations of the implemented systems, and ensuring mandatory routine training for all crew members. There is no room for compromise when it comes to safety; every step must be taken to ensure that occupational safety remains a top priority.ABSTRAPenelitian ini memiliki tujuan yang jelas yaitu menganalisis secara mendalam implementasi sistem keselamatan kerja di atas KM Kelud, serta memberikan solusi konkret melalui pengabdian masyarakat yang berfokus pada pelatihan dan peningkatan kesadaran akan pentingnya keselamatan kerja. Metode yang digunakan dalam penelitian ini sangat beragam dan mencakup wawancara mendalam dengan kru kapal, pengamatan langsung yang cermat, serta pemberian pelatihan keselamatan yang terstruktur dan komprehensif. Dimana penelitian menggunakan metode kualitatif deskriptif dengan wawancara dan sosialisasi diatas kapal terhadap penumpang dan awak kapal. Hasil dari penelitian ini menunjukkan dengan jelas bahwa pelatihan berkala dan peningkatan kesadaran di antara kru memiliki dampak yang signifikan dalam menurunkan angka kecelakaan kerja di kapal, peningkatan fasilitas keselamatan yang ada, evaluasi berkala terhadap sistem yang diterapkan, dan pelatihan rutin yang wajib bagi seluruh kru kapal. Tidak ada ruang untuk kompromi dalam hal keselamatan; setiap langkah harus diambil untuk memastikan bahwa keselamatan kerja menjadi prioritas utama.
Rebranding dan Citra Pelayanan Berimplikasi Kepuasan Pelanggan Jasa Pandu & Tunda Di Perairan Cilacap pada PT. Pertamina Port Logistics Kwartama, Agung; Eka Wahyu, Krisma
Jurnal Manajemen dan Organisasi Vol. 16 No. 1 (2025): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jmo.v16i1.62136

Abstract

This study examines the impact of rebranding strategy and corporate image on service quality and customer satisfaction for pilotage and towage services in the Cilacap waters managed by PT. Pertamina Port Logistics. The primary objective of this research is to analyze how rebranding strategy and corporate image affect service quality and customer satisfaction, as well as the role of service quality as a mediator in these relationships. Using a quantitative design with a causal approach, data was collected through questionnaires and interviews with ship crews, as well as from secondary sources provided by the company. The sample consisted of 180 individuals from a population of 325, selected using Purposive Sampling and Simple Random Sampling techniques. Data analysis was performed using Structural Equation Modeling and helped by smart PLS aplication to model the causal relationships between variables. The findings indicate that both rebranding strategy and corporate image have a positive and significant effect on service quality and customer satisfaction, with corporate image having the greatest impact. Additionally, service quality acts as a significant mediator in the relationship between rebranding strategy and corporate image with customer satisfaction. These findings highlight the importance of enhancing corporate image and implementing effective rebranding strategies to improve service quality and customer satisfaction at PT. Pertamina Port Logistics. The study recommends focusing on the development of corporate image and rebranding strategies as strategic steps to enhance service outcomes and customer satisfaction.
Social Media Information Design Strategy In Increasing Sea Freight Sales (Case Study On Social Media Pt Yicheng Logistics Indonesia) Agung Kwartama
International Journal of Technology and Education Research Vol. 3 No. 02 (2025): April - June, International Journal of Technology and Education Research (IJET
Publisher : International journal of technology and education research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijeter.v3i02.1693

Abstract

Social media has become an important tool in marketing and sales in various industries, including sea transportation. PT Yicheng Logistics Indonesia, as one of the major players in this sector, utilizes social media platforms to increase their visibility and sales. This study aims to analyze the information design strategy implemented on social media by PT Yicheng Logistics Indonesia and its impact on increasing sales. Using qualitative methods and analyzing data from various sources, this study found that informative and interactive content, the use of paid advertising, and active engagement with customers are key factors in the success of their marketing strategy. The results show that the right strategy in designing social media information can increase sales and strengthen the company's position in the sea freight market.
Strategies Educational Service and Innovation of Learning Materials in Enhancing Cadet Satisfaction at the National Maritime Academy of Greater Jakarta Kwartama, Agung; Paiman; As’ad, Abdul Rasyid; Abbas, Rianat; Ahmed, Abdal
Journal of Indonesian Scholars for Social Research Vol. 5 No. 1 Special Issues (2025): Innovation and Social Transformation for Golden Indonesia 2045
Publisher : Cendekiawan Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59065/jissr.v5i1 (Special Issues).184

Abstract

This research aims to explore the educational service strategies and innovative learning materials implemented at the National Maritime Academy of Greater Jakarta to enhance cadet satisfaction. The methodology employed in this study is a quantitative approach, with surveys serving as the data collection instrument. The research sample consists of 90 cadets selected randomly. The collected data were analysed using descriptive and inferential statistical techniques. The results indicate a significant positive relationship between effective educational service strategies and innovative learning materials and the level of cadet satisfaction. For instance, 85% of respondents stated that innovations in learning materials, such as the use of digital technology, greatly assist in understanding course content. Furthermore, responsive and communicative service from lecturers also contributes to cadet satisfaction, with 78% of cadets expressing satisfaction with their interactions with instructors. These findings suggest that enhancing educational service strategies and innovating learning materials could be key to improving cadet satisfaction at the National Maritime Academy of Greater Jakarta.
The The Role of Agencies and Strategy Innovation on Regular Customers at PT. XZY Branch of Ben Line Shipping Kwartama, Agung; Samiyono; Orgunsanya, Victoria Abosede
Indonesian Journal of Business and Entrepreneurship Vol. 11 No. 2 (2025): IJBE, Vol. 11 No. 2, May 2025
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.11.2.419

Abstract

Background: PT. XYZ faces challenges in ensuring customer and crew satisfaction, as well as inaccuracies in logging ship arrivals and departures, leading to increased waiting costs. As a representative of Ben Line Agencies, PT. XYZ acknowledges the maritime industry's potential and is dedicated to fostering robust cooperation to promote national sector growth.Purpose: The findings indicate that both agency services and business strategy have positive results for customer loyalty at PT. XYZ Ben Line Agencies Indonesia Representative.Design/Methodology/Approach: The research makes a method with quantitative analysis, using main data through questionnaires delivered to 77 customer respondents who are agents of PT. XYZ, specifically at the Jakarta branch of Ben Line shipping. The findings indicate a positive result of agency services on customer satisfaction at PT. XYZ, as well as a notable positive effect of business strategy on customer satisfaction. Furthermore, both factors together significantly influence customer satisfaction at PT. XYZ Ben Line Agencies Indonesia.Findings/Result: The agency services at PT. XYZ, representing Ben Line Agencies Indonesia, have a notable and substantial impact on customer loyalty. This implies that effective agency services are likely to make sure loyalty significantly. Understanding this influence is crucial for assessing the service reach in fulfilling user requirements.Conclusion: We recommend that PT XYZ concentrate on enhancing the response speed of the support team or customer service. This could involve improving communication processes, providing further training for the support team, or implementing systems that accelerate responses to customer needs.Originality/Value (State of the Art): A strong and significant impact of business strategy on customer satisfaction has been observed at PT. XYZ, a representative of Ben Line Agencies Indonesia. This relationship is crucial for assessing business success. An effective business strategy encompasses several factors, including competitive pricing, relevant product or service development, and efficient supply chain management. Keywords: role of agency, bussiness inovation, customer royalty and statisfaction, business strategy, strategy innovation
Implikasi Pembatasan Global Pada Jaringan Transportasi Laut dan Logistik Dalam Perdagangan Internasional di Indonesia: Implications of Global Restrictions on Maritime Transport and Logistics Networks in International Trade in Indonesia Kwartama, Agung; Paiman; Sumiyatiningsih; Sopani, Akhmad
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 4 No. 2 (2023): Matemar Desember 2023
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/6a0yk933

Abstract

Artikel ini membahas implikasi pembatasan global terhadap jaringan transportasi laut dan logistik dalam perdagangan internasional di Indonesia. Dalam beberapa tahun terakhir, pembatasan yang diberlakukan oleh berbagai negara, baik itu terkait dengan kebijakan perdagangan, lingkungan, maupun kesehatan, telah mempengaruhi arus barang dan layanan di seluruh dunia. Penelitian ini menggunakan metode kualitatif dengan menganalisis data sekunder dari berbagai sumber, termasuk laporan pemerintah, data statistik perdagangan, dan studi kasus dari sektor logistik. Hasil penelitian menunjukkan bahwa pembatasan global berpotensi meningkatkan biaya logistik, memperlambat waktu pengiriman, dan mempengaruhi daya saing produk Indonesia di pasar internasional. Pembatasan yang dimaksud mencakup kebijakan perdagangan, regulasi lingkungan, dan situasi geopolitik yang mempengaruhi arus barang secara global. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan analisis deskriptif. Data dikumpulkan melalui wawancara mendalam dengan pelaku industri, survei terhadap perusahaan logistik, serta analisis dokumen terkait kebijakan perdagangan dan laporan industri. Kesimpulan dari penelitian ini menunjukkan perlunya strategi adaptasi yang lebih baik dari pemerintah dan pelaku industri untuk menghadapi tantangan ini.
Co-Authors Abbas, Rianat Abdal Ahmed Abdal Ahmed Abdul Aziz Abdul Aziz Taufiqurochman Abdul Rasyid Adek Adek Adek Agung Kwartama, Agung Kwartama Ahmad, Syaiful Ahmed, Abdal Akhmad Ndori Akhmad Sopani Alexandros Siringo Ringo Anton Novianto April Gunawan Malau April Gunawan Malau Ariska, Riris As’ad, Abdul Rasyid Ayuni , Novianty Elizabeth Bambang Kurniadi Bambang Kurniadi, Bambang Bangun Husodo Cari Arianto Deferiansyah Desiana Endah Pramesti Didik Indriawan Didik Indriawan Dorcas Folasade Oyebode Dwi Wuryani Eka Wahyu, Krisma Gatot Prasojo Girnisia Kakisina HERI SUSANTO Hidayat Kurahmadan Ika Yuliasari Indah Sulita Indah, Meuthia Indriawan, Didik Juanda Juanda Kakisina, Girnisia Lie Adek Lie Adek Lie Adek Nor Fauziah Nur Jalilah Orgunsanya, Victoria Abosede Paiman Paiman Paiman Paiman Paiman Paiman Pramesti, Desiana Endah Rakesh Paul Ramayanti Riris Ariska Rizky Reynaldi Roma Dormawaty S Siswanto safriana safriana Samiyono samiyono Samiyono Samiyono Samiyono Simanjuntak, M. Marihot Sipahutar, Yohana Avdes Roito Sopani, Akhmad Sri Langgeng Ratnasari Sumali, Bambang Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih, Sumiyatiningsih Syaiful Ahmad Titis Ari Bowo Wibowo, Titis Ari Wiliantara, Made Yanto Rusmanto Zulmaidi, Syafril