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All Journal Jurnal Manajemen dan Organisasi Indonesian Journal of Business and Entrepreneurship (IJBE) Journal of Economic, Bussines and Accounting (COSTING) MBIA Meteor STIP Marunda Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of Indonesian Scholars for Social Research Jurnal Marine Inside Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Gici Jurnal Keuangan dan Bisnis Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Jurnal Ekonomi Manajemen Akuntansi Dharma Ekonomi Matemar Jurnal Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Cakrawala Bahari International Journal of Technology and Education Research International Journal of Economics, Business and Innovation Research Asian Journal of Management, Entrepreneurship and Social Science Journal of Teaching and Education for Scholars Proceeding of The International Conference on Management, Entrepreneurship, and Business International Journal of Economics and Management Research
Kwartama, Agung
Akademi Maritim Nasional Jakarta Raya
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Strategies Educational Service and Innovation of Learning Materials in Enhancing Cadet Satisfaction at the National Maritime Academy of Greater Jakarta Kwartama, Agung; Paiman; As’ad, Abdul Rasyid; Abbas, Rianat; Ahmed, Abdal
Journal of Indonesian Scholars for Social Research Vol. 5 No. 1 Special Issues (2025): Innovation and Social Transformation for Golden Indonesia 2045
Publisher : Cendekiawan Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59065/jissr.v5i1 (Special Issues).184

Abstract

This research aims to explore the educational service strategies and innovative learning materials implemented at the National Maritime Academy of Greater Jakarta to enhance cadet satisfaction. The methodology employed in this study is a quantitative approach, with surveys serving as the data collection instrument. The research sample consists of 90 cadets selected randomly. The collected data were analysed using descriptive and inferential statistical techniques. The results indicate a significant positive relationship between effective educational service strategies and innovative learning materials and the level of cadet satisfaction. For instance, 85% of respondents stated that innovations in learning materials, such as the use of digital technology, greatly assist in understanding course content. Furthermore, responsive and communicative service from lecturers also contributes to cadet satisfaction, with 78% of cadets expressing satisfaction with their interactions with instructors. These findings suggest that enhancing educational service strategies and innovating learning materials could be key to improving cadet satisfaction at the National Maritime Academy of Greater Jakarta.
The The Role of Agencies and Strategy Innovation on Regular Customers at PT. XZY Branch of Ben Line Shipping Kwartama, Agung; Samiyono; Orgunsanya, Victoria Abosede
Indonesian Journal of Business and Entrepreneurship Vol. 11 No. 2 (2025): IJBE, Vol. 11 No. 2, May 2025
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.11.2.419

Abstract

Background: PT. XYZ faces challenges in ensuring customer and crew satisfaction, as well as inaccuracies in logging ship arrivals and departures, leading to increased waiting costs. As a representative of Ben Line Agencies, PT. XYZ acknowledges the maritime industry's potential and is dedicated to fostering robust cooperation to promote national sector growth.Purpose: The findings indicate that both agency services and business strategy have positive results for customer loyalty at PT. XYZ Ben Line Agencies Indonesia Representative.Design/Methodology/Approach: The research makes a method with quantitative analysis, using main data through questionnaires delivered to 77 customer respondents who are agents of PT. XYZ, specifically at the Jakarta branch of Ben Line shipping. The findings indicate a positive result of agency services on customer satisfaction at PT. XYZ, as well as a notable positive effect of business strategy on customer satisfaction. Furthermore, both factors together significantly influence customer satisfaction at PT. XYZ Ben Line Agencies Indonesia.Findings/Result: The agency services at PT. XYZ, representing Ben Line Agencies Indonesia, have a notable and substantial impact on customer loyalty. This implies that effective agency services are likely to make sure loyalty significantly. Understanding this influence is crucial for assessing the service reach in fulfilling user requirements.Conclusion: We recommend that PT XYZ concentrate on enhancing the response speed of the support team or customer service. This could involve improving communication processes, providing further training for the support team, or implementing systems that accelerate responses to customer needs.Originality/Value (State of the Art): A strong and significant impact of business strategy on customer satisfaction has been observed at PT. XYZ, a representative of Ben Line Agencies Indonesia. This relationship is crucial for assessing business success. An effective business strategy encompasses several factors, including competitive pricing, relevant product or service development, and efficient supply chain management. Keywords: role of agency, bussiness inovation, customer royalty and statisfaction, business strategy, strategy innovation
Implikasi Pembatasan Global Pada Jaringan Transportasi Laut dan Logistik Dalam Perdagangan Internasional di Indonesia: Implications of Global Restrictions on Maritime Transport and Logistics Networks in International Trade in Indonesia Kwartama, Agung; Paiman; Sumiyatiningsih; Sopani, Akhmad
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 4 No. 2 (2023): Matemar Desember 2023
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/6a0yk933

Abstract

Artikel ini membahas implikasi pembatasan global terhadap jaringan transportasi laut dan logistik dalam perdagangan internasional di Indonesia. Dalam beberapa tahun terakhir, pembatasan yang diberlakukan oleh berbagai negara, baik itu terkait dengan kebijakan perdagangan, lingkungan, maupun kesehatan, telah mempengaruhi arus barang dan layanan di seluruh dunia. Penelitian ini menggunakan metode kualitatif dengan menganalisis data sekunder dari berbagai sumber, termasuk laporan pemerintah, data statistik perdagangan, dan studi kasus dari sektor logistik. Hasil penelitian menunjukkan bahwa pembatasan global berpotensi meningkatkan biaya logistik, memperlambat waktu pengiriman, dan mempengaruhi daya saing produk Indonesia di pasar internasional. Pembatasan yang dimaksud mencakup kebijakan perdagangan, regulasi lingkungan, dan situasi geopolitik yang mempengaruhi arus barang secara global. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan analisis deskriptif. Data dikumpulkan melalui wawancara mendalam dengan pelaku industri, survei terhadap perusahaan logistik, serta analisis dokumen terkait kebijakan perdagangan dan laporan industri. Kesimpulan dari penelitian ini menunjukkan perlunya strategi adaptasi yang lebih baik dari pemerintah dan pelaku industri untuk menghadapi tantangan ini.
Improving Teaching Quality through Industry Experience and Communication in Maritime Vocational Education Kwartama, Agung
Journal for Teaching and Education for Scholars Vol 2 No 1 (2025): JOTES: May
Publisher : Yayasan Cendekiawan Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59065/jotes.v2i1.193

Abstract

This study aims to examine the influence of industry experience and communication on enhancing teaching quality in maritime vocational education at the National Maritime Academy in Jakarta Raya. In today’s increasingly competitive global landscape, the quality of vocational education is critical—particularly in the maritime sector, which demands both hands-on practical skills and comprehensive theoretical knowledge. Employing a quantitative research design, data were collected through questionnaires administered to lecturers and students at the academy. The data were analyzed using descriptive and inferential statistical methods to explore the relationship between industry experience, effective communication, and teaching quality. The findings indicate a significant positive correlation between lecturers’ industry experience and teaching effectiveness. Additionally, effective communication was found to foster improved lecturer–student interaction, contributing to a more conducive and engaging learning environment. The study concludes that incorporating industry experience into academic practice and enhancing communication skills are strategic steps to improve the quality of maritime vocational education.
Pengaruh perang dagang global pada jaringan transportasi laut dan logistik dalam perdagangan internasional Kwartama, Agung; Ndori, Akhmad
Journal Marine Inside Vol. 7 No. 1 (2025)
Publisher : Politeknik Pelayaran Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62391/ejmi.v7i1.114

Abstract

Konflik perdagangan global, khususnya antara Amerika Serikat dan Tiongkok, telah menyebabkan perubahan signifikan dalam dinamika perdagangan internasional dan memberikan dampak langsung terhadap sistem transportasi laut dan logistik global. Sejak tahun 2018, penerapan tarif dan kebijakan proteksionis oleh kedua negara telah memicu perubahan pola perdagangan, menciptakan ketidakpastian pasar, serta mendorong relokasi aktivitas produksi ke negara-negara alternatif seperti Vietnam dan India. Transportasi laut—yang mengangkut sekitar 80% dari total volume perdagangan dunia—menghadapi tantangan besar berupa perubahan rute pelayaran, fluktuasi volume pengiriman, serta peningkatan biaya logistik. Beberapa pelabuhan utama di Tiongkok mencatat penurunan aktivitas bongkar muat, sementara pelabuhan di Asia Tenggara dan kawasan lainnya mengalami lonjakan trafik sebagai dampak dari perubahan alur distribusi global. Ketidakpastian dalam rantai pasok juga menuntut perusahaan logistik untuk meningkatkan fleksibilitas dan ketahanan operasional. Di sisi lain, perubahan rute pelayaran secara tidak langsung berkontribusi terhadap peningkatan emisi karbon, sehingga menimbulkan tantangan baru dalam konteks keberlanjutan lingkungan. Studi-studi terkini yang dimuat dalam jurnal seperti Maritime Policy & Management serta Transportation Research Part E menunjukkan berbagai strategi adaptif yang diterapkan oleh pelabuhan dan perusahaan pelayaran dalam merespons kondisi ini. Analisis ini menegaskan pentingnya perumusan kebijakan global yang terkoordinasi untuk memitigasi dampak negatif terhadap transportasi laut serta mendukung keberlanjutan jangka panjang industri maritim di tengah dinamika geopolitik yang terus berkembang.   The global trade conflict, particularly between the United States and China, has significantly altered the dynamics of international commerce and has had a direct impact on maritime transportation and global logistics systems. Since 2018, the imposition of tariffs and protectionist policies by both countries has triggered shifts in trade patterns, created market uncertainty, and driven the relocation of production activities to alternative countries such as Vietnam and India. Maritime transport—which handles approximately 80% of global trade volume—faces major challenges, including changes in shipping routes, fluctuations in cargo volume, and rising logistics costs. Several major ports in China have reported declines in cargo handling activity, while ports in Southeast Asia and other regions have experienced increased traffic due to the reconfiguration of global supply chains. Supply chain uncertainty has also required logistics companies to enhance their operational flexibility and resilience. Furthermore, rerouting of vessels has indirectly contributed to an increase in carbon emissions, posing new environmental sustainability challenges. Recent studies published in journals such as Maritime Policy & Management and Transportation Research Part E highlight various adaptive strategies adopted by ports and shipping companies in response to these conditions. This analysis underscores the importance of coordinated global policy responses to mitigate the negative impacts on maritime transportation and to support the long-term sustainability of the maritime industry amid ongoing geopolitical shifts.
Perlindungan hukum Brand Image dan Trust product dalam ekspansi Jasa Transportasi Laut pada PT Yicheng Logistik Transportasi Jakarta Ndori, Akhmad; Kwartama, Agung
Journal Marine Inside Vol. 7 No. 2 (2025)
Publisher : Politeknik Pelayaran Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62391/ejmi.v7i2.115

Abstract

Penelitian ini bertujuan untuk mengkaji peran perlindungan hukum dalam pembentukan brand image dan trust product sebagai faktor pendukung ekspansi jasa transportasi laut pada PT Yicheng Logistik Transportasi Jakarta. Latar belakang penelitian diambil dari tantangan persaingan di sektor transportasi laut yang menuntut perlindungan hukum yang kuat guna menjaga reputasi dan kepercayaan pelanggan terhadap produk dan layanan yang ditawarkan. Pendekatan penelitian menggabungkan metode kualitatif dan kuantitatif. Metode kualitatif dilakukan melalui wawancara mendalam dengan manajemen perusahaan serta ahli hukum guna memahami implementasi dan dampak kebijakan perlindungan hukum yang diterapkan. Sementara itu, metode kuantitatif dilakukan dengan penyebaran kuesioner kepada pelanggan untuk mengukur persepsi terkait brand image dan tingkat kepercayaan terhadap produk. Data yang terkumpul dianalisis menggunakan teknik analisis deskriptif dan inferensial untuk mengidentifikasi korelasi antara variabel perlindungan hukum, brand image, dan trust product.Hasil penelitian menunjukkan bahwa penerapan perlindungan hukum yang konsisten dan transparan berkontribusi signifikan terhadap peningkatan brand image dan trust product, yang pada gilirannya memperkuat strategi ekspansi perusahaan di pasar jasa transportasi laut. Kesimpulan penelitian menegaskan bahwa sinergi antara kebijakan hukum yang solid dan strategi pemasaran yang berorientasi pada kepercayaan pelanggan merupakan kunci utama dalam meningkatkan daya saing dan pertumbuhan jangka panjang PT Yicheng Logistik Transportasi Jakarta. Rekomendasi strategis pun diusulkan, yaitu peningkatan kerjasama dengan lembaga hukum serta optimalisasi komunikasi pemasaran untuk memperkokoh reputasi dan kepercayaan pasar.
The Effect of Agency Service Quality and Business Innovation on Agency Productivity and its Implications on Customer Loyalty in PT. Pertamina Port and Logistics in Sei Pakning, Riau Siswanto, Siswanto; Sumali, Bambang; Kwartama, Agung; Malau, April Gunawan
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5499

Abstract

This study aims to analyze the impact of agency service quality and business innovation on agency productivity and its implications for customer loyalty at PT. Pertamina Port and Logistics (PPL) in Sei Pakning, Riau. The main issue addressed in this study is how service quality and business innovation can enhance agency productivity and how they influence customer loyalty. The population of the study consists of all customers of PT. PPL, with a sample of 109 respondents selected using purposive sampling with the Slovin formula. The research method used was quantitative with a cross-sectional design, and data collection was carried out through Likert scale questionnaires, which were then analyzed using SmartPLS 4 for validity, reliability tests, and path analysis based on Structural Equation Modeling (SEM). The analysis results show that agency service quality and business innovation have a positive and significant impact on agency productivity. Additionally, agency productivity is proven to mediate the relationship between agency service quality, business innovation, and customer loyalty. These findings suggest that improving service quality and implementing business innovations can strengthen customer loyalty through increased agency productivity. Therefore, it is recommended that PT. Pertamina Port and Logistics continues to enhance its service quality and implement business innovations that improve operational efficiency and customer experience, thus maintaining long-term customer loyalty
The Influence of Service and Relationship Quality to Satisfaction Consumer Reefer Container Meat in PT Company Indogal Trading Agung Kwartama; Rizky Reynaldi
Proceeding of the International Conference on Management, Entrepreneurship, and Business Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Management, Entrepreneursh
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/icmeb.v1i1.92

Abstract

The purpose of this study is to examine the effect of service quality and relationship quality on consumer satisfaction that has an impact on consumers with their loyalty, especially in the distribution of meat reefer containers by PT Indogal Trading. The main problems identified are low loyalty and consumer satisfaction, on service issues such as late delivery, temperature fluctuations, and less than optimal complaint management. The study population consisted of 105 consumers of PT Indogal Trading in 2023 representing 50 companies, with a sample of 83 respondents using the simple random sampling method. Data collection by analyzing and collecting questionnaires with SMART PLS. The results of the study stated that service quality and relationship quality have a significant influence on consumer satisfaction and loyalty. In addition, consumer mediation of their satisfaction is specifically the influence of service quality and relationship quality on consumer loyalty. In conclusion, increasing service quality and relationships can significantly increase consumer satisfaction and loyalty. Managerial suggestions provided include increasing service consistency, better temperature management, and increasing responsiveness to consumer complaints to strengthen consumer loyalty.
Kontribusi KSOP Kelas III Talang Duku Dalam Mendukung Efisiensi Operasional Transportasi Laut Nasional Sipahutar, Yohana Avdes Roito; Kwartama, Agung
Jurnal Cakrawala Bahari Vol. 8 No. 1 (2025): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v8i1.154

Abstract

This study aims to analyze the contribution of the Class III Talang Duku Port Authority (KSOP) in supporting the operational efficiency of national maritime transportation. As an important hub in the distribution of strategic commodities in Jambi Province, Talang Duku Port faces challengin terms of infrastructure limitations, river channel sedimentation, and suboptimal inter-agency coordination. The research method used was qualitative through interviews, field observations, and literature studies. The results of the study show that KSOP plays a significant role in four main aspects, namely: Licensing and ship administration services through the digitization of Inaportnet, which speeds up bureaucratic processes and increases transparency; mooring arrangements and smooth ship traffic, which reduce waiting times and increase turn-around time; effective sailing safety supervision and technical inspections, which prevent incidents and increase operational safety; and collaboration with stakeholders through cross-sector coordination that facilitates the distribution of goods. In general, the contribution of KSOP Talang Duku has been proven to help reduce logistics costs, accelerate distribution flows, and strengthen the competitiveness of river ports. However, the sustainability of KSOP's effectiveness is highly dependent on improvements in infrastructure, the quality of human resources, and cross-sector integration in the national logistics system.
The Impact of Technology Acceptance Factors on Employee Performance: The Mediating Role of Customer Satisfaction in Maritime Traffic and Transportation Agung Kwartama; Heri Susanto
International Journal of Economics and Management Research Vol. 3 No. 3 (2024): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i3.542

Abstract

The digital transformation of public services necessitates the adoption of technology that is not only functional but also aligned with user expectations and operational goals. In this context, this study investigates the influence of perceived usefulness (PU) and perceived ease of use (PEOU) of the Marine Traffic and Transportation Management Information System (SIMLALA) on employee performance at the Directorate of Marine Traffic and Transportation, with customer satisfaction serving as a mediating variable. As digital platforms become integral to public service delivery, understanding the user-centric aspects of system implementation is crucial. Adopting a quantitative research approach, data were collected through structured questionnaires distributed to 152 system users affiliated with marine transportation companies across Indonesia. The analytical method employed was Structural Equation Modeling with Partial Least Squares (SEM-PLS), enabling the examination of complex relationships between constructs. The results indicate that both PU and PEOU significantly and positively affect customer satisfaction. Furthermore, customer satisfaction is shown to have a substantial positive impact on employee performance. PU and PEOU also directly influence employee performance, indicating that the effectiveness and usability of SIMLALA contribute not only to external user satisfaction but also to internal organizational efficiency. Importantly, customer satisfaction acts as a strong mediating variable, bridging the effects of PU and PEOU on performance outcomes. This implies that improving the user experience through functional, intuitive systems can enhance service quality and employee productivity. The study contributes to the growing body of literature on technology acceptance and public sector digitalization, particularly in maritime transportation. It also provides practical recommendations for policymakers and system developers to prioritize usability and customer experience in designing and implementing digital public services, thereby ensuring both user satisfaction and enhanced institutional performance.
Co-Authors Abbas, Rianat Adek Adek Adek Ahmad, Syaiful Ahmed, Abdal Akhmad Sopani Alexandros Siringo Ringo April Gunawan Malau April Gunawan Malau April Gunawan Malau Ariska, Riris As’ad, Abdul Rasyid Ayuni , Novianty Elizabeth Bambang Kurniadi, Bambang Baruno Winahyu Aji Cari Arianto Desiana Endah Pramesti Didik Indriawan Didik Indriawan Eka Wahyu, Krisma HERI SUSANTO Ika Yuliasari Indah, Meuthia Indriawan, Didik Juanda Juanda Kakisina, Girnisia Lie Adek Lie Adek Ndori, Akhmad Orgunsanya, Victoria Abosede Paiman Paiman Paiman Paiman Paiman Pramesti, Desiana Endah Rizky Reynaldi Roma Dormawaty S Siswanto samiyono Samiyono Samiyono Samiyono, Samiyono Sipahutar, Yohana Avdes Roito Sopani, Akhmad Sumali, Bambang Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih, Sumiyatiningsih Syahdan Tanjung Titis Ari Bowo Wibowo, Titis Ari Wiliantara, Made