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Akademi Maritim Nasional Jakarta Raya
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Improving Teaching Quality through Industry Experience and Communication in Maritime Vocational Education Kwartama, Agung
Journal for Teaching and Education for Scholars Vol 2 No 1 (2025): JOTES: May
Publisher : Yayasan Cendekiawan Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59065/jotes.v2i1.193

Abstract

This study aims to examine the influence of industry experience and communication on enhancing teaching quality in maritime vocational education at the National Maritime Academy in Jakarta Raya. In today’s increasingly competitive global landscape, the quality of vocational education is critical—particularly in the maritime sector, which demands both hands-on practical skills and comprehensive theoretical knowledge. Employing a quantitative research design, data were collected through questionnaires administered to lecturers and students at the academy. The data were analyzed using descriptive and inferential statistical methods to explore the relationship between industry experience, effective communication, and teaching quality. The findings indicate a significant positive correlation between lecturers’ industry experience and teaching effectiveness. Additionally, effective communication was found to foster improved lecturer–student interaction, contributing to a more conducive and engaging learning environment. The study concludes that incorporating industry experience into academic practice and enhancing communication skills are strategic steps to improve the quality of maritime vocational education.
The Effect of Agency Service Quality and Business Innovation on Agency Productivity and its Implications on Customer Loyalty in PT. Pertamina Port and Logistics in Sei Pakning, Riau Siswanto, Siswanto; Sumali, Bambang; Kwartama, Agung; Malau, April Gunawan
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5499

Abstract

This study aims to analyze the impact of agency service quality and business innovation on agency productivity and its implications for customer loyalty at PT. Pertamina Port and Logistics (PPL) in Sei Pakning, Riau. The main issue addressed in this study is how service quality and business innovation can enhance agency productivity and how they influence customer loyalty. The population of the study consists of all customers of PT. PPL, with a sample of 109 respondents selected using purposive sampling with the Slovin formula. The research method used was quantitative with a cross-sectional design, and data collection was carried out through Likert scale questionnaires, which were then analyzed using SmartPLS 4 for validity, reliability tests, and path analysis based on Structural Equation Modeling (SEM). The analysis results show that agency service quality and business innovation have a positive and significant impact on agency productivity. Additionally, agency productivity is proven to mediate the relationship between agency service quality, business innovation, and customer loyalty. These findings suggest that improving service quality and implementing business innovations can strengthen customer loyalty through increased agency productivity. Therefore, it is recommended that PT. Pertamina Port and Logistics continues to enhance its service quality and implement business innovations that improve operational efficiency and customer experience, thus maintaining long-term customer loyalty
The Influence of Service and Relationship Quality to Satisfaction Consumer Reefer Container Meat in PT Company Indogal Trading Agung Kwartama; Rizky Reynaldi
Proceeding of the International Conference on Management, Entrepreneurship, and Business Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Management, Entrepreneursh
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/icmeb.v1i1.92

Abstract

The purpose of this study is to examine the effect of service quality and relationship quality on consumer satisfaction that has an impact on consumers with their loyalty, especially in the distribution of meat reefer containers by PT Indogal Trading. The main problems identified are low loyalty and consumer satisfaction, on service issues such as late delivery, temperature fluctuations, and less than optimal complaint management. The study population consisted of 105 consumers of PT Indogal Trading in 2023 representing 50 companies, with a sample of 83 respondents using the simple random sampling method. Data collection by analyzing and collecting questionnaires with SMART PLS. The results of the study stated that service quality and relationship quality have a significant influence on consumer satisfaction and loyalty. In addition, consumer mediation of their satisfaction is specifically the influence of service quality and relationship quality on consumer loyalty. In conclusion, increasing service quality and relationships can significantly increase consumer satisfaction and loyalty. Managerial suggestions provided include increasing service consistency, better temperature management, and increasing responsiveness to consumer complaints to strengthen consumer loyalty.
Kontribusi KSOP Kelas III Talang Duku Dalam Mendukung Efisiensi Operasional Transportasi Laut Nasional Sipahutar, Yohana Avdes Roito; Kwartama, Agung
Jurnal Cakrawala Bahari Vol. 8 No. 1 (2025): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v8i1.154

Abstract

This study aims to analyze the contribution of the Class III Talang Duku Port Authority (KSOP) in supporting the operational efficiency of national maritime transportation. As an important hub in the distribution of strategic commodities in Jambi Province, Talang Duku Port faces challengin terms of infrastructure limitations, river channel sedimentation, and suboptimal inter-agency coordination. The research method used was qualitative through interviews, field observations, and literature studies. The results of the study show that KSOP plays a significant role in four main aspects, namely: Licensing and ship administration services through the digitization of Inaportnet, which speeds up bureaucratic processes and increases transparency; mooring arrangements and smooth ship traffic, which reduce waiting times and increase turn-around time; effective sailing safety supervision and technical inspections, which prevent incidents and increase operational safety; and collaboration with stakeholders through cross-sector coordination that facilitates the distribution of goods. In general, the contribution of KSOP Talang Duku has been proven to help reduce logistics costs, accelerate distribution flows, and strengthen the competitiveness of river ports. However, the sustainability of KSOP's effectiveness is highly dependent on improvements in infrastructure, the quality of human resources, and cross-sector integration in the national logistics system.
The Impact of Technology Acceptance Factors on Employee Performance: The Mediating Role of Customer Satisfaction in Maritime Traffic and Transportation Agung Kwartama; Heri Susanto
International Journal of Economics and Management Research Vol. 3 No. 3 (2024): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i3.542

Abstract

The digital transformation of public services necessitates the adoption of technology that is not only functional but also aligned with user expectations and operational goals. In this context, this study investigates the influence of perceived usefulness (PU) and perceived ease of use (PEOU) of the Marine Traffic and Transportation Management Information System (SIMLALA) on employee performance at the Directorate of Marine Traffic and Transportation, with customer satisfaction serving as a mediating variable. As digital platforms become integral to public service delivery, understanding the user-centric aspects of system implementation is crucial. Adopting a quantitative research approach, data were collected through structured questionnaires distributed to 152 system users affiliated with marine transportation companies across Indonesia. The analytical method employed was Structural Equation Modeling with Partial Least Squares (SEM-PLS), enabling the examination of complex relationships between constructs. The results indicate that both PU and PEOU significantly and positively affect customer satisfaction. Furthermore, customer satisfaction is shown to have a substantial positive impact on employee performance. PU and PEOU also directly influence employee performance, indicating that the effectiveness and usability of SIMLALA contribute not only to external user satisfaction but also to internal organizational efficiency. Importantly, customer satisfaction acts as a strong mediating variable, bridging the effects of PU and PEOU on performance outcomes. This implies that improving the user experience through functional, intuitive systems can enhance service quality and employee productivity. The study contributes to the growing body of literature on technology acceptance and public sector digitalization, particularly in maritime transportation. It also provides practical recommendations for policymakers and system developers to prioritize usability and customer experience in designing and implementing digital public services, thereby ensuring both user satisfaction and enhanced institutional performance.
WORKSHOP IMPLEMENTASI PENDIDIKAN KARAKTER BERBASIS CINTA DAMAI SOSIAL RELIGIUS UNTUK MENGHINDARI BULLYING PADA SMK PUTRA PERTIWI KOTA TANGERANG SELATAN, BANTEN Yuliasari, Ika; Ayuni , Novianty Elizabeth; Wiliantara, Made; Indah, Meuthia; Kwartama, Agung
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2024): Volume 5 No. 3 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i3.28285

Abstract

Berangkat dari Programme for International Students Assessment (PISA) di tahun 2018, Indonesia berada di urutan kelima tertinggi dari 78 negara sebagai negara yang paling banyak murid mengalami perundungan (bullying). Sebesar 41,1% murid mengaku pernah mengalami perundungan (bullying). Tujuan kegiatan PKM ini Workshop Implementasi Pendidikan Karakter Berbasis Cinta Damai Sosial Religius Pada SMK Putra Pertiwi, Tangerang Selatan, Banten, melalui layanan belajar dan media sosial tiktok dan youtube/instagram. Metode kegatan PKM dilaksanakan secara luring melaui layanan mengajar dan daring melalui video tiktok. Tahapan kegiatan PKM: 1) Persiapan melakukan eksplorasi nilai cinta damai sosial religius, mengembangkan design dan konsep media tiktok, mengembangkan form refleksi dan evaluasi kegiatan, mengembangkan model layanan mengajar interaktif; 2) Pelaksanaan dilaksanakan secara langsung tatap muka di SMK Kota Tangerang Selatan, Banten. Sosialisasi dan edukasi nilai cinta damai sosial religiusl melalui media sosial tiktok dan youtube; Evaluasi dan refleksi yaitu evaluasi ketercapaian luaran dan target kegiatan kegiatan melalui survey terkait implementasi Pendidikan karakter cinta damai sosial relegius pada era digital dalam mencegah perilaku bullying pada SMK Putra Pertiwi. Hasil Kegiatan PKM: 1) Persiapan, 2) Pelaksanaan layanan mengajar dan evaluasi mendapat respon yang sangat baik dari siswa yang pernah menjadi pelaku dan korban bullying. Hasil evaluasi yaitu peserta lebih memahami meyakini bahwa tindakan bullying tidak baik, menyakiti korban, tidak disukai Tuhan Yang Maha Esa, Tuhan akan memberikan sanksi kepada orang yang melakukan bullying, Tuhan akan memaafkan orang yang melakukan bullying dengan taubat, dan berjanji tidak akan melakukan pengulangan lagi.
PENGARUH OPTIMALISASI PADA KESIAPAN PELAYANAN JASA PENUNDAAN DI PT JASA ARMADA INDONESIA TBK TERHADAP KELANCARAN OPERASIONAL PELAYANAN PENUNDAAN DI AREA I PELABUHAN TANJUNG PRIOK Roma dormawaty; Titis Ari bowo; Agung Kwartama
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 1 No. 5 (2024): OKTOBER-NOVEMBER 2024
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pelabuhan merupakan area yang meliputi daratan dan perairan dengan batasan tertentu, yang berfungsi sebagai lokasi untuk kegiatan pemerintahan dan ekonomi. Fungsinya meliputi tempat kapal bersandar, berlabuh, serta aktivitas naik turun penumpang dan bongkar muat barang. Selain itu, pelabuhan dilengkapi dengan fasilitas keselamatan pelayaran dan kegiatan penunjang lainnya, serta berperan sebagai pusat perpindahan intra dan antar moda transportasi. Penelitian ini membahas perjanjian antara PT. Jasa Armada Indonesia Tbk dan PT. Pelabuhan Indonesia Regional II (Persero) yang tertuang dalam pasal 10, yang mengatur hak dan kewajiban kedua pihak. Fokus studi ini adalah untuk mengevaluasi bagaimana perjanjian tersebut berkontribusi terhadap kelancaran dan optimalisasi kegiatan pelayanan jasa penundaan. Dengan menganalisis ketentuan-ketentuan dalam perjanjian, penelitian ini bertujuan untuk memberikan pemahaman yang lebih baik tentang pentingnya aspek hukum dalam menjalankan kegiatan operasional di sektor pelabuhan. Hasil dari penelitian ini diharapkan dapat menjadi acuan bagi pihak-pihak terkait dalam mengelola hubungan kerjasama yang efektif dan efisien. Dari hasil penelitian yang telah dilakukan, setelah melalui tahapan pengumpulan data, pengolahan data, analisis data, dan pembahasan dapat dibuktikan bahwa variabel Optimalisasi pada Kesiapan Pelayanan Jasa Penundaan(X) mempunyai pengaruh terhadap Kelancaran Operasional pelayanan  penundaan di Area 1 Pelabuhan Tanjung Priok (Y).
ASPEK PENINGKATAN KINERJA DAN KUALITAS KERJA PADA KARYAWAN PERUSAHAAN JASA ANGKUTAN LAUT (Studi kasus PT. Yicheng Logistics- Jakarta) : Aspects Of Improving Performance And Work Quality For Employees Of Sea Transport Services Companies (Case study PT. Yicheng Logistics- Jakarta) Kwartama, Agung; Adek
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 1 No. 1 (2020): Matemar Juni 2020
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/rpn7ne19

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor kepuasan kerja yang terdiri dari Gaji, jaminan sosial, lingkungan kerja, hubungan kerja dan pengawasan baik secara parsial maupun simultan terhadap komitment karyawan PT. Yicheng Logistics – Indonesia. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah karyawan PT. Yicheng Logistics – Indonesia . Sampel penelitiannya adalah 67 responden dengan menggunakan teknik simple random sampling dan metode pengumpulan data menggunakan kuesioner. Untuk mengetahui seberapa besar pengaruh variable dependen terhadap variabel independen digunakan analisis regresi linear berganda. Hasil penelitian ini menunjukan Gaji (X1), Jaminan sosial (X2), Lingkungan Kerja (X3), Hubungan Kerja (X4) dan pengawasan (X5) secara simultan berpengaruh signifikan terhadap Kinerja karyawan (Y). Sedangkan secara parsial Gaji (X1), Tunjangan (X2) dan Lingkungan Kerja (X3) tidak terdapat berpengaruh signifikan terhadap kinerja karyawan (Y), kecuali Hubungan Kerja (X4) dan pengawasan (X5) berpengaruh signifikan terhadap kinerja karyawan (Y).
ASPEK DIGITALISASI DALAM PENINGKATAN MARKETING PADA PERUSAHAAN JASA ANGKUTAN LAUT (STUDI KASUS PT. YICHENG LOGISTICS- JAKARTA): Aspects Of Digitalization In Improving Marketing In Sea Transport Services Companies (Case Study Pt. Yicheng Logistics- Jakarta) Kwartama, Agung
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 1 No. 2 (2020): Matemar Desember 2020
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/n3zavd18

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor marketing yang terdiri dari keahlian teknologi, Service dan keamanan dalam pengiriman terhadap pengiriman barang PT. Yicheng Logistics – Indonesia. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah pelanggan PT. Yicheng Logistics – Indonesia . Sampel penelitiannya adalah 55 responden dengan menggunakan teknik simple random sampling dan metode pengumpulan data menggunakan kuesioner. Untuk mengetahui seberapa besar pengaruh variable dependen terhadap variabel independen digunakan analisis regresi linear berganda. Hasil penelitian ini menunjukan Kemudahan (X1), Konten (X2), Respon (X3), Keamanan (X4) dan Kepercayaan (X5) secara simultan berpengaruh signifikan terhadap Peningkatan penjualan jasa Angkutan Laut (Y) pada Perusahaan jasa angkutan laut.
Surveilans Dinamis Polutan Laut dan Upaya Pencegahan Penyakit Berbasis Lingkungan Melalui Pengabdian di Pulau Tidung Agung Kwartama; Samiyono; Anton Novianto; Paiman; Indah Sulita; Abdul Rasyid; Gatot Prasojo; Hidayat Kurahmadan; Nor Fauziah; Yanto Rusmanto; Bangun Husodo; Akhmad Sopani; Didik Indriawan; Sumiyatiningsih; Lie Adek; Desiana Endah Pramesti; Ramayanti; Syafril Zulmaidi; Dwi Wuryani; Deferiansyah; Abdul Aziz
Jurnal Pengabdian Ilmu Kesehatan Vol. 5 No. 2 (2025): Juli: Jurnal Pengabdian Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpikes.v5i2.5748

Abstract

Tidung Island, located in the Seribu Islands, faces serious challenges in maintaining environmental health due to increasing marine pollution. This pollution primarily originates from domestic waste, uncontrolled tourism activities, and the accumulation of hazardous pollutants such as heavy metals and microplastics. These conditions directly and indirectly increase the risk of environmentally-based health problems in coastal communities, such as skin diseases, respiratory disorders, and potential poisoning from exposure to hazardous chemicals. This situation is further exacerbated by the absence of an integrated and participatory environmental surveillance system, resulting in weak early detection of pollutant exposure and community response capabilities. This research was conducted using a descriptive qualitative approach through in-depth interviews, field observations, and documentation studies to obtain a comprehensive picture of the relationship between environmental pollution and public health. The research analysis utilized health ecology theory, which emphasizes the close relationship between physical environmental conditions, human behavior, and their impacts on community health. The results indicate that community involvement in environmental quality monitoring and health education is key to strengthening the community-based surveillance system. Thus, the community plays a role not only as a recipient of information but also as an active actor in maintaining environmental sustainability. This approach is expected to increase collective awareness and accelerate mitigation actions against health risks caused by pollution. The study's conclusions emphasize the importance of developing participatory surveillance systems that adapt to local contexts, particularly in island regions with limited infrastructure access. Further research recommends quantitative measurements of the biomedical impacts of pollutants, as well as the use of digital technology to develop more modern, efficient, and sustainable environmental monitoring systems.  
Co-Authors Abbas, Rianat Abdal Ahmed Abdal Ahmed Abdul Aziz Abdul Aziz Taufiqurochman Abdul Rasyid Adek Adek Adek Agung Kwartama, Agung Kwartama Ahmad, Syaiful Ahmed, Abdal Akhmad Ndori Akhmad Sopani Alexandros Siringo Ringo Anton Novianto April Gunawan Malau April Gunawan Malau Ariska, Riris As’ad, Abdul Rasyid Ayuni , Novianty Elizabeth Bambang Kurniadi Bambang Kurniadi, Bambang Bangun Husodo Cari Arianto Deferiansyah Desiana Endah Pramesti Didik Indriawan Didik Indriawan Dorcas Folasade Oyebode Dwi Wuryani Eka Wahyu, Krisma Gatot Prasojo Girnisia Kakisina HERI SUSANTO Hidayat Kurahmadan Ika Yuliasari Indah Sulita Indah, Meuthia Indriawan, Didik Juanda Juanda Kakisina, Girnisia Lie Adek Lie Adek Lie Adek Nor Fauziah Nur Jalilah Orgunsanya, Victoria Abosede Paiman Paiman Paiman Paiman Paiman Paiman Pramesti, Desiana Endah Rakesh Paul Ramayanti Riris Ariska Rizky Reynaldi Roma Dormawaty S Siswanto safriana safriana Samiyono samiyono Samiyono Samiyono Samiyono Simanjuntak, M. Marihot Sipahutar, Yohana Avdes Roito Sopani, Akhmad Sri Langgeng Ratnasari Sumali, Bambang Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih, Sumiyatiningsih Syaiful Ahmad Titis Ari Bowo Wibowo, Titis Ari Wiliantara, Made Yanto Rusmanto Zulmaidi, Syafril