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ASPEK PENINGKATAN KINERJA DAN KUALITAS KERJA PADA KARYAWAN PERUSAHAAN JASA ANGKUTAN LAUT (Studi kasus PT. Yicheng Logistics- Jakarta) : Aspects Of Improving Performance And Work Quality For Employees Of Sea Transport Services Companies (Case study PT. Yicheng Logistics- Jakarta) Kwartama, Agung; Adek
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 1 No. 1 (2020): Matemar Juni 2020
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/rpn7ne19

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor kepuasan kerja yang terdiri dari Gaji, jaminan sosial, lingkungan kerja, hubungan kerja dan pengawasan baik secara parsial maupun simultan terhadap komitment karyawan PT. Yicheng Logistics – Indonesia. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah karyawan PT. Yicheng Logistics – Indonesia . Sampel penelitiannya adalah 67 responden dengan menggunakan teknik simple random sampling dan metode pengumpulan data menggunakan kuesioner. Untuk mengetahui seberapa besar pengaruh variable dependen terhadap variabel independen digunakan analisis regresi linear berganda. Hasil penelitian ini menunjukan Gaji (X1), Jaminan sosial (X2), Lingkungan Kerja (X3), Hubungan Kerja (X4) dan pengawasan (X5) secara simultan berpengaruh signifikan terhadap Kinerja karyawan (Y). Sedangkan secara parsial Gaji (X1), Tunjangan (X2) dan Lingkungan Kerja (X3) tidak terdapat berpengaruh signifikan terhadap kinerja karyawan (Y), kecuali Hubungan Kerja (X4) dan pengawasan (X5) berpengaruh signifikan terhadap kinerja karyawan (Y).
ASPEK DIGITALISASI DALAM PENINGKATAN MARKETING PADA PERUSAHAAN JASA ANGKUTAN LAUT (STUDI KASUS PT. YICHENG LOGISTICS- JAKARTA): Aspects Of Digitalization In Improving Marketing In Sea Transport Services Companies (Case Study Pt. Yicheng Logistics- Jakarta) Kwartama, Agung
Jurnal Matemar (Manajemen dan Teknologi Maritim) Vol. 1 No. 2 (2020): Matemar Desember 2020
Publisher : LPPM Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/n3zavd18

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor marketing yang terdiri dari keahlian teknologi, Service dan keamanan dalam pengiriman terhadap pengiriman barang PT. Yicheng Logistics – Indonesia. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah pelanggan PT. Yicheng Logistics – Indonesia . Sampel penelitiannya adalah 55 responden dengan menggunakan teknik simple random sampling dan metode pengumpulan data menggunakan kuesioner. Untuk mengetahui seberapa besar pengaruh variable dependen terhadap variabel independen digunakan analisis regresi linear berganda. Hasil penelitian ini menunjukan Kemudahan (X1), Konten (X2), Respon (X3), Keamanan (X4) dan Kepercayaan (X5) secara simultan berpengaruh signifikan terhadap Peningkatan penjualan jasa Angkutan Laut (Y) pada Perusahaan jasa angkutan laut.
Surveilans Dinamis Polutan Laut dan Upaya Pencegahan Penyakit Berbasis Lingkungan Melalui Pengabdian di Pulau Tidung Agung Kwartama; Samiyono; Anton Novianto; Paiman; Indah Sulita; Abdul Rasyid; Gatot Prasojo; Hidayat Kurahmadan; Nor Fauziah; Yanto Rusmanto; Bangun Husodo; Akhmad Sopani; Didik Indriawan; Sumiyatiningsih; Lie Adek; Desiana Endah Pramesti; Ramayanti; Syafril Zulmaidi; Dwi Wuryani; Deferiansyah; Abdul Aziz
Jurnal Pengabdian Ilmu Kesehatan Vol. 5 No. 2 (2025): Juli: Jurnal Pengabdian Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpikes.v5i2.5748

Abstract

Tidung Island, located in the Seribu Islands, faces serious challenges in maintaining environmental health due to increasing marine pollution. This pollution primarily originates from domestic waste, uncontrolled tourism activities, and the accumulation of hazardous pollutants such as heavy metals and microplastics. These conditions directly and indirectly increase the risk of environmentally-based health problems in coastal communities, such as skin diseases, respiratory disorders, and potential poisoning from exposure to hazardous chemicals. This situation is further exacerbated by the absence of an integrated and participatory environmental surveillance system, resulting in weak early detection of pollutant exposure and community response capabilities. This research was conducted using a descriptive qualitative approach through in-depth interviews, field observations, and documentation studies to obtain a comprehensive picture of the relationship between environmental pollution and public health. The research analysis utilized health ecology theory, which emphasizes the close relationship between physical environmental conditions, human behavior, and their impacts on community health. The results indicate that community involvement in environmental quality monitoring and health education is key to strengthening the community-based surveillance system. Thus, the community plays a role not only as a recipient of information but also as an active actor in maintaining environmental sustainability. This approach is expected to increase collective awareness and accelerate mitigation actions against health risks caused by pollution. The study's conclusions emphasize the importance of developing participatory surveillance systems that adapt to local contexts, particularly in island regions with limited infrastructure access. Further research recommends quantitative measurements of the biomedical impacts of pollutants, as well as the use of digital technology to develop more modern, efficient, and sustainable environmental monitoring systems.  
Analisis Kontribusi Pertumbuhan Armada terhadap Peningkatan Pendapatan PT XYZ Samudera Cabang Merak dengan Pendekatan SEM-PLS Agung Kwartama; Yanto Rusmanto
JURNAL TRANSMA Vol 2 No 1 (2026): Jurnal Transportasi dan Manajemen Maritim (TRANSMA)
Publisher : Politeknik bumi Akpelni

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6425/ckhz9389

Abstract

This study aims to quantitatively analyze the contribution of fleet growth to the revenue increase of PT XYZ Samudera Cabang Merak. Utilizing a descriptive and verificative approach, the research employs Structural Equation Modeling based on Partial Least Squares (SEM-PLS) to examine the causal relationships between independent and dependent variables. The study analyzes secondary time-series data sourced from the company's internal financial reports for the period 2019–2023. Comprehensive evaluations of the measurement model (Outer Model) and structural model (Inner Model) were conducted to ensure validity, reliability, and data robustness. The results indicate that the model possesses strong predictive power, with a coefficient of determination () of 0.717, meaning that 71.7% of the variation in company revenue can be explained by fleet growth and related operational factors. Hypothesis testing confirms that fleet growth has a positive and significant impact on revenue. These findings provide empirical evidence that fleet expansion strategies are effective determinants in maximizing the financial performance of shipping agency companies
Bridging the Gap: Enhancing Maritime Education for Shipping Management, Business, and Sustainability Kwartama, Agung
Meteor STIP Marunda Vol 17 No 2 (2024): December
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) STIP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36101/msm.v17i2.389

Abstract

This research explores the alignment of maritime education with the dynamic demands of the maritime industry, focusing on shipping management, maritime business, financial systems, and sustainability. Through qualitative analysis, the study examines the perspectives of maritime industry professionals, lecturers, and recent graduates to evaluate the effectiveness of current educational frameworks. The findings reveal significant gaps in areas such as maritime finance, strategic business management, and sustainability practices. While foundational skills in port operations and logistics are well-covered, there is a critical need for enhanced focus on financial literacy, business strategies, and green shipping initiatives. Additionally, the integration of industry expertise into curriculum design and real-world applications is limited. The research suggests that stronger collaboration between educational institutions and the maritime industry, along with a more interdisciplinary approach to maritime education, can better prepare students for the evolving challenges of the global maritime sector. This study calls for a transformative shift in maritime education to equip future professionals with the necessary skills for sustainable and financially sound maritime practices.
Enhancing Ship Route Planning Skills Through Integrated Weather-Routing Training for Nautical Cadets Kwartama, Agung
Meteor STIP Marunda Vol 18 No 2 (2025): December
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) STIP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36101/msm.v18i2.449

Abstract

This research develops an AIS-based probabilistic collision risk assessment model and evaluates its use as both an industry decision-support tool and an educational resource in maritime safety courses. Large-scale AIS data from a selected Traffic Separation Scheme (TSS) are processed to derive traffic density, encounter patterns, and near-miss events based on ship domain and relative motion criteria. A probabilistic framework combining encounter frequency and consequence severity is used to estimate collision risk levels across different route segments and times of day. These risk maps are then incorporated into classroom and simulator exercises in which cadets and port traffic controllers-in-training analyze high-risk zones, propose speed or routing adjustments, and evaluate the effect of different traffic management strategies. Learning outcomes are measured by pre- and post-tests on risk concepts, as well as qualitative assessment of students’ risk-based decision-making. Feedback from VTS operators, pilots, and safety managers supports the practical relevance of the model. The study shows how AIS-based risk analytics can simultaneously enhance operational safety planning and enrich maritime education by exposing learners to authentic, data-driven scenarios.
Pemanfaatan AI dan Hasil Analisis Swot untuk Perancangan Program Pengembangan Profesi Bagi Guru Vokasi di Akademi Maritim Nasional Jakarta Raya Kwartama, Agung; Rakesh Paul; Dorcas Folasade Oyebode; Abdal Ahmed
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 13 No 2: April 2026
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.132

Abstract

Pengembangan profesional guru maritim merupakan faktor kunci dalam meningkatkan kualitas pembelajaran serta menjaga keterkaitan yang erat antara pendidikan vokasi dan industri maritim yang terus mengalami perubahan. Namun demikian, program pengembangan profesional (professional development/PD) yang ada cenderung bersifat umum dan sering kali tidak relevan dengan kebutuhan pengembangan nyata para guru. Penelitian ini bertujuan untuk merancang program pengembangan profesional berbasis data bagi guru vokasi maritim dengan memanfaatkan kecerdasan buatan (Artificial Intelligence/AI) dan analisis SWOT. Penelitian ini menggunakan desain metode campuran berurutan eksplanatori (sequential explanatory mixed-methods), yang mengombinasikan data kuantitatif dan kualitatif. Data kuantitatif dikumpulkan melalui kuesioner yang diberikan kepada guru dan taruna, sedangkan data kualitatif diperoleh melalui wawancara semi-terstruktur dengan guru, manajemen institusi, serta perwakilan industri, yang dilengkapi dengan observasi pembelajaran di kelas. Validitas data dijamin melalui triangulasi sumber dan metode dengan cara memverifikasi temuan yang diperoleh dari kuesioner, wawancara, dan observasi. Data kuantitatif dianalisis menggunakan statistik deskriptif dan pemodelan provocado struktural, sementara data kualitatif dianalisis melalui analisis tematik yang didukung oleh pemanfaatan alat berbasis kecerdasan buatan, seperti analisis sentimen dan pengelompokan teks (text clustering). Hasil penelitian menunjukkan bahwa analisis SWOT efektif dalam mengidentifikasi dan menyaring aspek-aspek yang bernilai tambah (Strengths, Weaknesses, Opportunities, dan Threats) dalam konteks pengembangan profesional. Namun demikian, kecerdasan buatan memberikan kontribusi tambahan yang signifikan dalam hal pemeringkatan prioritas dan personalisasi kebutuhan pengembangan. Integrasi antara AI dan analisis SWOT menghasilkan rancangan program pengembangan profesional guru yang adaptif, berbasis bukti, fleksibel secara kelembagaan, selaras dengan kebutuhan industri, serta mampu mendukung keberlanjutan pemeliharaan kompetensi profesional guru vokasi maritim.   Abstract The maritime teachers' professional development is a key factor in enhancing the quality of instruction and maintaining a close connection between vocational education and an ever-changing maritime industry. But those PD programs are generic and often not at all related to teachers’ real areas for need of development. The Purpose of the Study This study designs a data-driven professional development program for maritime vocational teachers by leveraging AI and SWOT analysis. The study was a sequential explanatory mixed method research using both quantitative and qualitative data. This data was gathered using questionnaires administered to both the teachers and the cadets, while qualitative data was collected through semi-structured interviews with added with teachers, the institution management and industry representatives as well as in-classroom observations. Source and method triangulation were used to achieve data validity by verifying findings from questionnaires, interviews and observations. The quantitative data were analysed by means of descriptive statistics and structural modelling, while the qualitative data were interpreted through thematic analysis complemented with AI-based tools such as sentiment analysis and text clustering. The findings show that SWOT 's strength is to weed out the value adding (S, W, O and T) of the context but AC further supplements on prioritization and personalization of development need. AI and SWOT analysis have been integrated so that the result is an adaptable, evidence-based design for teacher professional development program which is institutionally flexible and industry-appropriate, as well as being able to sustain maintenance of maritime VET teachers’ professional competencies.
Pengaruh perang dagang global pada jaringan transportasi laut dan logistik dalam perdagangan internasional Agung Kwartama; Akhmad Ndori
Journal Marine Inside Vol. 7 No. 1 (2025)
Publisher : Politeknik Pelayaran Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62391/ejmi.v7i1.114

Abstract

Konflik perdagangan global, khususnya antara Amerika Serikat dan Tiongkok, telah menyebabkan perubahan signifikan dalam dinamika perdagangan internasional dan memberikan dampak langsung terhadap sistem transportasi laut dan logistik global. Sejak tahun 2018, penerapan tarif dan kebijakan proteksionis oleh kedua negara telah memicu perubahan pola perdagangan, menciptakan ketidakpastian pasar, serta mendorong relokasi aktivitas produksi ke negara-negara alternatif seperti Vietnam dan India. Transportasi laut—yang mengangkut sekitar 80% dari total volume perdagangan dunia—menghadapi tantangan besar berupa perubahan rute pelayaran, fluktuasi volume pengiriman, serta peningkatan biaya logistik. Beberapa pelabuhan utama di Tiongkok mencatat penurunan aktivitas bongkar muat, sementara pelabuhan di Asia Tenggara dan kawasan lainnya mengalami lonjakan trafik sebagai dampak dari perubahan alur distribusi global. Ketidakpastian dalam rantai pasok juga menuntut perusahaan logistik untuk meningkatkan fleksibilitas dan ketahanan operasional. Di sisi lain, perubahan rute pelayaran secara tidak langsung berkontribusi terhadap peningkatan emisi karbon, sehingga menimbulkan tantangan baru dalam konteks keberlanjutan lingkungan. Studi-studi terkini yang dimuat dalam jurnal seperti Maritime Policy & Management serta Transportation Research Part E menunjukkan berbagai strategi adaptif yang diterapkan oleh pelabuhan dan perusahaan pelayaran dalam merespons kondisi ini. Analisis ini menegaskan pentingnya perumusan kebijakan global yang terkoordinasi untuk memitigasi dampak negatif terhadap transportasi laut serta mendukung keberlanjutan jangka panjang industri maritim di tengah dinamika geopolitik yang terus berkembang.   The global trade conflict, particularly between the United States and China, has significantly altered the dynamics of international commerce and has had a direct impact on maritime transportation and global logistics systems. Since 2018, the imposition of tariffs and protectionist policies by both countries has triggered shifts in trade patterns, created market uncertainty, and driven the relocation of production activities to alternative countries such as Vietnam and India. Maritime transport—which handles approximately 80% of global trade volume—faces major challenges, including changes in shipping routes, fluctuations in cargo volume, and rising logistics costs. Several major ports in China have reported declines in cargo handling activity, while ports in Southeast Asia and other regions have experienced increased traffic due to the reconfiguration of global supply chains. Supply chain uncertainty has also required logistics companies to enhance their operational flexibility and resilience. Furthermore, rerouting of vessels has indirectly contributed to an increase in carbon emissions, posing new environmental sustainability challenges. Recent studies published in journals such as Maritime Policy & Management and Transportation Research Part E highlight various adaptive strategies adopted by ports and shipping companies in response to these conditions. This analysis underscores the importance of coordinated global policy responses to mitigate the negative impacts on maritime transportation and to support the long-term sustainability of the maritime industry amid ongoing geopolitical shifts.
Peran perlindungan hukum merek dalam pembentukan brand image dan trust pelanggan untuk mendukung ekspansi jasa transportasi laut Akhmad Ndori; Agung Kwartama
Journal Marine Inside Vol. 7 No. 2 (2025)
Publisher : Politeknik Pelayaran Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62391/ejmi.v7i2.115

Abstract

Penelitian ini bertujuan untuk menganalisis peran perlindungan hukum merek dalam pembentukan brand image  dan trust pelanggan sebagai faktor pendukung ekspansi jasa transportasi laut pada PT Yicheng Logistik Transportasi Jakarta. Persaingan yang semakin ketat di industri transportasi laut menuntut perusahaan tidak hanya meningkatkan kualitas layanan, tetapi juga memastikan adanya perlindungan hukum terhadap merek guna menjaga reputasi dan kepercayaan pelanggan. Penelitian ini menggunakan pendekatan metode campuran (mixed methods), dengan pengumpulan data kuantitatif melalui penyebaran kuesioner kepada pelanggan serta data kualitatif melalui wawancara mendalam dengan manajemen perusahaan dan pihak terkait. Data kuantitatif dianalisis menggunakan teknik statistik deskriptif dan inferensial, sedangkan data kualitatif dianalisis melalui pendekatan tematik. Hasil penelitian menunjukkan bahwa perlindungan hukum merek yang konsisten dan efektif berperan signifikan dalam memperkuat brand image  dan meningkatkan trust pelanggan, yang selanjutnya berkontribusi positif terhadap strategi ekspansi jasa transportasi laut perusahaan. Penelitian ini menegaskan bahwa integrasi antara aspek hukum dan strategi pemasaran merupakan elemen kunci dalam meningkatkan daya saing dan keberlanjutan usaha di sektor transportasi laut. This study aims to analyze the role of trademark legal protection in shaping brand image  and customer trust as supporting factors for the expansion of maritime transportation services at PT Yicheng Logistik Transportasi Jakarta. Increasing competition in the maritime transportation industry requires companies not only to enhance service quality but also to ensure adequate legal protection of trademarks in order to safeguard reputation and customer trust. This research adopts a mixed-methods approach, combining quantitative data collected through customer questionnaires and qualitative data obtained from in-depth interviews with company management and relevant stakeholders. Quantitative data were analyzed using descriptive and inferential statistical techniques, while qualitative data were examined through thematic analysis. The findings indicate that effective and consistent trademark legal protection plays a significant role in strengthening brand image  and enhancing customer trust, which in turn positively supports the company’s maritime service expansion strategy. This study highlights that the integration of legal protection and marketing strategies is essential for improving competitiveness and achieving sustainable growth in the maritime transportation sector.
A Aliansi Strategis dan Transformasi Digital terhadap Kepuasan Pelanggan Industri Logistik Maritim Agung Kwartama; Akhmad Ndori
Journal Marine Inside Vol 8 No 1 (2026)
Publisher : Politeknik Pelayaran Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62391/ejmi.v8i1.222

Abstract

Industri jasa angkutan laut menghadapi tekanan besar akibat disrupsi teknologi dan persaingan global yang menuntut layanan logistik yang cepat, transparan, dan andal. Penelitian ini bertujuan untuk mengevaluasi pengaruh transformasi digital, kualitas layanan, strategi harga, aliansi strategis, efektivitas CRM, visibilitas kargo real-time, layanan nilai tambah, dan kepercayaan merek terhadap kinerja penjualan perusahaan. Selain itu, kajian ini juga menganalisis secara mendalam peran kepuasan dan retensi pelanggan sebagai variabel mediasi. Penelitian ini menerapkan pendekatan kuantitatif melalui metode Structural Equation Modeling–Partial Least Squares (SEM-PLS) yang dikombinasikan dengan Necessary Condition Analysis (NCA). Sampel penelitian terdiri dari para manajer operasional dan pengambil keputusan strategis pada perusahaan jasa angkutan laut di Indonesia yang telah mengimplementasikan sistem digital dalam aktivitas operasionalnya. Temuan penelitian mengonfirmasi bahwa kapabilitas digital dan strategi layanan memiliki pengaruh yang signifikan terhadap peningkatan kepuasan serta retensi pelanggan, yang pada akhirnya mendongkrak kinerja penjualan secara kuat. Analisis interaksi juga membuktikan bahwa kepuasan pelanggan secara signifikan memperkuat dampak positif dari sistem real-time terhadap pertumbuhan penjualan. Di samping itu, tingginya tingkat retensi pelanggan terbukti mampu mengoptimalkan peran kepercayaan merek (brand trust) terhadap efektivitas penjualan. Peningkatan kinerja penjualan di sektor logistik maritim tidak semata-mata bergantung pada pemutakhiran infrastruktur operasional dan digital. Keunggulan kompetitif dan performa bisnis yang berkelanjutan hanya dapat dicapai melalui kemampuan adaptif perusahaan dalam mengelola kepuasan dan mempertahankan loyalitas pelanggan jangka panjang.   The maritime transportation service industry faces immense pressure from technological disruption and global competition, demanding faster, highly transparent, and reliable logistics services. This study aims to evaluate the impact of digital transformation, service quality, pricing strategy, strategic alliances, CRM effectiveness, real-time cargo visibility, value-added services, and brand trust on corporate sales performance. Furthermore, it extensively examines the mediating roles of customer satisfaction and customer retention. A quantitative approach was employed, utilizing Structural Equation Modeling–Partial Least Squares (SEM-PLS) coupled with Necessary Condition Analysis (NCA). The research sample comprised operational managers and strategic decision-makers from Indonesian maritime transportation companies that have integrated digital systems into their operations. The findings confirm that digital capabilities and service strategies significantly enhance both customer satisfaction and retention, which subsequently drive strong sales performance. Interaction analysis further demonstrates that customer satisfaction robustly amplifies the positive impact of real-time systems on sales growth. Similarly, high customer retention rates optimally reinforce the influence of brand trust on overall sales effectiveness. Improving sales performance in the maritime logistics sector depends on more than just upgrading operational and digital infrastructures. Sustainable business performance and competitive advantage are fundamentally achieved through a company's adaptive capability to foster satisfaction and maintain long-term customer loyalty.