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The Influence of Islamic Service Quality in Increasing Customer Loyalty (Case Study at Mandiri Utama Finance Jember) Nafaqoh, Eno Barokatul; Nursyamsiyah, Siti; Bashori, Dhofir Catur
Wealth: Journal of Islamic Banking and Finance Vol. 4 No. 2 (2025): Wealth: Journal of Islamic Banking and Finance
Publisher : Faculty of Islamic Economics and Business, UIN Prof. K. H. Saifuddin Zuhri Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24090/wealth.v4i2.14099

Abstract

Competition in the business world is getting tighter. This competition requires business actors to be able to maximize company performance in order to compete in the market. PT Mandiri Utama Finance (MUF) is a subsidiary of PT Bank Mandiri (Persero) Tbk which is engaged in the vehicle financing sector to serve the needs of the people in Indonesia. This study aims to determine how the influence of Islamic service quality on increasing customer loyalty at PT Mandiri Utama Finance Jember Branch, this study focuses on increasing customer loyalty at Mandiri Utama Finance Jember, This type of research uses a quantitative method with a sample of 110 respondents and uses a sampling technique with Purposive sampling technique, using a data collection technique in the form of a questionnaire to respondents. The data analysis technique for this study uses instrument testing, classical assumptions and multiple linear regression, hypothesis testing and coefficient of determination R2 The results of the study show that Islamic service quality has a positive and significant effect on customer loyalty at PT Mandiri Utama Finance Jember. The contribution of the influence of Islamic service quality on customer loyalty reaches 96%, while the remaining 4% is influenced by other variables not observed in this study. Thus, the implementation of services based on Islamic values can significantly increase customer loyalty
Implementasi Nilai-Nilai Pendidikan Agama Islam dalam Kegiatan Ekstrakurikuler Hadrah di SMP Muhammadiyah 7 Wuluhan Hikmah, Faiqotul; Nursyamsiyah, Siti; Putra, Dhian Wahana
MUNAQASYAH : Jurnal Ilmu Pendidikan dan Pembelajaran Vol 7 No 2 (2025): MUNAQOSYAH: NOVEMBER
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) STIB Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58472/munaqosyah.v7i2.206

Abstract

Islamic Religious Education is an education that aims to building the personality of students with Islamic Values, such as faith, Aqidah, and good morals. Hadrah instructors have an important role to educate, guide and provide examples to students to implement these Islamic values in everyday life. The research method used by the researcher is a qualitative approach, data obtained by the researcher through observation, in-depth interviews and document analysis. The result of the study indicate that the role of hadrah instructors at SMP Muhammadiyah 7 Wuluhan is very important in the formation of religious character of students. Hadrah instructors convey the values of Islamic Religious Education to students in an interesting and creative way, and provide exemplary examples through hadrah poetry. Guidance and motivation from hadrah instructors provide enthusiasm for students to develop their creativity, so that they can channel their interest and talents well. However, environmental factors from both the family and social environment also influence the success of this process, synergy between education at school, family support, and the social environment is needed to achieve optimal desired results in the formation of religious character of students.
Transformational School Leadership and the Making of a Professional Educator Ecosystem in Islamic Secondary Education Nursyamsiyah, Siti; Saipul Wakit; Ahmad Halid; Bahar Agus Setiawan; Sofyan Rofi
eL-HIKMAH: Jurnal Kajian dan Penelitian Pendidikan Islam Vol. 19 No. 1 (2025): June
Publisher : UIN Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/elhikmah.v19i1.13319

Abstract

Abstrak: Pendidikan merupakan pilar utama dalam membentuk generasi bangsa yang cerdas dan berakhlak mulia. Dalam konteks tersebut, kepemimpinan kepala sekolah memiliki peran strategis dalam menciptakan ekosistem pendidik yang profesional, khususnya di SMA Muhammadiyah 3 Jember. Penelitian ini bertujuan untuk mengkaji bagaimana kepemimpinan transformasional kepala sekolah, yang diwujudkan melalui fungsi manajerial, supervisi akademik, dan pembinaan profesional, berkontribusi terhadap pengembangan kompetensi guru secara berkelanjutan. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa kepala sekolah yang visioner, komunikatif, dan konsisten dalam mengimplementasikan program peningkatan kompetensi guru mampu membangun budaya belajar yang kolaboratif, reflektif, dan berorientasi mutu. Dukungan kepala sekolah terhadap pengembangan profesional berkelanjutan—melalui pelatihan, komunitas belajar, dan evaluasi berkala—terbukti efektif dalam meningkatkan kualitas pengajaran. Dengan demikian, kepemimpinan transformasional kepala sekolah berperan sebagai katalisator utama dalam pembentukan ekosistem pendidik yang profesional di lembaga pendidikan Islam tingkat menengah. Kata kunci: Kepemimpinan transformasional, kepala sekolah, ekosistem pendidik, profesionalisme guru, pendidikan Islam Abstract: Education serves as a fundamental pillar in shaping a generation that is intellectually capable and morally grounded. Within this context, the leadership of school principals plays a strategic role in cultivating a professional educator ecosystem, particularly in Islamic secondary education settings such as SMA Muhammadiyah 3 Jember. This study examines how transformational school leadership—manifested through managerial functions, academic supervision, and professional development initiatives—contributes to the continuous growth of teachers’ competencies. Employing a descriptive qualitative approach, data were collected through in-depth interviews, observations, and document analysis. The findings reveal that a visionary, communicative, and consistent principal, who effectively implements teacher development programmes, is able to foster a collaborative, reflective, and quality-oriented learning culture. Furthermore, the principal’s support for continuous professional development—through training, learning communities, and periodic evaluations—has proven effective in enhancing teaching quality. In conclusion, transformational school leadership functions as a key catalyst in shaping a professional educator ecosystem within Islamic secondary education institutions.  
Instilling Islamic Religious Education Values by Implementing an Honesty Canteen for Students at Darunnajah Middle School Nursyamsiyah, Siti; Huda, Hairul; Halid, Ahmad; Ramlan, Siti Rosilawati
Darul Ilmi: Jurnal Ilmu Kependidikan dan Keislaman Vol 13, No 2 (2025)
Publisher : UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/di.v13i2.15887

Abstract

at the Madrasah Tsanawiyah Darunnajah Jember school, an honesty canteen was formed to instill the value of Islamic religious education, namely the value of honesty. Honesty canteen is a program held in schools based on a form of concern for students so that they become a generation of the nation who are knowledgeable and have morals, namely by selling goods needed by students in the form of school equipment such as notebooks, pencils, pens, rulers, food, drinks, and others. This research uses a qualitative approach, data collection is carried out through interviews, observation, and documentation. Based on the research results, the honesty canteen is conceptualized and managed carefully, the payment system is carried out by the buyer himself, namely by putting money into the box provided without being supervised by the canteen guard. So this honesty canteen really relies purely on the honesty of each student. This honesty canteen has many positive impacts that can be accepted and instilled in each individual student, namely being able to train the level of honesty possessed by each student, training students' discipline and responsibility, and being able to instill an anti-corruption spirit in students.
STRATEGI KEBERHASILAN PERUBAHAN KURIKULUM PONDOK PESANTREN MU’ADALAH BAITUL ARQOM BALUNG JEMBER Nursyamsiyah, Siti; Huda, Hairul
An-Nadzir : Jurnal Manajemen Pendidikan Islam Vol. 1 No. 01 (2023): Mei
Publisher : MPI STAI Sangatta Kutai Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55799/annadzir.v1i01.229

Abstract

The curriculum is the foundation for measuring the success of learning. The process of changing the curriculum follows the development of the times and the needs of society. Leaders as leading sectors as determinants of curriculum change and are supported by educators and education staff. This study uses a qualitative approach and a type of field research. Data was obtained through observation, interviews, and documentation. The data analysis technique uses triangulation. The results showed that there were four successful strategies for changing the Baitul Arqom Islamic boarding school curriculum, namely: 1) preparing effective leadership to encourage change; 2) creating a curriculum capable of changing high priorities; 3) planning resources for effective curriculum changes; and 4) ensure all students participate.