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All Journal El Dinar Al-Hayat: Journal of Islamic Education Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Matematika UNAND LAN TABUR: Jurnal Ekonomi Syari’ah Infotek : Jurnal Informatika dan Teknologi Tsaqafatuna: Jurnal Ilmu Pendidikan Islam Al-tsaman : Jurnal Ekonomi dan Keuangan Islam IJECS: Indonesian Journal of Empowerment and Community Services Wahana Dedikasi : Jurnal PkM Ilmu Kependidikan Jurnal Pengabdian Kepada Masyarakat Patikala Mabahits Menara Pengabdian Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Management and Administration Provision Journal of Artificial Intelligence and Digital Business Jurnal Multidisiplin West Science Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service Jurnal Paramaedutama Al-Balad : Jurnal Hukum Tata Negara dan Politik Islam Science, Technology, and Communication Journal Proceeding of International Conference on Humanity Education and Society As-sunniyyah PANDALUNGAN : Jurnal Pengabdian kepada Masyarakat Jurnal Dinamika Manajemen LAN TABUR: JURNAL EKONOMI SYARIAH
Hamdi, Muhammad
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Journal : Journal of Management and Administration Provision

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The Mediating Role of Supply Chain Capability in Customer Integration and Operational Performance: JEL Classification: M11, L25, L83, M31 Ulya, Abidatul; Hamdi, Muhammad; Sutanto, Aftoni; Amri, Zaki Amirul; Andriani, Dini; Fauzi, Muhammad Iqbal
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.881

Abstract

The purpose of this study was to examine the mediating role of supply chain capability in the micro-café industry in the Special Region of Yogyakarta on the influence of customer integration on operational performance. This study used a quantitative approach with a survey method, with 154 respondents who were both customers and employees of the café business. Data were collected using a structured questionnaire and analyzed using a causal relationship modeling approach based on latent variables to examine the long-term and short-term effects between variables. The results of this study indicate that customer integration influences operational performance. Furthermore, supply chain capability have been shown to have a positive impact on operational performance and serve as a mediator in the relationship between customer integration and operational performance. This indicates that collaboration and customer information exchange influence operational efficiency and accuracy. This study concludes that customer integration, supported by strong supply chain skills, has a positive impact on the operational performance of small and medium enterprises. This impact is reflected in the increased ability of business actors to efficiently manage the flow of goods, information, and resources, thereby optimally improving operational performance.
Co-Authors Abdul Aziz Abdullah, Hewa Yaseen Adi Putri, Silvia Adzkia, Legabina Aftoni Sutanto Ainiyah, Qurrotul ‘ Alridho Lubis, Muhammad Amri, Zaki Amirul Andriani, Dini Arianto, Yendra Arifandi, Moh Zainal Aulia, Usma Cahyono, Dimas Nur Dana Budiman Dasuki, Mohammad Des Welyyanti Dewi Kurnia DIAN LESTARI Diantoro, Femba Akris Dimas, Fatwa Erpidawati, Erpidawati Fachrudin, Kurniawan Ali Fadhlya Adri, Rantih Fadila, Nailatul Fadilla, Alya Syifa Fauzi, Muhammad Iqbal Febrianti, Ade Ferdiansyah, Supardi Fikri, Muhammad Ali Furoidah, Asni Geaparga, Genny Gunawan, Soleh H.S, Dovi Iwan Musthofa Habibillah, Dovi Iwan Musthofa Hamroni, Hamroni Harianto Harianto Hariyanti, Nunik Haryanti, Nunik Hendro Widodo Idarianty Ikawati, Retty Ikhlas Pratama Sandy Imam Bukhori Jamhari, Djauhar Jauharoh, Ummu Lum’atil Juandi Juandi Latifa Putri, Tasya Lisa, Tia Manganti, Endah Sari Mannan, Ahmad Mizan Rosyadi Abdul Jalil Masithoh, Fitria Nur Maulinda, Umi Meyzia, Bunga Mu'awanah, Mu'awanah Mu'awwanah, Uliyatul Mualifatun, Mualifatun Muhammad Ferdiansyah, Muhammad Muhammad Syarofi Muhammad Zulfikar Mursidah Mursidah, Mursidah musthofa H, Dovi iwan Mutiara Dewi, Mutiara Mu’awanah, Ulyatul Nafisah, Nani Naufalino, Muhammad Farel Nisa, Gina Sahadatun Nur Wahidah, N. Fitriyah Poppy Laksita Rini Rani Safitri Rasimin Refindra Wijaya, Tiara Rizqo, Imam Rohmah, Lailiyatur Rully Andi Yaksa Rusmini Rusmini Rusna, Medi saddad, Anwar Saktioto Saktioto Selviyani, Selviyani Setiana, Iffa Soni Redha, Pratiwi Sugitanata, Arif Susanti, Elsi Syaddad, Anwar Ulya, Abidatul Wijaksono, Indra Yupapin, Preecha