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Journal : Perkembangan Kajian Sosial

Evaluation of Services For Persons With Disabilities at The Office of Population and Civil Registry Services, Enrekang District Hairia; Sakawati, Herlina; Yamin, Muh. Nur
Perkembangan Kajian Sosial Vol. 1 No. 1 (2024): April 2024
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/p.v1i1.11

Abstract

Every public service provider is obliged to provide fair and equitable services to all levels of society without exception to people with disabilities. The Enrekang District Population and Civil Registry Service, South Sulawesi has implemented a strategy to improve services for people with disabilities by referring to regional regulations regarding the provision of services for people with disabilities. However, these efforts still do not provide excellent service as expected. Through this research, an evaluation analysis of the implementation of services for people with disabilities in Enrekang Regency, South Sulawesi was carried out to determine the causes of poor quality services for people with disabilities. This research uses a descriptive qualitative approach. Data collection was carried out by interviews and direct observation of the facilities and services available at the Enrekang Regency Population and Civil Registry Office, which were then analyzed using the technique introduced by (Miles et al., 2018), namely Interactive Model Analysis. The research results show that services for Persons with Disabilities at the Enrekang Regency Population and Civil Registry Office, South Sulawesi need to improve Effectiveness and Adequacy indicators. Lack of facilities, such as special toilets for people with disabilities, can hamper the service process. Apart from that, the absence of translators for the deaf makes it difficult for employees to communicate which can hamper the service process. Despite these shortcomings, in general, there have been efforts to improve accessibility for people with disabilities. Services to people with disabilities are carried out quickly and precisely, and employees are responsive in responding to the needs and complaints of people with disabilities.
Co-Authors A, Muhammad Rizal Adia Purna, Zarni Ahmad, Sulmiah Aina, Asri Nur Ainun, Nur Fitra Amalia, Andi Radia Nur Ameliani, Liska Anary, Sherina Anisa Fitri Aris Baharuddin Aslinda, Andi Azhari, Megawati Chairunnisa, Tarisca Amelia Erviana, Irna Fadilahaya, Andi Aqila Febrilia, Rafifah Fitri, Anisa Gani , Andika Wahyudi Guntur, Muhammmad Haedar Akib Hafish, Ahmad Hairia Hairia, Hairia Halim, Didin Hamid, Ardian Sukmawan Hamrah Hamrah Hanafi Gani, Imran Herling, Herling Hiyar, Annisa Nurul Hasanah Ismail Ismail Izzati Qur'aini, Dzul Jamaluddin Jamaluddin Johansyah, Oky Nur Pratiwi Kasih, Andi Selvi Ratih Madulu, Jeni Maya Kasmita Muhammad Fajrin, Muhammad Muhammad Guntur, Muhammad Mukhlis, Zulhimmah Muswar, Irza Fachrul Nandasari, Nandasari Nasrullah, Muh. Nikmawati, Andi Novayanti Sopia Rukmana Novayanti Sopia Rukmana, Novayanti Sopia Novita Sari Nur Yamin, Muhammad Nur, Andi Cudai Nurul Fitriana Nuryamin, Muh Paresa, Gabriella Pratiwi Johansyah, Oky Nur Pratiwi, Nur Azizah Putra, Alim Alisa Putri Z, Bintang Maharani Putri, Nur Qamaria Ramadhani, Delia Riski Amalia, Riski Risma Niswaty Ristiana, Evi Ritu, Susan Rivai, Andi Muh. Rivai, Andi Muhammad Rizal Rizal Sakti, Nur Karya Sari, Vita Siraj, Muhammad Luthfi Sirajuddin Saleh Solly Aryza Sopia Rukmana, Novayanti Suci Pratiwi Sulfira Sulfira, Sulfira Sulmiah Sulmiah, Sulmiah Syam, Febrianto Syarifuddin Syarifuddin To Tadampali, Andi Caezar Umar, Nur Fadhilah Wati, Nyai Kurnia Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Yamin, Muhammad Nur Zarni Adia Purna