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All Journal OCTOPUS : Jurnal Ilmu Perikanan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Community Development Journal: Jurnal Pengabdian Masyarakat Airman Journal of Economics and Business UBS Jurnal Manajemen dan Organisasi Review (MANOR) Action Research Literate (ARL) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Arus Jurnal Sosial dan Humaniora International Journal of Science and Society (IJSOC) Journal of Comprehensive Science International Journal of Tourism and Hospitality in Asia Pasific Return : Study of Management, Economic and Bussines Jurnal Indonesia Sosial Teknologi eProceedings of Engineering Journal of Social Science Lentera: Multidisciplinary Studies Mutiara: Multidiciplinary Scientifict Journal Socius: Social Sciences Research Journal POMA JURNAL Blantika : Multidisciplinary Journal Jurnal Global Ilmiah Advances In Social Humanities Research Jurnal Multidisiplin Indonesia Society Lentera: Multidisciplinary Studies
Nur, Muh.
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Journal : Jurnal Ilmiah Manajemen Kesatuan

 1 
The Role of Emotional Quotient in Enhancing Employee Performance and Organizational Success in the Service Industry Abbas, Bakhtiar; Bagea, Arfin; Budhihard, Andi M.; Nur, Muh.; Sutrino, Anas
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3173

Abstract

The service industry heavily relies on the quality of service provided by employees, with Emotional Quotient (EQ) playing a crucial role in enhancing individual performance and organizational effectiveness. While EI is widely recognized as a key factor in improving workplace interactions and customer satisfaction, many organizations still prioritize technical skills over emotional and interpersonal development. This study examines the role of EQ in the service industry, focusing on its impact on both individual and organizational performance. It explores EQ dimensions, challenges in its development, and strategies for enhancing human resource quality to foster a harmonious and productive work environment. A qualitative descriptive approach is employed, utilizing in-depth interviews with human resource managers, supervisors, customer service employees, academics, and industrial psychologists to analyze the relationship between EQ and employee performance. The findings reveal that EQ not only enhances employees' ability to manage stress and build interpersonal relationships but also plays a strategic role in improving leadership effectiveness and customer service quality. This study underscores the importance of integrating EQ into human resource management policies to cultivate a more adaptive, productive, and sustainable work environment in the service industry.
The Influence of Supportive Leadership on Teacher Performance Mediated by OCB and Moderated by Cultural Quotient Qadri, Muhammad Nuzul; Budihard, Andi M; Efendi, Haerul; Paluala, Kusman; Nur, Muh.
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 3 (2025): JIMKES Edisi Mei 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i3.3197

Abstract

This study aims to examine the impact of Supportive Leadership and Self-Awareness on Teacher Performance, with Organizational Citizenship Behavior (OCB) as a mediating factor. The main focus is to understand the contribution of leadership and self-awareness in improving teacher performance, as well as explore the role of Cultural Quotient as a moderation of supportive leadership towards organizational citizenship behavior and self-awareness of organizational citizenship behavior. This study uses the Partial Least Squares (PLS) method to analyze the relationship between Supportive Leadership, Self-Awareness, OCB, and Teacher Performance. Data was collected from 211 teachers through a structured questionnaire. PLS was selected to analyze complex relationships and assess the direct and indirect effects of these variables.  The results showed that Supportive Leadership and Self-Awareness had a positive influence on OCB, which in turn improved Teacher Performance. Although Supportive Leadership does not have a direct impact on Teacher Performance, its influence is seen through the increase in OCB. Self-awareness has a direct and indirect positive effect on teacher performance. Cultural Quotient strengthens the influence of Supportive Leadership on OCB. This study concludes that supportive leadership and increased self-awareness are important strategies to improve teacher performance.
Co-Authors A. Sabilalo, Mahmudin Abbas, Bakhtiar Abdul Hakim Abdul Kadir Abdul Razak Abdul, Muhammad Zul Ardiansyah adam, Pasrun Adnin, Chaeriah Adriawan Agussalim, Agussalim Amin, Fakhry Angi, Robby Daud Arifin Arifin Arsat, Arsat Asraf Asraf, Asraf Azis Muthalib, Abd. Bagea, Arfin Barqi, Sahbin Baso Silond ae, Andi Basru Wawo, Andi Budhihard, Andi M. Budihard, Andi M Budihard, Andi M. Dali, Nasrullah Efendi, Haerul Fauzih Fitriyani Fitriyani Hapsari, Mirza Hermiraj A.L, Muh. Hertasning, Hertasning Hiendrawati, Hiendrawati Indwiarti Irmawati Irmawati J, Jusriadi Jemadi, Jemadi Jemi Pabisangan Tahirs John Christianto Simon Kalsum, Ummy Kaswidah, Kaswidah Kusman Paluala Lisapaly, David C.E. Maryadi, Muhammad Aditya Mas'ud, Arifuddin Masitha, Zainab Maulid, Nur Mido, Muhammad Sardy Sujadi Muhaimin, La Ode Muhammad Rickhzal Putra, La Ode Muthalib, Abd. Azis Nasrul Nasrul Novegya Ratih Primandari, Novegya Ratih Nuralam Syamsuddin Nurdin Nurdin Nurhamzah Nurhilmah, Nurhilmah Prasetyo Arjuna, Bucek Jalu Putra, Muhammad Andri Purnama PUTRI WULANDARI Qadri, Muhammad Nuzul Rahmadini, Tasya Rahmah , Wahyuni Rahmah, Wahyuni Rahmatia Rahmatia, Rahmatia Razak, Abd Rusli, Alfa Sari Ode Sabilalo, Mahmuddin A. Sabilalo, Mahmudin A. Safrianto, Muhammad Salleh, Mad Ithnin bin Sambu, Abdul Haris Sarafudin, Sarafudin Supriaddin, Nofal Supriadin, Nofal Suryaningsih Suryaningsih Sutrino, Anas Suwandi, Selfa Syaban, Abdul Tambunan, Rince Wiyanto, Heri Yuana , Indira Yuana, Indira Zulkifli Zulkifli