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Brand Image and Service Quality in Tugboat Operations : A Case of TB Maiden Central Marihot Simanjuntak; Akhmad Gifari Multazam; A. Nurfajri Irwan; Fitri Mulyana; Aji Permana
Harmony Management: International Journal of Management Science and Business Vol. 2 No. 3 (2025): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v2i3.365

Abstract

This study investigates the relationship between brand image and service quality in maritime towage operations, using TB Maiden Central of PT. Multi Jaya Samudra as a case study. The research employs a descriptive quantitative approach supported by qualitative thematic analysis. Data were collected from 100 respondents through questionnaires and interviews with stakeholders including ship agents, pilots, and company personnel. Results show that brand image significantly influences service quality, with a positive impact reaching 79.8%. Key determinants include safety reputation, operational timeliness, professionalism, and environmental stewardship. The qualitative analysis highlights how visible safety practices and punctual operations reinforce brand credibility. Beyond statistical findings, the study reveals that trust and reliability play a central role in shaping customer perceptions, with stakeholders emphasizing the importance of transparent communication and consistent service delivery. Moreover, environmental responsibility, such as reducing emissions and complying with green port initiatives, strengthens the company’s image in the eyes of global partners. The integration of quantitative and qualitative insights provides a more holistic understanding of how operational performance directly influences market competitiveness through brand positioning. Findings contribute to maritime management scholarship by extending service quality frameworks into towage contexts, while also offering practical implications for enhancing competitiveness and sustainability. Overall, the study underscores the urgency of aligning brand image with operational excellence to meet rising global standards in maritime services and ensure long-term business growth.
Analisis Gaya Kepemimpinan di PT. Sari Incofood Corporation Simanjuntak, Marihot; Bahri, Syamsul
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 3 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v8i3.2024.1236-1242

Abstract

In this instance, researchers discovered that poor communication frequently happens between managers and staff. Leaders typically exhibit dominance, with little employee involvement, and make all decisions for the good of the organization. This style of leadership works better in newer firms where the hired staff members are experts in their disciplines and lack much experience performing their jobs. This study employs a qualitative methodology. Research on the circumstances of natural things is done using qualitative research, which is grounded on postpositivism. Use triangulation data collection methods, inductive or qualitative data analysis, and a focus on meaning rather than generalization. A qualitative approach is a kind of research wherein core and story analysis is conducted without the use of data, circumstances, descriptions, or in-depth interviews. The interview's findings indicate that employees' input is still not included when making decisions, which reduces their sense of independence. The capacity for motivation is excellent since it provides rewards annually and supports staff members in the event of difficulties. Direct communication skills are also excellent, although they are frequently misinterpreted when conveyed through the media. At PT Sari Incofood Corporation, a blended leadership style is adopted to raise staff performance. Performance metrics demonstrate how an autocratic leadership style can enhance worker performance, and decision-making that puts the leader's preferences ahead of those of the workforce is indicative of this type of leadership.Kata kunci:  Kepemimpinan, Komunikasi, Kinerja Karyawan
The Effect of The Implementation of International Maritime Law and The Quality of Ship Crew on The Prevention of Coastal Environmental Pollution with Ship Safety as a Mediation in The Bintan Island Area Andriyan Hendry Ole; Akbar Alim; Bambang Sumali; Marihot Simanjuntak; April Gunawan Malau
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 1 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i1.3110

Abstract

: This study aims to investigate the effect of the implementation of international maritime law and the quality of ship crews on the prevention of coastal environmental pollution with ship safety as a mediating variable in the Bintan Island area. With a focus on the issues of the implementation of maritime regulations that are not yet optimal and the variability of the quality of ship crews, this study uses a quantitative descriptive method approach with a sample of 160 ship crews in Bintan Island. The standard theory in takingThe samples used in this study were obtained using the Nonprobability Sampling technique with Saturated Sampling. Data were collected through a questionnaire that measured the variables of the application of international maritime law, the quality of the ship's crew, ship safety, and prevention of coastal environmental pollution. Data analysis was carried out using Structural Equation Modeling Partial Least Squares (SEM-PLS) to evaluate the relationship between variables. The results of the study indicate that the application of international maritime law has a significant effect on ship safety and prevention of coastal environmental pollution. In addition, the quality of the ship's crew also affects ship safety and pollution prevention efforts. Ship safety has been shown to play a significant role as a mediator in the relationship between the application of international maritime law andquality of ship crews with prevention of coastal environmental pollution. The discussion of these findings indicates that increasing the implementation of international maritime law and improving the quality of ship crews can improve ship safety and reduce environmental pollution. Ship safety plays a crucial role in mediating this relationship. This study concludes that stricter policies and effective training for ship crews will contribute to the protection of the coastal environment in Bintan Island. The implications of these results emphasize the importance of implementing better maritime policies and improving the competence of ship crews to achieve optimal results in preventing coastal environmental pollution.
Makna Simbol Bangunan Gereja Inkulturatif Pakpak terhadap Penghayatan Iman dalam Liturgi Simanjuntak, M. Marihot; Samosir, Yunita Vebry Yanti
Jurnal Ilmiah Religiosity Entity Humanity (JIREH) Vol 5 No 2 (2023): JIREH: Desember
Publisher : Sekolah Tinggi Teologi Injili dan Kejuruan (STTIK) Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37364/jireh.v5i2.155

Abstract

Humans always use symbols in carrying out their lives as a medium for communicating with the environment, both social and physical. Research on the meaning of the symbols of the Pakpak Inculturative Church Building on the Appreciation of Faith in the Liturgy at Stasi Blessed Dionysius Sumbul was carried out to explain the extent of the people's knowledge about the symbols in the inculturative building and how the inculturative building influences the appreciation of the faith in the liturgy of the people. The method used in this research is a qualitative method with three data collection techniques, namely observation, interviews and documentation. Symbols are interpreted as signs or symbols that contain meaning for understanding the context of beliefs and religions of traditional society. In this research, it was found that the symbols in the Pakpak inculturative church building encouraged the appreciation of the people's faith aesthetically, psychologically and religiously, where it was concluded that the people actually did not fully know the meaning of the symbols in the inculturative church building. However, behind this, people are still able to experience different experiences of faith when worshiping in churches with different models and nuances.
IMPACT OF APPLICATION OF SUPERVISORY PROCEDURES AND FUNCTIONS ON VESSEL SAFETY AT NUNUKAN PORT Rahman, Faisal; Gunawan, April; Simanjuntak, Marihot
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 1, No 1 (2023): First International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to investigate the impact of implementing procedures and monitoring functions on vessel safety at Nunukan Port. This study uses a quantitative approach using the smart partial least squares (PLS) method. This method analyzes quantitative data and models the relationships between the variables involved in the study. The study results were obtained by analysis using the Smart PLS method. First, there is a positive correlation between the implementation of effective management procedures at Port Nunukan and the level of vessel safety. This means that the better the control procedures are implemented, the higher the level of vessel safety that can be achieved. In addition, the study found that proper training of port personnel has a positive impact on vessel safety. A port officer with sufficient knowledge and skills to carry out their supervisory duties can significantly improve the safety level of vessels in Nunukan Port. Furthermore, the study shows that coordination among the various actors involved in maritime management, such as authorities, port officials and ship owners, also has a positive impact on vessel safety. Proper cooperation of all involved will increase the effectiveness of supervision and reduce the risk of accidents.
ANALISIS HUKUM KEKUATAN PEMBUKTIAN TINDAK PIDANA PENCABULAN TERHADAP ANAK DIBAWAH UMUR (STUDI PUTUSAN NOMOR:1040/PID.SUS/2021/PN LBP) Fareza, M. Raja; Sherhan; Simanjuntak, Marihot; Simanjuntak, Anderson
JURNAL MUTIARA HUKUM Vol. 6 No. 2 (2023): Jurnal Mutiara Hukum
Publisher : Hukum Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jmh.v6i2.5452

Abstract

Tujuan dari penelitian ini adalah untuk agar lebih memberikan kepastian hukum terhadap korban cabul yang mana korbannya adalah anak di bawah umur, yaitu untuk mengetahui dan menganalisis penerapan hukum pembuktian terhadap pelaku tindak pidana cabul terhadap anak dibawah umur metode yang digunakan dalam penelitian ini ialah analisis deskriptif kualitatif dimana penulis menganalisis, menggambarkan dan meringkas berbagai kondisi dari berbagai data berupa hasil wawancara atau pengamatan mengenai masalah yang terjadi dilapangan. Ada tidaknya kesalahan, terutama penting bagi penegak hukum untuk menentukan apakah seseorang yang melakukan tindak pidana dapat dipertanggungjawabkan dan karenanya patut dipidana. Hasil penelitian ini menunjukan bahwa jaksa penuntut umum lebih dominan menghadirkan bukti petunjuk dalam pembuktian. Bukti petunjuk tidak dapat dijadikan sebagai pedoman untuk dijadikan sebagai alat bukti, tetapi bukti petunjuk hanya dapat di jadikan sebagai pendukung terhadap alat bukti yang mengikutinya. hakim dalam hal ini lebih berpatokan kepada keterangan saksi korban yang mana saksi korban blm dapat dikategorikan kedalam cakap hukum. akan tetapi seharusnya hakim dalam menjarutuhkan hukuman kepada terdakwa selain melihat kepada alat bukti, hakim juga harus menggunakan hati nuraninya dalam menjatuhkan hukuman kepada terdakwa hal ini sesuai dengan diatur dalam Undang-undang Pokok Kekuasaan Kehakiman.
MASALAH YANG DIHADAPI JAKSA PENUNTUT UMUM DALAM PERKARA TINDAK PIDANA PENCURIAN DENGAN PEMBERATAN PASAL 363 AYAT (1) KE 4 DAN 5 KUHP “STUDIPUTUSAN NO. 1559/PID. B/2016/PN.MEDAN” Zagoto, Asas Rius; Siringoringo, Anderson; Sherhan; Simanjuntak, Marihot
JURNAL MUTIARA HUKUM Vol. 7 No. 1 (2024): Jurnal Mutiara Hukum
Publisher : Hukum Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jmh.v7i1.5475

Abstract

“Masalah Yang Dihadapi Jaksa Penuntut Umum (JPU) Dalam Perkara Tindak Pidana Pencurian Dengan Pemberatan Pasal 363 ayat (1) Ke 4 Dan 5 Putusan No.1559/Pid.B/2016/PN.Medan)”, Penulisan ini bertujuan untuk mengetahui Penerapan Hukum Pidana Materil Terhadap Tindak Pidana Pencurian Dengan Pemberatan Pasal 363 ayat (1) Ke 4 dan 5 KUHPidana pada Perkara Putusan No.1559/Pid.B/2016/PN. Medan serta untuk mengetahui masalah apa yang dihadapi Jaksa Penuntut Umum dalam perkara tindak pencurian dengan pemberatan ini. Penulisan ini dilakukan di Medan, Sumber data yang penulis gunakan adalah data primer yaitu data yang diperoleh langsung dari pihak pengadilan Negeri Medan dan sumber data sekunder yaitu data yang diperoleh dari sumber perpustakaan, dokumen serta literature dan sumber lain yang berkaitan dengan masalah yang diteliti. Metode pengumpulan data dalam penelitian ini, adalah Library Research, yaitu penelitian kepustakaan seperti melakukan inventarisasi terhadap peraturan perundang-undangan dan dokumen serta literatur yang berkaitan dengan persoalan yang dikaji. Temuan yang diperoleh dari penulisan ini antara lain pengambilan data secara langsung dari objek penelitian yaitu di Pengadilan Negeri Medan dalam penulisan yang dilakukan oleh penulis dapat diketahui bahwa penerapan hukum pidana terhadap tindak pidana pencurian dengan pemberatan pelaku dihukum sesuai dengan perbuatannya berdasarkan pasal 363 ayat (1) ke 4 dan 5 KUH Pidana
TINJAUAN YURIDIS TERHADAP TINDAK PIDANA KASUS PENGGELAPAN BARANG (STUDI KASUS PENGADILAN NEGERI MEDAN NOMOR PUTUSAN:1152/ Pid. B/ 2016/ PN-Mdn) Pasaribu, Abid Nego; Siringo-ringo, Anderson; Sherhan; Simanjuntak, Marihot
JURNAL MUTIARA HUKUM Vol. 7 No. 1 (2024): Jurnal Mutiara Hukum
Publisher : Hukum Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51544/jmh.v7i1.5477

Abstract

Sejalan dengan berkembangnya eraglobalisasi saat ini, sering terjadi tindak pidana di masyarakat. Kasus-kasus dalam penggelapan barang, khususnya kendaraan sepeda motor roda dua atau sepeda motor yang terjadi pada saat ini mengalami peningkatan baik dari kuantitasnya maupun kualitasnya juga hal ini di sebab kan oleh peningkatan kemajuan taraf hidup dan kemajuan ekonomi yang terjadi di masyarakat. Hal ini tentunya perlu mendapat perhatiaan dari semua pihak untuk mengetahui dan pencegahan motip-motip pelaku tersebut agar penerapan dan perlindungan hukum bagi pelaku dan korban sesuai dengan ketentuan hukum yang berlaku. Penelitian ini mempunyai tujuan yaitu untuk mengetahui bentuk dari tindak pidana penggelapan sebagaimana yang tertuang dalam isi putusan No.1152/Pid.B/2016/PN.Mdn, apakah sesuai dengan pasal 372 KUHP dan pasal 378 KUHP dan mengetahui pertimbangan hakim dalam menentukan sanksi hukum terhadap perbuatan yang dilakukan oleh terdakwa sebagaimana yang tertuang dalam isi putusan No.1152/Pid.B/2016/PN.Mdn. Berdasarkan penelitian ini, dapat disimpulkan bahwa kasus ini terdakwa telah didakwa oleh Jaksa Penuntut Umum dengan dakwaan yang disusun secara subsidairitas yaitu dakwaan primer melanggar Pasal 378 KUHPidana dan dakwaan subsidair melanggar Pasal 372 KUHPidana dan Jaksa Penuntut Umum lebih memilih menggunakan dakwaan yang disusun secara subsidairitas dibandingkan dengan dakwaan primair. Bahwa dalam terjadinya penggelapan terhadap pelaku di proses dengan adanya pertimbangan hakim dalam menentukan sanksi hukum terhadap perbuatan yang dilakukan oleh terdakwa sebagaimana yang tertuang dalam isi putusan No.1152/Pid.B/2016/PN.Mdn adalah sebagai berikut : Surat Dakwaan Jaksa Penuntut Umum, respon atau tanggapan dari terdakwa terhadap dakwaan Jaksa Penuntut Umum mengenai pokok perkara yang didakwakan, keterangan saksi-saksi di persidangan, barang bukti perkara yang dihadirkan dalam persidangan, kesinambungan, kesesuaian, dan hubungan antara fakta-fakta hukum yang terungkap di pengadilan, hal-hal yang meringankan dan hal-hal yang memberatkan terdakwa selama pemeriksaan tindak pidana penggelapan, keterangan dari terdakwa mengenai kebenaran tindak pidana penggelapan yang dilakukannya.
Peran Kepolisian Dalam Menangani Tindak Pidana Penegroyokan Oleh Geng Motor Di Kota Medan Sesuai Pasal 170 Ayat 1 Kitab Undang-Undang Hukum Pidana (Studi Kasus Polrestabes Medan) Pasaribu, Joe Fernando; Marihot Simanjuntak; Togar Sahat Manaek Sijabat; Micael Jeriko Damanik
JURNAL TEKNOLOGI KESEHATAN DAN ILMU SOSIAL (TEKESNOS) Vol. 6 No. 2 (2024): JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL (TEKESNOS)
Publisher : Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research discusses the role of the police in handling criminal acts of beatings by motorbike gangs in Medan City in accordance with Article 170 paragraph 1 of the Criminal Code. To achieve the research objectives, the author conducted interviews with the Medan Police. The research method used is empirical juridical research. The results of this research show that the factors causing the crime of beatings are family factors, age factors, education factors, and solidarity factors. The Medan Police have made efforts to deal with acts of beatings by motorbike gangs, namely anticipatory efforts, restraint efforts, and proactive efforts. However, there are obstacles in dealing with criminal acts of beatings by motorbike gangs, namely law enforcement that is not strict enough, inadequate infrastructure, the perpetrators are mostly still students, and lack of participation from the community.of quite diverse collections about various scientific fields.
Inculturation Theology: Interpreting Tortor Batak Toba as a Participation in the Liturgical Celebration in the Archdiocese of Medan Simanjuntak, Marihot
Journal of Asian Orientation in Theology Vol 7, No 2 (2025): Journal of Asian Orientation in Theology
Publisher : Universitas Sanata Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/jaot.v7i2.11397

Abstract

This study describes the inculturation theology about traditional dance of Batak Toba which is called tortor in Medan Archdiocese. This research uses a qualitative approach which finds out the meaning of tortor as a participation of lay people in the liturgical ceremony. Tortor is defined not only as a dance, but a medium to express appreciation, honor, and solidarity among Batak Toba people. It can be related to the liturgical ceremony. The meaning of each movements can be interpreted in the of cultural meanings. As a cultural celebration tortor must be understood as a way to express the identity and solidarity of the Batak Toba people. Every movement shows the relationship with God, human beings, and nature. Tortor expresses the adoration to Almighty, closeness to human beings and loving to nature