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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial The Indonesian Journal of Planning and Development JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Formosa Journal of Social Sciences (FJSS) Journal of Social Interactions and Humanities (JSIH) Journal of Public Representative and Society Provision Langgas: Jurnal Studi Pembangunan IIJSE OPINI: Journal of Communication and Social Science
Maksum Syahri Lubis
Universitas Medan Area
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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PUBLIC SERVICE PERFORMANCE IN THE SIBOLGA SAMBAS DISTRICT OF NORTH SUMATRA PROVINCE Ardhiansa Panggabean; Maksum Syahri Lubis; Beby Masitho Batubara
International Journal of Cultural and Social Science Vol. 7 No. 2 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i2.1359

Abstract

This study aims to analyze employee performance in public service delivery at the Sibolga Sambas Subdistrict Office, North Sumatra Province, and to identify the inhibiting factors affecting such performance. Public service performance is a key indicator in achieving good governance; therefore, employee performance plays a crucial role in determining the quality of services received by the community. This research employs a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving key informants, including the subdistrict secretary, staff members, and community members as service users. The analysis of public service performance refers to the service quality dimensions proposed by Parasuraman, Zeithaml, and Berry, namely tangibles, reliability, responsiveness, and assurance. The findings indicate that employee performance in public service delivery at the Sibolga Sambas Subdistrict Office is generally categorized as fairly good, particularly in terms of responsiveness and assurance. However, several obstacles remain in the aspects of reliability and tangibles, such as limited facilities and infrastructure, as well as suboptimal service systems. The inhibiting factors include limited operational budgets, uneven workload distribution, lack of capacity-building training, and an evaluation system that has not been fully optimized. Therefore, improvement efforts are required through enhancing employee competence, strengthening performance management, and providing adequate facilities and infrastructure to sustainably improve public service quality.
Implementation of the Culturally-Sensitive Independent Women's Class Program at the North Sumatra Provincial Agency for Women's Empowerment, Child Protection and Family Planning M. Sufrizal Amri Harahap; Syafruddin Ritonga; Maksum Syahri Lubis
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9578

Abstract

Gender equality is one of the main goals of the Sustainable Development Goals (SDGs) launched by the United Nations. Women's empowerment is an important element in achieving equitable, sustainable, and inclusive development. North Sumatra Province still faces challenges in achieving the Gender Development Index (GDI) and Gender Empowerment Measure (GEM), which indicate that the role and position of women in development is not yet optimal. In an effort to address these issues, the North Sumatra Provincial Government, through the Office of Women's Empowerment, Child Protection, and Family Planning (DP3AKB), initiated the Independent and Cultured Women's Class Program (KELAPA MUDA). This study aims to analyze the implementation of the Independent and Cultured Women's Class Program and identify the factors that support and hinder its implementation. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The results of the study show that the implementation of the program has been carried out in accordance with the policy objectives, but has not been optimal due to limited resources, suboptimal coordination between organizations, and the influence of socio-cultural conditions in each region.
QUALITY OF EMPLOYEE SERVICE IN ISSUING CERTIFICATES OF INCOME INCOMPETENCE (SKTM) IN CEMARA VILLAGE, LUBUK PAKAM DISTRICT Dami Amando Sihotang; Maksum Syahri Lubis; Warjio Warjio
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9579

Abstract

Public service is one of the main functions of the government in meeting the needs of the community. One form of administrative service provided by the sub-district government is the issuance of a Certificate of Poverty (SKTM). This study aims to determine the quality of employee service in the issuance of SKTM in Cemara Sub-district, Lubuk Pakam District. This study uses a qualitative descriptive approach with data collection techniques through interviews, observation, and documentation. The theory used in this study is Zeithaml's service quality theory, which includes five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The results of the study indicate that the quality of service in the issuance of SKTM in Cemara Village is not yet optimal. This can be seen from the limited service facilities, the need to improve employee capabilities, and the lack of service support facilities. Therefore, efforts to improve service quality are needed so that the community can obtain better and more satisfactory services.
The Role of the Regional Financial and Asset Agency in the Reconciliation of Central Tax Collection on Regional Expenditure Government of North Sumatra Province First Semester of Fiscal Year 2025 Febri Muliansyah; Syafruddin Ritonga; Maksum Syahri Lubis
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9633

Abstract

This study aims to analyze the role of the Regional Financial and Asset Agency (BKAD) of North Sumatra Province in the reconciliation of central tax collection on regional expenditure during the first semester of Fiscal Year 2025, as well as to identify the inhibiting factors in its implementation. The research employs a qualitative approach with a descriptive method. Data collection techniques include observation, in-depth interviews, and documentation involving informants from BKAD officials, central tax authorities, and regional financial management officers. Data analysis is conducted using the interactive model of Miles and Huberman. The results indicate that BKAD has carried out its role as a coordinator, facilitator, and controller in the implementation of central tax reconciliation on regional expenditure; however, the implementation has not yet been fully optimal. The main inhibiting factors include limited technical understanding of taxation among officials, delays in data submission, and the lack of integration between regional financial information systems and central tax systems. Therefore, strengthening human resource capacity, improving information systems, and enhancing inter-agency coordination are required to support the effectiveness of central tax reconciliation on regional expenditure.
EMPLOYEE PERFORMANCE ANALYSIS AT PT PLN (PERSERO) TRANSMISSION SERVICE AND SUBSTATION UNIT (ULTG) PADANG SIDEMPUAN Lisbeth Lasmaria Cristin Sitohang; Audia Junita; Maksum Syahri Lubis
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9881

Abstract

Employee performance plays a strategic role in supporting organizational operational success, particularly in the electricity sector, which requires reliability, accuracy, and continuity of service. The Transmission Service and Substation Unit (ULTG) Padang Sidempuan, as part of PT PLN (Persero), is responsible for managing transmission networks and operating substations to ensure the stability of electricity supply. This study aims to analyze employee performance and identify the factors that hinder employee performance at PT PLN (Persero) ULTG Padang Sidempuan. The research employed a descriptive qualitative approach, with data collected through in-depth interviews, observation, and documentation. The research informants consisted of the ULTG manager, team leaders, and technical operational employees. The results indicate that employee performance has generally been running fairly well; however, several constraints were identified, including suboptimal work motivation, inconsistent work discipline, and limited equity in training and competency development. This study concludes that improving employee performance requires management support through the fulfillment of work-related needs, strengthening of reward and supervision systems, and continuous competency development in order to enhance operational effectiveness and the quality of electricity services.
HUMAN RESOURCE MANAGEMENT IN IMPROVING QUALITY OF PUBLIC SERVICES IN SAMSAT KABANJAHE Mukhlis Syarif; Syafruddin Ritonga; Maksum Syahri Lubis
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7932

Abstract

This study aims to analyze the role of human resource management in improving the quality of One-Stop Integrated Services (PTSP) at UPT PEPENDA (SAMSAT) Kabanjahe. The approach used is qualitative descriptive with data collection techniques through in-depth interviews, observations, documentation, and data triangulation. The focus of the research is directed at the aspects of planning and sufficiency of human resources, recruitment, training and development, work motivation, performance evaluation, and their implications for the speed, accuracy, and responsiveness of public services. The results of the study show that the implementation of PTSP has provided easy access to services for the community, but its effectiveness is highly dependent on the quality and management of human resources. The limited number of employees in a certain period still affects the waiting time for services. Continuous training, work motivation, and performance evaluation play an important role in maintaining service quality. Cross-agency synergy, especially with the National Police of the Republic of Indonesia, also strengthens the accuracy and certainty of service. This research emphasizes that strengthening human resource management is the key to improving the quality of sustainable public services.
Co-Authors Achmad Fahry Siregar Adam Adam Adam Adam Adam Adam Agnes Angelia Agusti, Rahmadina Ahmad Taufiq Ahmad, Kirsa Aminuyati Amru Zuhri Harahap Ardhiansa Panggabean Audia Junita Aulia Dhuhri Badawi, Faisal Barus, Sedar Baskoro Ardi Wibowo Bawamenewi, Alfred Beby Masitho Batubara Budi Hartono budi hartono Budi Hartono Budi Hartono Cahaya Cahaya Chairul Fahmi Dami Amando Sihotang Dedy Irawadi Faisal Rahman, Faisal Farhan Abrar Febri Muliansyah Febrita Rahayu Fenny Clara Saskia Manalu Furqan Lutfi H. Riza Sirait Hendra Syahputra Hendrawan, Teuku Rully Heri Kusmanto, Heri Hotma Diana Siregar Humaizi, Humaizi Husnifal Husnifal Ilham Mirzaya Putra Irwan Rifai Isnaini Isnaini Isnaini Izusman, Izusman Lia Siska Endang Lisbeth Lasmaria Cristin Sitohang Lubis, Muhammad Ardiansyah Lubis, Muhammad Haekal M. Sufrizal Amri Harahap Manik, Abidah Marlon Sihombing Marlon Sihombing Masnur Lukito Muhammad Yusran Mukhlis Syarif Nasution, Ikhwan Nasution, Muhammad Taufik Nina Siti S. Siregar Nurmala Sari Harahap Oriza Sativa Pahmi, Ahyar Putri Marissa Putri Mustabsirah Rudi Salam Sinaga Rusaidi Rusaidi Samosir, Herrison Yehuda Santi, Ely Sari, Cici Indah Sinaga, Antonius Sirait, Alfrida Rosalina Sirait, Riza Siti Mardiana Siti Mardiana Syafruddin Ritonga Syafruddin Ritonga Walid Musthafa Sembiring Warjio Warjio Warjio Warjio Warjio Warjio Warjio, Warjio Wim Putra Tri Pratama S Wiradhana, Agung Yanhar Jamaluddin Zoraya Alfathin Rangkuti