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Journal : IIJSE

Job Satisfaction Mediates the Effect of Leadership and Workload on Employee Performance at PT. Bank Mandiri (Persero) Tbk. Denpasar Renon Branch Wahyuni, Ni Luh Tri Dyah; Heryanda, Komang Krisna; Telagawathi, Ni Luh Wayan Sayang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9819

Abstract

This research explores job satisfaction as an intervening variable in the relationship between leadership, workload, and employee performance at PT Bank Mandiri (Persero) Tbk, Denpasar Renon Branch. In the banking sector, employee performance plays a vital role, as service excellence, productivity, and the achievement of organizational targets largely depend on the effectiveness of human resources. The study employs a quantitative method with a causal research design. Data were gathered through structured questionnaires administered to 125 employees and analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS). The findings reveal that leadership exerts a positive and significant influence on employee performance, whereas workload has a significant negative impact. In addition, both leadership and workload significantly affect job satisfaction. Job satisfaction, in turn, shows a positive and significant effect on employee performance and fully mediates the influence of leadership and workload on performance. These results emphasize the importance of strong leadership and appropriate workload management in fostering job satisfaction, which ultimately enhances employee performance. This study contributes to the human resource management literature by reinforcing the mediating role of job satisfaction and provides practical insights for banking institutions in formulating leadership approaches and workload policies to improve employee performance.
Co-Authors A.A.N. Yudha Martin Mahardika Ahmad Nazarudin Ahmad Nazarudin, Ahmad Ahmad Samsul Rizal Alviomita Br Sinulingga Angelina, Yemima Siskia Ardika, Kadek Arisudana, Bagus Made Artika, Ni Putu Reni Artini, Ketut Ria Arya, Gede Reydi Wahyu Asriani, Ni Kadek Dwi Bariocha Benaya Brendana Putra Cahyadi, I Made Wira Cahyanti, Ni kadek Yunda Cholisa, Cica Nur Darmayasa , Dewa Gede Daru Asih Dewantari, Fiorentina Dewi, Kadek Iin Listyana Dewi, Ni Luh Putu Rika Zeiliya Elashinta, Elashinta Erawan, Ida Ayu Shanti Pinandita Fridayana Yudiaatmaja Gede Bayu Rahantha Gede Putu Agus Jana Susila Gede Redama Gede Reydi Wahyu Arya Gina Vellina Gunawan, Komang Adi Gusti Made Lasdwi Biarta Herlyana, Gebby Heryanda, Komang Krisna I Dewa Ayu Gede Diyah Saraswati I Dewa Putu Tri Arta Wasana I Gede Gunawan I Gusti Ayu Dewi Adnyani I Gusti Ketut Adi Winata I Kadek Rai Suwena I Ketut Budiasa I Made Bayu Wisnawa I Made Wardana I Made Wira Cahyadi I Nengah Suarmanayasa I Nyoman Dibia I Nyoman Krisna Putra I Nyoman Rasmen Adi I Putu Yuda Pranata Ida Ayu Komang Trisna Mega Putri Ida Ayu Laksmi Dewi Ida Bagus Koman Suarmaja Indayani, Kadek Juliana, I Gusti Ayu Ari Darma Arta juliana, Kadek Edi Kadek Devi Sukmayanti Kadek Edi juliana Kadek Iin Listyana Dewi kadek sada wirya Kadek Sukayana Karmayani, Ni Luh Putu Cintya Ketut Roby Krisnadana Komang Arta Subawa Komang Endrawan Sumadi Putra Komang Krisna Heryanda Krismawintari, N.P.D. Kusumawardani, Yulia Kusumayani, Putu Eka Lestari, Ni Putu Bella Widhi Listria Naomi, Luh Szizuka Luh Ade Pratiwi Luh Ditha Yadnya Prandini Made Anggi Raditya Satrya Made Arya Wibawa Made Hedy Wartana Made Putra Widyasana Made Sri Puspa Dewi Made Sri Rejeki Arthasari Made Suci Made Tiya Yogi Suari Megasari, Kadek Natalia Ni Kadek Dwi Asriani Ni Kadek Sinarwati Ni Kadek Swandayani Ni Luh Gede Antri Asih Ni Luh Putu Eka Pradnyawati Ni Made Amanda Dewantini Ni Made Ary Widiastini Ni Made Riska Meilan Sari Ni Made Srianggareni Ni Made Suci Ni Nyoman Kerti Yasa Ni Nyoman Murniasih Ni Nyoman Rusmiati Ni Nyoman Srutiningsih Ni Nyoman Yulianthini Ni Nyoman Yuni Kartika Sari Ni Putu Manik Nataliani Ni Putu Sintia Monika Nurlaiyla Rahmadhini Nurul Anisa Nyoman Dini Andiani Nyoman Teja Adiastra Oktapiani, Kadek Paramartha, I Nyoman Satya Pranata, I Putu Yuda Pratiwi, Luh Ade Prayoga, I Gede Wahyu Bawa Putri, Ida Ayu Komang Trisna Mega Putu Ari Astiti Putu Erni Rismayanti Putu Indah Rahmawati Putu Laksmita Dewi Rahmayanti Raditya Satrya, Made Anggi Rahmayanti, Putu Laksmita Dewi Raniari Utami, Ni Luh Kadek Rizal, Ahmad Samsul Rizqy Tsaniya Sagita, Koming Della Aprilia Tri Saisarani, Kadek Gita Puspita Sanjaya, Pattama Putta Laksmi Santosa, Dimas Fadhilah Aprilian Saraswati, I Dewa Ayu Gede Diyah Sari Dewi, I Gusti Ayu Jyothi Sari, Ni Made Riska Meilan Selviyanti, Dhea Serly Setini, Made Sinulingga, Alviomita Br Srianggareni, Ni Made Suari, Made Tiya Yogi Subawa, Komang Arta Trianasari Tunastini, Gusti Vica Utami, Ni Komang Yuni Cita Utarini, Ni Kadek Nora Wabang, Nafira Damaris Wahyuni, Ni Luh Tri Dyah Wensensius Ngampus Wibawa, Ida Bagus Gde Ari Pradnya Wibawa, Nyoman Darma Widana, I Gede Widiana, I Gede Alit wirya, kadek sada Yadnya Prandini, Luh Ditha Yanti, Ni Kadek Deni Karmini Yastiti, Ni Made Juni Yudanta, Ida Bagus Komang Darma