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SENTIMENT ANALYSIS OF CUSTOMER SATISFACTION IN GOJEK AND GRAB APPLICATION REVIEWS USING THE NAIVE BAYES ALGORITHM Ananda, Ridha Faiz; Syahri, Alfi; Hasan, Firman Noor
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 1 (2024): JUTIF Volume 5, Number 1, February 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.1.1680

Abstract

Online motorcycle taxis are a widely favored mode of public transportation in Indonesia. There are several companies providing online motorcycle taxi services in Indonesia, with Gojek and Grab dominating the market. In this rapidly digitizing era, social media has become a platform for Indonesian citizens to express their evaluations and opinions. One common platform used by users to express their evaluations is the Google Play Store, where users can provide ratings and opinions on the applications they use, including users of Gojek and Grab applications.This research aims to understand and analyze the sentiments of the public towards the two dominant giants in the online motorcycle taxi market in Indonesia based on review data from the Google Play Store using the Naive Bayes algorithm. The data used consists of user reviews from May 14, 2023, to July 26, 2023, totaling 300 data points for each application. This data will undergo pre-processing to remove irrelevant elements. The Naive Bayes algorithm is used to classify the existing sentiments into two classes: positive and negative.The results of this research conclude that Gojek users give positive reviews at 49% and negative reviews at 51%, which include praises for the drivers and services provided by the company, complaints about the heaviness of the application, and some disruptions in the Gopay payment method. Meanwhile, Grab users give positive reviews at 67% and negative reviews at 33%, which include customer satisfaction with attractive promos, complaints about the heaviness of the application after the latest update, and the high cost of Grabexpress and Grabfood services.
IMPLEMENTATION OF COMPENSATION FOR LOSS OF OFFICIAL VEHICLES IN ROKAN HILIR DISTRICT syahri, alfi; ardiansah, ardiansah; Kadaryanto, Bagio
EKSEKUSI Vol 6, No 1 (2024): Eksekusi : Journal Of Law
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/je.v6i1.27531

Abstract

Article 7 of Government Regulation Number 38 of 2016 concerning Procedures for Compensation Claims for State/Regional Losses Against Non-Treasurer Civil Servants or Other Officials, states that: "Based on the verification results report as intended in Article 5 paragraph (3), the State/Regional Loss Settlement Official must resolve State/Regional Losses by carrying out Compensation Claims." However, in the Rokan Hilir Regency government environment, the implementation is not yet underway because the demand for regional compensation for 4 non-Treasurer Civil Servants who lost two-wheeled official vehicles has not been implemented. The aim of this research is to analyze the implementation of compensation for loss of official vehicles in Rokan Hilir Regency, to analyze the obstacles and efforts. This type of research is sociological/empirical legal research. The results of the research show that the implementation of compensation for loss of official vehicles in Rokan Hilir Regency based on Government Regulation Number 38 of 2016 concerning Procedures for Claiming State/Regional Compensation Against Non-Treasurer Civil Servants or Other Officials has not been implemented in accordance with applicable legal provisions. This was proven by 4 non-treasurer civil servants who lost their two-wheeled official vehicles, causing regional financial losses, but their demands for regional compensation for losses have not yet been implemented.Keywords: Official Vehicles, Losses, Claims
The Effectiveness of Psychological Dhikr Therapy in Improving the Quality of Life of Cancer Patients Undergoing Chemotherapy Syahri, Alfi; Marlina, Siti; Rosaulina, Meta; Manik, Maria Hermita; Harigustian, Yayang; Pasambo, Yourisna; Putra, Komang Ardidhana Nugraha
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 12 No 2 (2024): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v12i2.2524

Abstract

Introduction: Cancer is a chronic disease with increasing prevalence globally, including in Indonesia, and has a significant impact on patients' quality of life. This impact includes not only physical, but also emotional and spiritual aspects, especially for patients undergoing chemotherapy, who often face physical side effects such as fatigue, pain, and psychological disorders such as anxiety and depression. Objective: This study aims to analyze the effectiveness of dhikr therapy in improving the quality of life of cancer patients during chemotherapy. Methods: The study used a quasi-experimental approach with a one-group pre-post test design. The sample consisted of 37 adult cancer patients undergoing chemotherapy at Sembiring General Hospital, selected by purposive sampling technique. Dhikr intervention was conducted for 4 weeks, with data collected using the WHOQOL-BREF questionnaire to measure quality of life, as well as dhikr activity logs. Data analysis used paired t-test to evaluate changes before and after the intervention. Results: This study showed a significant improvement in patients' quality of life after dhikr therapy. The mean change score reached -9.184 with a standard deviation of 4.373, and a p-value of 0.000 (p < 0.05), indicating that this difference was statistically significant. Conclusion: Dhikr therapy is effective in improving the quality of life of cancer patients, especially in the physical, emotional, and spiritual dimensions.