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ANALISIS PERSEPSI DAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN FARMASI DI RUMAH SAKIT PATUH KARYA Hendardi, Lalu Ofan; Sastrawan, Sastrawan; Karjono, Karjono
Jurnal Ilmiah Global Education Vol. 4 No. 4 (2023): JURNAL ILMIAH GLOBAL EDUCATION, Volume 4 Nomor 4, Desember 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v4i4.1374

Abstract

This study aims to determine the level of patient perception and level of patient satisfaction as well as the relationship between these two variables on the quality of pharmaceutical services at the Patuh Karya Regional General Hospital. The method used in this study is the design in this study is observational descriptive using quantitative data based on a cross sectional approach using the ServQual model with 5 (five) dimensions of service quality, namely: Tangible, Reliability, Responsiveness (Responsivness), Assurance (Assurance) and Empathy (Emphaty). The number of samples in this study were 56 people using the sampling technique, namely accidental sampling and the samples were selected according to the inclusion criteria. The instrument used in this study was a questionnaire that was compiled based on pharmaceutical service criteria. The data analysis used in this study was a univariate test and a bivariate test with the help of SPSS. The results showed that the patient's perception of the quality of pharmaceutical services obtained results that were sufficient with a level of satisfaction (30.4%) and good (69.6%). For patient satisfaction with the quality of pharmaceutical services, the results were quite satisfied (66.1%) and satisfied (33.9%). Based on the results of statistical tests with Bivariate analysis or chi square test where this is done to see the relationship or correlation between variables, the independent variable is the patient's perception of the quality of pharmaceutical services and the dependent variable is patient satisfaction with the quality of pharmaceutical services, where the research subjects are patients outpatient care due to the Asymptotic Significance (2-sided) or p-value of 0.00 which is less than the 0.05 significance level (0.01 ≤ 0.05) so that there is a significant relationship between patient perception and satisfaction with the quality of pharmaceutical services at the Regional General Hospital Patuh Karya.
ANALISIS TINGKAT PENGETAHUAN, SIKAP, MOTIVASI DAN KOMPLEKSITAS TUGAS DENGAN KEWASPADAAN STANDAR DI RUMAH SAKIT Hadi, Salman; Sastrawan, Sastrawan; Zuhro, Ramdhoni
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 5, No 4 (2021): JISIP (Jurnal Ilmu Sosial dan Pendidikan)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v5i4.2325

Abstract

Pencegahan dan pengendalian infeksi di fasilitas kesehatan merupakan salah satu upaya untuk mencegah dan meminimalkan terjadinya infeksi pada pasien, petugas kesehatan, pengunjung, dan masyarakat di sekitar fasilitas pelayanan kesehatan. Salah satu upaya pencegahan dan pengendalian infeksi adalah dengan menerapkan kewaspadaan standar di rumah sakit dan fasilitas pelayanan kesehatan lainnya untuk mencegah penularan silang agen infeksi dari pasien ke pasien lain, serta ke petugas rumah sakit. Penelitian ini menggunakan pendekatan cross sectional. Dilaksanakan pada bulan Juli 2018 di dr. RSUD R. Soedjono - Selong, Kabupaten Lombok Timur, NTB. Jumlah responden sebanyak 83 orang. Variabel terikatnya adalah tingkat kepatuhan penerapan kewaspadaan standar. Variabel bebas adalah pengetahuan, sikap, motivasi dan kompleksitas tugas. Pengolahan data dilakukan dengan uji statistik dengan : 5%. Uji korelasi menunjukkan Tidak ada hubungan antara Pengetahuan, Sikap, dan kompleksitas tugas dengan tingkat kepatuhan petugas kesehatan dalam penerapan kewaspadaan standar, dan ada hubungan antara motivasi dengan tingkat kepatuhan petugas kesehatan dalam penerapan kewaspadaan standar (p value : 0,021). Arah korelasi motivasi terhadap tingkat kepatuhan adalah negatif, hal ini menunjukkan bahwa motivasi yang tinggi tidak menunjukkan tingkat kepatuhan yang tinggi.
Analisis Implementasi Program Posyandu Keluarga di Lombok Timur Sumbarwati, Nazaliya; Sastrawan, Sastrawan; Sismulyanto, Sismulyanto
Journal of Health Science and Prevention Vol. 9 No. 1 (2025): JHSP Vol 9 No 1 – 2025
Publisher : State Islamic University of Sunan Ampel

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29080/jhsp.v9i1.1351

Abstract

The Family Posyandu (PosGa) is a family-based health service innovation aimed at improving community health care access and quality, but faced significant challenges in rural areas. This study analyzed PosGa implementation in the Kalijaga Health Center area, East Lombok Regency, using a qualitative descriptive approach. Data were collected through 17 in-depth interviews, direct observation, and documentation. Findings revealed key challenges, including inadequate human resources, limited infrastructure, insufficient cadre training, and inconsistent incentives. Low participation from adolescents and the elderly, along with weak cross-sector coordination, further hindered effectiveness. Enhancing infrastructure, cadre capacity, and coordination, with a focus on inclusivity for all age groups, could strengthen PosGa as a comprehensive community health service.
Analysis of Factors Influencing The Drop Out of Family Planning Acceptors Widyastuti, Yuni; Menap, Menap; Sastrawan, Sastrawan; Pratiwi, Intan Gumilang
Jurnal Kesehatan Prima Vol. 18 No. 2 (2024): AUGUST
Publisher : poltekkes kemenkes mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32807/jkp.v18i2.1706

Abstract

Population issues are still the main focus of both developed and developing countries including Indonesia. The government through the Population and Family Planning Sector continues to strive to reduce the Total fertility Rate by reducing the drop out rate of contraceptive use. Drop out is the non-participation of fertile age couples to become family planning acceptors. The purpose of this study was to determine the factors that influence the drop out of family planning acceptors in West Lombok Regency. Previous studies stated that the factors causing drop out were knowledge, attitudes and distance from health services. The difference between this study and previous researchers is the research method used, the location of the study and the time of the study, and to determine the most dominant factors causing drop out. The research design used Cross-Sectional, a population of 135,076 with a sample size of 100 fertility age couple obtained randomly using the proportional to size method, the research instrument used a questionnaire. Data analysis used the chi square test to determine the effect and the multivariate logistic regression test to see the most dominant effect. Results: Chi Square test of knowledge factor obtained p value 0.000 < from alpha (0.05), motivation factor obtained p value 0.0005 < from alpha (0.05), access factor obtained p value 0.961 > from alpha (0.05), insurance ownership obtained p value 0.001 < from alpha (0.05) and work obtained p value 0.000 < from alpha (0.05) Conclusion: there is an influence of knowledge, motivation, insurance ownership and respondent's work with the occurrence of drop out in family planning acceptors while respondent access has no influence on the occurrence of drop out in West Lombok Regency. While the most dominant factor is motivation with OR value 5.575, meaning KB acceptors who do not have strong motivation have a risk or tendency of 5 to 6 times dropping out as family planning acceptors.
Analysis of Factors Affecting Work Productivity of Implementing Nurses at Mataram University Hospital Hadiyan, Ezar; Sastrawan, Sastrawan; Sismulyanto, Sismulyanto; Saimi, Saimi; Sulaiman, Sulaiman; Khalik, Lalu Abdul; Wedayani, Anak Agung Ayu Niti
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.12591

Abstract

Nurses' work productivity plays a crucial role in determining the quality of healthcare services in hospitals. Various factors, including job satisfaction, rewards, competence, job stress, and work environment, are believed to influence nurse productivity. This study aims to identify the dominant factors influencing nurse productivity at Unram Hospital. The purpose of this study was to identify factors that influence nurses' work productivity at Unram Hospital and determine which factors most significantly affect their productivity. This research method used a quantitative approach with a cross-sectional design. Data analysis using descriptive statistical analysis was carried out using a frequency distribution table, while bivariate analysis was conducted using the chi-square test, with Fisher's Exact Test used as an alternative when necessary. Multivariate analysis was conducted using multiple linear regression to assess the influence of each factor on nurse work productivity. The results of the study showed a significant relationship between job satisfaction (p = 0.000), rewards (p = 0.004), and competence (p = 0.001) with work productivity. However, job stress (p = 0.448) and work environment (p = 0.193) did not show a significant relationship. Multivariate regression analysis showed that job satisfaction (β=140.491, p=0.001) was the dominant factor influencing nurses' work productivity, followed by rewards (β=10.084, p=0.076). Job satisfaction emerged as the dominant factor influencing nurses' work productivity at Unram Hospital. Therefore, hospitals should prioritize improving job satisfaction to improve the quality of healthcare services provided