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Satisfaction with health services received by patients in regional hospitals using SERVQUAL Aniharyati, Aniharyati; Haris, Abdul; Lalu, Sulaiman; Saimi, Saimi; Menap, Menap; Sastrawan, Sastrawan
International Journal of Public Health Science (IJPHS) Vol 14, No 3: September 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v14i3.25961

Abstract

The concept of patient satisfaction, which has historically been overlooked and undervalued, is gaining importance. We aimed to investigate patient satisfaction with health services at the hospital. This cross-sectional study was conducted between January and June 2024. The study was conducted at Bima City Regional Hospital, NTB, Indonesia. The sample obtained was 437. The level of satisfaction was measured using 19 questions. Chi-square test and logistic regression were used in this study. The highest opportunity for reliability and responsiveness was found in patients aged 20–29 with OR and CI values of 1.97 (1.65–2.98) and 1.76 (1.03–2.09), respectively. For the tangibles dimension, the highest opportunity was in the age of 40-49 with OR and CI values of 1.98 (2.03–4.37). The highest OR (CI) values for each employed status namely 0.96 (0.77–1.21), 0.89 (0.67–1.18), 0.76 (0.41–1.40), 0.79 (0.51–1.70), and 0.92 (0.72–1.23). Meanwhile, at the level of education, respondents with university education had the highest opportunity value in all dimensions, with OR and Ci values of 0.84 (0.58–1.34), 1.42 (0.78–2.51), 0.51 (0.19–1.56), 0.59 (0.22–1.67), 1.45 (0.82–2.87). In conclusion, patient satisfaction with health services was influenced by age, employment status, and provider friendliness.
Analisis Indeks Kepuasan Masyarakat Studi Kasus: Puskesmas Pananae Kota Bima Nurfaridah, Nurfaridah; Saimi, Saimi; Karjono, Karjono; Abdul Khalik, Lalu
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.3848

Abstract

This study aims to analyze the factors influencing the interest in injectable contraceptives in Bima City. The research used a quantitative analytic method with a cross-sectional approach. The sample consisted of 95 women of reproductive age who used injectable contraceptives. Data were analyzed using Chi-Square and logistic regression tests to determine the relationships and effects among variables. The results showed that knowledge, husband’s support, and the role of health workers had significant effects on the interest in injectable contraceptives. Meanwhile, attitude and media information showed no significant influence. The study concludes that interest in injectable contraceptives is strongly influenced by women's knowledge and husband’s support, and further supported by the active role of health workers. Increased education and communication by health personnel are needed to raise public awareness
Faktor Determinan yang berhubungan dengan Penanganan Program Tuberkulosis (TB) di Lombok Tengah Saimi, Saimi; Kosim, Nanang; Khalik, Lalu Abdul; Pratiwi, Dita Retno
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.49438

Abstract

Introduction: Tuberculosis (TB) is an infectious disease caused by Mycobacterium tuberculosis, mainly attacking the lungs, but can affect other organs. The disease remains a significant global and national health problem, including one of the world's top 10 causes of death and the deadliest infectious disease. TB cases in Central Lombok in 2022–2024 fluctuated, rising from 1,220 to 1,538 and then dropping to 1,467 cases. Pediatric TB increased significantly, the success of therapy increased, but the rate of dropouts, failed treatment was high, and mortality also increased. The main potential barriers include low knowledge, stigma, poor access to services, and limited facilities, these conditions underscore the urgency of research on national TB elimination strategies. Purpose: to analyze determinant factors related to the Handling of the Tuberculosis (TB) Program in Central Lombok. Result: It was found that patient knowledge, access to TB services, social stigma, and medication adherence had a significant effect on the success of TB treatment (p < 0.005). Patients with low knowledge were at risk of 3.97 times of barriers, of difficulty of access increased risk 7.23 times, of stigma 8.13 times, and of low adherence 4.54 times. These findings underscore the need for TB control strategies that prioritize patient education, improved access to services, reduced social stigma, and support for ongoing treatment adherence to improve the success of TB programs. Conclusion: This study shows that successful TB treatment is significantly influenced by patient knowledge, access to services, social stigma, and medication adherence. The risk of treatment barriers increased nearly four times in low-knowledge patients, more than seven times in difficult access, and eight times in high-stigma. Low drug adherence also has a significant impact. TB control strategies must prioritize education, increased access, stigma reduction, and patient compliance assistance on an ongoing basis.
Pengaruh Kepatuhan Diet, Tingkat Kecemasan Dan Pengetahuan Terhadap Kadar Gula Darah Sewaktu Pada Pasien Diabetes Melitus Tipe 2 Di Puskesmas Praya Fardiman, Bambang; Saimi, Saimi; Khalik, Lalu Abdul
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.11709

Abstract

Prevalensi Diabetes Melitus di Provinsi Nusa Tenggara Barat (NTB) berjumlah 63.488 pasien, kabupaten Lombok Tengah merupakan kabupaten dengan prevalensi Diabetes Melitus tertinggi dibandingkan 9 kabupaten lainnya yang ada di NTB dengan jumlah 16.195 pasien. Tujuan penelitian ini adalah untuk mengetahui pengaruh kepatuhan diet, tingkat kecemasan, dan pengetahuan terhadap kadar gula darah sewaktu pada pasien Diabetes Melitus tipe 2 di Puskesmas Praya. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan desain penelitian Cross-Sectional untuk mengetahui pengaruh antar variabel dan memungkinkan seluruh variabel diukur dan diamati dalam waktu bersamaan (one point in time). Analisis data menggunakan analisis bivariat dan multivariat untuk mengetahui pengaruh antar variabel dan pengaruh kepatuhan diet, tingkat kecemasan dan pengetahuan terhadap kadar gula darah secara bersamaan. Hasil dari penelitian ini adalah ketiga variabel yaitu kepatuhan diet, tingkat kecemasan dan pengetahuan sama - sama memiliki pengaruh terhadap kadar gula darah sewaktu pada pasien DM tipe 2 di Puskesmas Praya, hal ini dapat dilihat dari nilai p = 0,000 < 0,05. Ketiga variabel tersebut memiliki kontribusi terhadap kadar gula darah sewaktu sebesar 0,735 atau 73,5%, sedangkan 26,5% di pengaruhi oleh variabel lain diluar model. Kontribusi dari penelitian ini adalah memberikan masukan bagaimana mengontrol kadar gula darah sewaktu.
Enhancing patient safety outcomes through SBAR communication: A systematic review Kosim, Nanang; Saimi, Saimi
Malahayati International Journal of Nursing and Health Science Vol. 8 No. 7 (2025): Volume 8 Number 7
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v8i7.1046

Abstract

Background: SBAR (Situation, Background, Assessment, Recommendation) is a structured communication framework designed to facilitate the logical and efficient transfer of information among healthcare professionals. This method supports the identification, assessment, and management of patient risks. Ineffective communication is a leading contributor to patient safety incidents; therefore, implementing structured communication like SBAR is essential for enhancing the quality and safety of healthcare delivery. Purpose: To explore and analyze the impact of SBAR communication on improving the effectiveness of patient safety within healthcare settings. Method: A systematic review approach in accordance with the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines. A thorough search was conducted across multiple scholarly databases—Scopus, PubMed, ScienceDirect, and Google Scholar—using the keywords: "SBAR AND communication AND healthcare AND facilities." Results: The implementation of SBAR enhances healthcare workers’ communication competencies, fosters a safer and more reassuring environment for patients, and contributes positively to the overall quality of care. Conclusion: SBAR is a communication tool that promotes timely, accurate, complete, and clear information exchange, thereby supporting the effectiveness of patient safety practices in healthcare services.
The Analisis Ketidaklengkapan Dokumen Rekam Medis Pada Kasus Rawat Inap Di Rsud Patut Patuh Patju Gerung maliki, ahmad; Saimi, Saimi
Jurnal Kesehatan Qamarul Huda Vol. 6 No. 1 (2018): Juni 2018
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v6i1.2018.8

Abstract

The purpose of this study is to investigate the uncomplete medical records documents in Patut Patuh Patju Hospital in 2017. The sample has 86 files and presented in the check list form. The result of the study shows the existence of the uncomplete documents in the data identities 84,83% complete and 15,17% uncomplete. The mean of the uncomplete clinical record is 22% while the complete record is 55,36%. Meanwhile, the uncomplete records of support file form is 8,5% and 32,13% is complete. This study concludes that the hospital needs to improve its medical records staff competence to produce decent documents. Keywords: Uncomplete, clinical record, identities record, support file
The Analisis Mutu Pelayanan Dokter Umum Terhadap Kepuasan Pasien Bpjs Rawat Inap Di Rumah Sakit Umum Daerah Praya irmawati, irmawati; Saimi, Saimi
Jurnal Kesehatan Qamarul Huda Vol. 6 No. 1 (2018): Juni 2018
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v6i1.2018.11

Abstract

Patient satisfaction is an important key in improving quality care in health services. The formulation of the problem is how the quality of medical services to patient satisfaction BPJS in hospitalization of internal medicine in Praya Regional General Hospital. The purpose of this study is to investigate the quality of service of the doctor to patient satisfaction of BPJS in the Praya Regional Public Hospital. The quality of health services is to refer to the level of perfection of the performance of health services held on the one hand to satisfy the users of the service and on the other hand the procedures of implementation in accordance with the professional code of ethics and standards that have been set. The results of identification shows that the level of patient satisfaction on the service of physicians in terms of reliability, responsiveness, insurance and empathy can be categorized in the highly satisfied patients, satisfied patients, dissatisfied patients and patients who are very dissatisfied. In the service of patients, the doctor should pay more attention to the quality of services provided to patients, and the impatient care personel should be more alert in calling patients, doctors should always smile, regards, greetings, courtesy and polite for serving the patients. Keywords: Quality of Service, Patient Satisfaction.
Terapi Relaksasi Dzikir dapat menurunkan Kecemasan pada Ibu Perimenopause Satriadi, Satriyadi; Saimi, Saimi
Jurnal Kesehatan Qamarul Huda Vol. 12 No. 1 (2024): Juni 2024
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v12i1.2024.651

Abstract

Perimenopause is a natural transition in a woman's life that usually occurs several years before menopause. During perimenopause, the body undergoes major hormonal changes, including decreased production of reproductive hormones such as estrogen and progesterone. This stage is very difficult for perimenopausal mothers to experience because of physical changes that affect a person's appearance, body functions, and psychology. One solution to reduce anxiety levels is to use the dhikr relaxation therapy method. The purpose of this study was to determine the effect of dhikr relaxation therapy on anxiety levels in perimenopausal mothers. The method used in this study was a pre-experimental design with one group pre-test-post-test. Simple random sampling technique was used as a sampling technique and obtained 80 respondents. The results of this study analysis showed a change after 7 days of dhikr relaxation therapy reaching Sig (2-tailed) = 0.000 which means that anxiety levels decreased significantly after the intervention. dhikr relaxation therapy. Conclusion: Dhikr therapy can reduce stressors and anxiety in perimenopause.
Kegagalan Pemberian Air Susu Ibu Secara Eksklusif Dan Riwayat Bayi Berat Badan Lahir Rendah Menyebabkan Stunting Pada Balita Usia 6-24 Bulan Saimi, Saimi; Fauzi, Muhamad Rizal
Jurnal Kesehatan Qamarul Huda Vol. 12 No. 2 (2024): Desember 2024
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v12i2.2024.655

Abstract

Pendahuluan: Kegagalan menyusui dini pada bayi baru lahir usia 0-6 bulan, dan riwayat bayi berat badan lahir rendah dapat menyebabkan stunting. Kondisi ini diperlukan kajian problem solve yang tepat untuk mencegah kejadian stunting. Tujuan: Menganalisis hubungan kegagalan pemberian ASI secara eksklusif dan riwayat anak lahir dengan berat badan lahir rendah dengan kejadian stunting. Metode: Penelitian ini menggunakan rancangan kuantitatif observasional analitik dengan pendekatan survei cross-sectional study. Populasi yaitu balita usia 6-24 bulan. Sampel sebanyak 841 anak, sampel sebanyak 231 anak yang ditentukan secara simple random sampling. Tujuan: mengkaji hubungan antara pemberian Air Susu Ibu (ASI) secara eksklusif dan Riwayat bayi Berat Badan Lahir Rendah (BBLR) dengan kejadian stunting. Hasil: Uji Chi-square pada data balita yang tidak mendapat ASI secara ekslusif dengan nilai p-value sig. 0,002 < dari nilai alpha=0,05. Odd Ratio (OR)= 0,30. Artinya terdapat hubungan signifikan dan berkorelasi positif, bahwa anak yang tidak mendapat ASI eksklusif berisiko terjadi stunting. Anak riwayat berat badan lahir rendah(BBLR) diperoleh nilai p-value sig. 0,001 < dari nilai alpha=0,05. Odd Ratio (OR)= 0,25. Artinya terdapat hubungan yang signifikan dan korelasi positif, pada anak dengan riwayat berat badan lahir rendah berisiko stunting. Simpulan: Terdapat hubungan yang signifikan dan korelasi positif, pada anak yang tidak mendapatkan air susu ibu (ASI) secara eksklusif dan anak dengan riwayat kelahiran berat badan lahir rendah (BBLR), dapat menyebabkan stunting. Rekomendasi: Kepada petugas kesehatan untuk melakukan komunikasi informasi dan edukasi yang baik kepada ibu hamil agar lebih aktif melakukan antenatal care, bersalin difasyankes dan melakukan inisiasi menyusui dini.
Tantangan dan Solusi Administrasi Kesehatan di Era Digital ( Tinjauan Literature Review atas Implementasi Teknologi ) Fauzi, Muhamad Rizal; Saimi, Saimi; Fathoni, Fathoni
AL-MIKRAJ Jurnal Studi Islam dan Humaniora Vol. 5 No. 01 (2024): Al-Mikraj, Jurnal Studi Islam dan Humaniora
Publisher : Pascasarjana Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/almikraj.v5i01.6219

Abstract

The aim of this research is Challenges and Solutions of Health Administration in the Digital Era (Literature Review Review of Technology Implementation). This type of research is a literature study. Data collection with documentation. Data analysis with SLR. The results of the research Based on the literature review on challenges and solutions in health administration in the digital era, it was found that the implementation of health technology offers great opportunities to improve efficiency and quality of services, but is also faced with various obstacles. The main challenges include limited digital infrastructure, lack of skills of health workers in using technology, and patient data security risks. Proposed solutions include increasing investment in technology infrastructure, ongoing training for health workers, and implementing stricter data security policies. By addressing these challenges, technology can significantly improve the effectiveness of health administration and patient care