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All Journal Jurnal SOLMA PREPOTIF : Jurnal Kesehatan Masyarakat Dinasti International Journal of Digital Business Management Aliansi : Jurnal Manajemen dan Bisnis International Journal of Science and Society (IJSOC) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Study & Management Research Journal of Indonesian Economy and Business Return : Study of Management, Economic and Bussines Media Abdimas Amkop Management Accounting Review (AMAR) International Journal of Asian Business and Management (IJABM) Journal of Innovative and Creativity Equilibrium Point : Jurnal Manajemen Bisnis International Journal of Economics Studies Jurnal Manajemen, Bisnis dan Kewirausahaan
Devi, Nurwulan Kusuma
Universitas Mitra Bangsa, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Analisis Pengaruh Citra Rumah Sakit Dan Kualitas Pelayanan Terhadap Kepuasan Pasien Di Instalasi Rawat Inap Rumah Sakit Umum Daerah (RSUD) Kota Tangerang Dewi Winarsih; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2135

Abstract

Hospitals as public service institutions are required to provide services that are available, continuous, acceptable, easily accessible, affordable, and of quality. Hospital image and service quality as a liaison and guardian of relationships with customers to maintain patient satisfaction. This study is to analyze the influence of hospital image and service quality simultaneously on inpatient satisfaction at Tangerang City Hospital. The research method uses a quantitative cross-sectional approach with a saturated technique sample (84 respondents). Data were collected through questionnaires and analyzed using the interval analysis method. The results show that there is a significant influence between hospital image and service quality on patient satisfaction (T sig test = 0.000 <0.05; F sig test = 0.000). The conclusion and suggestion of the researcher is that the variables of hospital image and service quality together can provide a positive and significant influence on patient satisfaction at Tangerang City Hospital and management support, technical services both medical and non-medical, communication staff, and infrastructure facilities to strengthen patient satisfaction.
Pengaruh Kompetensi, Motivasi dan Beban Kerja terhadap Kinerja Perawat IGD RSUD Jatisampurna Huswatun Hasanah; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2137

Abstract

Huswatun Hasanah, Nursing care given to patients is assessed as nurse performance. Achievement of good performance is supported by high motivation, competence possessed by nurses, and reduced workload that is the responsibility of nurses. This study aims to analyze the effect of motivation, competence and workload on the performance of nurses at RSUD Jatisampurna.Method: This study uses a quantitative research type with a cross- sectional approach. The sampling technique in this study is a saturated sample with a total of 35 nurses. The instrument in the study used a questionnaire. The data analysis technique used is the analysis used multiple linear regression. Research with N = 35 through the T Test showed that t count > t table or 46.839 > 2.032 with a significance value of 0.001 < 0.05, meaning that Competence (X1) has a significant effect on the performance of nurses Through the T Test, it shows that t count > t table or 44.424 > 2.032 with a significance value of 0.001 < 0.05, meaning that motivation (X2) has a significant effect on on the performance of nurses. Through the T Test, it shows that t count > t table or 14.375 > 2.032 with a significance value of 0.001 < 0.05, meaning that workload (X3) has a significant effect on on the performance of nurses. Through the F Test with f count > f table or 1.29.074014 > 4.12 with a significance level of 0.00 < 0.05, this means that simultaneously there is an Competence, motivation and workload jointly influence the performance of nurses. Competence influences nurses performance, Competence influences nurses performance, motivation influences nurses performance, and workload influences nurses performance. Competence, motivation and workload jointly influence the performance of nurses.
Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Konsumen Baby SPA Di Aleankabut Hoz Kota Depok Shovilia Shovilia; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2139

Abstract

This study aims to analyze the influence of service quality and promotion on customer satisfaction at Aleankabut Hoz baby spa in Depok City. A quantitative approach was applied, with data collected via questionnaires from 108 respondents. Multiple linear regression analysis was used. The results showed that both service quality and promotion had significant partial and simultaneous effects on customer satisfaction. Promotion emerged as the dominant variable influencing satisfaction, particularly through public relations and digital media strategies. The coefficient of determination (R²) of 89.2% indicates that the independent variables significantly explain the variation in customer satisfaction. The findings imply that enhancing empathy-based service quality and optimizing digital promotion strategies can increase customer loyalty in the baby spa sector.
Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Rumah Sakit Umum Daerah Jatisampurna Mellyana; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Latar Belakang: Persaingan dalam dunia kesehatan saat ini dirasakan sangat ketat, oleh karena itu rumah sakit diharapkan memiliki kapabilitas yang kuat diberbagai bidang seperti fasilitas, operasional, dan sumber daya manusia serta kualitas pelayanan. Berbagai usaha kesehatan harus bersaing untuk meningkatkan kualitas dan kuantitas yang dimilikinya agar dapat bertahan dalam menarik pasien untuk memperoleh pelayanan kesehatan. Perkembangan teknologi yang semakin hari semakin maju membuat masyarakat sebagai pengguna jasa pelayanan lebih memilih pelayanan yang praktis dan bermutu, sarana dan prasarana yang lengkap, serta tenaga kerja yang berkualitas dan professional. Metode Penelitian: Penelitian ini menggunakan jenis penelitian kuantitatif dengan pendekatan cross sectional. Teknik sampling dalam penelitian ini adalah sampel jenuh dengan jumlah 35 karyawan. Instrumen dalam penelitian menggunakan kuesioner. Teknik analisa data yang digunakan adalah metode regresi linear berganda, Jenis data yang saya gunakan yaitu data primer, kuisioner dan likert, dan metode penelitian yang saya gunakan yaitu dengan SPSS Versi 27. Hasil: Penelitian dengan N=35 melalui Uji T menunjukkan bahwa thitung > ttabel atau 7.041 > 2.036 dengan nilai signifikansi <0.001 < 0,05, artinya Motivasi Kerja ( X1) berpengaruh signifikan terhadap Kinerja Karyawan.. Melalui Uji T menunjukkan bahwa thitung > ttabel atau 11.402 > 2.036 dengan nilai signifikansi <0.001 < 0,05, artinya Dispilin Kerja (X2) berpengaruh signifikan terhadap Kinerja Karyawan.. Melalui Uji F dengan fhitung > ftabel atau 91.659 > 2.48 dengan tingkat signifikan sebesar < 0.001 < 0,05, artinya bahwa secara simultan ada pengaru, Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Karyawan. Kesimpulan: Motivasi Kerja berpengaruh signifikan terhadap kinerja karyawan, Disiplin Kerja berpengaruh signifikan terhadap kinerja karyawan. Motivasi dan /Disiplin kerja secara bersama-sama berpengaruh terhadap kinerja karyawan.
Analysis of the Influence of Organizational Culture and Employee Competency on Service Satisfaction at the General Secretariat of the State Police of the Republic of Indonesia (POLRI ) Suandaru, Bondan; Rangkuti, Zulkifli; Devi, Nurwulan Kusuma
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6470

Abstract

This study aims to analyze the influence of organizational culture and employee competency on service satisfaction at the Indonesian National Police General Secretariat . The background of the study is based on the demand for improving the quality of reliable, modern, and information technology-based public administration services, which in practice still face obstacles in the form of suboptimal internalization of organizational culture and limited employee competency. This study uses a quantitative approach with a survey method. The research population is employees at the Indonesian National Police General Secretariat, with data collected through a structured questionnaire. Data analysis techniques include validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis. The results of the study indicate that organizational culture has a positive and significant effect on service satisfaction. Employee competence also has a positive and significant effect on service satisfaction. Simultaneously, organizational culture and employee competence significantly influence service satisfaction at the Indonesian National Police General Secretariat. These findings confirm that strengthening consistent work culture values and improving employee competence, both in terms of knowledge, skills, and work attitudes, are important factors in supporting the improvement of the quality of professional, prompt, and accountable public administration services. This research is expected to provide academic contributions in the development of public sector human resource management studies, as well as practical contributions as a basis for formulating policies to strengthen organizational culture and develop employee competencies within the Indonesian National Police General Secretariat.
Analysis of Organizational Culture and Communication on Employee Job Satisfaction in the Directorate General of Taxes Wijanarko, Bangun; Rangkuti, Zulkifli; Devi, Nurwulan Kusuma
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6472

Abstract

The purpose of this study is as follows to determine the influence of Organizational Culture on Employee Job Satisfaction, to determine the influence of Communication on Employee Job Satisfaction, to determine the influence of Organizational Culture and Communication on Employee Job Satisfaction in the Directorate General of Taxes . the calculated t value for the Organizational Culture variable (X1) is 4.067 , while the t table value for n = 40 is 2.021 . So t count> t table or 4.067> 2.021 , then H0 is rejected and Ha is accepted , it can be stated that Organizational Culture ( X1 ) has a significant effect on Job Satisfaction ( Y), the results of the t test the calculated t value for the Communication variable ( X2 ) is 4.194 .... 194 > 2.021 , then H0 is rejected and Ha is accepted, it can be concluded that partially the Communication variable (X2 ) has an effect on Job Satisfaction (Y). The R Square value is 0.678 . This shows that 67.8 % of Organizational Culture (X1 ) and communication (X2 ) together have an effect on Job Satisfaction (Y), while the remaining 32.2% is influenced by other factors not examined in this study
The Impact of Transformational Leadership and Work Motivation on the Performance of Outsourced Employees at PT Citra Insani Garda Semesta Yasenosa, Fathullah Hanung; Rangkuti, Zulkifli; Devi, Nurwulan Kusuma
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6473

Abstract

The purpose of this study was compiled to answer the formulation of the problems that have been determined, namely To analyze the influence of transformational leadership on the performance of outsourcing employees, To analyze the influence of work motivation on the performance of outsourcing employees. To analyze the influence of transformational leadership and work motivation simultaneously on the performance of outsourcing employees at PT Citra Insani Garda Semesta . Transformational leadership has a significant influence on the performance of outsourcing employees. The results of the partial test (t-test) show that the calculated t value of 4.568 is greater than the t table of 1.992 , so the hypothesis is accepted, Work motivation has a significant effect on the performance of outsourcing employees. The results of the partial test show that the calculated t value of 4.308 is greater than the t table of 1.994. Transformational leadership and work motivation simultaneously have a significant influence on the performance of outsourcing employees. Based on the results of the simultaneous test (F test), the calculated F value was 63.643 , which was greater than the F table of 2.73 with a significance level of 0.000 < 0.05 . This indicates that transformational leadership and work motivation together have a significant influence on the performance of outsourcing employees at PT Citra Insani Garda Semesta
Pengaruh Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Pegawai pada Badan Kepegawaian dan Sumber Daya Manusia Kota Tangerang Selatan Holillah, Siti; Rangkuti, Zulkifli; Devi, Nurwulan Kusuma
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v6i2.1966

Abstract

Employee performance in public sector institutions remains a critical issue, particularly in ensuring effective human resource management. Although the institutional performance of the Personnel and Human Resources Agency of South Tangerang City has been categorized as good, several performance indicators still require improvement. This study aims to examine the influence of work motivation and work discipline on employee performance. A quantitative approach with an associative design was employed. The population consisted of 33 employees from the Human Resource Competency Development Division, and all members were selected using a census sampling technique. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS version 26. The results indicate that work motivation has a positive and significant effect on employee performance (t = 3.638; p < 0.05). Work discipline also shows a positive and significant effect (t = 5.137; p < 0.05). Simultaneously, both variables significantly influence employee performance (F = 57.187; p < 0.05), indicating that higher levels of motivation and discipline contribute to improved performance. These findings highlight the importance of strengthening motivational strategies and consistent disciplinary policies to enhance sustainable employee performance in public organizations.
Co-Authors Abdul Latief Aleni Purnamasari Alex Prilhanthara Harefa Amanda Rahayu Putri Atmojo, Kunto Bambang Nurakhim Budi Safari Chaidir Achmad Damayanti, Wiwit Dewi Listiorini Dewi Winarsih E, Muh. Noval Sanubari Eddy Hermawan Hasudungan Eddy Hermawan Hasudungan Panjaitan Enjang Sudarman Feriandy Hadi Mulyo Wibowo Hadi Purnomo Haspul Naser Haspul Naser Haspul Naser Haspul Naser Heberlolo Simbolon Hermina Nurmalita Sari Holillah, Siti Huswatun Hasanah Ifah Masrifah Indri Astuti Indri Astuti Indri Astuti Kunto Atmojo Latifan, Sepri Maharani Putri Nurazizah Maharani, Syifa Meini Prihantati Meirna Milisani Mellyana Milisani, Meirna MUhammmad Sobri Munawir Munawir Naser, Haspul Nugroho Setyo Utomo Nurakhim, Bambang Nurul Wahdini Panjaitan, Eddy Hermawan Hasudungan Prastica, Ayunda Rahmadani Dwi Prihatina Jati Prihatina jati prihatina Jati Putri Sarirati Putri Sarirati Raden Mohamad Herdian Bhakti Rahmat Hidayat Ratnawita Ratnawita Saepulloh, Aep Shovilia Shovilia Suandaru, Bondan Sudarman, Enjang Wahdini, Nurul Wijanarko, Bangun Witler Slamat Halomoan S Wiwit Damayanti Wiwit Damayanti Yasenosa, Fathullah Hanung Yeni Kurniati Zulkifli Rangkuti Zulkifli Rangkuti