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Devi, Nurwulan Kusuma
Universitas Mitra Bangsa
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Public Health Social Sciences Other

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Analisis Pengaruh Citra Rumah Sakit Dan Kualitas Pelayanan Terhadap Kepuasan Pasien Di Instalasi Rawat Inap Rumah Sakit Umum Daerah (RSUD) Kota Tangerang Dewi Winarsih; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2135

Abstract

Hospitals as public service institutions are required to provide services that are available, continuous, acceptable, easily accessible, affordable, and of quality. Hospital image and service quality as a liaison and guardian of relationships with customers to maintain patient satisfaction. This study is to analyze the influence of hospital image and service quality simultaneously on inpatient satisfaction at Tangerang City Hospital. The research method uses a quantitative cross-sectional approach with a saturated technique sample (84 respondents). Data were collected through questionnaires and analyzed using the interval analysis method. The results show that there is a significant influence between hospital image and service quality on patient satisfaction (T sig test = 0.000 <0.05; F sig test = 0.000). The conclusion and suggestion of the researcher is that the variables of hospital image and service quality together can provide a positive and significant influence on patient satisfaction at Tangerang City Hospital and management support, technical services both medical and non-medical, communication staff, and infrastructure facilities to strengthen patient satisfaction.
Pengaruh Kompetensi, Motivasi dan Beban Kerja terhadap Kinerja Perawat IGD RSUD Jatisampurna Huswatun Hasanah; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2137

Abstract

Huswatun Hasanah, Nursing care given to patients is assessed as nurse performance. Achievement of good performance is supported by high motivation, competence possessed by nurses, and reduced workload that is the responsibility of nurses. This study aims to analyze the effect of motivation, competence and workload on the performance of nurses at RSUD Jatisampurna.Method: This study uses a quantitative research type with a cross- sectional approach. The sampling technique in this study is a saturated sample with a total of 35 nurses. The instrument in the study used a questionnaire. The data analysis technique used is the analysis used multiple linear regression. Research with N = 35 through the T Test showed that t count > t table or 46.839 > 2.032 with a significance value of 0.001 < 0.05, meaning that Competence (X1) has a significant effect on the performance of nurses Through the T Test, it shows that t count > t table or 44.424 > 2.032 with a significance value of 0.001 < 0.05, meaning that motivation (X2) has a significant effect on on the performance of nurses. Through the T Test, it shows that t count > t table or 14.375 > 2.032 with a significance value of 0.001 < 0.05, meaning that workload (X3) has a significant effect on on the performance of nurses. Through the F Test with f count > f table or 1.29.074014 > 4.12 with a significance level of 0.00 < 0.05, this means that simultaneously there is an Competence, motivation and workload jointly influence the performance of nurses. Competence influences nurses performance, Competence influences nurses performance, motivation influences nurses performance, and workload influences nurses performance. Competence, motivation and workload jointly influence the performance of nurses.
Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Konsumen Baby SPA Di Aleankabut Hoz Kota Depok Shovilia Shovilia; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2139

Abstract

This study aims to analyze the influence of service quality and promotion on customer satisfaction at Aleankabut Hoz baby spa in Depok City. A quantitative approach was applied, with data collected via questionnaires from 108 respondents. Multiple linear regression analysis was used. The results showed that both service quality and promotion had significant partial and simultaneous effects on customer satisfaction. Promotion emerged as the dominant variable influencing satisfaction, particularly through public relations and digital media strategies. The coefficient of determination (R²) of 89.2% indicates that the independent variables significantly explain the variation in customer satisfaction. The findings imply that enhancing empathy-based service quality and optimizing digital promotion strategies can increase customer loyalty in the baby spa sector.
Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Rumah Sakit Umum Daerah Jatisampurna Mellyana; Eddy Hermawan Hasudungan Panjaitan; Nurwulan Kusuma Devi
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Latar Belakang: Persaingan dalam dunia kesehatan saat ini dirasakan sangat ketat, oleh karena itu rumah sakit diharapkan memiliki kapabilitas yang kuat diberbagai bidang seperti fasilitas, operasional, dan sumber daya manusia serta kualitas pelayanan. Berbagai usaha kesehatan harus bersaing untuk meningkatkan kualitas dan kuantitas yang dimilikinya agar dapat bertahan dalam menarik pasien untuk memperoleh pelayanan kesehatan. Perkembangan teknologi yang semakin hari semakin maju membuat masyarakat sebagai pengguna jasa pelayanan lebih memilih pelayanan yang praktis dan bermutu, sarana dan prasarana yang lengkap, serta tenaga kerja yang berkualitas dan professional. Metode Penelitian: Penelitian ini menggunakan jenis penelitian kuantitatif dengan pendekatan cross sectional. Teknik sampling dalam penelitian ini adalah sampel jenuh dengan jumlah 35 karyawan. Instrumen dalam penelitian menggunakan kuesioner. Teknik analisa data yang digunakan adalah metode regresi linear berganda, Jenis data yang saya gunakan yaitu data primer, kuisioner dan likert, dan metode penelitian yang saya gunakan yaitu dengan SPSS Versi 27. Hasil: Penelitian dengan N=35 melalui Uji T menunjukkan bahwa thitung > ttabel atau 7.041 > 2.036 dengan nilai signifikansi <0.001 < 0,05, artinya Motivasi Kerja ( X1) berpengaruh signifikan terhadap Kinerja Karyawan.. Melalui Uji T menunjukkan bahwa thitung > ttabel atau 11.402 > 2.036 dengan nilai signifikansi <0.001 < 0,05, artinya Dispilin Kerja (X2) berpengaruh signifikan terhadap Kinerja Karyawan.. Melalui Uji F dengan fhitung > ftabel atau 91.659 > 2.48 dengan tingkat signifikan sebesar < 0.001 < 0,05, artinya bahwa secara simultan ada pengaru, Motivasi Kerja dan Disiplin Kerja terhadap Kinerja Karyawan. Kesimpulan: Motivasi Kerja berpengaruh signifikan terhadap kinerja karyawan, Disiplin Kerja berpengaruh signifikan terhadap kinerja karyawan. Motivasi dan /Disiplin kerja secara bersama-sama berpengaruh terhadap kinerja karyawan.
Retaining Top Talent (High Potential): Strategies To Reduce Employee Turnover In Companies In Jakarta Indi Nervilia; Nurwulan Kusuma Devi; Syukrio Idaman; Haspul Naser
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 2 (2025): April
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i2.7189

Abstract

The issue of employee turnover poses a significant challenge for private organizations. However, by implementing effective strategies to improve organizational performance, productivity, and overall success, it is possible to retain employees with high potential. This study conducts an in-depth analysis of employee turnover, identifies contributing factors, recognizes patterns and trends, and provides practical and evidence-based recommendations to help private companies reduce employee turnover and improve their employee retention strategies. The researcher used Structural Equation Modelling (SEM) Smart PLS 4.0, to analyze data on the factors associated with employee turnover. The study's findings may have significant effects on organisational culture by generating more stable and engaged employees. The study suggests that organizational culture, job satisfaction, and retention significantly impact company turnover. This research underscores the importance of understanding and addressing employee turnover in private or state companies to enhance long-term sustainability and competitiveness.
From Hope To Burden: A Mixed Methods Analysis Of The Psychosocial Impact And Financial Stress Of Online Loan Borrowers In Jakarta Budi Safari; Dewi Endah Fajariana; Andarias Sambo; Haspul Naser; Nurwulan Kusuma Devi
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2026): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i1.8983

Abstract

The use of online lending (pinjol) often leads to urgent psychosocial pressure and financial stress for borrowers. As a result, m any borrowers become trapped in a cycle of debt that leads to immediate financial strain, decreased quality of life, and mental and social health problems. Therefore, this study aims to analyze the psychosocial impacts and measure the level of financial stress experienced by pinjol borrowers in Jakarta. Mixed methods approach with an exploratory sequential design with a total of 166 respondens. The study offers an integrated analysis of psychological, social, and economic aspects within a single framework, focusing on the urban context that has not been widely explored. Findings indicate that most respondents experienced psychological pressure, with 53% reporting anxiety and 43% experiencing social pressure due to societal stigma. More than 48% of respondents reported high levels of financial stress, with 51% citing non-transparent interest rates and aggressive debt collection practices as contributing factors. The psychosocial impacts of online lending as well as high interest rates and repetitive debt cycles often lead to emotional strain, helplessness, and ongoing stress. Borrowers who lack financial literacy are more vulnerable to risky lending practices.
The Paradox Of Illegal Parking Management: Dual Roles Of OMS In Rule Enforcement And Economic Exploitation And Their Implications For Urban Governance In Jakarta Feriandy Feriandy; Munir Azhari; Wiwit Damayanti; Nurwulan Kusuma Devi; Haspul Naser
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2026): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i1.9027

Abstract

This study aims to examine the dual role of community organizations (OMS) in managing illegal parking in Jakarta. The focus is to understand how OMS are not only involved in economic exploitation but also contribute to law enforcement in public spaces. A mixed-method approach is used to gain a comprehensive understanding of this phenomenon. Quantitative data was collected through surveys administered to users of illegal parking services and members of civil society organizations (CSOs). Qualitative data were collected through focused group discussions involving Pemuda Pancasila, FBR, Forkabi, and other informal actors. Findings show that CSOs have a dual function: they act as parking enforcement officers while also engaging in the collection of illegal fees. Although operating outside the formal legal framework, their presence reflects a hybrid governance model that fills institutional gaps in the provision of public services. More inclusive and participatory urban governance policies are needed to address the complexity of informal regulation in city management. This study contributes to the understanding of informal governance and hybrid authority in urban environments. The novelty lies in the dual role of OMS in addressing illegal parking and informal parking governance.
The Effect of Participation and Work Environment on Personnel Performance in the General Secretariat (Setum) of the Jakarta Metro Jaya Regional Police Zulkifli Rangkuti; Rotunas Oktavian; Nurwulan Kusuma Devi
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6523

Abstract

The objectives of the study are as follows: to determine the effect of personnel participation on personnel performance, to determine the effect of the work environment on personnel performance, to analyze the effect of participation and the work environment simultaneously on personnel performance at the Setum Polda Metro Jaya. There is an effect of participation on employee work performance . This is proven by the results obtained. The calculated t value for the participation variable (X 1 ) is 7.606 while the t table value for n = 50 is 2.008 . So 7.606 > 2.008 , then H 0 is rejected and Ha is accepted, it can be stated that participation (X 1 ) has a significant effect on personnel performance (Y) . There is an influence of the work environment on employee work performance . Proven to be obtained The calculated t value for the work environment variable (X2 ) is 6.909, while the t table value for n = 50 is 2.008 . So 6.909 > 2.008, the Adjusted R Square value is 0.932 which shows that the Y variable (personnel performance) is influenced by the X1 variable ( participation ) and the X2 variable ( work environment ) by 93.2% and the remaining 6.8% is influenced by other factors not studied.
Evaluation of Leadership and Personnel Management on Work Effectiveness at the Jakarta Customs and Excise Regional Office Rusman Hadi; Zulkifli Rangkuti; Nurwulan Kusuma Devi
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6524

Abstract

This study aims to determine the influence of leadership on employee work effectiveness, to determine the influence of employee management on employee work effectiveness, to determine the influence of leadership and employee management together on work effectiveness, the calculated t value for the Leadership variable (X1 ) is 9.773 while the t table value for N = 100 is 1.983 . So 9.773 > 1.983 , then H0 is rejected and Ha is accepted, it can be stated that Leadership (X1 ) has a significant effect on Employee Work Effectiveness (Y), the calculated t value for the Employee Management variable ( X2) is 10.755 , while the t table value for N = 100 is 1.983 . So 10.755 > 1.983 , then H0 is rejected and Ha is accepted, it can be concluded that partially the Employee Management variable (X2) has an effect on Employee Work Effectiveness (Y), the results test ANOVA obtained a calculated F value of 390,320. While the F table ( 0.05) for N = 100 is 2.70 . So the calculated F > from the F table ( 0.05) or 390,320 > 2.70 with a significant level of 0.000 because 0.000 <0.05, it can be said that Leadership ( X1 ) and Personnel Management (X2) together have a positive effect on Employee Work Effectiveness (Y)
The Effect of Workload and Work Motivation on the Performance of Nurses in the Arafah Inpatient Ward at Bogor Islamic Hospital Silvi Agustin; Eddy Hermawan Hasudungan; Nurwulan Kusuma Devi
International Journal of Business, Law, and Education Vol. 7 No. 1 (2026): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v7i1.1425

Abstract

This study aims to analyse the effect of workload and work motivation on nurses’ performance in the Arafah Inpatient Ward at Bogor Islamic Hospital. A quantitative, cross-sectional design was employed. The study utilised a saturated sampling technique, involving 35 nurses as respondents. Data were collected through questionnaires and analysed using multiple linear regression. The findings indicate that workload has a positive and statistically significant effect on nurses’ performance (t = 5.187; p < 0.001). Similarly, work motivation has a positive, statistically significant effect on nurses’ performance (t = 4.660; p < 0.001). Simultaneously, workload and work motivation significantly influence nurses’ performance (F = 77.219; p < 0.001), with an R² value of 0.828, indicating that 82.8% of the variance in nurses’ performance is explained by these two variables. It can therefore be concluded that both workload and work motivation exert a positive and significant influence on nurses’ performance in the Arafah Inpatient Ward at Bogor Islamic Hospital.
Co-Authors Abdul Latief Abdul Mutalip Aleni Purnamasari Alex Prilhanthara Harefa Amanda Rahayu Putri Andarias Sambo Anggiat Lastiar Manalu Atmojo, Kunto Bangun Wijanarko Bondan Suandaru Budi Safari Budi Safari Chaidir Achmad Damayanti, Wiwit Danu Alamsyah Widyatmoko Dewi Endah Fajariana Dewi Listiorini Dewi Winarsih E, Muh. Noval Sanubari Eddy Hermawan Hasudungan Eddy Hermawan Hasudungan Eddy Hermawan Hasudungan Panjaitan Enjang Sudarman Fathullah Hanung Yasenosa Feriandy Feriandy Feriandy Hadi Mulyo Wibowo Hadi Purnomo Harries Madiistriyatno Haspul Naser Haspul Naser Haspul Naser Haspul Naser Haspul Naser Heberlolo Simbolon Hermina Nurmalita Sari Huswatun Hasanah Ifah Masrifah Indi Nervilia Indri Astuti Indri Astuti Indri Astuti Indri Astuti Jati, prihatina Kunto Atmojo Kunto Atmojo Latifan, Sepri Maharani Putri Nurazizah Maharani, Syifa Mas Ali Meini Prihantati Meirna Milisani Mellyana Milisani, Meirna MUhammmad Sobri Munawir Munawir Munir Azhari Naser, Haspul Nugroho Setyo Utomo Nurakhim, Bambang Nurul Wahdini Panjaitan, Eddy Hermawan Hasudungan Prastica, Ayunda Rahmadani Dwi Putri Sarirati Putri Sarirati Raden Mohamad Herdian Bhakti Rahmat Hidayat Ratnawita Ratnawita Rotunas Oktavian Rusman Hadi Saepulloh, Aep Sari Mulya Shovilia Shovilia Silvi Agustin Siti Holillah Sudarman, Enjang Susanto Susanto Suyanto Suyanto Syukrio Idaman Wahdini, Nurul Witler Slamat Halomoan S Wiwit Damayanti Wiwit Damayanti Wiwit Damayanti Wiwit Damayanti Yekti Chrisna Nugraeni Yeni Kurniati Yuni Kartikasari Zulkifli Rangkuti Zulkifli Rangkuti Zulkifli Rangkuti