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Implementation of Smart Library in Improving Services at the Gowa Regency Library and Archives Office  Nur Hijrah; Lukman Hakim; Syukri
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 7 No. 4 (2026): Agustus 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/4de6ns06

Abstract

The development of information technology has driven changes in various public service sectors, including libraries which are required to adapt from conventional services to digital-based services. Smart Library is a form of service innovation that utilizes information and communication technology to improve accessibility, effectiveness, and quality of library services. This research aims to analyze the implementation of Smart Library in improving the quality of services at the Gowa Regency Library and Archives Office. This study uses a qualitative method with a descriptive type. Data collection techniques are carried out through observation, interviews, and documentation with informants consisting of library staff, digital service managers, service coordinators, and library visitors. The data analysis used the Miles and Huberman model, while the implementation study used David C. Korten's theory which included aspects of the program, implementers, and target groups. The results of the study show that the implementation of Smart Library has gone well and has a positive impact on improving the quality of library services. The use of digital services such as the iGowa application, Online Public Access Catalog (OPAC), and social media is able to provide easy access to information, speed up the service process, and increase public participation in using technology-based library services. However, the implementation of the program still has limitations in the form of internet network constraints, limited supporting facilities, and differences in people's digital literacy skills. Therefore, it is necessary to strengthen technological infrastructure, increase human resource capacity, and digital literacy education so that the implementation of Smart Libraries can run more optimally.
Co-Authors A. Masyahoro Abdul Rahman Adenan Ahmad Syarif Ainul Mardiyah Aksan, Azwin Amna, Nurlaila ANDRIANSYAH Arni Asyadi, Teuku Murisal Azhari Aziz Samudra Deddy Wahyudi Djafar, Suriani Erwin Padli Evi Satispi Ezy, Cantika Mutiara Fachri Hafiz Sitompul Fadhli, Cut Fadli, Agus Fitri, Ernarisa Haerul Warisin Herri Muliadi Hidayah, Hairul Husnul Hotima Ida Friatna Ismail Iswahyudi Jaelani, Ahmad jelani Khairunnisa Lukman Hakim Mailani Putri Manggaga, Indah Pratiwi Mawar Mia Yeliandri Mubin Muhammad Gusti Muhammad Hakim Habibi Muhammad Rizki Muhsin, Muh Arief Muliadi Mulsir Irawanda Nabila Merriza Nur Hijrah Nur Wahid, Nur Nurul Hartini Putri, Gusliani Eka R. Dewi Setiani Rabiatul Adawiyah Rahadian Zainul Rizki Afandi Rusliadi Safni Samliok Ndobe SATISPI, EVI Sukma Wulandari, Dwi Syahminan Syahminan Syahrani, Andi Syafirah Syamsul Bahri Syukri arief Syukri Arief Taufiqurokhman Tuzahra, Sakina Upita Septiani Wa Ode Nur Asyifah Wardah Warisin, Haerul Widia Astuti Wisnu Bekti Nugraha Yenni Marnita Zainal Arifin Haji Munir Zilfa Zilfa