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All Journal E-SOSPOL Humano: Research Journal Jurnal Administrasi Negara Gema Publica : Jurnal Manajemen dan Kebijakan Publik Jurnal Sosio Sains Kybernan: Jurnal Studi Kepemerintahan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Ilmiah Ilmu Administrasi Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Syntax Fusion : Jurnal Nasional Indonesia Indonesian Journal of Intellectual Publication (IJI Publication) Jurnal Magister Administrasi Publik Jurnal Administrasi Publik dan Kebijakan (JAPK) Pakem : Jurnal Pengabdian Kepada Masyarakat Jurnal Studi Ilmu Sosial dan Politik Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Jurnal Studi Pemerintahan dan Akuntabilitas PESIRAH: Jurnal Administrasi Publik Jurnal Administrasi Publik dan Bisnis (JaPaBis) Innovative: Journal Of Social Science Research Jurnal Regional Planning (Edisi Elektronik) Jurnal Administrasi Karya Dharma PARAPOLITIKA: Journal Of Politics and Democracy Studies Semar : Jurnal Sosial dan Pengabdian Masyarakat Lok Seva: Journal of Contemporary Community Service Jurnal Relasi Publik JURNAL ILMU SOSIAL DAN ILMU POLITIK, STISIPOL RAJA HAJI MULTIPLE: Journal of Global and Multidisciplinary PUBLICUS: JURNAL ADMINISTRASI PUBLIK ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat EMAS Baileo: Jurnal Sosial Humaniora Socious Journal Journal OF Poltica Governo Holistik Analisis Nexus Politeia : Journal of Public Administration and Political Science and International Relations Jurnal SUTASOMA Community Services: Sustainability Development Journal of Social Sciences and Cultural Study Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Perkembangan Kajian Sosial Tamalanrea: Journal of Government and Development Summa : Journal of Accounting and Tax EVOKASI: Jurnal Kajian Administrasi dan Sosial Terapan
Ahmad Rosandi Sakir
Universitas Pattimura
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Journal : Jurnal Sosio Sains

 1 
Budaya Biroraksi: Kinerja Pegawai Samsat Maros Dalam Pelayanan Pembayaran Pajak Kendaraan Bermotor Ahmad Rosandi Sakir; Rabinah Yunus; Suhardiman Syamsu
Jurnal Sosio Sains Vol 7 No 1 (2021): Jurnal Sosia Sains
Publisher : Lembaga Layanan Pendidikan Tinggi (LL DIKTI) IX Sulawesi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37541/sosiosains.v7i1.573

Abstract

Pelayanan publik merupakan suatu bentuk layanan yang diberikan birokrasi/pemerintah kepada masyarakat. Pelaksanaan pelayanan publik dimaksudkanuntuk memenuhi kebutuhan-kebutuhan yang sesuai dengan keinginan dan harapan masyarakat. Salah satu sumber Pendapatan Daerah berasal dari Pajak Kendaraan Bermotor (PKB). Pajak Kendaraan Bermotor memiliki peranan penting dalam pembangunan daerah, maka sudah sewajarnya jika setiap individu pribadi atau masyarakat pemilik kendaraan bermotor untuk taat dan tepat waktu dalam membayar pajak sesuai dengan undang-undang guna memperlancar program maupun kegiatan-kegiatan yang telah direncanakan oleh pemerintah daerah. Dan Birokrasi dalam hal pelayanan juga seharusnya bebas dari hal hal menyimpang sehingga pelayanan bisa berjalan dengan baik. Metode penelitian adalah deduktif kualitatif. Responden adalah kepala UPT Pendapatan Maros dan masyarakat wajib pajak. Hasil penelitian menjelaskan bahwa beberapa faktor yang menyebabkan kurang maksimalnya penerimaan pajak kendaraan bermotor apparat yang dinilah masih kurang disiplin. Beberapa faktor yang mengakibatkan adalah pegawai sering datang terlambat, maraknya percaloan, serta reward dan punishment yang tidak berjalan dengan baik. Public service is a form of service provided by the bureaucracy/government to the community. The implementation of public services is intended to meet the needs in accordance with the wishes and expectations of the community. One of the sources of regional income comes from the Motor Vehicle Tax (PKB). Motor Vehicle Taxes have an important role in regional development, so it is only natural that every individual or community owner of motorized vehicles is obedient and punctual in paying taxes in accordance with the law in order to facilitate programs and activities that have been planned by the regional government. And the bureaucracy in terms of service should also be free from deviant things so that services can run well. The research method is qualitative deductive. Respondents are the head of the Maros Revenue Unit and the taxpayer community. The results of the study explain that several factors that cause the less than optimal motor vehicle tax revenue for the apparatus that are considered are still lacking in discipline. Some of the factors that cause employees are often late, rampant brokers, and rewards and punishments that don't work well.
Co-Authors Alhamid, Rugaya Almahdali, Humairah Amaliah, Yusriah Aminah Bahasoan Arni Arni Chabelita, Astrid Fadli, Zul Fatmala, Andi Nurpratiwi Hallatu, Falen Hayuarsi Sekar Sagita, Rhayza Humairah Almahdali Iriane Sosiawaty Ponto Juwita Pratiwi Lukman Lukman, Juwita Pratiwi Mayasari, Ayu Dewi Mustari, Sri Hariati Normawati Normawati, Normawati Nurwijaya, Sugian Ohoiwutun, Stanislaus Kostka Patty, Julia Theresia Ponto, Iriane Sosiawaty Pratiwi Bernadetta Purba Pratiwi Lukman, Juwita Rabina Yunus, Rabina Rahanra, Ivonny Yeany RAHAWARIN, MOHAMAD ARSAD Rajab, Marlina Ramdhan, Rizki Muhammad Rugayah Alhamid Samsir, Arni Selanno, Hendry Sitti Humayrah Galfia Djokja Soselisa, Pieter S. Sri Harianti Mustari Stanislaus Kostka Ohoiwutun Subiana, Marti Sugian Nurwijaya Suhardiman Syamsu WAISAPY, Jeanly Wulandari, Delia Yusriah Amaliah Yusriah Amaliah