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All Journal E-SOSPOL Humano: Research Journal Jurnal Administrasi Negara Gema Publica : Jurnal Manajemen dan Kebijakan Publik Jurnal Sosio Sains Kybernan: Jurnal Studi Kepemerintahan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Ilmiah Ilmu Administrasi Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Syntax Fusion : Jurnal Nasional Indonesia Indonesian Journal of Intellectual Publication (IJI Publication) Jurnal Magister Administrasi Publik Jurnal Administrasi Publik dan Kebijakan (JAPK) Pakem : Jurnal Pengabdian Kepada Masyarakat Jurnal Studi Ilmu Sosial dan Politik Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Jurnal Studi Pemerintahan dan Akuntabilitas PESIRAH: Jurnal Administrasi Publik Jurnal Administrasi Publik dan Bisnis (JaPaBis) Innovative: Journal Of Social Science Research Jurnal Regional Planning (Edisi Elektronik) Jurnal Administrasi Karya Dharma PARAPOLITIKA: Journal Of Politics and Democracy Studies Semar : Jurnal Sosial dan Pengabdian Masyarakat Lok Seva: Journal of Contemporary Community Service Jurnal Relasi Publik JURNAL ILMU SOSIAL DAN ILMU POLITIK, STISIPOL RAJA HAJI MULTIPLE: Journal of Global and Multidisciplinary PUBLICUS: JURNAL ADMINISTRASI PUBLIK ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat EMAS Baileo: Jurnal Sosial Humaniora Socious Journal Journal OF Poltica Governo Holistik Analisis Nexus Politeia : Journal of Public Administration and Political Science and International Relations Jurnal SUTASOMA Community Services: Sustainability Development Journal of Social Sciences and Cultural Study Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Perkembangan Kajian Sosial Tamalanrea: Journal of Government and Development Summa : Journal of Accounting and Tax EVOKASI: Jurnal Kajian Administrasi dan Sosial Terapan
Ahmad Rosandi Sakir
Universitas Pattimura
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Journal : Jurnal Studi Pemerintahan dan Akuntabilitas

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Analisis Kualitas Pelayanan Publik pada Perusahaan Umum Daerah Air Minum Tirta Yapono Kota Ambon Hallatu, Falen; Soselisa, Pieter Sammy; Sakir, Ahmad Rosandi
Jurnal Studi Pemerintahan dan Akuntabilitas Vol. 4 No. 1 (2024): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jastaka.v4i1.3815

Abstract

Purpose: This study aims to explore and analyze the quality of public services provided by Perusahaan Umum Daerah Air Minum (PERUMDAM) Tirta Yapono in Ambon City. Research Methodology: A qualitative descriptive approach was employed, with 10 customers serving as key informants, along with 2 customer relations staff and 1 general affairs head. Data collection focused on understanding service quality based on five key dimensions. Results: The research identified five dimensions of service quality: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Across these dimensions, several issues were observed, revealing that the services provided have not fully met the quality standards. Many customers perceive the services as suboptimal, highlighting areas that require significant improvement to better meet customer needs. Limitations: The study focuses solely on PERUMDAM Tirta Yapono, which may limit the generalizability of the findings to other regions or sectors. Contribution: This research underscores the need for improvements in the quality of public services within PERUMDAM Tirta Yapono, providing a foundation for developing strategies to enhance customer satisfaction and service delivery standards.
Co-Authors Alhamid, Rugaya Almahdali, Humairah Amaliah, Yusriah Aminah Bahasoan Arni Arni Chabelita, Astrid Fadli, Zul Fatmala, Andi Nurpratiwi Hallatu, Falen Hayuarsi Sekar Sagita, Rhayza Humairah Almahdali Iriane Sosiawaty Ponto Juwita Pratiwi Lukman Lukman, Juwita Pratiwi Mayasari, Ayu Dewi Mustari, Sri Hariati Normawati Normawati, Normawati Nurwijaya, Sugian Ohoiwutun, Stanislaus Kostka Patty, Julia Theresia Ponto, Iriane Sosiawaty Pratiwi Bernadetta Purba Pratiwi Lukman, Juwita Rabina Yunus, Rabina Rahanra, Ivonny Yeany RAHAWARIN, MOHAMAD ARSAD Rajab, Marlina Ramdhan, Rizki Muhammad Rugayah Alhamid Samsir, Arni Selanno, Hendry Sitti Humayrah Galfia Djokja Soselisa, Pieter S. Sri Harianti Mustari Stanislaus Kostka Ohoiwutun Subiana, Marti Sugian Nurwijaya Suhardiman Syamsu WAISAPY, Jeanly Wulandari, Delia Yusriah Amaliah Yusriah Amaliah