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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan KACANEGARA Jurnal Pengabdian pada Masyarakat Jurnal Darma Agung Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Quantitative Economics and Management Studies Jurnal PADMA: Pengabdian Dharma Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal Abdimas Kartika Wijayakusuma Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Inovasi Masyarakat JRAP (Jurnal Riset Akuntansi dan Perpajakan) IIJSE Multifinance Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Penelitian Pendidikan Indonesia Engagement: Jurnal Pengabdian Kepada Masyarakat
Suganda, Uce Karna
Universitas Widyatama
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Journal : IIJSE

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The Effect of Product Quality, Competence, and Facilities on Customer Satisfaction: A Study at LS Studio Music Recording Bandung Jerry Kristianto; Uce Karna Suganda
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.5744

Abstract

This study aims to determine how much influence product quality, competence, and facilities have on customer satisfaction at LS Studio Musik Bandung. The data source in this study uses primary sources, namely by distributing questionnaires via Google forms filled out by 116 respondents from LS Studio customers. All data processing and analysis are carried out using the Smart PLS application. The results of the study concluded based on the R square results of 0.841 which means that product quality, competence and facilities have an influence on customer satisfaction of 84.1% and the remaining 15.9% is influenced by other factors not studied, then based on the F square results it was found that the results of facilities on customer satisfaction have the largest effect size compared to product quality and technician competence with a value of 0.369> 0.35 and the results of the hypothesis test obtained the product quality variable has a t statistic value of 2.631> 1.96 with a p-value of 0.009 <0.05, it can be concluded partially that the product quality variable has a significant influence on customer satisfaction, the competence variable has a t statistic value of 2.584> 1.96 with a p-value of 0.010 <0.05, it can be concluded partially that the competence variable has a significant influence on customer satisfaction and the facility variable has a t statistic value of 5.006> 1.96 with a p-value of 0.000 <0.05, it can be concluded partially The facility variable has a significant influence on customer satisfaction.
The Effect of Competency and Work Motivation on Employee Satisfaction and Its Implications on Employee Performance in Community Health Centers in Bandung City Arif Rachman; Uce Karna Suganda
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.6210

Abstract

This study aims to determine the effect of competence and motivation on job satisfaction and employee performance at the Bandung City Community Health Center. The results show that the competency variable criteria are in the poor to very good range, while the work motivation and job satisfaction variables are in the adequate to very good range. Meanwhile, the overall employee performance variable is in the very good category. Further analysis revealed that competence and motivation have a significant influence on job satisfaction, and job satisfaction has a significant influence on employee performance. Overall, competence, motivation, and job satisfaction account for 59.1% of the influence on employee performance, while the remainder is attributed to other variables not examined in this study.
Co-Authors Annisa Lisdayanti Arif rachman Dadan Drajat Martamihardja Dadan Drajat Martamihardja Deden Sutisna Deden Sutisna Della Ayu Marista Dinda Kayani Putri Bestari Dora, Yenny Maya Eliana Donna Simbolon Erwin Firdaus Faisal, Ijang Fansuri Munawar Febrianti, Adjeng Mariana Firdaus, Erwin Gagan Sugandi Gagan Sugandi Gallang Perdana Dalimunthe Hasan Sahroni Herry Achmad Buchory Irma Ismawati Ismawati, Irma Isti Arrifianti Jerry Kristianto Lilis Yuaningsih Maman Suratman Maman Suratman Mariana Rachmawati Nanang Rohman Ni Putu Nurwita Pratami Wijaya Nina Nurani Nugraha Saefudin Nurani, Nina Nurul Hermina Priadi, Yudi Prihadi, M Dana Ramdhani, Zulman Riana, Nia Ryan Kurniawan Sopiyadin, Deni A. Sri Astuti Pratminingsih Sunardi Sembiring Brahmana Trianda, Panji Achmed Tuti Asmala Yenny Maya Dora Yuaningsih, Lilis Zaenal Aripin Zulganef Zulganef