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Indonesia Guest Comment Card Sebagai Bahan Evaluasi Kompetensi Guest Service Agent Terhadap Kepuasan Tamu Di MH Hotel Ipoh, Perak, Malaysia: Guest Comment Card Sebagai Bahan Evaluasi Kompetensi Guest Service Agent Terhadap Kepuasan Tamu Di MH Hotel Ipoh, Perak, Malaysia fransiscus amonio, Halawa; Vicky, Agnes
Journal Management SMC Vol 1 No 3 (2023): Jurnal Manajemen Pariwisata dan Logistik (JMPL)
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/lbs.v9i3.37

The guest service area is also known as the first and the impression of the guest. This means that this is the first and last part of the guest. Hotel guests will arrive first at the guest service area and at check-out the guest must communicate with the guest service agent. So it is only natural that a deep impression will be created in the guest service area. The front office or guest service area is an information center and almost all guest activities such as receiving and sending letters, managing guest luggage, paying hotel accounts, handling lost guest items, accommodating guest complaints and also a place to provide all kinds of information both inside the hotel. or outside the hotel. Every guest who comes to the hotel to stay, for the first time is handled and managed by the guest service area by following the check-in procedure as well as when the guest leaves the hotel it will be taken care of and handled again by the guest service area by following the check-out procedure .Keywordsi: Guest Service, Competence, Guest Satisfaction

Pengukuran Tingkat Self Leadership Guru Di Daerah 3T Halawa, Fransiscus Amonio
Journal Management SMC Vol 4 No 1 (2026): Jurnal Manajemen Pariwisata dan Logistik (JMPL)
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/jmpl.v12i1.131

Abstrak: Penelitian ini bertujuan untuk menganalisis tingkat self-leadership guru SMP Negeri di Kabupaten Nias Selatan berdasarkan tiga dimensi utama dengan dua belas indikator. Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan teknik pengumpulan data melalui kuesioner yang telah diuji validitas isi menggunakan indeks Aiken. Hasil uji validitas menunjukkan bahwa sebagian besar butir instrumen memiliki validitas isi yang tinggi, dengan 11 dari 13 butir memiliki nilai indeks Aiken di atas 0,8, sementara dua butir lainnya berada pada kategori validitas sedang. Hasil analisis deskriptif menunjukkan bahwa dimensi behavior focused strategies merupakan dimensi dengan skor tertinggi, dengan nilai rata-rata sebesar 3,834 yang termasuk dalam kategori tinggi. Hal ini menunjukkan bahwa guru memiliki kesadaran diri yang baik dalam mengelola perilaku, menetapkan tujuan pribadi, dan melakukan penguatan diri. Secara keseluruhan, tingkat self-leadership guru berada pada kategori sedang dengan persentase sebesar 62,8%, diikuti kategori tinggi sebesar 20,1% dan kategori rendah sebesar 17,1%. Temuan ini menunjukkan bahwa kemampuan self-leadership guru sudah cukup baik, namun masih perlu ditingkatkan agar lebih optimal. Penelitian ini merekomendasikan perlunya program pengembangan profesional yang berfokus pada peningkatan self-leadership guru guna mendukung peningkatan kinerja dan kualitas pembelajaran. Kata Kunci: self-leadership, guru SMP, behavior focused strategies, validitas isi TITLE SHOULD BE CONDENSE, DESCRIBING THE CONTENT AND NOT MORE THAN THIRTEEN WORDS Abstract: This study aims to analyze the level of self-leadership among public junior high school teachers in South Nias Regency based on three main dimensions and twelve indicators. This research employed a descriptive quantitative approach, with data collected through a questionnaire whose content validity was tested using Aiken’s index. The validity test results indicated that most instrument items had high content validity, with 11 out of 13 items scoring above 0.8 on Aiken’s index, while two items were categorized as having moderate validity. The descriptive analysis showed that the behavior-focused strategies dimension had the highest mean score of 3.834, which falls into the high category. This finding indicates that teachers have strong self-awareness in managing their behavior, setting personal goals, and applying self-reinforcement. Overall, the level of self-leadership among teachers was predominantly in the moderate category (62.8%), followed by high (20.1%) and low (17.1%) categories. These findings suggest that teachers’ self-leadership is fairly well developed but still requires improvement to reach an optimal level. This study recommends the implementation of professional development programs focused on enhancing teachers’ self-leadership to support improved performance and learning quality.. Keywords: Self-leadership, teachers, behavior-focused strategies, content validity

From Kitchen to Clinic: A PRISMA-Based Systematic Review of Culinary-Induced Food Poisoning in Mass Feeding Programs and Its Mitigation in Cookery Science Putranto, Diyan; Marhanani Tri Astuti; Halawa, Fransiscus Amonio
Journal Management SMC Vol 4 No 1 (2026): Jurnal Manajemen Pariwisata dan Logistik (JMPL)
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/jmpl.v12i1.134

Background: The Indonesian Makan Bergizi Gratis (MBG) program aims to combat child malnutrition through mass school feeding. However, transitioning from domestic to industrial-scale production introduces significant "Large-scale Food Hazards" where culinary technique failures serve as primary toxicological independent variables. Objective: This study systematically evaluates the nexus between professional cookery techniques and clinical poisoning outcomes to propose a "Safe-Cookery Framework" for the MBG supply chain. Methodology: Following PRISMA 2020 guidelines, a systematic review was conducted across Scopus, ScienceDirect, PubMed, and Sinta databases. A corpus of 20 high-impact articles (2014–2024) was analyzed using a "Process-Analytical Approach" to map Culinary Failure Points (CFP). Results: Findings identify three critical "Fault Lines": (1) thermal lag in large-batch processing (pot volumes >100L) leading to pathogen survival in "cold cores"; (2) improper cooling of starches triggering heat-stable Bacillus cereus toxin production; and (3) a logistical "Golden Hour" breach where transit >1 hour facilitates Clostridium perfringens multiplication. Chemical risks include pesticide residue accumulation and heavy metal leaching from non-food-grade aluminum cookware. Conclusion: Mass food poisoning in institutional catering is a predictable outcome of specific technical failures. Policy recommendations include mandating unidirectional kitchen flows, enforcing a 5-km delivery radius, and elevating kitchen leads to "Managerial Toxicology" certified Executive Chefs.

Faktor – Faktor Yang Mempengaruhi Stres Kerja Karyawan Lembaga Pendidikan Indonesia-Amerika (LPIA) – Cabang Rawasari Fransiscus Amonio Halawa; Rintis Eko Widodo; M Mushlih Fadhulloh
Journal Management SMC Vol 1 No 1 (2023): Jurnal Manajemen
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/smc.v7i9.28

ABSTRACT This research is a quantitative research using ex-post facto method which is a correlational research. Data analysis techniques were carried out using factor analysis including: 1) Correlation of Indicators: Kaiser-Meyer Olkin (KMO), 2) Factor Extraction: Principal Components Analysis, and 3) Factor Rotation: Varimax Method. The population of this study were all employees of the Indonesian – American Educational Institute (LPIA) – Rawasari Branch. The sample for this study was 35 people who were taken using a saturated sample or census technique, in which the entire population was used as a sample. The data collection technique used is a questionnaire (questionnaire). The purpose of this study was to obtain: some of the most dominant factors influencing the work stress of LPIA – Rawasari Branch employees. The results of this study are based on the Factor Analysis of the Principal Component Analysis factor extraction model and the Varimax Method factor rotation, so it can be concluded that some of the most dominant factors influencing work stress of LPIA – Rawasari Branch employees are: (1) Work conflict, (2) Workload, ( 3) working time, (4) task characteristics, (5) group support and (6) leadership influence Keywords: Job Stress, Work conflict, Workload, Working time, Task characteristics, Group support, Leadership influence

Pengaruh Pendidikan Dan Pengalaman Kerja Terhadap Kinerja Karyawan Pada CV. Permata Bakti Nusantara Leonard Siahaan; Fransiscus Amonio Halawa
Journal Management SMC Vol 1 No 1 (2023): Jurnal Manajemen
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/smc.v7i9.31

ABSTRACT The purpose of this study was to determine the effect of education and work experience on employee performance at CV. Bakti Nusantara Gems. The research method used is the survey method. Data analysis method is done by using linear regression analysis. From the results of multiple regression analysis carried out in predicting the effect of education variables (X1) and work experience (X2) on employee performance (Y), it is known that the educational regression coefficient is 0.056 and the work experience regression coefficient is 0.105, and the coefficient of determination is 0.002 or 0.02%. The desired increase in employee performance can be explained or improved through increasing the education and work experience variables of employees together, however, the regression coefficient value is more dominant that affects employee performance at CV Permata Bakti Nusantara. F count 1.038 < F Table 3.191 and significance value 0.362 > 0.05 Then Ha is accepted or H0 is rejected. The results of the hypothesis test concluded that there was a positive and insignificant effect on education and work experience on employee performance. Keywords: Education, Work Environment, Motivation, Employee Performance.

Pengaruh Gaya Kepemimpinan terhadap motivasi Kerja karyawan pada PT. Bess Central Insurance Jakarta adminojs adminojs; Fransiscus Amonio Halawa; Budi Ariyanto
Journal Management SMC Vol 1 No 2 (2023): Jurnal Manajemen
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/smc.v8i10.32

ABSTRACT The purpose of this study is to determine the leadership style at PT. Bess Central Insurance, to determine employee motivation at PT. Bess Central Insurance and to determine the effect of leadership style on employee motivation at. researchers conducted research to obtain the necessary data. The location of this research was carried out at PT. Bess Central Insurance Jakarta. The population in this study are all employees at PT. Bess Central Insurance as many as 70 people. In this study the researchers used observation and interviews as a technique to collect data from respondents. The results showed that the leadership style of the leader at PT. Bess Central Insurance has not been able to increase employee motivation, employee motivation at PT. Bess Central Insurance can be categorized as low and leadership style has a strong influence on work motivation, meaning that if the leadership style is better it will affect the increase in employee motivation and vice versa if the leadership style is not good then employee motivation will decrease. Keywords: Leadership style, employee motivation

Pengaruh Iklim Organisasi Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada PT. Bank UOB Indonesia Cabang PIK Boulevard Fransiscus Amonio Halawa; Yohannes Don Bosko; Rintis Eko Widodo
Journal Management SMC Vol 1 No 2 (2023): Jurnal Manajemen
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/smc.v8i10.35

ABSTRACT The purpose of this study was to determine the effect of organizational climate and work motivation, either partially or simultaneously (simultaneously) on employee performance at PT Bank UOB Indonesia PIK Boulevard Branch. The research method used is the survey method. Data analysis method is done by using linear regression analysis. From the results of multiple regression analysis carried out in predicting the effect of organizational climate variables (X1) and work motivation (X2) on employee performance (Y), it is known that the organizational climate regression coefficient is 0.454 and the motivation regression coefficient is 0.301, and the coefficient of determination is 0.641 or 64.1 %. The desired increase in employee performance can be explained or improved through increasing organizational climate variables and employee work motivation together, however, the regression coefficient value is more dominant which affects employee performance at PT. Bank UOB Indonesia Branch PIK Boulevard F count 298,413 < F Table 3,191 and Significance value 2,045> 0.05 Then Ha is accepted or H0 is rejected. The results of the hypothesis test conclude that there is a positive and insignificant effect on organizational climate and work motivation on employee performance Keywords: Organization, Work Motivation, Employee Performance.

Indonesia Guest Comment Card Sebagai Bahan Evaluasi Kompetensi Guest Service Agent Terhadap Kepuasan Tamu Di MH Hotel Ipoh, Perak, Malaysia: Guest Comment Card Sebagai Bahan Evaluasi Kompetensi Guest Service Agent Terhadap Kepuasan Tamu Di MH Hotel Ipoh, Perak, Malaysia Halawa fransiscus amonio; Agnes Vicky
Journal Management SMC Vol 1 No 3 (2023): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3333/lbs.v9i3.37

The guest service area is also known as the first and the impression of the guest. This means that this is the first and last part of the guest. Hotel guests will arrive first at the guest service area and at check-out the guest must communicate with the guest service agent. So it is only natural that a deep impression will be created in the guest service area. The front office or guest service area is an information center and almost all guest activities such as receiving and sending letters, managing guest luggage, paying hotel accounts, handling lost guest items, accommodating guest complaints and also a place to provide all kinds of information both inside the hotel. or outside the hotel. Every guest who comes to the hotel to stay, for the first time is handled and managed by the guest service area by following the check-in procedure as well as when the guest leaves the hotel it will be taken care of and handled again by the guest service area by following the check-out procedure .Keywordsi: Guest Service, Competence, Guest Satisfaction

Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Sikap Kerja Karyawan SMA Santa Theresia Pada Kondisi New Normal Covid-19 Fransiscus Amonio Halawa; Maria Selviani
Journal Management SMC Vol 2 No 1 (2024): Kajian ilmu administrasi perkantoran, kesekretarisan, manajemen bisnis, Perhotela
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar

Instansi pendidikan memiliki cara untuk meningkatkan kemampuan karyawannya. Salah satu faktor untuk mencapai peningkatan mutu karyawan adalah mengukur kemampuan disiplin kerja, motivasi kerja, dan sikap kerja karyawan. Tujuan penelitian ini yaitu untuk mengetahui seberapa besar pengaruh disiplin kerja, motivasi kerja, terhadap sikap kerja karyawan. Penelitian ini menggunakan pendekatan kuantitatif. Data yang diolah merupakan hasil pembagian kuesioner kepada seluruh karyawan SMA Santa Theresia sebanyak 45 responden. Teknis analisis data yang digunakan adalah Analisis Regresi Linear Berganda. Hasilnya menunjukkan bahwa H1 diterima, artinya terdapat pengaruh disiplin kerja positif dan signifikan terhadap sikap kerja. H2 diterima, artinya terdapat pengaruh positif dan signifikan terhadap sikap kerja. H3 diterima, artinya disiplin kerja, motivasi kerja berpengaruh secara simultan terhadap sikap kerja. Kesimpulan dari penelitian ini adalah disiplin kerja positif dan signifikan terhadap sikap kerja, pengaruh motivasi kerja positif dan signifikan terhadap sikap kerja, disiplin kerja dan motivasi kerja berpengaruh secara simultan terhadap sikap kerja.

Kualitas Pelayanan Dan Administrasi Pada Kantor Lemondial Business School (LBS) Jakarta Fransiscus Amonio Halawa; Leonard Siahaan
Journal Management SMC Vol 2 No 1 (2024): Kajian ilmu administrasi perkantoran, kesekretarisan, manajemen bisnis, Perhotela
Publisher : Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

Show Abstract | Download Original | Original Source | Check in Google Scholar

Administrasi secara sempit dapat diartikan sebagai bentuk kegiatan yang meliputi catat – mencatat,korespondensi, pembukuan sederhana, pengetikan, dan kegiatan lain yang bersifat teknis. Secara luas administrasi adalah semua proses kerja sama antara dua orang atau lebih yang bertujuan untuk mencapai target dengan memanfaatkan fasilitas dan infrastruktur tertentu secara efisien dan efektif. Jenis administrasi berdasarkan motif dan perjalanan menurut George R. Terry adalah kegiatan perencanaan, pengendalian, dan pengorganisasian pekerjaan kantor, serta mobilisasi mereka yang melaksanakannya untuk mencapai tujuan yang dinyatakan. Penelitian ini bertujuan memberi gambaran atau deskripsi tentang kelebihan dan kekurangan yang ada di Lemondial Business School (LBS) Jakarta dengan metode kualitatif analisis deskriptif. Pengumpulan data dilakukan dengan studi lapangan dengan dukungan studi kepustakaan lewat observasi, wawancara dan dokumentasi. Penentuan informan dengan teknikpurposive sampling yang terdiri dari 30 orang narasumber. Kata kunci: Pelayanan, Administrasi, STIM-PAL LeMondial.

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