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All Journal Jurnal Pengabdian Masyarakat AbdiMas Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) An-Nadaa: Jurnal Kesehatan Masyarakat Journal of Nursing and Public Health (JNPH) Jurnal Kesehatan Tambusai Health Publica : Jurnal Kesehatan Masyarakat International Journal of Community Service International Journal of Health and Pharmaceutical (IJHP) Golden Ratio of Data in Summary Physical Therapy Journal of Indonesia Jurnal Ilmiah Multidisiplin Indonesia Jurnal Kesehatan dan Kedokteran GEMBIRA (Pengabdian Kepada Masyarakat) Jurnal ARSI : Administrasi Rumah Sakit Indonesia J-CEKI Abdimas Paspama
Nurmawaty, Dwi
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Kepuasan Pasien terhadap Pelayanan Pendaftaran Rawat Jalan Rumah Sakit Pemerintah: Analisis Kesenjangan Ekspektasi dan Persepsi Heryana, Ade; Farhana, Najla Kamilia; Nurmawaty, Dwi; Handayani, Rini
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Publisher : UI Scholars Hub

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Outpatient registration services represent a critical touchpoint in the patient experience at hospitals. A mismatch between expectations and the actual service delivered can affect patient satisfaction. Public hospitals continue to face complaints related to the registration process, such as long waiting times, unclear information, and inadequate waiting facilities. This study aims to assess patient satisfaction with outpatient registration services by comparing expectations and perceptions based on Expectancy Disconfirmation Theory and by using the Importance Performance Analysis (IPA) method to provide service improvement recommendations. This quantitative study employed an analysis of identically similar characteristics of paired Expectation and Perception 84 patients, using a questionnaire based on the World Health Organization’s seven service quality dimensions. The findings reveal a negative gap between expectation scores (mean = 3.21, CI Lower Bound = 3.0204, Upper Bound = 3.3956) and perception scores (mean = 2.75, CI Lower Bound = 2.5008, Upper Bound = 2.9962). The Wilcoxon Signed Rank Test showed a significant difference (p-value < 0.05) between expectations and perceptions. The IPA analysis indicated that priority service attributes that need to be improved include the availability of waiting chairs, accuracy and speed, attention and empathy, and service discrimination. These results suggest that outpatient registration services in public hospitals have not fully met patient expectations. Therefore, improving service quality in several key attributes is crucial to enhancing patient satisfaction.
Determinants of Sociodemographic and Health Information Factors on the Decision to Undergo Pap Smear among Women of Reproductive Age in Pulau Harapan Nurmawaty, Dwi; Handayani, Rini; Muniroh, Muniroh
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 03 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), March 2026
Publisher : Sean Institute

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Cervical cancer was the fourth most common cancer among women worldwide in 2022, with an estimated 604,000 new cases and 342,000 deaths. In Indonesia, according to the 2018 Basic Health Research (Riskesdas), cervical cancer ranks second after breast cancer, with an incidence of approximately 23 cases per 100,000 population and a mortality rate of 17 per 100,000 population. This study employed a quantitative approach with a cross-sectional design. The population consisted of 561 women of reproductive age residing in Pulau Harapan Village. The sample size was determined using a two-proportion test, resulting in 150 respondents. Data were collected using a questionnaire that had been tested for validity and reliability. Data analysis included univariate and bivariate analyses using the Chi-square test. The majority of respondents were aged 30–39 years, married, had higher education, were unemployed or housewives, and had a monthly income of less than IDR 3,000,000. Most respondents reported easy access to healthcare facilities and received information and education about cervical cancer from healthcare professionals. Sociodemographic factors significantly associated with Pap smear utilization were age (p = 0.000) and marital status (p = 0.000). Meanwhile, the health information factor significantly associated with Pap smear utilization was the source of health information (p = 0.040). These findings indicate that improving Pap smear utilization in island communities requires strengthening community-based health education strategies and optimizing the role of healthcare professionals as primary sources of health information. It is recommended that community health centers and local governments intensify active promotion, expand periodic mass screening programs, and integrate Pap smear education into routine health services to increase early cervical cancer detection among women of reproductive age.
Co-Authors Alia Keumala Muda, Cut Ayu Larasati Azahra, Gadiza BUDI INDRAWAN Chrisafi, Astrid Damayanti, Hazfrina Dwiyogo, Santos Winarso Elistia, Elistia Fachmi Tamzil Farhana, Najla Kamilia Febriyanty, Deasy Fresitinawati, Senintyas Heryana, Ade Intan Silviana Irdanuraprida Idris Irfandi, Ahmad Khiko Mona Hapsari, Ryan Khoirunnisa, Giri Arum Lutfiyah8, Evi Mahadewi, Erlina Puspitaloka Mira Asmirajanti Mohamad Reza Hilmy Muda, Cut Alia Keumala Muniroh, Muniroh Muslimah, Annisaa Nuur Nabila, Anggun Nurhasanah, Imas Puspitaloka Mahadewi, Erlina Putri, Marsha Navita Putri, Zaskia Respatiningtyas Rahma, Fani Dwi Rahmawati, Mia Ramadhania, Ramadhania Rini Handayani Rosdiana, Hafsha Salomon, Sam Setiati, Ritta Setiawati, Popong Shorayasari, Susi Siahaan, Avris Romario Diparaja Silviana Mustikawati, Intan Sudarmika, Dina Suryari Purnama Sutinah, Nina Taufik Rendi Anggara Tolego, James Arnold Triwahyuni, Nurul Hikmat Veronika, Erna Vionalita, Gisely Yulhendri Yulhendri