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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Journal of Sustainable Tourism and Entrepreneurship Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Formosa Journal of Applied Sciences (FJAS) Journal of Hospitality Accommodation Management Journal of Mandalika Review Indonesian Journal of Applied and Industrial Sciences (ESA) Jurnal Multidisiplin West Science Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) West Science Interdisciplinary Studies Jurnal Penelitian dan Pengabdian Masyarakat JIMP: Jurnal Ilmiah Manajemen Pancasila West Science Interdisciplinary Studies NHI Hospitality International Journal Review of Management, Accounting, and Business Studies Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Jurnal Ilmiah Pariwisata Journal of Hotel Management
Sulistyawati, Ni Luh Ketut Sri
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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The Influence of Training on the Performance of Food & Beverage Service Department Employees at Four Seasons Resort Bali At Sayan Winarsa, Ni Putu Bintang Pertiwi; Sadjuni, Ni Luh Gde Sri; Sulistyawati, Ni Luh Ketut Sri
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11290

Abstract

Declining employee performance can cause problems for the company. Declining guest comments can indicate a decline in performance, which can affect the hotel's reputation. Developing employee competencies and skills to improve company operations that lead to improved performance. The study was conducted with the intention of determining the effect of training on the performance of food and beverage service employees at the Four Seasons Resort Bali at Sayan Hotel. The data collection methodology was carried out by distributing questionnaires to 38 respondents. The methodology used was the classical assumption test, unit regression analysis, T-test and determination coefficient test using SPSS version 25 for Windows. Based on the analysis, training has a good and significant effect on employee performance (tcount> ttable = 9.279> 2.028). Training has a contribution to influencing employee performance by 70.5% in the strong category.
The Effect of Job Stress on Turnover Intention at SIX SENSES Uluwatu, Bali Juniastuti, Ni Made; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11292

Abstract

Human resources are an important aspect that determines the success of a company in achieving its goals. However, companies often face problems such as turnover intention, which is the willingness of employees to change jobs. This study aims to examine the effect of work stress on turnover intention at Six Senses Uluwatu, Bali. A total of 74 respondents were selected through a purposive sampling method. Data were collected using a 5-point Likert scale questionnaire with 30 statements. Data analysis was carried out using the classical assumption test, simple linear regression, t-test, and coefficient of determination with SPSS 24 Windows version. The results showed that work stress had a positive and significant effect on turnover intention, with a tcount>ttable value of 15,409> 1,996 and a significance value of 0.000 <α<0.05. Work stress contributed 76.7% to turnover intention. This study is the basis for evaluating employee work stress.
The Influence of Work Environment and Career Development on Employee Retention at Golden Tulip Jineng Resort Bali Dhari, Anak Agung Ayu Tantri Pradnyan; Sulistyawati, Ni Luh Ketut Sri; Sabudi, Nyoman Sukana
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11296

Abstract

Decreasing Employee Retention can be a problem for companies that show an increase in employee turnover. Factors influencing employee retention are career development and creating a conducive work environment. The purpose of this study was to determine how the work environment and career development impact employee retention at GT Jineng Resort Bali. All employees of GT Jineng Resort Bali were 64 sample respondents using saturated sampling techniques. The data analysis techniques used were multiple linear regression, coefficient of determination, tt test and F test. The results explain that the work environment and career development have a positive and significant effect on employee retention partially and simultaneously. The work environment and career development variables have an influence of 58.9% on employee retention. Researchers suggest that GT Jineng Resort Bali rearrange the work space, always be fair in giving promotions and always listen to every employee's career aspirations.
The Influence of Job Satisfaction and Organizational Commitment on Employee Loyalty at Capella Ubud Bali Widyaningsih, Ni Luh Nyoman; Diwyarthi , Ni Desak Made Santi; Sulistyawati, Ni Luh Ketut Sri
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11297

Abstract

Decreasing employee loyalty can be a problem for the company, this is related to the increase in turnover rates where companies must re-recruit to ensure the sustainability of the company's operations. The purpose of this study was to test partially and simultaneously the effect of job satisfaction and organizational commitment on employee loyalty at Capella Ubud Bali. To collect data, questionnaires were distributed to 59 respondents. The t-test, coefficient of determination test, classical assumption test and F-test were used to analyze the data. Based on the data analysis, the results of Job Satisfaction and organizational commitment with partial have a good and significant impact on Employee Loyalty. In addition, with the simultaneous job satisfaction and organizational commitment also have a significant impact on employee loyalty. Together they contribute to influencing Employee Loyalty by 66.4% which is included in the category of strong influence.
Pengaruh Gaya Kepemimpinan Transaksional dan Motivasi Terhadap Kinerja Karyawan di Hotel Vila Lumbung Nugraha, Pande Kadek Oka Adi; Sulistyawati, Ni Luh Ketut Sri; Pramana, I Dewa Putu Hendri; Suprastayasa, I Gusti Ngurah Agung
Jurnal Ilmiah Pariwisata Vol 28 No 1 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i1.1661

Abstract

This study aims to determine the effect of transactional leadership style and motivation on employee performance at Hotel Vila Lumbung. Quantitative descriptive research is this type of research. The sampling technique in this study was saturated sampling, because the total population and number of samples in this study were the same, namely 38 employees of Hotel Vila Lumbung. Data collection techniques by distributing questionnaires with the analysis technique of multiple linear regression methods. The transactional leadership style in this study has a significant effect on employee performance at Hotel Vila Lumbung, because the transactional leadership style is used by Hotel Vila Lumbung to achieve goals efficiently, by motivating their subordinates to carry out tasks related to work results and giving awards. . Motivation in this study has a significant effect on employee performance at Hotel Vila Lumbung, because work motivation includes providing attractive career paths or promotions for employees which will affect high employee performance. Leaders at Hotel Vila Lumbung are expected to be able to guide, educate, protect and delight so that their employees can be happy and follow what their superiors order. Hotel Vila Lumbung needs to pay attention to work motivation so that work performance is higher. Keywords: Transactional Leadership Style, Motivation, Employee Performance
The Effect of Motivation and Work Environment on Employee Performance at Resort Hotel I Gede Andika Harianto; Ni Luh Ketut Sri Sulistyawati; Irene Hanna H Sihombing
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 3 No 1 (2025)
Publisher : Depertment of Hospitality, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v3i1.1635

Abstract

Purpose of the study: This study examines how work environment and motivation jointly influence staff performance at Prama Sanur Beach Hotel in Bali. Design/methodology: A total of 64 employees were selected using non-probability sampling. Primary data were collected through self-administered questionnaires. Data were analyzed using multiple linear regression in SPSS version 23 for Windows. Findings: Results show that motivation (X1) has a significant and positive partial effect on employee performance. The work environment (X2) also exerts a significant and positive partial effect on performance. Together, motivation and work environment significantly influence employee performance. The model’s coefficient of determination (R²) is 71.4%, indicating that a substantial proportion of the variance in performance is explained by these two independent variables. Research limitations/Implications: Theoretically, it confirms that work environment and motivation are key, interacting predictors of employee performance, supporting integrated performance models in hospitality and tourism research. Practically, it suggests that hotel managers can substantially improve staff performance by simultaneously enhancing physical and psychosocial work conditions and implementing motivation-focused HR practices such as recognition, development opportunities, and participative management. Methodologically, the findings provide a replicable regression-based approach for mid-sized hotel studies while highlighting the need for future research to adopt more comprehensive structural models, include additional variables (e.g., leadership, compensation, work stress), and use larger, more diverse, multi-site samples to strengthen generalizability. Novelty/Originality of the study: This study provides context-specific evidence on the combined influence of work environment and motivation on employee performance within a luxury beach hotel in Bali, offering practical insights for hospitality management in similar resort settings.
The effect of social media marketing toward purchase intention of domestic tourists at Indigo Bali Seminyak Beach Hotel Ni Putu Ariska Widhiasih; Ni Luh Gde Sri Sadjuni; Ni Luh Ketut Sri Sulistyawati
Review of Management, Accounting, and Business Studies Vol. 6 No. 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/revenue.v6i1.6108

Abstract

Purchase intention is a key factor that influences consumers in making purchasing decisions. One strategy thathas proven effective in increasing purchase intention is social media marketing. Hotel Indigo Bali Seminyakactively utilizes social media platforms, particularly Instagram and Facebook, to promote its brand and engagewith potential customers. This study aims to examine the effect of the hotel's social media marketing efforts onthe purchase intentions of domestic tourists. The research used a combination of documentation and surveymethods, with questionnaires distributed to 90 domestic tourist respondents. The data were analyzed usingvalidity and reliability tests, classical assumption testing, and simple linear regression. The results show that socialmedia marketing has a significant and positive impact on purchase intention. These findings highlight theimportance of maintaining an active and engaging presence on social media, as it can strongly influence consumerinterest and behavior. For hospitality businesses, investing in strategic social media campaigns can be a valuabletool in attracting and converting potential customers.
Peran Ulasan Tamu Online TripAdvisor pada Hotel Mewah: Pendekatan Analisis Sentimen untuk Meningkatkan Kinerja Hotel Sri Aida Melianty; Putu Diah Sastri Pitanatri; Ni Luh Ketut Sri Sulistyawati
Journal of Sustainable Tourism and Entrepreneurship Vol. 7 No. 4 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/joste.v7i4.4276

Abstract

Purpose: This study aims to analyze guest sentiment expressed in TripAdvisor reviews of Conrad Bali using the Multinomial Naïve Bayes algorithm to identify service attributes discussed by guests and generate evidence-based managerial insights that support hotel performance enhancement. Methodology: A quantitative text-mining approach was used. 833 TripAdvisor reviews (2023–2025) were collected using the Apify web scraping tool. The analysis involved text preprocessing, TF-IDF feature extraction, sentiment classification using the Multinomial Naïve Bayes algorithm, Synthetic Minority Oversampling Technique (SMOTE) for class balancing, confusion matrix evaluation, and word cloud visualization using Python. Results: The findings revealed that Positive, neutral, and negative sentiments accounted for 88.48%,8.64%and 2.88%, respectively. The application of SMOTE improved the model classification balance, increasing the F1-score from 0.8298 to 0.8596. Words related to staff, service, room, and hotel facilities appeared most frequently within positively classified reviews, indicating recurring discussion themes associated with favorable guest experiences. Conclusions: The findings demonstrate that sentiment analysis can effectively identify guest perceptions and recurring service attributes discussed in online hotel reviews. These insights support evidence-based service evaluation and managerial decision-making, thereby contributing to continuous service improvement and hotel performance enhancement. Limitations: The study was limited to TripAdvisor reviews, and the word clouds reflected word frequency rather than contextual meaning. In addition, the relatively small number of negative reviews may limit the classifier's ability to generalize minority sentiment patterns. Contributions: This study contributes to contemporary digital service quality research by applying machine learning-based sentiment analysis to understand guest experiences and improve hotel service quality.
The Effect of Work Motivation on Employee Performance at ABC Hotel Virelion Zachary Rambing; Ni Luh Ketut Sri Sulistyawati; Ni Desak Made Santi Diwyarthi
West Science Interdisciplinary Studies Vol. 4 No. 08 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i08.3003

Abstract

The hospitality industry is highly dependent on human resources because service quality is directly influenced by employee performance. In luxury hotels, employee performance becomes a critical factor in ensuring guest satisfaction, operational excellence, and brand reputation. This study aims to analyze the effect of work motivation on employee performance at ABC Hotel, a five-star hospitality property in Bali with 465 employees across various operational and administrative departments. The research was motivated by customer feedback data from 2023–2025, which indicated that the most frequent guest complaints were related to service speed and service quality, suggesting the importance of improving employee performance. This study employs a quantitative approach using a survey method. The population consists of all employees of ABC Hotel, while the sample of 82 respondents was determined using the Slovin formula with a 10% margin of error. Data were collected through questionnaires using a five-point Likert scale and supported by interviews with the Learning and Development Manager. The independent variable is work motivation, measured through five dimensions: physiological needs, safety needs, social needs, esteem needs, and self-actualization needs. The dependent variable is employee performance, measured through five dimensions: job, career, innovator, team, and organization. Data analysis includes instrument testing, descriptive statistics, and simple linear regression analysis. The study hypothesizes that work motivation has a positive and significant effect on employee performance. The findings are expected to contribute both theoretically to human resource management literature in hospitality and practically to management strategies for enhancing employee motivation and service quality in five-star hotel operations.
The Effect of Work Motivation on Employee Performance at ABC Hotel Virelion Zachary Rambing; Ni Luh Ketut Sri Sulistyawati; Ni Desak Made Santi Diwyarthi
West Science Interdisciplinary Studies Vol. 4 No. 08 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i08.3003

Abstract

The hospitality industry is highly dependent on human resources because service quality is directly influenced by employee performance. In luxury hotels, employee performance becomes a critical factor in ensuring guest satisfaction, operational excellence, and brand reputation. This study aims to analyze the effect of work motivation on employee performance at ABC Hotel, a five-star hospitality property in Bali with 465 employees across various operational and administrative departments. The research was motivated by customer feedback data from 2023–2025, which indicated that the most frequent guest complaints were related to service speed and service quality, suggesting the importance of improving employee performance. This study employs a quantitative approach using a survey method. The population consists of all employees of ABC Hotel, while the sample of 82 respondents was determined using the Slovin formula with a 10% margin of error. Data were collected through questionnaires using a five-point Likert scale and supported by interviews with the Learning and Development Manager. The independent variable is work motivation, measured through five dimensions: physiological needs, safety needs, social needs, esteem needs, and self-actualization needs. The dependent variable is employee performance, measured through five dimensions: job, career, innovator, team, and organization. Data analysis includes instrument testing, descriptive statistics, and simple linear regression analysis. The study hypothesizes that work motivation has a positive and significant effect on employee performance. The findings are expected to contribute both theoretically to human resource management literature in hospitality and practically to management strategies for enhancing employee motivation and service quality in five-star hotel operations.
Co-Authors Anjani, Ayu Putu Mira Nafa Cahyo Purnomo Loanata Clearesta Adinda Dhari, Anak Agung Ayu Tantri Pradnyan Diwyarthi , Ni Desak Made Santi Gangga Dwicaksana, Dewa Gede Harianto, I Gede Andika I Dewa Putu Hendri Pramana I Gede Andika Harianto I Gusti Agung Ayu Ratih Adriana Wetan I Gusti Agung Gede Witarsana I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Gusti Wayan Murjana Yasa I Putu Riyan Melvin I Wayan Jata I Wayan Jata Ida Ayu Kalpikawati Ida Ayu Kalpikawati Ida Ayu Sri Mahendra Dewi Ida Ayu Sri Puspa Adi Irene Hanna H Sihombing Istani, Ni Nyoman Pusti Jata, I Ketut Juniastuti, Ni Made Kadek Andita Dwi Pratiwi Kalpikawati , Ida Ayu Loananta, Cahyo Purnomo Loanata, Cahyo Maesa, I Ketut Pasek Krisna Maswiartha, Nyoman Gede Nasarani Sani, Gabriella Marcelina Ni Desak Made Santi Diwyarthi Ni Gusti Ayu Cempaka, Ranti Ni Luh Gde Sri Sadjuni Ni Made Sri Rukmiyati Ni Made Sri Rukmiyati Ni Made Suastini Ni Made Suastini Ni Made Suastini, Ni Made Ni Nyoman Sukerti Ni Putu Ariska Widhiasih Ni Putu Indah Sukmayani Ni Putu Shintia Wedani Nugraha, Pande Kadek Oka Adi Nyoman Gede Mas Wiartha Pande Kadek Oka Adi Nugraha Pinaria , Ni Wayan Chintia pinaria, ni wayan chintia Pramana, I Dewa Putu Hendri Prastha Adyatma Pratama , I Wayan Adi Pratama, I Wayan Adi Putra, I Dewa Gde Angga Krisna Putu Diah Sastri Pitanatri Putu Gede Eka Darmaputra Putu Puja, Ida Bagus Sabudi, I Nyoman Sukana Sabudi, Nyoman Sukana Sanjaya, Farisa Nurfitri Sri Aida Melianty Sri Rukmiyati, Ni Made Suastini , Ni Made Suryadi, Sherin Natasha Suryadi Tatiana, Putri Maura Virelion Zachary Rambing Widyaningsih, Ni Luh Nyoman Winarsa, Ni Putu Bintang Pertiwi Witarsana , Agung Gede Wulandari, Ni Putu Cahyani Trisna Yanti, Kadek Karisma