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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Journal of Sustainable Tourism and Entrepreneurship Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Formosa Journal of Applied Sciences (FJAS) Journal of Hospitality Accommodation Management Journal of Mandalika Review Indonesian Journal of Applied and Industrial Sciences (ESA) Jurnal Multidisiplin West Science Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) West Science Interdisciplinary Studies Jurnal Penelitian dan Pengabdian Masyarakat JIMP: Jurnal Ilmiah Manajemen Pancasila West Science Interdisciplinary Studies NHI Hospitality International Journal Review of Management, Accounting, and Business Studies Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Jurnal Ilmiah Pariwisata Journal of Hotel Management
Sulistyawati, Ni Luh Ketut Sri
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Budaya Organisasi terhadap Kinerja Karyawan di X Resort Bali Tatiana, Putri Maura; Ida Ayu Kalpikawati; Sri Sulistyawati, Ni Luh Ketut
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1595

Abstract

Organizational culture influences employees by shaping their beliefs, values, andexpectations, which in turn impacts the success of a company and the performance of itsstaff. This research aimed to assess how organizational culture affects employeeperformance at X Resort Bali. The study involved a total of 264 employees from X Resort Bali,with a sample of 72 selected using proportionate stratified random sampling. Data analysiswas conducted using simple linear regression, t-tests, and the coefficient of determination,with SPSS version 29 for Windows. The findings indicate that organizational culture has apositive and significant effect on employee performance, evidenced by a t-value of 13.174(greater than the critical value of 1.666) and a significance level of 0.001 (less than 0.05).Organizational culture was found to account for 71.3% of the variation in employeeperformance at X Resort Bali.
Dampak Kualitas Pelayanan pada Minat Beli Wedding Package di Hotel JBM Gangga Dwicaksana, Dewa Gede; Sri Sadjuni, Ni Luh Gde; Sri Sulistyawati, Ni Luh Ketut; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 10 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i10.2638

Abstract

Tingkat persaingan yang tinggi dalam industri jasa mendorong perusahaan untuk terus meningkatkan kualitas layanan mereka. Penelitian ini bertujuan untuk menguji pengaruh kualitas layanan terhadap niat beli konsumen pada paket pernikahan di Hotel JBM. Metode kuantitatif digunakan dengan sampel sebanyak 113 responden. Data dianalisis menggunakan regresi linier sederhana dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan adanya pengaruh positif dan signifikan kualitas layanan terhadap niat beli, dengan kontribusi sebesar 92,5% yang dikategorikan kuat. Hal ini membuktikan bahwa semakin tinggi kualitas layanan, semakin besar pula kemungkinan konsumen berniat membeli paket pernikahan di Hotel JBM.
Pengaruh Stres Kerja Terhadap Kinerja Karyawan di Four Points By Sheraton Bali, Seminyak Maesa, I Ketut Pasek Krisna; Sabudi, I Nyoman Sukana; Sulistyawati, Ni Luh Ketut Sri
JIMP : Jurnal Ilmiah Manajemen Pancasila Vol. 4 No. 2 (2024): September
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jimp.v4i2.6952

Abstract

This study aims to investigate the effect of job stress on employee performance at Four Points by Sheraton Bali, Seminyak. Data was obtained through questionnaires involving all 75 employees as respondents, using the saturated sample method. The results showed that job stress has a negative and significant impact on employee performance. Data analysis was conducted using the coefficient of determination, T test, and simple linear regression analysis. The T test shows that the value of work stress (X) is -0.768 with a significance value of 0.000. The coefficient of determination indicates that work stress affects employee performance by 51.5%, while the remaining 48.5% is influenced by other variables not included in this study.
Pendampingan Penguatan Minat dan Ketrampilan Masyarakat Desa Wisata dalam Era Industry 4.0 dan Society 5.0 Diwyarthi, Ni Desak Made Santi; Wiartha, Nyoman Gede Mas; Sadjuni, Ni Luh Gde Sri; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana; Pramana, I Dewa Putu Hendri; Pratama, I Wayan Adi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 2 (2024): May 2024
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v2i2.239

Abstract

The Community Service Activity by the Hospitality Management Program, Bali Tourism Polytechnic, took place on Saturday, May 27, 2023. This activity was conducted through training and hands-on practice for 25 MSME (Micro, Small, and Medium-sized Enterprises) owners in Cemagi Tourism Village. The Community Service Activity with the topic of Strengthening the Interests and Skills of Cemagi Tourism Village Residents has had a positive impact in preparing the community to participate in the era of Industry 4.0 and Society 5.0. The development of tourism and the skills of the local community are crucial for improving the well-being and economic potential in Cemagi Tourism Village. The selection of the topic to strengthen interests and skills as baristas was a wise choice, considering the growth of restaurants and accommodations in Badung Regency that require skilled workers in the coffee shop industry
Pemanfaatan Digital Marketing Dan Pengembangan SDM untuk Meningkatan Kualitas Pelayanan Akomodasi di Desa Wisata Taro Tegallalang Gianyar Bali Kalpikawati, Ida Ayu; Sulistyawati, Ni Luh Ketut Sri; Pinaria, Ni Wayan Chintia; Adinda, Clearesta; Suastini, Ni Made; Loananta, Cahyo Purnomo; Pratiwi, Kadek Andita Dwi; Jata, I Ketut
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 4 No. 2 (2024): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v4i2.1588

Abstract

Taro Village is one of the leading tourist villages in Gianyar, Bali, offering natural and cultural potential that supports community welfare through tourism. By 2024, there has been a significant increase in the number of accommodations in Taro Village, which has created new challenges regarding digital marketing and meeting service standards in accommodation management. This Community Service Program aims to enhance the competence of accommodation managers in Taro Village through training on excellent service, accommodation standardization, and effective digital marketing. The program combines socialization and practical activities, focusing on improving accommodation visibility as well as implementing service standards and processes. The expected outcomes include enhanced competence of accommodation managers, a deeper understanding of digital marketing, and better service standard implementation, enabling Taro Village to compete as a premier tourist destination. The program was attended by 30 participants, including accommodation owners, members of Pokdarwis, and local residents involved in the tourism sector in Taro Village. The activities, consisting of socialization and practical sessions, were held on September 17-18, 2024. The evaluation was conducted by distributing questionnaires to participants to measure their satisfaction. The results showed that the average satisfaction score reached 3.8, which falls into the "very good" category, with most participants expressing a willingness to participate in similar activities in the future. Participants also requested more practical materials so they can directly learn and apply the skills taught, making the training more relevant to their field needs.  
The Effect of Service Quality on Customer Satisfaction at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali Suryadi, Sherin Natasha Suryadi; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana
Formosa Journal of Applied Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i8.10777

Abstract

Hotels to increase competitiveness need to prioritize customer satisfaction with the quality of service that affects. The study aims to determine the effect of service quality on customer satisfaction of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. The data used includes quantitative data in the form of questionnaires and qualitative data in the form of customer complaints and interviews with Human Resources Staff. The sampling technique method used in this research is purposive sampling.  Analysis was carried out using simple linear regression and SPSS version 29 for Windows. This study gives results if Customer Quality (X) has a significant effect on Customer Satisfaction (Y) with a tcount> ttable = 16.010> 1.661 and a significance number < α = 0.000 < 0.05. This study concludes that service quality has a significant effect on customer satisfaction.
The Effect of Training on Employee Performance in the Food & Beverage Department at the Stones Legian, Bali - Autograph Collection Hotels Putra, I Dewa Gde Angga Krisna; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan
Formosa Journal of Applied Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i8.10778

Abstract

Effective training creates good employee performance. The purpose of this research is to determine the effect of training on employee performance in the Food & Beverage Department of The Stones Legian, Bali - Autograph Collection Hotels.  There were 80 respondents in this research using saturated sampling method. This research found that employee performance is positively and significantly affected by training. Questionnaires were distributed through data collection and measured 24 statement items with a Likert 4 scale. Classical assumption testing, simple linear regression, coefficient of determination and t-test are used in data analysis techniques in this research.  Based on the coefficient of determination analysis, it was found that training significantly influenced 70.4% of employee performance. Then other aspects that have not been included in this research also have an influence of 29.6%.
The Influence of Job Satisfaction and Loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport Anjani, Ayu Putu Mira Nafa; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan
Formosa Journal of Applied Sciences Vol. 3 No. 9 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i9.11263

Abstract

Organizational Citizenship Behavior (OCB) impacts various aspects such as job satisfaction and employee loyalty. This study aims to determine the effect of employee satisfaction and loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport. The research population includes the employees of Hilton Garden Inn, with a sample of 76 respondents using a census sampling method. The analysis was conducted using simple linear regression and SPSS version 26 for Windows as the analytical tool. The results of this study indicate that both job satisfaction and employee loyalty have a positive and significant influence on organizational citizenship behavior, both partially and simultaneously. The contribution of job satisfaction and loyalty to organizational citizenship behavior is 56.5%.
Pengaruh Kepuasan kerja Terhadap Organizational Citizenship Behavior (OCB) Pada karyawan The Westin Resort & Spa Ubud Bali Sanjaya, Farisa Nurfitri; Sulistyawati, Ni Luh Ketut Sri; Kalpikawati, Ida Ayu
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1509

Abstract

To increase competitiveness and achieve company goals, human resources must have additional behavior known as Organizational Citizenship Behavior. Various factors, such as employee satisfaction can influence the level of Organizational Citizenship Behavior in a company. This study aims to determine the effect of job satisfaction on Organizational Citizenship Behavior. The population uses employees who work at The Westin Resort & Spa Ubud, Bali as many as 120 employees using the saturated sample technique. The results of data analysis show that job satisfaction has a positive and significant effect on Organizational Citizenship Behavior, where the regression value is 0.607, The t-count value is 8.555> 1.981 and The significance value is 0.001 <0.05. The magnitude of the effect of job satisfaction on Organizational Citizenship Behavior is 38.3%. Researchers suggest that leaders of The Westin Resort & Spa Ubud, Bali improve employee cooperation through team building to strengThen interpersonal relationships and build trust, reward outstanding employees and conduct periodic evaluations.
Pengaruh Motivasi dan Lingkungan Kerja terhadap Kinerja Karyawan di Prama Sanur Beach Bali Harianto, I Gede Andika; Sri Sulistyawati, Ni Luh Ketut; H. Sihombing, Irene Hanna
Jurnal Multidisiplin West Science Vol 3 No 09 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i09.1594

Abstract

Kinerja adalah penyelesaian tugas dan tanggung jawab oleh sekelompok orang dalam suatu organisasi. Tujuan penelitian ini adalah mengetahui pengaruh motivasi dan lingkungan kerja terhadap kinerja karyawan di hotel Prama Sanur Beach Bali. Populasi dalam penelitian ini melibatkan seluruh karyawan Prama Sanur Beach Bali. Sampel dalam penelitian ini berjumlah 64 orang yang dipilih menggunakan teknik non-probability sampling. Penelitian ini menggunakan data primer, yang diperoleh melalui penyebaran kuesioner (daftar pertanyaan) kepada responden. Metode analisis menggunakan regresi linier berganda dengan SPSS version 23 for Windows. Hasil penelitian ini menunjukan Variabel Motivasi (X1) secara parsial berpengaruh positif dan signifikan terhadap Kinerja Karyawan dengan nilai thitung > ttabel = 5,319 >1,999 dan nilai signifikansi < α = 0,000< 0,05. Variabel Lingkungan Kerja (X2) secara parsial berpengaruh positif dan signifikan terhadap Kinerja Karyawan dengan nilai thitung > ttabel = 3,348 >1,999 dan nilai signifikansi < α = 0,000< 0,05. Variabel Motivasi dan Lingkungan Kerja secara simultan berpengaruh terhadap Kinerja Karyawan dengan nilai Fhitung > Ftabel = 76,094 > 4,00 dan nilai signifikansi < ∝ = 0,000 < 0,05. Hasil koefisien determinasi dalam penelitian ini sebesar 71,4% maka dapat dinyatakan bahwa variabel bebas berpengaruh kuat terhadap variabel terikat.
Co-Authors Anjani, Ayu Putu Mira Nafa Cahyo Purnomo Loanata Clearesta Adinda Dhari, Anak Agung Ayu Tantri Pradnyan Diwyarthi , Ni Desak Made Santi Gangga Dwicaksana, Dewa Gede Harianto, I Gede Andika I Dewa Putu Hendri Pramana I Gede Andika Harianto I Gusti Agung Ayu Ratih Adriana Wetan I Gusti Agung Gede Witarsana I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Gusti Wayan Murjana Yasa I Putu Riyan Melvin I Wayan Jata I Wayan Jata Ida Ayu Kalpikawati Ida Ayu Kalpikawati Ida Ayu Sri Mahendra Dewi Ida Ayu Sri Puspa Adi Irene Hanna H Sihombing Istani, Ni Nyoman Pusti Jata, I Ketut Juniastuti, Ni Made Kadek Andita Dwi Pratiwi Kalpikawati , Ida Ayu Loananta, Cahyo Purnomo Loanata, Cahyo Maesa, I Ketut Pasek Krisna Maswiartha, Nyoman Gede Nasarani Sani, Gabriella Marcelina Ni Desak Made Santi Diwyarthi Ni Gusti Ayu Cempaka, Ranti Ni Luh Gde Sri Sadjuni Ni Made Sri Rukmiyati Ni Made Sri Rukmiyati Ni Made Suastini Ni Made Suastini Ni Made Suastini, Ni Made Ni Nyoman Sukerti Ni Putu Ariska Widhiasih Ni Putu Indah Sukmayani Ni Putu Shintia Wedani Nugraha, Pande Kadek Oka Adi Nyoman Gede Mas Wiartha Pande Kadek Oka Adi Nugraha Pinaria , Ni Wayan Chintia pinaria, ni wayan chintia Pramana, I Dewa Putu Hendri Prastha Adyatma Pratama , I Wayan Adi Pratama, I Wayan Adi Putra, I Dewa Gde Angga Krisna Putu Diah Sastri Pitanatri Putu Gede Eka Darmaputra Putu Puja, Ida Bagus Sabudi, I Nyoman Sukana Sabudi, Nyoman Sukana Sanjaya, Farisa Nurfitri Sri Aida Melianty Sri Rukmiyati, Ni Made Suastini , Ni Made Suryadi, Sherin Natasha Suryadi Tatiana, Putri Maura Virelion Zachary Rambing Widyaningsih, Ni Luh Nyoman Winarsa, Ni Putu Bintang Pertiwi Witarsana , Agung Gede Wulandari, Ni Putu Cahyani Trisna Yanti, Kadek Karisma