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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Journal of Sustainable Tourism and Entrepreneurship Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Formosa Journal of Applied Sciences (FJAS) Journal of Hospitality Accommodation Management Journal of Mandalika Review Indonesian Journal of Applied and Industrial Sciences (ESA) Jurnal Multidisiplin West Science Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) West Science Interdisciplinary Studies Jurnal Penelitian dan Pengabdian Masyarakat JIMP: Jurnal Ilmiah Manajemen Pancasila West Science Interdisciplinary Studies NHI Hospitality International Journal Review of Management, Accounting, and Business Studies Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Jurnal Ilmiah Pariwisata Journal of Hotel Management
Sulistyawati, Ni Luh Ketut Sri
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kepuasan kerja Terhadap Organizational Citizenship Behavior (OCB) Pada karyawan The Westin Resort & Spa Ubud Bali Sanjaya, Farisa Nurfitri; Sulistyawati, Ni Luh Ketut Sri; Kalpikawati, Ida Ayu
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1509

Abstract

To increase competitiveness and achieve company goals, human resources must have additional behavior known as Organizational Citizenship Behavior. Various factors, such as employee satisfaction can influence the level of Organizational Citizenship Behavior in a company. This study aims to determine the effect of job satisfaction on Organizational Citizenship Behavior. The population uses employees who work at The Westin Resort & Spa Ubud, Bali as many as 120 employees using the saturated sample technique. The results of data analysis show that job satisfaction has a positive and significant effect on Organizational Citizenship Behavior, where the regression value is 0.607, The t-count value is 8.555> 1.981 and The significance value is 0.001 <0.05. The magnitude of the effect of job satisfaction on Organizational Citizenship Behavior is 38.3%. Researchers suggest that leaders of The Westin Resort & Spa Ubud, Bali improve employee cooperation through team building to strengThen interpersonal relationships and build trust, reward outstanding employees and conduct periodic evaluations.
Pengaruh Motivasi dan Lingkungan Kerja terhadap Kinerja Karyawan di Prama Sanur Beach Bali I Gede Andika Harianto; Ni Luh Ketut Sri Sulistyawati; Irene Hanna H. Sihombing
Jurnal Multidisiplin West Science Vol 3 No 09 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i09.1594

Abstract

Kinerja adalah penyelesaian tugas dan tanggung jawab oleh sekelompok orang dalam suatu organisasi. Tujuan penelitian ini adalah mengetahui pengaruh motivasi dan lingkungan kerja terhadap kinerja karyawan di hotel Prama Sanur Beach Bali. Populasi dalam penelitian ini melibatkan seluruh karyawan Prama Sanur Beach Bali. Sampel dalam penelitian ini berjumlah 64 orang yang dipilih menggunakan teknik non-probability sampling. Penelitian ini menggunakan data primer, yang diperoleh melalui penyebaran kuesioner (daftar pertanyaan) kepada responden. Metode analisis menggunakan regresi linier berganda dengan SPSS version 23 for Windows. Hasil penelitian ini menunjukan Variabel Motivasi (X1) secara parsial berpengaruh positif dan signifikan terhadap Kinerja Karyawan dengan nilai thitung > ttabel = 5,319 >1,999 dan nilai signifikansi < α = 0,000< 0,05. Variabel Lingkungan Kerja (X2) secara parsial berpengaruh positif dan signifikan terhadap Kinerja Karyawan dengan nilai thitung > ttabel = 3,348 >1,999 dan nilai signifikansi < α = 0,000< 0,05. Variabel Motivasi dan Lingkungan Kerja secara simultan berpengaruh terhadap Kinerja Karyawan dengan nilai Fhitung > Ftabel = 76,094 > 4,00 dan nilai signifikansi < ∝ = 0,000 < 0,05. Hasil koefisien determinasi dalam penelitian ini sebesar 71,4% maka dapat dinyatakan bahwa variabel bebas berpengaruh kuat terhadap variabel terikat.
Pengaruh Stres Kerja Terhadap Kinerja Karyawan di Four Points By Sheraton Bali, Seminyak Maesa, I Ketut Pasek Krisna; Sabudi, I Nyoman Sukana; Sulistyawati, Ni Luh Ketut Sri
JIMP : Jurnal Ilmiah Manajemen Pancasila Vol 4 No 2 (2024): September
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jimp.v4i2.6952

Abstract

This study aims to investigate the effect of job stress on employee performance at Four Points by Sheraton Bali, Seminyak. Data was obtained through questionnaires involving all 75 employees as respondents, using the saturated sample method. The results showed that job stress has a negative and significant impact on employee performance. Data analysis was conducted using the coefficient of determination, T test, and simple linear regression analysis. The T test shows that the value of work stress (X) is -0.768 with a significance value of 0.000. The coefficient of determination indicates that work stress affects employee performance by 51.5%, while the remaining 48.5% is influenced by other variables not included in this study.
SOSIALISASI DALAM MENINGKATKAN PARTISIPASI MASYARAKAT PADA GREEN ACCOMMODATION AND F&B SERVICE DI DESA WISATA KELIKI Wiartha, Nyoman Gede Mas; Suastini, Ni Made; Diwyarthi, Ni Desak Made Santi; Pratiwi, Kadek Andita Dwi; Pinaria, Ni Wayan Chintia; Sadjuni, Ni Luh Gde Sri; Jata, I Wayan; Sulistyawati, Ni Luh Ketut Sri; Loanata, Cahyo; Sabudi, I Nyoman Sukana
Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Vol. 2 No. 1 (2024): Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif
Publisher : PT. Gelora Cipta Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Artikel ini bertujuan untuk memberikan gambaran komprehensif tentang kegiatan pengabdian masyarakat yang dilakukan oleh Program Studi Pengelolaan Perhotelan Politeknik Pariwisata Bali, dengan fokus pada partisipasi masyarakat dalam green accommodation dan pelayanan F&B di Desa Wisata Keliki, Gianyar. Pengabdian kepada masyarakat berlangsung selama dua hari, 30-31 Mei, di desa wisata Keliki, Gianyar, diikuti oleh 30 pemuda yang berasal dari desa wisata Keliki. Metode yang digunakan adalah Community Based Development, yang memperlihatkan partisipasi aktif masyarakat lokal dalam menggali potensi sumber daya secara maksimal. Program pengabdian masyarakat ini berhasil meningkatkan partisipasi dan keterampilan masyarakat Desa Wisata Keliki dalam mengelola green accommodation serta pelayanan F&B. Dengan meningkatnya kesadaran tentang pentingnya praktik berkelanjutan dan pelayanan berkualitas, diharapkan daya tarik desa sebagai destinasi wisata akan semakin meningkat. Untuk memastikan keberlanjutan program ini, disarankan agar pelatihan dan sosialisasi dilakukan secara berkala, dengan evaluasi dan monitoring yang terus menerus. Selain itu, perlu diperkuat kemitraan dengan berbagai pihak, termasuk akademisi, pemerintah, dan sektor swasta, untuk mendukung pengembangan pariwisata yang berkelanjutan di Desa Wisata Keliki.
Pendampingan Pengelolaan Usaha Akomodasi di Bidang Front Office dan Housekeeping di Desa Wisata Melinggih Kelod Payangan Gianyar Bali Diwyarthi, Ni Desak Made Santi; Suastini , Ni Made; Pinaria , Ni Wayan Chintia; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan; Loanata , Cahyo Purnomo; Pratiwi , Kadek Andita Dwi; Wiartha, Nyoman Gede Mas; Kalpikawati , Ida Ayu; Sadjuni , Luh Gde Sri; Pratama , I Wayan Adi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 2 (2025): May 2025
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v3i2.357

Abstract

The purpose of this community service activity is to improve the technical competence and behavior of accommodation managers so that they are able to provide services that are in accordance with hotel industry standards while being based on local values ??and sustainability principles. The training, which was held on April 4-5, 2025, involved 30 members of the local community. The method used refers to the Community Empowerment and Learning by Doing approaches, supported by the theories of Excellent Service, Behavioral Competency, Expectancy Theory, Hospitality Experience, SERVQUAL, and Sustainable Tourism Development. The results of this mentoring show an increase in participants' understanding and skills in standard operating procedures for guest services and awareness of the importance of sustainability principles. This training is expected to form more competent, independent village tourism human resources that are ready to compete in the hotel industry while still upholding local Balinese values.
A Penguatan Minat dan Ketrampilan Masyarakat Desa Wisata dalam Era Industry4.0 dan Society5.0 Witarsana , Agung Gede; Diwyarthi, Ni Desak Made Santi; Wiartha, Nyoman Gede Mas Wiartha; Suastini, Ni Made; Sadjuni , Ni Luh Gede Sri; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 1 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i1.1189

Abstract

The Community Service Activity by the Hospitality Management Program, Bali Tourism Polytechnic, held on Saturday, May 27, 2023, was conducted through training and hands-on practice for 25 MSME owners in Cemagi Tourism Village. With the theme 'Strengthening the Interests and Skills of the Residents of Cemagi Tourism Village,' this activity has had a positive impact in preparing the community to participate in the era of Industry 4.0 and Society 5.0. The development of tourism and the skills of the local community are key to improving the well-being and economic potential of Cemagi Tourism Village. The choice to focus on strengthening interests and skills as baristas was a wise decision, considering the growth of restaurants and accommodations in Badung Regency that require skilled workers in the coffee shop industry.
PENGARUH SELF EFFICACY DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DI ADIWANA SVARGA LOKA UBUD Nirmala, Dian Septya; Sulistyawati, Ni Luh Ketut Sri; Sadjuni, Ni Luh Gde Sri
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.101037

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh self-efficacy dan lingkungankerja terhadap kinerja karyawan di Adiwana Svarga Loka. Kinerja karyawan diartikansebagai sejauh mana individu dapat memanfaatkan waktu kerja secara optimal,menghasilkan pekerjaan sesuai standar, serta bekerja sama dalam mencapai tujuanorganisasi. Self-efficacy dan lingkungan kerja diduga menjadi dua faktor yangmemengaruhi kinerja tersebut. Pendekatan penelitian ini menggunakan metodekuantitatif dengan regresi linier berganda, serta dilengkapi dengan uji t, uji F, dan ujikoefisien determinasi. Sebelum analisis utama dilakukan, instrumen penelitian telahmelalui uji validitas, reliabilitas, dan asumsi klasik. Data diperoleh melalui kuesionerdan dianalisis menggunakan teknik sampling jenuh, dengan melibatkan seluruhpopulasi yang terdiri dari 62 karyawan tetap dan kontrak. Hasil penelitianmenunjukkan bahwa baik secara parsial maupun simultan, self-efficacy danlingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan,dengan kontribusi sebesar 63,2% yang termasuk dalam kategori kuat.
Pengaruh Work-Family Conflict dan Work-Life Balance terhadap Kinerja Karyawan di AYA Bali Nasarani Sani, Gabriella Marcelina; Sri Sulistyawati, Ni Luh Ketut; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 08 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i08.2520

Abstract

Industri perhotelan merupakan sektor yang menuntut kinerja optimal dari setiap karyawan. Karyawan wanita di AYA Bali kerap menghadapi tantangan dalam menyeimbangkan peran pekerjaan dan tanggungjawab domestik yang dapat menimbulkan konflik antara pekerjaan dan keluarga, serta ketidakseimbangan dalam kehidupan kerja. Penelitian ini bertujuan untuk mengetahui pengaruh Work-Family Conflict dan Work-Life Balance terhadap kinerja karyawan wanita di AYA Bali. Pendekatan yang digunakan adalah pendekatan kuantitatif dengan metode pengumpulan data melalui kuesioner. Penelitian ini melibatkan 78 responden yang dipilih menggunakan teknik non-probability sampling, yakni purposive sampling. Hasil penelitian menunjukkan konflik kerja-keluarga berpengaruh negatif secara signifikan terhadap kinerja karyawan, sementara work-life balance berpengaruh positif signifikan. Secara simultan, kedua variabel memberikan kontribusi sebesar 56,1 % terhadap kinerja karyawan, sedangkan sisanya sebesar 43,9 % dipengaruhi oleh faktor lain diluar penelitian ini.
Pengaruh Reward terhadap Loyalitas Karyawan pada Hotel Saba Kuta Yanti, Kadek Karisma; Sri Sulistyawati, Ni Luh Ketut; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 08 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i08.2521

Abstract

Penelitian ini dilakukan untuk mengetahui pengaruh reward terhadap loyalitas karyawan pada hotel Saba Kuta. Metode pengumpulan data dilakukan dengan penyebaran kuesioner terhadap 128 responden dengan menggunakan teknik pengambilan sampel probability sampling dengan rumus slovin. pendistribusian sampel mengacu pada rumus stratified random sampling. Data dioleh dengan SPSS versi 26 for windows untuk melakukan uji validitas dan reliabilitas, uji normalitas, uji linearitas, uji heteroskedastisitas, analisis regresi linear sederhana dan uji T. Hasil penelitian menunjukkan bahwa reward berpengaruh positif dan signifikan terhadap loyalitas karyawan dengan nilai t hitung sebesar 14,856 > t tabel 1,979, dan signifikansi 0,000 < 0,05. variabel reward mampu menjelaskan variasi pada loyalitas karyawan sebesar 63,7%.
The Influence of Work Environment and Organizational Commitment on Employee Performance at Alila Villas Uluwatu Istani, Ni Nyoman Pusti; Sulistyawati, Ni Luh Ketut Sri; Jata, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.1927

Abstract

Qualified human resources are the main asset in achieving organizational goals, especially in the highly competitive hospitality industry. Employee performance is a key indicator of organizational success and is influenced by various factors, including work environment and organizational commitment. A supportive work environment can enhance comfort and productivity, while strong organizational commitment encourages employee loyalty and dedication to the company. This study aims to determine the effect of work environment and organizational commitment on employee performance at Alila Villas Uluwatu. This research uses a quantitative approach with a population of 234 employees and a sample of 70 selected by purposive sampling. Data were collected through questionnaires that have been tested for validity and reliability, then analyzed using multiple linear regression, t-test, and F-test with the assistance of SPSS. The results show that work environment and organizational commitment partially have a positive and significant effect on employee performance, and simultaneously, both variables have a significant effect on employee performance with a coefficient of determination of 67%. This study concludes that improving the quality of the work environment and strengthening organizational commitment are effective strategies to encourage employee performance at Alila Villas Uluwatu.
Co-Authors Anjani, Ayu Putu Mira Nafa Cahyo Purnomo Loanata Clearesta Adinda Dhari, Anak Agung Ayu Tantri Pradnyan Diwyarthi , Ni Desak Made Santi Gangga Dwicaksana, Dewa Gede Harianto, I Gede Andika I Dewa Putu Hendri Pramana I Gede Andika Harianto I Gusti Agung Gede Witarsana I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Gusti Wayan Murjana Yasa I Putu Riyan Melvin I Wayan Jata I Wayan Jata Ida Ayu Kalpikawati Ida Ayu Kalpikawati Ida Ayu Sri Mahendra Dewi Ida Ayu Sri Puspa Adi Irene Hanna H Sihombing Istani, Ni Nyoman Pusti Jata, I Ketut Juniastuti, Ni Made Kadek Andita Dwi Pratiwi Kalpikawati , Ida Ayu Loananta, Cahyo Purnomo Loanata, Cahyo Maesa, I Ketut Pasek Krisna Maswiartha, Nyoman Gede Nasarani Sani, Gabriella Marcelina Ni Desak Made Santi Diwyarthi Ni Gusti Ayu Cempaka, Ranti Ni Luh Gde Sri Sadjuni Ni Made Sri Rukmiyati Ni Made Sri Rukmiyati Ni Made Suastini Ni Made Suastini Ni Made Suastini, Ni Made Ni Nyoman Sukerti Ni Putu Ariska Widhiasih Ni Putu Indah Sukmayani Ni Putu Shintia Wedani Nirmala, Dian Septya Nugraha, Pande Kadek Oka Adi Nyoman Gede Mas Wiartha Pande Kadek Oka Adi Nugraha Pinaria , Ni Wayan Chintia pinaria, ni wayan chintia Pramana, I Dewa Putu Hendri Prastha Adyatma Pratama , I Wayan Adi Pratama, I Wayan Adi Putra, I Dewa Gde Angga Krisna Putu Diah Sastri Pitanatri Putu Gede Eka Darmaputra Putu Puja, Ida Bagus Sabudi, I Nyoman Sukana Sabudi, Nyoman Sukana Sanjaya, Farisa Nurfitri Sri Aida Melianty Sri Rukmiyati, Ni Made Suastini , Ni Made Suryadi, Sherin Natasha Suryadi Tatiana, Putri Maura Virelion Zachary Rambing Widyaningsih, Ni Luh Nyoman Winarsa, Ni Putu Bintang Pertiwi Witarsana , Agung Gede Wulandari, Ni Putu Cahyani Trisna Yanti, Kadek Karisma