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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah JAM : Jurnal Aplikasi Manajemen EMARA : Indonesian Journal of Architecture Jurnal Manajemen dan Kewirausahaan (JMDK) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat ARTEKS : Jurnal Teknik Arsitektur YUME : Journal of Management Jurnal Entrepreneur dan Entrepreneurship (JEE) Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal La Edusci ABDI MASSA: Jurnal Pengabdian Nasional International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) BIP'S : Jurnal Bisnis Perspektif Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management International Journal of Applied Business and International Management Golden Ratio of Data in Summary Jurnal Indonesia Sosial Teknologi Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi International Journal of Review Management Business and Entrepreneurship (RMBE) EMARA : Indonesian Journal of Architecture As-Syirkah: Islamic Economic & Financial Journal JHSS (Journal of Humanities and Social Studies)
Eric Harianto
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Designing Business Development Strategies for XYZ Subsidized Housing Developers in East Java With QSPM Rahma Fariza; Eric Harianto
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.51245

Abstract

This study formulates a corporate development plan for XYZ Housing Developer using Management Strategy Theory and the Quantitative Strategic Planning Matrix (QSPM). The objective is to leverage XYZ's unique resources and capabilities to secure a sustainable competitive advantage in the housing industry. The research begins with an analysis of Management Strategy Theory, emphasizing its importance in strategic management. It identifies XYZ's strategic resources, which are crucial for enhancing its market position. QSPM is applied to evaluate and prioritize strategic alternatives based on internal resources and external conditions. The findings highlight that strategies focusing on sustainable construction and customer relationship management are particularly advantageous. Data triangulation through multiple validation methods—expert reviews, stakeholder interviews, and empirical analysis—ensures research reliability and validity. Results show a strong correlation between effective resource utilization and improved business performance, including higher customer satisfaction and market share. This research contributes to the field by showcasing the application of Management Strategy in the housing sector and the effectiveness of QSPM in guiding strategic decisions. The study provides valuable insights for developing sustainable strategies in a competitive market.
Operational Innovation Design Using The Blue Ocean Strategy Approach To Increase Project Production Cost Efficiency At PT. Kiabadi Jaya Fasadindo Susan Setyawan; Eric Harianto
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.51980

Abstract

Management experiences a phenomenon related to project production costs that are getting higher and often not in accordance with the Gross Profit (GP) target standards that have been set jointly at the beginning of the period. Production costs are the main factor that affects increasing the company's profitability. Management wants the company to be more efficient in project production costs, so that it is able to bring in good profits for the company's operational sustainability and growth. Therefore, management needs to evaluate various factors that affect project production costs so that efficiency can be created and reduce standard costs that determine the company's profitability. The purpose of this study is to identify the factors that make the project production cost swell, analyze the cost factors that need to be prioritized in the implementation of efficiency programs, and design action plans or improvement strategies to ensure the achievement of cost efficiency. This research was carried out through the blue ocean strategy approach method using two analysis tools, namely the strategy canvas and the ERRC grid, in designing an effective operational innovation strategy that focuses on value innovation, so as to be able to increase the efficiency of project production costs at PT. Kiabadi Jaya Fasadindo. Referring to the results of the research, the company is still able to improve the efficiency of project production costs in 2 ways, namely improving the competence of Human Resources (HR) with relevant HR development strategies that focus on increasing competence.
Pengaruh Environmental Responsibility dan Social Innovation terhadap Business Performance dengan Corporate Reputation sebagai Variabel Mediasi: Studi pada PT Olahkarsa Inovasi Indonesia Peggy Rozzah; Eric Harianto
Journal of Economics and Management Scienties Volume 8 No. 4, September 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i4.502

Abstract

Sustainability practices are increasingly assessed by their ability to generate business value, particularly in service-based organizations whose performance depends on credibility and stakeholder trust. In ESG consulting firms, environmental and social initiatives may not directly translate into business outcomes unless they strengthen how stakeholders perceive the organization. This study examines the influence of Environmental Responsibility and Social Innovation on Business Performance, with Corporate Reputation as a mediating variable, at PT Olahkarsa Inovasi Indonesia. A quantitative explanatory design was applied using a census approach involving all 82 employees of the company. Data were collected through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Environmental Responsibility does not have a direct effect on Business Performance, but significantly improves Corporate Reputation. Social Innovation has a significant positive effect on both Corporate Reputation and Business Performance. Corporate Reputation also significantly affects Business Performance and mediates the relationships between Environmental Responsibility, Social Innovation, and Business Performance. These findings indicate that sustainability initiatives create business value when they are recognized by stakeholders as credible organizational commitments. For ESG consulting firms, reputation serves as a strategic mechanism that connects sustainability practices with business performance through trust, legitimacy, and perceived organizational reliability.
Analisis Pengaruh Trainee Experience, Work Environment, dan Trainee Motivation terhadap Kinerja Karyawan di Grup Analisa Risiko Kredit PT MNO dengan Transfer Training Sebagai Variabel Mediator Ignatius Ivan Sulaksono; Eric Harianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5768

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh pengalaman pelatihan (Trainee Experience), lingkungan kerja (Work Environment), dan motivasi trainee (Trainee Motivation) terhadap kinerja karyawan di Grup Analisa Risiko Kredit PT MNO, dengan transfer pelatihan (Transfer Training) sebagai variabel mediator. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan pengumpulan data melalui survei kuesioner kepada karyawan yang telah lulus dari program pelatihan Grup Analisa Risiko Kredit di PT MNO selama tahun 2021-2024. Analisis data dilakukan menggunakan teknik Structural Equation Modeling – Partial Least Squares (SEM-PLS). Dari kuesioner dan analisis yang telah dilakukan, diketahui bahwa Trainee Experience dan Work Environment memiliki pengaruh signifikan terhadap Transfer Training. Variabel Trainee Experience juga berpengaruh positif dan signifikan terhadap Work Performance. Selain itu, Transfer Training berperan sebagai mediator yang memperkuat hubungan antara variabel Trainee Experience dengan kinerja karyawan. Dari hasil tersebut, dapat diindikasikan bahwa pelatihan yang efektif serta lingkungan yang mendukung sangat berpengaruh dalam meningkatkan performa karyawan di industri perbankan.
Perancangan Blue Ocean Strategy Di Departemen Rehabilitasi Medik Ciputra Hospital Surabaya Johanes Tanzil; Eric Harianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5783

Abstract

Peningkatan Angka Harapan Hidup (AHH) di Indonesia telah menyebabkan pergeseran beban penyakit menuju dominasi kasus kronis dan degeneratif, seperti stroke, osteoartritis, serta gangguan muskuloskeletal. Pergeseran ini menciptakan peluang bagi rumah sakit untuk mengembangkan layanan rehabilitasi medik yang lebih berorientasi pada pencegahan, fungsi jangka panjang, dan kesinambungan terapi. Di Surabaya Barat, persaingan layanan ini semakin ketat, terutama dengan kehadiran National Hospital yang menonjol dalam teknologi robotik, serta Mayapada Hospital yang unggul dalam sport rehab dan ortopedi atletik. Ciputra Hospital Surabaya (CIHOS) menghadapi tantangan untuk menonjol di tengah kompetisi tersebut melalui pendekatan yang inovatif dan tidak terjebak dalam persaingan langsung. Penelitian ini bertujuan untuk merancang Blue Ocean Strategy pada Departemen Rehabilitasi Medik CIHOS. Penelitian dilakukan dengan pendekatan deskriptif kualitatif, melalui wawancara mendalam, observasi, dan studi dokumentasi terhadap delapan informan dari berbagai latar belakang (manajemen, medis, pasien, dan konsultan). Analisis strategi dilakukan menggunakan ERRC Grid, Canvas Strategy, dan Six Paths Framework. Hasil penelitian menunjukkan bahwa reposisi strategis dapat dicapai melalui segmentasi layanan yang belum tergarap oleh pesaing, integrasi digital, serta pendekatan yang menggabungkan aspek fungsional dan emosional. Lima portofolio layanan dikembangkan sebagai hasil value innovation: Pediatric Rehab, Senior Rehab, Cancer Supportive Rehab, Aquatic Therapy, dan aplikasi digital RehabLife. Seluruh inovasi ini dirancang untuk membentuk pengalaman pasien yang terintegrasi dan berkelanjutan. Studi ini menegaskan bahwa pendekatan Blue Ocean Strategy dapat diterapkan secara efektif dalam konteks rumah sakit, khususnya untuk menciptakan layanan rehabilitasi yang lebih relevan, personal, dan adaptif terhadap perubahan kebutuhan pasien.
Evaluasi Strategi Adopsi Produk Otoduz Menggunakan Teori Difusi Inovasi untuk Mencapai Kesesuaian Produk dan Pasar (Product-Market Fit) Irmawanti Irmawanti; Agung Krisprimandoyo; Eric Harianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.7227

Abstract

Penelitian ini menganalisis faktor-faktor yang memengaruhi adopsi teknologi Otoduz, sebuah sistem keselamatan kendaraan berbasis digital, menggunakan Teori Difusi Inovasi Rogers. Dengan menguji lima atribut inovasi relative advantage, compatibility, complexity, trialability, dan observability terhadap product-market fit, studi ini melibatkan 90 responden dari industri transportasi di Jawa Barat. Analisis regresi linier berganda menunjukkan bahwa relative advantage dan observability berpengaruh positif dan signifikan terhadap product-market fit (p < 0,05), sementara tiga variabel lainnya tidak signifikan secara parsial. Namun secara simultan, seluruh variabel berpengaruh signifikan dengan kontribusi sebesar 42,0% (R² = 0,420). Temuan ini menegaskan bahwa manfaat produk yang jelas dan kemudahan pengamatan hasil menjadi faktor utama dalam meningkatkan adopsi dan penerimaan pasar Otoduz. Penelitian ini memberikan kontribusi praktis bagi pengembangan strategi marketing yang lebih efektif untuk mencapai product-market fit teknologi keselamatan transportasi di Indonesia.
Determinants of Parents’ School Choice and Its Implications on Student Occupancy: Evidence from Private Schools Johannes Agus Taruna; Eric Harianto
Journal La Edusci Vol. 6 No. 6 (2025): Journal La Edusci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallaedusci.v6i6.2696

Abstract

Increasingly intense with the growing number of educational options available to parents. This study aims to identify the key factors influencing parents’ decisions in selecting schools while linking these factors to student occupancy rates as an indicator of institutional sustainability. The research employs an Explanatory Factor Analysis (EFA) involving 113 parent respondents from Super Brilliant Kidz (SBK Center) and My School Palembang. The research instrument consists of 48 statement items that were tested for validity and reliability, yielding a Cronbach’s Alpha of 0.914, which indicates a very high level of internal consistency. The analysis revealed four dominant factors school quality and excellence, school reputation and image, cost and accessibility considerations, and religion and moral values which together explain 41.98% of the variance. The findings emphasize that teacher quality, school reputation, cost transparency, and value-added programs must be consistently maintained across all levels to strengthen student retention. Theoretically, this study contributes by linking school-choice factors with student occupancy sustainability, while practically offering insights for private school administrators in Palembang to design strategies for enhancing competitiveness.
The Effect of Facilities and Infrastructure Management and Learning Facility Completeness on Student Loyalty with Student Satisfaction as a Mediating Variable. Ocvan Pandu Kurniawan; Daniel Kurniawan; Eric Harianto
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9311

Abstract

The abstract contains a brief description of the Purpose: This study investigates the effect of facilities and infrastructure management and the completeness of learning facilities on student loyalty, with student satisfaction as a mediating variable based on Expectation Disconfirmation Theory. Methods: A quantitative explanatory survey was conducted involving 80 students of a private junior high school in Samarinda, Indonesia, selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Results: The findings show that facilities and infrastructure management and learning facilities significantly influence student satisfaction, while student satisfaction has a strong effect on student loyalty. The direct effects of facilities and learning facilities on loyalty are not significant, indicating that student satisfaction fully mediates these relationships. Implications: The study highlights that student loyalty is formed through satisfaction rather than direct facility provision, suggesting that schools should focus on improving students’ perceived satisfaction through effective facility management and utilization.
CULTURAL EXPERIENCE AS MEDIATOR IN CONNECTION CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION TO CUSTOMER LOYALTY: STUDIES CASE BRAND THE SPONGE HERBS MAKASSAR Mustikawati; Eric Harianto; Natalia Christiani
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The competitive business environment in Makassar, particularly in the local food retail and regional souvenir sectors, is the source of this study. The Bolu Rampah, which saw a sharp drop in both visitors and revenue in 2025, has been directly harmed by this situation. The Bolu Rampah, a traditional Makassar sponge cake known for its soft texture, cinnamon aroma, and unique sweetness of palm sugar, is the signature product of the Bolu Rampah, a native Makassar brand with rich cultural roots. The Bolu Rampah has responded to this issue by implementing innovations that are intended to improve customer pleasure and experience, ultimately cultivating loyalty among its dedicated clientele. In order to create a distinct point of differentiation, the company has included local cultural features into its customer service, such as using area greetings and having customer service employees wear traditional clothing (particularly, bodo clothes). This study aims to determine the influence of customer experience and customer satisfaction on customer loyalty , mediated by cultural experience , among customers of The Sponge Herbs Makassar. The population for this studycomprises all membership customers of The Sponge Herbs in the Makassar region, who have made purchases either directly atoutlets (offline stores) or through on line platforms (on line stores) at least twice in the last six months. A sample of 312 respondentswas collected using a purposive sampling techniques. The data was analyzed using SEM-PLS using the Smart-PLS 2026 program.The outcomes of the study show that cultural experience , customer satisfaction , and customer experience all significantly impact consumer loyalty . Similarly, the cultural experience variable effectively mediates the connection between customer loyalty, customer satisfaction, and customer experience among The Sponge Herbs Makassar customers.
The Influence Of Service Innovation And Promotional Strategies On Grab User Retention: The Mediating Role Of Purchase Decisions Lukman Priyo Sembodo; David Sukardi Kodrat; Eric Harianto
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 10 No. 01 (2026): JHSS (Journal of Humanities and Social Studies) (SI)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Grab, as one of the largest on-demand service providers in Southeast Asia, faces challenges in maintaining user loyalty amid intense competition with Gojek and similar platforms. Efforts to retain customers require both service innovation and effective promotional strategies, which play a role in shaping purchase decisions. This study aims to examine the relationship between service innovation and promotional strategies on Grab user retention, with purchase decisions serving as a mediating variable, using the Stimulus-Organism-Response (S-O-R) conceptual model. A quantitative approach was applied through a survey of 384 respondents who were active in the past six months, determined using Cochran’s formula with proportional random sampling. Data were collected using a five-point Likert scale questionnaire and analyzed through Partial Least Squares–Structural Equation Modeling (PLS-SEM). The study’s findings indicate that service innovation and promotional strategies have a positive and significant effect on purchase decisions, which in turn mediate their influence on user retention. These results contribute to the development of digital marketing literature while providing practical recommendations for Grab in designing more effective and sustainable service and promotional strategies.
Co-Authors Abdurrahman, Gani Adinata, Faris Agung Krisprimandoyo Agustina Nancy Oktavia Aisah, Nurul Akmal, Shofwan Naufal Albazi, Uzair Alkistasari, Intan Alvin Livano Andrie Francisco Angeline Fiona Anggada Sakti Pamungkas Ari, Yufri Arifin Gustian Pramoko Arya Asraf Danarkusuma Azizurrohman, Muhammad Azwar Rhamdhan Bawazir, Fatmah Cholid Benazir Fahim Chitra Ayu Cempaka Putri Christian Herdinata Christiani, Natalia Damelina B. Tambunan Danarkusuma, Arya Asraf Daniel Kurniawan Daniel Martomanggolo Wonohadidjojo David Sukardi David Sukardi Kodrat Denny Bernardus Denpharanto Agung Krisprimandoyo Dewi, Nyoman Diah Utari Dinata, Yuwono Martha Dwi Jusnita, Tias Dyah Kusuma Wardhani Dyah Kusuma Wardhani Edmond Rantung Efendi, Usman Eka Pebriansyah Eko Wahyudi Endi Sarwoko Eny Soenardi Ermitajani Judi, Tjatur Fabiola Leoparjo Fahrul Riza Faiza Husnayeni Nahar Faris Adinata Febry, Timotius Guntur Arafa Helena Sidharta Hermeindito Hilda Yunita Wono Ignatius Ivan Sulaksono Ignatius Ivan Sulaksono Ilmi, Sayyidah Hafidhatul Ilyas, Gunawan Bata Indudewi, Febe Yuanita Ratna Irmawanti Irmawanti Irvan Afiat Ismirani Saputri Ivan Setiawan J.E. Sutanto J.E. Sutanto Jason Lianto, Timothy Jocelyn Belle Setiawan Johanes Tanzil Johanes Tanzil Johannes Agus Taruna Judi, Tjatur Ermitajani Kurniawan, Dedy Arik Lala Setiany Wee Lestari, Ika Mutia Liliana Dewi Limanta, Nicko Lookman, Cienthia Lukman Priyo Sembodo Maimunah Johari Mas’ud, Riduan Maureen Nuradhi Mayasari, Ludmila Menny, Alviano Herbert Mochammad Atiq Kurniawan Monica Natalia Muhammad Farich Romdhoni Mustikawati Mychael Maoeretz Engel Nicko Limanta Nursaid Nursaid Nurwestu Rusetiyanti Ocvan Pandu Kurniawan Ocvan Pandu Kurniawan Olasode, Tikristini Panjaitan, Felix Patrisia Amanda Pascarina Peggy Rozzah Pitaloka, Ratih Dwinanda Raditya, Andreas Rahma Fariza Rantung, Edmond Ratih Dwinanda Pitaloka Riduan Mas&#039;ud Riduan Mas’ud Riduan Mas’ud Romdhoni, Muhammad Farich Sakti Pamungkas, Anggada Salim, Elizabeth Gina Mitayanny Shofwan Naufal Akmal Siregar, Lusyana Sitepu, Rimenda Aminarosa Stevanus Christian Anggrianto Susan Susan Setyawan Tambunan, Damelia Basauli Tania Susanti Tanjoyo, Catherine Teguh Wahyudi Teofilus Teofilus Timothy Jason Lianto Tiyo Avianto Tommy C. Efrata Tri Cahyono Vanezza Brenda Aurellia Wee, Lala Setiany Wijaya, Patrick Natalion Wijaya, Tarisna Aditya Wijono, Monica Widyati Yanti Octaviani Yuli Kartika Dewi Yulia Nur Hasanah Yusuf Ariyanto Yuwono Marta Dinata Yuwono Martha Dinata