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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah JAM : Jurnal Aplikasi Manajemen EMARA : Indonesian Journal of Architecture Jurnal Manajemen dan Kewirausahaan (JMDK) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat ARTEKS : Jurnal Teknik Arsitektur YUME : Journal of Management Jurnal Entrepreneur dan Entrepreneurship (JEE) Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal La Edusci ABDI MASSA: Jurnal Pengabdian Nasional International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) BIP'S : Jurnal Bisnis Perspektif Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management International Journal of Applied Business and International Management Golden Ratio of Data in Summary Jurnal Indonesia Sosial Teknologi Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi International Journal of Review Management Business and Entrepreneurship (RMBE) EMARA : Indonesian Journal of Architecture As-Syirkah: Islamic Economic & Financial Journal JHSS (Journal of Humanities and Social Studies)
Eric Harianto
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Factors Influencing Purchase Decisions of Muslim Fashion In Banjarmasin (Case Study At Ve Fashion Banjarmasin) Anggada Sakti Pamungkas; Eric Harianto
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.2914

Abstract

The fashion industry is rapidly growing in Indonesia, particularly in Muslim fashion. By understanding the factors influencing purchasing decisions in Muslim fashion, businesses can plan more effective marketing strategies to remain competitive in a tough market. This research employs exploratory factor analysis to identify the factors considered in shaping purchasing decisions for Muslim fashion. The study utilizes primary data from respondents who have purchased Muslim fashion items in Banjarmasin, totaling 219 respondents. The findings reveal exploratory factor analysis using SPSS tools, identifying eigenvalues of two factors exceeding 1. The analysis indicates two primary factors influencing purchasing decisions: Quality of Service Information and Social and Economic Influence. Understanding these factors enables Ve Fashion to enhance customer satisfaction and influence purchasing decisions more effectively, thereby sustaining and expanding market share in the competitive Muslim fashion industry.  
The Influence of Product Quality, Event Marketing, and Word-of-Mouth On Repurchase Intention Mediated by Purchase Decision Timothy Jason Lianto; Eric Harianto
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.2915

Abstract

The era of digitalization has brought significant changes to market dynamics, with consumers shifting towards edible consumer goods, especially healthier foods. In Indonesia, the FMCG (Fast Moving Consumer Goods) industry is experiencing rapid growth, driven by increasing consumer purchasing power, a large and diverse population, low product penetration, and rising health awareness. Cashew nuts have become one of the promising FMCG products due to their diverse nutritional value and benefits. Renjana Cashew was established as part of an entrepreneurship program at Ciputra University since 2021. Renjana products are roasted protein cashew nut snacks from Surabaya, featuring large-sized nuts, a crunchy texture, and unique flavors, making them suitable for everyday activities. This study aims to determine the effect of product quality, event marketing, and word of mouth on repurchase intention mediated by purchase decision. The research method used is quantitative descriptive confirmatory, with probability sampling technique using a simple random sampling approach. The sample size of this study is 318 respondents, who are customers of Renjana Cashew and have previously purchased the products. Data collection techniques involve using questionnaires and analysis with PLS-SEM. The results of the study indicate that product quality, event marketing, and word of mouth have a positive and significant effect on repurchase intention through purchase decision.  
The Effect of Marketing Mix, Elements of Product, Price, Place, Promotion, People, Process, and Physical Evidence on Patient Satisfaction At Ananda Srengat Hospital Blitar Ratih Dwinanda Pitaloka; Eric Harianto
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 4 (2025): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i4.4444

Abstract

The healthcare industry in Indonesia is increasingly competitive, prompting hospitals to adopt effective marketing strategies to improve patient satisfaction. RSU Ananda Srengat-Blitar, as a Type C hospital that continues to grow, faces challenges in maintaining service quality and competitiveness in the midst of intense competition. This study aims to analyze the effect of marketing mix elements (Product, Price, Place, promotion, person, process, and physical evidence) on patient satisfaction at Ananda SRENGAT hospital-Blitar. Using a quantitative approach with Partial Least Square-Structural Equation Model (PLS-SEM) method, data were collected from 300 hospital patient respondents. The results of the analysis showed that the variables of physical evidence, price, people (HR), and service processes have a significant positive influence on patient satisfaction. Meanwhile, product, promotion, and venue variables have no significant influence. The recommendations of this study include improving the quality of physical facilities, transparency of service costs, training of medical personnel, and optimization of administrative systems. With the right strategy implementation, Ananda hospital can improve patient satisfaction and strengthen its competitiveness in the healthcare industry.
Pengaruh Promosi Online Terhadap Niat Memesan Bubur Ayam Banjar Pada Generasi Z Lestari, Ika Mutia; Harianto, Eric; Sarwoko, Endi
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 2 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i2.5162

Abstract

Digitalisasi memberi peluang besar bagi UMKM, khususnya sektor makanan dan minuman yang paling adaptif dalam pemanfaatan teknologi digital. Salah satu kuliner tradisional Indonesia yang menghadapi tantangan sekaligus peluang dalam era digital adalah bubur ayam khas Banjar. Meskipun telah dipasarkan melalui media sosial dan layanan pesan-antar daring, strategi promosi yang digunakan para pelaku usaha masih tergolong sederhana. Penelitian ini bertujuan untuk menganalisis pengaruh promosi online terhadap niat pemesanan bubur ayam Banjar secara daring, serta menguji peran mediasi skeptisisme konsumen dan perilaku berbagi informasi online. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dengan instrumen kuesioner Likert 1-5 terhadap 300 responden Generasi Z di Kota Banjarmasin yang aktif menggunakan media sosial dipilih menggunakan purposive sampling. Data dianalisis menggunakan metode Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa promosi online berpengaruh positif dan signifikan terhadap niat pemesanan online, baik secara langsung maupun tidak langsung melalui penurunan tingkat skeptisisme dan peningkatan perilaku berbagi informasi. Sebaliknya, skeptisisme konsumen berpengaruh negatif terhadap berbagi informasi dan niat pemesanan. Temuan ini menegaskan bahwa kredibilitas, transparansi, dan interaksi sosial dalam promosi digital merupakan faktor utama dalam membentuk niat pembelian Generasi Z terhadap kuliner tradisional di era digital.
The Influence of Entrepreneurial Leadership on Employee Performance with the Role of Mediation of Organizational Culture and Teamwork in the Property Industry of PT. Panasia Griya Mekarasri Agustina Nancy Oktavia; Endi Sarwoko; Eric Harianto
Jurnal Indonesia Sosial Teknologi Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v6i1.8882

Abstract

This research aims to examine the influence of entrepreneurial leadership on employee performance with organizational culture and teamwork as mediating variables. This research uses quantitative methods with a survey approach, involving 43 employees of PT. Panasia Griya Mekarasri was selected using purposive sampling. Data will be collected through a questionnaire with a 5-point Likert Scale and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The research results reveal that Entrepreneurial Leadership has no impact on employee performance, Entrepreneurial Leadership has a positive and significant influence on organizational culture, Entrepreneurial Leadership has a positive and significant influence on teamwork, Organizational culture has a positive and significant influence on employee performance, Collaboration teams have a positive and significant influence on employee performance, Teamwork positively mediates the influence of Entrepreneurial Leadership on employee performance, Teamwork positively mediates the influence of Entrepreneurial Leadership on employee performance.
PERENCANAAN DAN PENGIMPLEMENTASIAN PLATFORM MANAGEMENT OPTIMALISASI SARANA DAN PRASARANA SEKOLAH CITRA KASIH SAMARINDA Eric Harianto; Denny Bernardus; Mychael Maoeretz Engel; Ocvan Pandu Kurniawan; Vanezza Brenda Aurellia; Angeline Fiona
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 8 No. 1 (2026): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v8i1.19498

Abstract

Sekolah Citra Kasih Samarinda merupakan sekolah swasta di bawah naungan Yayasan Citra Berkat yang menyelenggarakan pendidikan jenjang K-12, mulai dari KB, TK, SD, SMP hingga SMA, dengan jumlah peserta didik sebanyak 598 siswa serta didukung oleh 62 guru dan tenaga kependidikan. Sarana dan prasarana sekolah memiliki peran penting dalam mendukung proses pembelajaran yang efektif, kondusif, dan sesuai dengan tuntutan pendidikan abad ke-21. Pengelolaan sarana dan prasarana yang optimal diharapkan mampu meningkatkan kualitas layanan pendidikan serta daya saing sekolah, khususnya di Kota Samarinda sebagai wilayah penyangga Ibu Kota Nusantara (IKN). Permasalahan yang dihadapi saat ini adalah belum optimalnya manajemen sarana dan prasarana, terutama dalam inventarisasi aset, pemeliharaan fasilitas, pemanfaatan ruang, dan integrasi teknologi informasi. Proses pengelolaan yang masih bersifat manual dan reaktif menyebabkan perencanaan jangka panjang, efisiensi biaya, serta pemanfaatan fasilitas belum berjalan maksimal. Kegiatan pengabdian kepada masyarakat ini bertujuan merancang manajemen optimalisasi sarana dan prasarana sekolah yang terstruktur, berbasis teknologi, dan berkelanjutan. Metode yang digunakan adalah metode partisipatif melalui lima tahapan, yaitu observasi, pengembangan program, implementasi, validasi, dan finalisasi dengan melibatkan dosen dan mahasiswa dalam kerangka Merdeka Belajar Kampus Merdeka (MBKM). Hasil kegiatan diharapkan dapat meningkatkan efisiensi pengelolaan fasilitas, memperbaiki sistem pemeliharaan sekolah, serta meningkatkan kapasitas guru dan staf administrasi dalam pengelolaan sarana prasarana berbasis digital berbentuk platform. Dengan demikian, kegiatan ini berkontribusi pada peningkatan kualitas fasilitas layanan pendidikan di sekolah dan dapat menjadi model bagi sekolah K-12 lainnya.
Analisis Kualitas Layanan (Servqual) Pengelola Gedung KPK dengan Exploratory Factor Analysis (EFA) Andrie Francisco; Teofilus Teofilus; Eric Harianto
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 5 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i5.5688

Abstract

Komisi Pemberantasan Korupsi (KPK) adalah lembaga negara yang diberikan dukungan oleh pemerintah berupa infrastruktur gedung. Gedung KPK sangatlah penting untuk dikelola dengan baik agar dapat dimanfaatkan dengan aman dan nyaman oleh pengguna gedung serta untuk melindungi aset negara yang berada didalamnya. Sehingga, disusunlah proses bisnis pengelola gedung KPK sebagai langkah strategis dalam menciptakan kualitas layanannya. Tujuan penelitian adalah menganalisis determinan kualitas layanan dari sudut pandang pengguna gedung. Metodologi kuantitatif diterapkan melalui penyebaran kuesioner dan sample merupakan pegawai tetap dan tenaga kontrak yang bertugas didalam gedung KPK. Data dianalisis menggunakan aplikasi IBM SPSS 22. Jumlah sampel adalah 833 responden. Teknik analisis data adalah exploratory factor analysis (EFA), meliputi uji validitas, uji reliabilitas, dan evaluasi common method bias serta identifikasi dimensi servqual dari faktor yang terbentuk. Hasil menunjukkan bahwa kualitas layanan dipengaruhi oleh dimensi responsiveness, reliability, assurance, tangible, availability, empathy, device performance, safety, dan comfortable. Penelitian ini mengandung keterbatasan yang berpotensi memengaruhi hasil temuan, khususnya terkait faktor-faktor eksternal yang berasal dari karakteristik individu responden, seperti kondisi emosional, latar sosial, ekonomi, dan budaya.
Analysis of the Quality of Teleconsultation Services and the Role of Digital Literacy in Improving Patient Satisfaction Chitra Ayu Cempaka Putri; Endi Sarwoko; Eric Harianto
Journal Research of Social Science, Economics, and Management Vol. 5 No. 10 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i10.1472

Abstract

Patient satisfaction is an important factor in determining the success and sustainability of teleconsultation services. The ongoing digital transformation in healthcare, along with the increasing use of telemedicine after the COVID-19 pandemic, particularly at Puskesmas Pancoran, highlights that patient satisfaction is a key element in maintaining the continuity of technology-based services. This study aims to examine the effect of teleconsultation service quality on patient satisfaction and to assess the role of digital literacy as a moderating variable.This research adopts a quantitative approach using a survey method involving 123 respondents from a total population of 494 teleconsultation patients, with data analyzed using SmartPLS. The results indicate that teleconsultation service quality has a positive and significant effect on patient satisfaction. However, digital literacy does not function as a moderating variable in this relationship. Nevertheless, digital literacy has a positive and significant direct effect on patient satisfaction. These findings also suggest that service quality plays a more dominant role than digital literacy in determining patient satisfaction. This study has several limitations, including its focus on a single location with relatively homogeneous respondent characteristics and the use of a cross-sectional design, which cannot fully capture changes in patient satisfaction over time. Theoretically, the findings support Social Presence Theory, showing that service quality and digital literacy contribute to shaping patient satisfaction through perceived presence in teleconsultation. Practically, improving service quality, particularly in communication, responsiveness of healthcare providers, system simplification, and strengthening digital literacy are essential to enhance patient satisfaction.
The Effect of Sorting Waste Saving Gold on Financial Independence and Sustainable Behavior Mediated by Financial Inclusion Eka Pebriansyah; Eric Harianto; Jocelyn Belle Setiawan; Yanti Octaviani
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 2 (2026): JIMKES Edisi March 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i2.4980

Abstract

Indonesia faces waste management and financial inclusion challenges. Pegadaian’s Sorting Waste, Saving Gold program addresses both by converting sorted inorganic waste into digital gold savings that promote sustainability and financial inclusion. This study examines the program’s effects on financial independence and sustainable behavior, with financial inclusion as a mediating variable. A quantitative explanatory approach was employed through a survey of 2,173 active participants who had joined the program for at least three months and maintained active gold savings accounts. Data were analyzed using partial least squares structural equation modeling. Findings reveal that the program has a positive and significant effect on financial inclusion, financial independence, and sustainable behavior. Financial inclusion plays a strong mediating role, especially in the relationship with financial independence, where the indirect effect substantially outweighs the direct effect. For sustainable behavior, the program exerts a robust direct influence that is further enhanced through financial inclusion. The program proves that linking waste management to simple financial tools can broaden inclusion, empower people economically, and build lasting eco-friendly routines. Pegadaian should scale waste bank partnerships, upgrade digital features, and add basic financial education for stronger, sustained impact.
The Mediating Effect of Cultural Adaptation on Product Authenticity, Price Fairness and Consumer Perceived Value Teguh Wahyudi; Eric Harianto
Jurnal Manajemen dan Kewirausahaan Vol. 14 No. 1 (2026): June (2026)
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v14i1.16498

Abstract

PT x. is a pioneering Indonesian halal company that markets a range of halal food products in Japan. However, the company still faces challenges in maintaining product authenticity and ensuring price fairness that aligns with Japanese consumer preferences, which affects consumers' perceived value. According to the company’s data, the number of Japanese consumers who purchased Sariraya products in the past month was 4,079, averaging about 4,000 per month, indicating strong market potential but still requiring optimization of perceived value. This study aims to analyze the influence of product authenticity and price fairness on perceived value, with cultural adaptation mediating and moderating this relationship. The research uses a quantitative approach with purposive sampling, involving 278 respondents who are Indonesian diaspora consumers living in Japan and have purchased Sariraya products. The results show that product authenticity positively influences perceived value and cultural adaptation. Price fairness also positively impacts perceived value and cultural adaptation. Additionally, cultural adaptation significantly affects perceived value and strengthens the relationship between product authenticity and price fairness in shaping it. The implications of this study emphasize the importance of cultural adaptation strategies, product authenticity, and price fairness for Indonesian halal companies to enhance consumers' perceived value in the Japanese market.
Co-Authors Abdurrahman, Gani Adinata, Faris Agung Krisprimandoyo Agustina Nancy Oktavia Aisah, Nurul Akmal, Shofwan Naufal Albazi, Uzair Alkistasari, Intan Alvin Livano Andrie Francisco Angeline Fiona Anggada Sakti Pamungkas Ari, Yufri Arifin Gustian Pramoko Arya Asraf Danarkusuma Azizurrohman, Muhammad Azwar Rhamdhan Bawazir, Fatmah Cholid Benazir Fahim Chitra Ayu Cempaka Putri Christian Herdinata Christiani, Natalia Damelina B. Tambunan Danarkusuma, Arya Asraf Daniel Kurniawan Daniel Martomanggolo Wonohadidjojo David Sukardi David Sukardi Kodrat Denny Bernardus Denpharanto Agung Krisprimandoyo Dewi, Nyoman Diah Utari Dinata, Yuwono Martha Dwi Jusnita, Tias Dyah Kusuma Wardhani Dyah Kusuma Wardhani Edmond Rantung Efendi, Usman Eka Pebriansyah Eko Wahyudi Endi Sarwoko Eny Soenardi Ermitajani Judi, Tjatur Fabiola Leoparjo Fahrul Riza Faiza Husnayeni Nahar Faris Adinata Febry, Timotius Guntur Arafa Helena Sidharta Hermeindito Hilda Yunita Wono Ignatius Ivan Sulaksono Ignatius Ivan Sulaksono Ilmi, Sayyidah Hafidhatul Ilyas, Gunawan Bata Indudewi, Febe Yuanita Ratna Irmawanti Irmawanti Irvan Afiat Ismirani Saputri Ivan Setiawan J.E. Sutanto J.E. Sutanto Jason Lianto, Timothy Jocelyn Belle Setiawan Johanes Tanzil Johanes Tanzil Johannes Agus Taruna Judi, Tjatur Ermitajani Kurniawan, Dedy Arik Lala Setiany Wee Lestari, Ika Mutia Liliana Dewi Limanta, Nicko Lookman, Cienthia Lukman Priyo Sembodo Maimunah Johari Mas’ud, Riduan Maureen Nuradhi Mayasari, Ludmila Menny, Alviano Herbert Mochammad Atiq Kurniawan Monica Natalia Muhammad Farich Romdhoni Mustikawati Mychael Maoeretz Engel Nicko Limanta Nursaid Nursaid Nurwestu Rusetiyanti Ocvan Pandu Kurniawan Ocvan Pandu Kurniawan Olasode, Tikristini Panjaitan, Felix Patrisia Amanda Pascarina Peggy Rozzah Pitaloka, Ratih Dwinanda Raditya, Andreas Rahma Fariza Rantung, Edmond Ratih Dwinanda Pitaloka Riduan Mas'ud Riduan Mas’ud Riduan Mas’ud Romdhoni, Muhammad Farich Sakti Pamungkas, Anggada Salim, Elizabeth Gina Mitayanny Shofwan Naufal Akmal Siregar, Lusyana Sitepu, Rimenda Aminarosa Stevanus Christian Anggrianto Susan Susan Setyawan Tambunan, Damelia Basauli Tania Susanti Tanjoyo, Catherine Teguh Wahyudi Teofilus Teofilus Timothy Jason Lianto Tiyo Avianto Tommy C. Efrata Tri Cahyono Vanezza Brenda Aurellia Wee, Lala Setiany Wijaya, Patrick Natalion Wijaya, Tarisna Aditya Wijono, Monica Widyati Yanti Octaviani Yuli Kartika Dewi Yulia Nur Hasanah Yusuf Ariyanto Yuwono Marta Dinata Yuwono Martha Dinata