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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah JAM : Jurnal Aplikasi Manajemen EMARA : Indonesian Journal of Architecture AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat ARTEKS : Jurnal Teknik Arsitektur YUME : Journal of Management Jurnal Entrepreneur dan Entrepreneurship Pena Justisia: Media Komunikasi dan Kajian Hukum International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) ABDI MASSA: Jurnal Pengabdian Nasional BIP'S : Jurnal Bisnis Perspektif Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management Golden Ratio of Data in Summary Jurnal Indonesia Sosial Teknologi Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi International Journal of Review Management Business and Entrepreneurship EMARA : Indonesian Journal of Architecture As-Syirkah: Islamic Economic & Financial Journal
Eric Harianto
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Pengaruh Kualitas Layanan dan Nilai yang Dirasakan terhadap Niat Beli Ulang Melalui Mediasi Kepuasan Pelanggan di Clinic Stars Siregar, Lusyana; Tambunan, Damelia Basauli; Harianto, Eric
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2892

Abstract

Penelitian ini bertujuan untuk menganalisis peran kepuasan pelanggan dalam memediasi pengaruh kualitas layanan dan nilai yang dirasakan terhadap niat beli ulang di Clinic Stars Pematang Siantar. Fenomena stagnasi bahkan penurunan jumlah pelanggan di tengah persaingan ketat industri klinik kecantikan menjadi dasar penting penelitian ini. Metode yang digunakan adalah pendekatan kuantitatif dengan teknik purposive sampling dengan populasi pelanggan tahunan sebanyak 1.197 orang, jumlah sampel ditentukan menggunakan rumus Slovin dengan tingkat kesalahan 10%. Hasil perhitungan menunjukkan kebutuhan minimal 93 responden. Namun, untuk meningkatkan validitas data, penelitian ini melibatkan 100 responden, yaitu pelanggan yang telah melakukan perawatan lebih dari dua kali. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan (SEM-PLS). Hasil penelitian menunjukkan bahwa kualitas layanan dan nilai yang dirasakan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Peningkatan kualitas layanan seperti ketepatan waktu, sikap profesional staf, dan kenyamanan fasilitas berkontribusi langsung pada kepuasan pelanggan. Demikian pula, nilai yang dirasakan, yaitu persepsi manfaat yang sepadan atau melebihi biaya yang dikeluarkan, memberikan dampak besar pada tingkat kepuasan. Selain itu, kualitas layanan dan nilai yang dirasakan juga berpengaruh signifikan terhadap niat beli ulang, baik secara langsung maupun melalui kepuasan pelanggan. Kepuasan terbukti menjadi variabel mediasi yang kuat, di mana pengalaman positif dari layanan yang berkualitas dan bernilai mendorong pelanggan untuk terus menggunakan layanan di masa mendatang. Temuan ini memberikan implikasi praktis bagi manajemen Clinic Stars. Strategi utama yang perlu dilakukan adalah menjaga konsistensi kualitas layanan, memperkuat nilai yang dirasakan melalui program loyalitas dan layanan bernilai tambah, serta membangun kepuasan sebagai dasar terciptanya loyalitas pelanggan jangka panjang.
The Role of Organizational Citizenship Behavior (OCB) in Moderating the Relationship Between Entrepreneurial Leadership, Organizational Climate, and Workload on Employee Performance Sitepu, Rimenda Aminarosa; Harianto, Eric; Sarwoko, Endi
JoIEM (Journal of Islamic Education Management) Vol. 5 No. 2 (2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/joiem.v5i2.3637

Abstract

This study aims to review employee performance at a private school in Surabaya by analyzing the influence of entrepreneurial leadership, organizational climate, workload, and OCB on employee performance. We use structural equation modeling (SEM) as the method to study complex relationships between variables. The study seeks to provide in-depth insights into the factors affecting employee performance and assist schools in designing strategies to enhance achievement and competitiveness. The results indicate that entrepreneurial leadership, organizational climate, and workload do not have a significant direct impact on employee performance. However, OCB has a significant effect on performance. Additionally, organizational climate and workload significantly influence OCB, while entrepreneurial leadership does not have a significant effect on OCB. These findings highlight the importance of OCB in improving employee performance, as well as the necessity of creating a conducive organizational climate and effectively managing workload to maximize employee contributions in educational institutions.
THE ROLE OF ORGANIZATIONAL CITIZEN BEHAVIOR ON EMPLOYEE PERFORMANCE : A CASE STUDY COCA COLA OFFICIAL DISTRIBUTOR Wee, Lala Setiany; Sidharta, Helena; Harianto, Eric
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 4 (2023): IJEBAR, Vol. 7 Issue 4, December 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i4.11503

Abstract

This study aims to provide empirical evidence and elucidate the influence of organizational climate, Transformational Leadership, and job satisfaction on Organizational Citizenship Behavior (OCB) and how OCB impacts the performance of employees at PT Mitra Sukses Sejahtera, an Official Distributor of Coca-Cola. This research utilizes organizational climate, job satisfaction, and Transformational Leadership as independent variables, OCB as a mediating variable, and employee performance as a dependent variable. A saturation sampling method was employed, with 110 respondents from Coca Cola Official Distributor PT Mitra Sukses Sejahtera's employees . Data was analyzed using the Structural Equation Modeling - Partial Least Square (SEM-PLS) method via SEM-PLS version 4.0 software. The findings indicate that organizational climate, job satisfaction, and Transformational Leadership have a significant positive relationship with OCB. Furthermore, OCB exhibits a positive and significant relationship with the performance of employees at PT Mitra Sukses Sejahtera. Therefore, this study provides valuable insights into how these factors influence OCB and employee performance in an organizational context.
DESIGN OF HUMAN RESOURCES MANAGEMENT SYSTEM AT A CONSULTING SERVICE COMPANY FOR WATER RESOURCES INFRASTRUCTURE IN INDONESIA Abdurrahman, Gani; Harianto, Eric; Sutanto, J.E.
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.11504

Abstract

This study aims to obtain a balanced scorecard system concept design that is in accordance with the vision and mission of PT. Wecon which is engaged in consulting services for dam construction in the territory of Indonesia. This research method uses descriptive qualitative method with triangulation technique. This study uses informants consisting of 3 management people, 1 association from similar companies, 1 expert who understands in designing the balance scorecard of a consulting service company. This research was conducted from December 2021 to July 2022. The first stage will begin with a SWOT analysis. From the results of the analysis, it can be seen that the company is in a condition that requires quality human resources so that in the future the company must develop a strategy that must be done. In the next stage, measurements are carried out based on the perspective of the policy model to be implemented in a work program that includes four aspects of financial, customer, internal business, growth and learning. Based on the process hierarchy analysis method, it is found that the customer perspective will be the first priority, then followed by the financial, internal business, and learning and growth perspectives. customer needs, increase cooperation with local and international companies, provide training and certification for employees.
THE IMPACT OF PRICE, SERVICE QUALITY AND TRUST ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION IN AUTOMOTIVE INDUSTRY Danarkusuma, Arya Asraf; Harianto, Eric; Nursaid, Nursaid; Sutanto, J.E.
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 2 (2024): IJEBAR, VOL. 08 ISSUE 02, JUNE 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i2.11573

Abstract

Increased mobility has influenced business development in the automotive sector, especially vehicle maintenance services. This development is different from the increase in business revenue in vehicle maintenance. This study aims to determine the effect of price, service quality and customer trust on customer loyalty through customer satisfaction. This research uses quantitative methods using probability sampling techniques with a simple random sampling approach. The number of samples in this study was 210 respondents. The data collection technique used a questionnaire and was analysed using Smart PLS. The results of this study indicate that price, service quality and customer trust significantly affect customer loyalty through customer satisfaction. Price have significant impact in customer satisfaction, it can be a reference to determining a price strategy and services quality that are affordable and better than competing companies.
Evaluasi Performa Panel Surya Terintegrasi Bangunan berdasarkan Standar Greenship: Menuju Bangunan Sekolah Net Zero Energi Susan, Susan; Wardhani, Dyah Kusuma; Ariyanto, Yusuf; Wonohadidjojo, Daniel Martomanggolo; Harianto, Eric
EMARA: Indonesian Journal of Architecture Vol. 8 No. 1 (2022): Vol. 8 No. 1 (2022): EIJA August-October edition
Publisher : Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29080/eija.v8i1.1442

Abstract

generated from a variety of sources, both renewable and nonrenewable. Switching from nonrenewable to renewable energy sources is one of many strategies that can be used to achieve net-zero buildings. In Indonesia, this strategy is very feasible due to its abundant renewable energy resources, particularly solar energy. This research presents a school building as the proposed case. The school, SCK Citra Garden, is chosen as the pilot project due to its access to solar radiation and its minimum shading conditions. Using Helioscope software, BIPV modelling was simulated on its roof, and the electrical energy output from BIPV was calculated. The substitution percentages of BIPV energy output for conventional electrical energy consumed by the building were then measured. This percentage was compared to the National Energy Mix target and Greenhouse Gas Standard to assess its performance towards net-zero school buildings. The result shows that BIPV has a good performance. Even though the substitution percentage is still below the national energy mix target, it exceeds the greenhouse gas standard target for on-site renewable energy tools.
Pengaruh Kepercayaan dan Kualitas Pelayanan Terhadap Minat Beli Ulang Melalui Kepuasan Pelanggan Sebagai Variabel Mediasi pada SPBU di Makassar Rantung, Edmond; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/jc0rjx10

Abstract

SPBU 7490210 Galangan Kapal Makassar is a gas station company (Public Fuel Filling Station) established in 2011 and located at Jalan Galangan Kapal No 1, Makassar and is a family business project. This study aims to determine the effect of trust and service quality on customer satisfaction, the effect of customer satisfaction on repurchase interest, and the effect of trust and service quality on repurchase interest on customer satisfaction. The method in this research is quantitative, with analysis using Partial Least Square - Structural Equation Model (PLS-SEM). This study has a sample size of 190 respondents who are customers of the Makassar Shipyard Gas Station who made at least one purchase in the period January 2023 to April 2024. This study shows that trust and service quality have a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on repurchase intention, and trust and service quality have a positive and significant effect on repurchase intention through customer satisfaction as a mediating variable. The implication of this research is that the Public Fuel Filling Station needs to maintain customer satisfaction factors by providing a satisfying experience for customers so that customer satisfaction can increase every time they make a purchase, and provide quality products and good service.
Pengaruh Kompetensi Guru dan Reputasi Sekolah Terhadap Kepuasan Siswa Melalui Retensi Siswa SMK Negeri 10 Surabaya Akmal, Shofwan Naufal; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/w3v4wc44

Abstract

This study aims to analyze the effect of teacher competence and school reputation on student satisfaction and retention at SMK Negeri 10 Surabaya. This study uses quantitative methods with Proportional Random Sampling analysis techniques. This study uses a quantitative approach and data collected through questionnaires distributed to students of SMK Negeri 10 Surabaya with a sample of 345 students. Data was obtained through an online questionnaire using Google Form. Hypothesis testing shows that teacher competence has a positive and significant effect on student satisfaction, and student satisfaction has a significant effect on student retention. In addition, school reputation was also found to have a significant influence on student satisfaction. The managerial implication of this study suggests the need for continuous improvement of teacher training programs as well as strengthening school cooperation with universities and industries to improve school reputation and student satisfaction. This study has limitations in the scope of the population that only involves one school so that generalization of the results of this study needs to be done with caution. The benefits of this study can provide insights into teacher competence and school reputation that can be used for further study by academics or practitioners in the field of education and help educators and school administrators to improve their performance.
Pengaruh Reward System dan Enterpreneurial Leadership untuk Meningkatkan Employee Performance Melalui Employee Satisfaction pada Perusahaan Building Material: Study Pada CV. Nusantara Putra Purnama Romdhoni, Muhammad Farich; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/z4rtk322

Abstract

This study examines the effect of reward system and entrepreneurial leadership on employee performance mediated by employee satisfaction in the context of a building materials company, CV. Nusantara Putra Purnama, in Jember. This study used a quantitative approach with a saturation technique to collect data from a sample of employees and the required sample of 40 people. Data were obtained through an online questionnaire using Google Form. The hypothesis test in this study shows that the reward system, entrepreneurial leadership, and employee satisfaction affect employee performance. The findings contribute to the theoretical understanding of organizational behavior and provide practical insights for improving employee performance through strategic leadership and reward management.
Marketing Innovation Strategy Design to Increase Paper and Packaging Sales with the Blue Ocean Strategy Method: Case Study on Wijaya’s Paper Wijaya, Tarisna Aditya; Harianto , Eric
Golden Ratio of Data in Summary Vol. 5 No. 1 (2025): November - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v5i1.872

Abstract

Paper is an essential product in everyday life, in the last decade there has been a change with significant growth in the use of paper, namely the use of recycled paper with used paper waste materials. The use of used paper waste raw materials is carried out to continue to meet the need for paper; even though we have now entered the digitalization era, it cannot be denied that paper is still an essential need in supporting various daily activities. The use of kraft paper (recycled paper) is more in demand by several packaging manufacturers, apart from its environmentally friendly nature, aesthetic factors, and lower prices. Kraft paper is a favorite in the packaging world. This high opportunity does not align with Wijaya Paper's sales in the last two years (2022-2023). Wijaya Paper experienced a decline in turnover compared to 2019-2021 during the first 3 years of the company's establishment. The occurrence of tight market competition, with the implementation of the Ansoff Matrix strategy, with the implementation of Market Penetration and Cost Leadership, is no longer practical because many new competitors have emerged by offering lower prices with illegal goods, imported goods, and leftover roll goods. Through this study, we will discuss how to achieve cost efficiency using the Blue Ocean Strategy approach by identifying SWOT, Key Success Factor, ERRC, and Canvas Strategy so that it can produce the right innovation design for business entities. The research method used in this study is a qualitative triangulation study with informants consisting of internal management, loyal Wijaya Paper consumers, Wijaya Paper competitors, and experts represented by the Marketing Director of PT Adiprima Suraprinta. The results of this study are the design of marketing strategy innovations using the blue ocean strategy approach to increase paper and packaging sales at Wijaya Paper.
Co-Authors Abdurrahman, Gani Adinata, Faris Afiat, Irvan Aisah, Nurul Akmal, Shofwan Naufal Albazi, Uzair Alkistasari, Intan Alvin Livano Ari, Yufri Arifin Gustian Pramoko Arya Asraf Danarkusuma Azizurrohman, Muhammad Bawazir, Fatmah Cholid Benazir Fahim Christian Herdinata Damelina B. Tambunan Danarkusuma, Arya Asraf Daniel Martomanggolo Wonohadidjojo Denny Bernardus Denpharanto Agung Krisprimandoyo Dewi, Nyoman Diah Utari Dinata, Yuwono Martha Dwi Jusnita, Tias Dyah Kusuma Wardhani Dyah Kusuma Wardhani Edmond Rantung Efendi, Usman Endi Sarwoko Eny Soenardi Ermitajani Judi, Tjatur Fabiola Leoparjo Fahrul Riza Fahrul Riza Faiza Husnayeni Nahar Fariza, Rahma Febry, Timotius Helena Sidharta Hilda Yunita Wono Ignatius Ivan Sulaksono Ilmi, Sayyidah Hafidhatul Ilyas, Gunawan Bata Indudewi, Febe Yuanita Ratna Irvan Afiat Ismirani Saputri Ivan Setiawan J.E. Sutanto J.E. Sutanto Jason Lianto, Timothy Johanes Tanzil Judi, Tjatur Ermitajani Kurniawan, Dedy Arik Lala Setiany Wee Liliana Dewi Limanta, Nicko Lookman, Cienthia Maimunah Johari Mas’ud, Riduan Maureen Nuradhi Mayasari, Ludmila Menny, Alviano Herbert Monica Natalia Muhammad Farich Romdhoni Nancy Oktavia, Agustina Nursaid Nursaid Nursaid Olasode, Tikristini Panjaitan, Felix Patrisia Amanda Pascarina Pitaloka, Ratih Dwinanda Raditya, Andreas Rantung, Edmond Riduan Mas'ud Riduan Mas’ud Riduan Mas’ud Romdhoni, Muhammad Farich Sakti Pamungkas, Anggada Salim, Elizabeth Gina Mitayanny Setyawan, Susan Shofwan Naufal Akmal Siregar, Lusyana Sitepu, Rimenda Aminarosa Stevanus Christian Anggrianto Susan Susan Tambunan, Damelia Basauli Tania Susanti Tanjoyo, Catherine Teofilus Teofilus, Teofilus Tiyo Avianto Tri Cahyono Wee, Lala Setiany Wijaya, Patrick Natalion Wijaya, Tarisna Aditya Yulia Nur Hasanah Yusuf Ariyanto Yuwono Marta Dinata Yuwono Martha Dinata