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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah JAM : Jurnal Aplikasi Manajemen EMARA : Indonesian Journal of Architecture Jurnal Manajemen dan Kewirausahaan (JMDK) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat ARTEKS : Jurnal Teknik Arsitektur YUME : Journal of Management Jurnal Entrepreneur dan Entrepreneurship (JEE) Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal La Edusci ABDI MASSA: Jurnal Pengabdian Nasional International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) BIP'S : Jurnal Bisnis Perspektif Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management International Journal of Applied Business and International Management Golden Ratio of Data in Summary Jurnal Indonesia Sosial Teknologi Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi International Journal of Review Management Business and Entrepreneurship (RMBE) EMARA : Indonesian Journal of Architecture As-Syirkah: Islamic Economic & Financial Journal JHSS (Journal of Humanities and Social Studies)
Eric Harianto
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Pengaruh Kepercayaan dan Kualitas Pelayanan Terhadap Minat Beli Ulang Melalui Kepuasan Pelanggan Sebagai Variabel Mediasi pada SPBU di Makassar Rantung, Edmond; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/jc0rjx10

Abstract

SPBU 7490210 Galangan Kapal Makassar is a gas station company (Public Fuel Filling Station) established in 2011 and located at Jalan Galangan Kapal No 1, Makassar and is a family business project. This study aims to determine the effect of trust and service quality on customer satisfaction, the effect of customer satisfaction on repurchase interest, and the effect of trust and service quality on repurchase interest on customer satisfaction. The method in this research is quantitative, with analysis using Partial Least Square - Structural Equation Model (PLS-SEM). This study has a sample size of 190 respondents who are customers of the Makassar Shipyard Gas Station who made at least one purchase in the period January 2023 to April 2024. This study shows that trust and service quality have a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on repurchase intention, and trust and service quality have a positive and significant effect on repurchase intention through customer satisfaction as a mediating variable. The implication of this research is that the Public Fuel Filling Station needs to maintain customer satisfaction factors by providing a satisfying experience for customers so that customer satisfaction can increase every time they make a purchase, and provide quality products and good service.
Pengaruh Kompetensi Guru dan Reputasi Sekolah Terhadap Kepuasan Siswa Melalui Retensi Siswa SMK Negeri 10 Surabaya Akmal, Shofwan Naufal; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/w3v4wc44

Abstract

This study aims to analyze the effect of teacher competence and school reputation on student satisfaction and retention at SMK Negeri 10 Surabaya. This study uses quantitative methods with Proportional Random Sampling analysis techniques. This study uses a quantitative approach and data collected through questionnaires distributed to students of SMK Negeri 10 Surabaya with a sample of 345 students. Data was obtained through an online questionnaire using Google Form. Hypothesis testing shows that teacher competence has a positive and significant effect on student satisfaction, and student satisfaction has a significant effect on student retention. In addition, school reputation was also found to have a significant influence on student satisfaction. The managerial implication of this study suggests the need for continuous improvement of teacher training programs as well as strengthening school cooperation with universities and industries to improve school reputation and student satisfaction. This study has limitations in the scope of the population that only involves one school so that generalization of the results of this study needs to be done with caution. The benefits of this study can provide insights into teacher competence and school reputation that can be used for further study by academics or practitioners in the field of education and help educators and school administrators to improve their performance.
Pengaruh Reward System dan Enterpreneurial Leadership untuk Meningkatkan Employee Performance Melalui Employee Satisfaction pada Perusahaan Building Material: Study Pada CV. Nusantara Putra Purnama Romdhoni, Muhammad Farich; Harianto, Eric
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 3 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/z4rtk322

Abstract

This study examines the effect of reward system and entrepreneurial leadership on employee performance mediated by employee satisfaction in the context of a building materials company, CV. Nusantara Putra Purnama, in Jember. This study used a quantitative approach with a saturation technique to collect data from a sample of employees and the required sample of 40 people. Data were obtained through an online questionnaire using Google Form. The hypothesis test in this study shows that the reward system, entrepreneurial leadership, and employee satisfaction affect employee performance. The findings contribute to the theoretical understanding of organizational behavior and provide practical insights for improving employee performance through strategic leadership and reward management.
Marketing Innovation Strategy Design to Increase Paper and Packaging Sales with the Blue Ocean Strategy Method: Case Study on Wijaya’s Paper Wijaya, Tarisna Aditya; Harianto , Eric
Golden Ratio of Data in Summary Vol. 5 No. 1 (2025): November - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v5i1.872

Abstract

Paper is an essential product in everyday life, in the last decade there has been a change with significant growth in the use of paper, namely the use of recycled paper with used paper waste materials. The use of used paper waste raw materials is carried out to continue to meet the need for paper; even though we have now entered the digitalization era, it cannot be denied that paper is still an essential need in supporting various daily activities. The use of kraft paper (recycled paper) is more in demand by several packaging manufacturers, apart from its environmentally friendly nature, aesthetic factors, and lower prices. Kraft paper is a favorite in the packaging world. This high opportunity does not align with Wijaya Paper's sales in the last two years (2022-2023). Wijaya Paper experienced a decline in turnover compared to 2019-2021 during the first 3 years of the company's establishment. The occurrence of tight market competition, with the implementation of the Ansoff Matrix strategy, with the implementation of Market Penetration and Cost Leadership, is no longer practical because many new competitors have emerged by offering lower prices with illegal goods, imported goods, and leftover roll goods. Through this study, we will discuss how to achieve cost efficiency using the Blue Ocean Strategy approach by identifying SWOT, Key Success Factor, ERRC, and Canvas Strategy so that it can produce the right innovation design for business entities. The research method used in this study is a qualitative triangulation study with informants consisting of internal management, loyal Wijaya Paper consumers, Wijaya Paper competitors, and experts represented by the Marketing Director of PT Adiprima Suraprinta. The results of this study are the design of marketing strategy innovations using the blue ocean strategy approach to increase paper and packaging sales at Wijaya Paper.
Analysis of Dumpling House Msmes From The Perspective of Mc Kinsey 7s Salim, Elizabeth Gina Mitayanny; Harianto, Eric
JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Vol. 2 No. 1 (2024): July
Publisher : CV. Muris Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62421/jibema.v2i1.78

Abstract

Small and Medium-sized Enterprises (MSMEs) play a significant role in Indonesia's economy, absorbing up to 97% of the workforce. Particularly, the food and beverage sector within MSMEs has shown substantial growth, indicating high potential in the industry. However, intense competition poses challenges, necessitating a competitive edge for sustained growth. This paper examines the case of Dumpling House, an MSME in the frozen food sector, which initially experienced rapid expansion but faced challenges due to the evolving business landscape. Using the McKinsey 7s framework, the internal analysis reveals areas for improvement in strategy, structure, system, shared values, skills, style, and staff. While Dumpling House demonstrates strengths in certain areas, such as product quality and employee camaraderie, there are evident gaps in strategic planning, leadership, and system optimization. The study suggests enhancing management insights, conducting regular evaluations, strengthening leadership roles, and addressing identified issues comprehensively to facilitate Dumpling House's continued growth and success.
Evaluasi Business Model Canvas Dalam Pegembangan Model Bisnis B2B Dari Basis Konsumen B2C Pada Perusahaan Jasa Efendi, Usman; Wono, Hilda Yunita; Harianto, Eric
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 11 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i11.4354

Abstract

PT KGI harus berubah untuk tetap kompetitif karena persaingan yang semakin ketat di industri pelatihan dan sertifikasi alat berat di Indonesia. Penelitian ini dilatarbelakangi oleh kebutuhan strategis PT KGI untuk bertransformasi dari model bisnis business-to-consumer (B2C) ke business-to-business (B2B) guna menghadapi pasar yang semakin kompleks. Tujuan penelitian ini adalah mengevaluasi business model canvas (BMC) yang mencakup elemen pelanggan, saluran distribusi, hubungan dengan pelanggan, proposisi nilai, sumber pendapatan, sumber daya utama, aktivitas utama, kolaborasi, dan struktur biaya, kemudian mengidentifikasi celah untuk pengembangan model bisnis B2B. Penelitian menggunakan pendekatan deskriptif kualitatif dengan metode wawancara terstruktur yang dilakukan selama tiga bulan dari Maret hingga Juni 2025, melibatkan enam informan utama dari internal perusahaan serta perwakilan pelanggan dan regulator. Hasil penelitian menunjukkan bahwa strategi pengembangan B2B tidak hanya mencakup perubahan layanan, tetapi juga restrukturisasi segmen pelanggan, proposisi nilai, saluran distribusi, relasi pelanggan, serta efisiensi lintas departemen. Temuan penelitian ini menyoroti pentingnya pendekatan value-driven dan kolaborasi strategis dalam transformasi model bisnis, dimana rekomendasi yang dihasilkan dapat diadopsi oleh perusahaan jasa sejenis yang ingin melakukan pivoting dari B2C ke B2B. Bagi akademisi, penelitian ini memberikan kontribusi pada pengembangan teori business model canvas dalam konteks transformasi digital di industri jasa profesional. Transformasi ini terbukti mampu meningkatkan profitabilitas dan keberlanjutan bisnis di masa depan.
Analysis of Classification Society Service Quality Impact on Customer Loyalty Through Co-Creation, Co-Production in Shipbuilding Projects Arifin Gustian Pramoko; Eric Harianto Eric Harianto
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i1.6055

Abstract

This study investigates the impact of classification societies on customer loyalty in Indonesia's shipbuilding industry, focusing on service quality, co-creation, and co-production. Classification societies establish and enforce technical standards for ship design, construction, and operation. The research evaluates how service quality influences customer loyalty, mediated by co-creation and co-production. A quantitative approach was applied, collecting data from 200 customers of PT. Biro Klasifikasi Indonesia (BKI) and analyzing it using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate a significant positive relationship between service quality and customer loyalty, with co-production exerting a stronger influence than co-creation. The study underscores the importance of effective collaboration and high-quality services in fostering trust and satisfaction. It offers valuable insights for classification societies to enhance strategies, particularly in providing responsive and reliable services.
Analisis Pengaruh Reward System dan Kepuasan Kerja Terhadap Turnover Intention yang Dimediasi Stress Kerja pada Industri Telekomunikasi Faris Adinata; Endi Sarwoko; Eric Harianto
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 2 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i2.4055

Abstract

Lingkungan bisnis yang semakin kompetitif menjadikan urgensi untuk memahami mengenai dinamika antara faktor-faktor sebagai kunci guna mengembangkan strategi retensi karyawan yang efektif. Tujuan penelitian ini untuk menggali peran mediasi dari stres kerja atas efek reward system dan kepuasan kerja terhadap niat berpindah karyawan PT. Blue Ocean Heart. Metode penelitian ini merupakan penelitian kuantitatif dengan menggunakan pendekatan kausal, di mana 132 karyawan dijadikan sampel dengan teknik purposive sampling. Data dikumpulkan melalui kuesioner dengan skala Likert 5 poin, sedangkan analisis dilakukan menggunakan Structural Equation Model (SEM) dan diolah menggunakan Smart-PLS 4.0. Hasil penelitian didapati bahwa reward system yang efektif secara signifikan meningkatkan kepuasan kerja karyawan, yang pada gilirannya berkontribusi pada pengurangan niat berpindah. Stres kerja berperan sebagai mediator antara kepuasan kerja dan niat berpindah, namun tidak sepenuhnya memediasi hubungan antara sistem reward dan niat berpindah. Intervensi yang fokus pada penguatan sistem penghargaan adaptif dan peningkatan kepuasan kerja karyawan dapat menjadi strategi yang efektif untuk mengurangi turnover intention.
Drivers of Organizational Performance in Accounting Firms: Price Competition, Professional Standards (SPJA) Effectiveness, and Firm Reputation under the Moderating Role of Professional Regulation Wijono, Monica Widyati; Harianto, Eric; Tambunan, Damelina Basauli
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 6 (2026): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i6.5608

Abstract

Accounting Service Firms (KJA) play a vital role in supporting SMEs in Indonesia, yet they face challenges from price competition and dynamic of accountant professional regulations. This study aims to analyze the effects of price competition, the effectiveness of implementing the Standards of Accountants Services (SPJA), and reputation on organizational performance, with the regulation of the accounting profession as a moderating variable. A quantitative approach with an explanatory survey was employed, targeting 500 KJA registered on the Find KJA IAI Global platform as of May 5, 2025, with 144 firms participating. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings reveal that price competition and effective SPJA implementation have positive and significant effects on organizational performance, whereas firm reputation does not show a significant effect. Moreover, accountant professional regulation does not strengthen these relationships; instead, it tends to weaken the effect of SPJA effectiveness on performance. These results suggest that for small-medium scale KJA, accountant professional regulations are perceived more as an administrative burden than as strategic support. This study underscores competitive pricing and effective SPJA implementation as the main drivers of KJA performance, while reputation has yet to emerge as a determining factor. Theoretically, the findings challenge the relevance of Public Interest Theory and Interest Group Theory in the context of smaller KJA, while practically highlighting the need for proportional regulations that focus on strengthening internal capabilities.
Analysis of Influencing Factors Vertical Building Purchase Decisions: Case Study At Vida View Apartments Makassar Nicko Limanta; Eric Harianto
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.2880

Abstract

There are differences in the decision-making process in planning to buy an apartment when compared to the decision-making process for buying a landed house. Purchasing decisions that the company can know well are very useful for the company in determining the right marketing strategy so that it can produce optimal sales levels. This research aims to determine the factors that influence consumer decisions in the apartment purchasing process and how to implement them into sales strategies. The object of this research is Vida View Apartments in the city of Makassar. This research uses quantitative methods. Data collection in this research used a questionnaire with a population of 564 prospectives and previous buyers of Vida View Apartments. Sampling was carried out using a random sampling method with a total sample of 465 prospective and previous buyers. The analytical method used is exploratory quantitative using the SPSS application. From the results of this research, 5 new factors were formed that influence vertical building purchase decisions, namely, investment value and facilities, brand value, promotional strategy, social environment and ease of financing, with the most dominant new factor is investment value and facilities (55.026%). These findings can be used as a reference in formulating sales strategies, pricing strategies and promotional strategies for Vida View management or similar business in their efforts to increase sales.  
Co-Authors Abdurrahman, Gani Adinata, Faris Agung Krisprimandoyo Agustina Nancy Oktavia Aisah, Nurul Akmal, Shofwan Naufal Albazi, Uzair Alkistasari, Intan Alvin Livano Andrie Francisco Angeline Fiona Anggada Sakti Pamungkas Ari, Yufri Arifin Gustian Pramoko Arya Asraf Danarkusuma Azizurrohman, Muhammad Azwar Rhamdhan Bawazir, Fatmah Cholid Benazir Fahim Chitra Ayu Cempaka Putri Christian Herdinata Christiani, Natalia Damelina B. Tambunan Danarkusuma, Arya Asraf Daniel Kurniawan Daniel Martomanggolo Wonohadidjojo David Sukardi David Sukardi Kodrat Denny Bernardus Denpharanto Agung Krisprimandoyo Dewi, Nyoman Diah Utari Dinata, Yuwono Martha Dwi Jusnita, Tias Dyah Kusuma Wardhani Dyah Kusuma Wardhani Edmond Rantung Efendi, Usman Eka Pebriansyah Eko Wahyudi Endi Sarwoko Eny Soenardi Ermitajani Judi, Tjatur Fabiola Leoparjo Fahrul Riza Faiza Husnayeni Nahar Faris Adinata Febry, Timotius Guntur Arafa Helena Sidharta Hermeindito Hilda Yunita Wono Ignatius Ivan Sulaksono Ignatius Ivan Sulaksono Ilmi, Sayyidah Hafidhatul Ilyas, Gunawan Bata Indudewi, Febe Yuanita Ratna Irmawanti Irmawanti Irvan Afiat Ismirani Saputri Ivan Setiawan J.E. Sutanto J.E. Sutanto Jason Lianto, Timothy Jocelyn Belle Setiawan Johanes Tanzil Johanes Tanzil Johannes Agus Taruna Judi, Tjatur Ermitajani Kurniawan, Dedy Arik Lala Setiany Wee Lestari, Ika Mutia Liliana Dewi Limanta, Nicko Lookman, Cienthia Lukman Priyo Sembodo Maimunah Johari Mas’ud, Riduan Maureen Nuradhi Mayasari, Ludmila Menny, Alviano Herbert Mochammad Atiq Kurniawan Monica Natalia Muhammad Farich Romdhoni Mustikawati Mychael Maoeretz Engel Nicko Limanta Nursaid Nursaid Nurwestu Rusetiyanti Ocvan Pandu Kurniawan Ocvan Pandu Kurniawan Olasode, Tikristini Panjaitan, Felix Patrisia Amanda Pascarina Peggy Rozzah Pitaloka, Ratih Dwinanda Raditya, Andreas Rahma Fariza Rantung, Edmond Ratih Dwinanda Pitaloka Riduan Mas'ud Riduan Mas’ud Riduan Mas’ud Romdhoni, Muhammad Farich Sakti Pamungkas, Anggada Salim, Elizabeth Gina Mitayanny Shofwan Naufal Akmal Siregar, Lusyana Sitepu, Rimenda Aminarosa Stevanus Christian Anggrianto Susan Susan Setyawan Tambunan, Damelia Basauli Tania Susanti Tanjoyo, Catherine Teguh Wahyudi Teofilus Teofilus Timothy Jason Lianto Tiyo Avianto Tommy C. Efrata Tri Cahyono Vanezza Brenda Aurellia Wee, Lala Setiany Wijaya, Patrick Natalion Wijaya, Tarisna Aditya Wijono, Monica Widyati Yanti Octaviani Yuli Kartika Dewi Yulia Nur Hasanah Yusuf Ariyanto Yuwono Marta Dinata Yuwono Martha Dinata