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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah JAM : Jurnal Aplikasi Manajemen EMARA : Indonesian Journal of Architecture Jurnal Manajemen dan Kewirausahaan (JMDK) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat ARTEKS : Jurnal Teknik Arsitektur YUME : Journal of Management Jurnal Entrepreneur dan Entrepreneurship (JEE) Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal La Edusci ABDI MASSA: Jurnal Pengabdian Nasional International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) BIP'S : Jurnal Bisnis Perspektif Jurnal Locus Penelitian dan Pengabdian Journal of Islamic Education Management International Journal of Applied Business and International Management Golden Ratio of Data in Summary Jurnal Indonesia Sosial Teknologi Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi International Journal of Review Management Business and Entrepreneurship (RMBE) EMARA : Indonesian Journal of Architecture As-Syirkah: Islamic Economic & Financial Journal JHSS (Journal of Humanities and Social Studies)
Eric Harianto
Universitas Ciputra Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Designing an Integrated Healthy Food Business Strategy at Griya Sehat Annaba Makassar Using QSPM Irvan Afiat; Fahrul Riza; Eric Harianto
Journal Research of Social Science, Economics, and Management Vol. 4 No. 11 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i11.907

Abstract

The growing public awareness of healthy lifestyles presents a strategic opportunity for complementary therapy service providers to innovate through nutrition-based services. This study aims to identify customer perceptions and preferences regarding the integration of healthy food services into Griya Sehat Annaba Makassar, analyze its strengths and challenges, and formulate optimal implementation strategies. Employing a Quantitative methods approach, primary data were collected through questionnaires from 96 clients and Focus Group Discussion with five key participants, including the owner and therapists. Quantitative data were analyzed using descriptive statistics, validity and reliability testing, and strategic mapping through SWOT, TOWS, and QSPM approaches through Focus Group Discussion. The findings indicate that most clients have a favorable perception and high interest in the healthy food service, with trust in therapists and perceived health benefits serving as key determinants. The prioritized strategy emphasizes the development of personalized therapy-based services and collaboration with local partners. The study contributes theoretically to the development of nutrition-based alternative health service integration through a consumer behavior perspective. It offers a practical strategic model for community-based health service providers and entrepreneurs. It also recommends expanding digital-based services and strengthening human resource training as a means of enhancing the sustainability of the integration system.
ANALYSIS OF DETERMINANTS INFLUENCING PREMIUM PRICING OF GUEST HOUSES IN WEST DENPASAR, BALI Eko Wahyudi; David Sukardi Kodrat; Eric Harianto; Yuli Kartika Dewi
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 4 (2025): IJEBAR, VOL. 09 ISSUE 04, DECEMBER 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i4.18482

Abstract

This study aims to test the hypothesis regarding the variables that form premium pricing for guesthouses in West Denpasar, Bali. The theories applied in this research are service marketing theory, with an in-depth analysis of the Flower of Services and Shostack’s Molecular Model. The study employs Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM). Data was collected through the distribution of structured questionnaires. The population of this study consists of visitors to Andakasa Residence guesthouse during the 2022-2023 period, totaling 178 individuals. The sample size was 124 respondents, determined through probability sampling using the simple random sampling technique with a 5% margin of error. The results indicate that the indicators Information, Hospitality, Safekeeping, Exceptions, Essential Evidence, Distribution Strategy, Pricing Strategy, and Service Elements contribute to premium pricing. In contrast, Order Taking, Billing, Payment, Consultation, Advertising Strategy, and Product Elements do not form premium pricing for guesthouses in West Denpasar, Bali. It is hoped that these findings can provide insights for guesthouse owners in West Denpasar, particularly Andakasa Residence, to improve their services and establish premium pricing based on the variables examined in this study.
Implementation of change management through organizational restructuring intervention as a development strategy for Akar Tani Cooperative Guntur Arafa; Hermeindito Hermeindito; Eric Harianto; Azwar Rhamdhan
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.6931

Abstract

A farmer cooperative, Akar Tani (KAT) in Bantaeng, South Sulawesi, experienced declining active membership (100 to 74) and reduced coffee output (12 to 8 tons/year), alongside governance problems that weakened members’ trust due to delayed payments and poor records. This study examines how change management was enacted through organizational restructuring and identifies the key barriers that shaped the change trajectory. Using a qualitative case study design, we interviewed 11 informants (cooperative administrators, members, and external mentors), complemented by observations and document review. Data were analyzed iteratively using Miles and Huberman’s approach supported by NVivo. The findings show that barriers were driven less by rejection of cooperative goals and more by uneven digital literacy, entrenched work habits, fragmented internal communication, and sensitivity around administrative–financial transparency. Restructuring actions aligned with Kotter’s change stages, particularly capacity-building through practice-based training, multi-channel communication, clearer role division and SOPs, and early visible improvements in payment orderliness and financial information. This study contributes by extending change-management evidence to sustainability-oriented farmer cooperatives where trust recovery and collective learning are central mechanisms of restructuring. The practical implication is that cooperatives should prioritize transparency as a trust foundation while adopting gradual hybrid digitalization matched to members’ readiness. This research is limited to a single cooperative and does not track long-term quantitative performance outcomes; future studies may compare multiple cooperatives and assess digital readiness trajectories over time
Implementasi Blue Ocean Strategy untuk Menciptakan Value Innovation di Elmaskin Aesthetic and Anti-Aging Clinic Mochammad Atiq Kurniawan; Eric Harianto; David Sukardi; Tommy C. Efrata
Journal of Economics and Management Scienties Volume 8 No. 4, September 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i4.541

Abstract

The aesthetic clinic industry in Surabaya is characterized by intense competition, homogeneous treatment offerings, price-driven promotions, and growing customer expectations for transparent and personalized services. This study aimed to design and implement an innovation strategy grounded in Blue Ocean Strategy to create value innovation at Elmaskin Aesthetic & Anti-Aging Clinic. A descriptive qualitative approach with a project-based research design was employed. Data were collected through in-depth interviews, observations, and document analysis involving ten informants selected through purposive sampling, including representatives of management, doctors, nurses, customers, competitors, and aesthetic clinic industry expert. The data were analyzed using SWOT Analysis, Key Success Factors, Strategy Canvas, Four Actions Framework, and Six Paths Framework. The study developed the Elmaskin Transparent & Personalized Beauty Journey, which transforms conventional treatment transactions into a transparent, personalized, educational, and continuous care journey. The concept was operationalized through eight integrated strategies: brand positioning, personalized programs, treatment development, membership optimization, customer relationship management, information transparency, omnichannel marketing, and digitalization of forms. Initial implementation increased customer satisfaction from 82.2% to 94.3%, average returning-patient visits by 11.5%, and the number of new patients by 8.2%. Revenue in May 2026 was also 5.6% higher than the pre-implementation average. These findings suggest that information transparency, service personalization, and continuity across the customer journey can create a differentiated value curve in the aesthetic clinic industry.
The Effect of Outpatient Service Quality on Patient Satisfaction with Perceived Value as a Mediating Variable Nurwestu Rusetiyanti; Eric Harianto
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4510

Abstract

Attention to the quality of healthcare services has increased significantly. Healthcare providers are competing to deliver higher-quality healthcare services. Management is required to focus not only on medical technicalities but also on creating perceived value that drives patient satisfaction. Acknowledged as a central metric of healthcare service excellence, patient satisfaction is analyzed in this inquiry alongside the impact of outpatient service quality and perceived value at Nima Medical Center Clinic. The investigation also explores the function of perceived value as an intervening factor in the association between outpatient service quality and patient satisfaction. A quantitative approach was adopted, employing a survey instrument with a 1–5 Likert scale on 96 purposively sampled patients from the Nima Medical Center Clinic in Yogyakarta. Data were initially tabulated in Excel and subsequently analyzed using SmartPLS 4.0, employing the Structural Equation Modeling–Partial Least Squares (SEM-PLS) technique. Evidence shows that outpatient service excellence has a positive but not statistically significant direct link to patient satisfaction. Conversely, perceived worth exerts a robust, significant direct impact on contentment. Notably, the influence of service excellence on satisfaction is significant when it is facilitated by perceived worth. Altogether, these outcomes underscore the vital role of perceived value as a mediating factor between service excellence and patient satisfaction. Consequently, a favorable assessment of service value is essential to improve patient satisfaction in the outpatient department.
Co-Authors Abdurrahman, Gani Adinata, Faris Agung Krisprimandoyo Agustina Nancy Oktavia Aisah, Nurul Akmal, Shofwan Naufal Albazi, Uzair Alkistasari, Intan Alvin Livano Andrie Francisco Angeline Fiona Anggada Sakti Pamungkas Ari, Yufri Arifin Gustian Pramoko Arya Asraf Danarkusuma Azizurrohman, Muhammad Azwar Rhamdhan Bawazir, Fatmah Cholid Benazir Fahim Chitra Ayu Cempaka Putri Christian Herdinata Christiani, Natalia Damelina B. Tambunan Danarkusuma, Arya Asraf Daniel Kurniawan Daniel Martomanggolo Wonohadidjojo David Sukardi David Sukardi Kodrat Denny Bernardus Denpharanto Agung Krisprimandoyo Dewi, Nyoman Diah Utari Dinata, Yuwono Martha Dwi Jusnita, Tias Dyah Kusuma Wardhani Dyah Kusuma Wardhani Edmond Rantung Efendi, Usman Eka Pebriansyah Eko Wahyudi Endi Sarwoko Eny Soenardi Ermitajani Judi, Tjatur Fabiola Leoparjo Fahrul Riza Faiza Husnayeni Nahar Faris Adinata Febry, Timotius Guntur Arafa Helena Sidharta Hermeindito Hilda Yunita Wono Ignatius Ivan Sulaksono Ignatius Ivan Sulaksono Ilmi, Sayyidah Hafidhatul Ilyas, Gunawan Bata Indudewi, Febe Yuanita Ratna Irmawanti Irmawanti Irvan Afiat Ismirani Saputri Ivan Setiawan J.E. Sutanto J.E. Sutanto Jason Lianto, Timothy Jocelyn Belle Setiawan Johanes Tanzil Johanes Tanzil Johannes Agus Taruna Judi, Tjatur Ermitajani Kurniawan, Dedy Arik Lala Setiany Wee Lestari, Ika Mutia Liliana Dewi Limanta, Nicko Lookman, Cienthia Lukman Priyo Sembodo Maimunah Johari Mas’ud, Riduan Maureen Nuradhi Mayasari, Ludmila Menny, Alviano Herbert Mochammad Atiq Kurniawan Monica Natalia Muhammad Farich Romdhoni Mustikawati Mychael Maoeretz Engel Nicko Limanta Nursaid Nursaid Nurwestu Rusetiyanti Ocvan Pandu Kurniawan Ocvan Pandu Kurniawan Olasode, Tikristini Panjaitan, Felix Patrisia Amanda Pascarina Peggy Rozzah Pitaloka, Ratih Dwinanda Raditya, Andreas Rahma Fariza Rantung, Edmond Ratih Dwinanda Pitaloka Riduan Mas'ud Riduan Mas’ud Riduan Mas’ud Romdhoni, Muhammad Farich Sakti Pamungkas, Anggada Salim, Elizabeth Gina Mitayanny Shofwan Naufal Akmal Siregar, Lusyana Sitepu, Rimenda Aminarosa Stevanus Christian Anggrianto Susan Susan Setyawan Tambunan, Damelia Basauli Tania Susanti Tanjoyo, Catherine Teguh Wahyudi Teofilus Teofilus Timothy Jason Lianto Tiyo Avianto Tommy C. Efrata Tri Cahyono Vanezza Brenda Aurellia Wee, Lala Setiany Wijaya, Patrick Natalion Wijaya, Tarisna Aditya Wijono, Monica Widyati Yanti Octaviani Yuli Kartika Dewi Yulia Nur Hasanah Yusuf Ariyanto Yuwono Marta Dinata Yuwono Martha Dinata