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All Journal Jurnal Rekayasa Sipil MBR (Management and Business Review) Dinasti International Journal of Management Science Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Service and Research CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Indonesian Journal of Multidisciplinary Science Journal of Artificial Intelligence and Digital Business Jurnal Ekonomi, Teknologi dan Bisnis Jurnal Penelitian Transportasi Darat Journal of Management
Handayani, Susanty
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The Influence Of Commitment, Service Quality and Bus Feasibility On Passenger Satisfaction In Corridor I Transjakarta Block M-City Huda, Syahrul; Handayani, Susanty; Setyawati, Aswanti; Arifiani, Librita; Abidin, Zaenal
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research aims to measure the level of satisfaction among Transjakarta bus riders. The inadequate quality of Transjakarta bus services, particularly in terms of safety, comfort, convenience, easiness, and efficiency, has been the key reason why people choose private automobiles. Decreased dedication among Transjakarta bus crew contributes to bad customer experiences, while uncertainty in schedule adherence and journey duration, combined with Jakarta traffic congestion concerns, exacerbate the effectiveness of public transportation services. By solving these difficulties, it is believed that the Transjakarta bus service in Corridor I will improve passenger happiness, promote more efficient mobility, and reduce reliance on private vehicles, thereby helping to alleviate general traffic congestion. In this thesis, the author takes a qualitative approach and uses the Analytical Hierarchy Process (AHP) as an analytical tool. The goal of this study is to look at the outcomes of the four factors used to evaluate passenger satisfaction: commitment, service quality, and bus feasibility. As of now, no assessment results indicate that one criterion is superior to another. The consistency level of the four criteria, as well as their sub-criteria, was then assessed based on respondents' ratings. Finally, analyzing passenger satisfaction on Transjakarta buses using the established criteria and sub-criteria. The findings of the four criteria demonstrate a trend for 29% commitment, 28% service quality, and 19% bus feasibility, with stable consistency. The research findings and calculations show an Excellent rating based on the assessment criteria in the four major aspects of commitment, service quality, and bus feasibility.
Analysis of Parking System Development Using Electronic Parking Terminals (EPT) to Improve Services and Revenue in Jakarta Hariwibowo, Muhammad; Handayani, Susanty; Handayani, Sri
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5896

Abstract

This study discusses the performance issues of the Electronic Parking Terminal (EPT) under the Parking Management Unit of the DKI Jakarta Provincial Transportation Agency due to its dependence on the French Cale Web Office (CWO) system. Since May 2021, the CWO system has experienced disruptions, leaving the TPE unable to operate online. This has had a significant impact on agency performance, delayed employee salary payments, and decreased parking management revenue. The average contribution of parking taxes to Local Own-Source Revenue (PAD) during 2018–2021 was only 0.99%, and TPE revenue fluctuated during 2016–2023. With the increasing number of vehicles in Jakarta, the development of the TPE system is expected to improve parking services, revenue efficiency, and support transparency and accountability in parking tax management. This study uses a mixed-methods approach, with quantitative analysis using SEM-PLS. The results show that service quality is the most dominant factor in increasing the system's net benefit, followed by information quality and system quality. Users and user satisfaction play a crucial mediating role in the indirect effect on Net Benefit. Dependence on a problematic CWO system negatively impacts TPE efficiency and revenue. Developing a local version of the TPE system is a more efficient and independent strategic step. In addition, the high operating cost-to-revenue ratio indicates the need for improved management efficiency.
MaaS: Inovasi Teknologi dalam Mobilisasi dan Integrasi Transportasi untuk Mewujudkan Transportasi Berkelanjutan Saragi, Joannes de Brito Hendra Prakosa; Handayani, Susanty; Abdurachman, Edi; Maemunah, Siti; Sihombing, Sarinah; Schouten, Femmy Sofie
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 2 (2026): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i2.1673

Abstract

Peningkatan mobilitas di kawasan perkotaan dapat dioptimalkan melalui integrasi skema Social Traffic Management, Mobility as a Service (MaaS), dan Network Management System (NMS). Digitalisasi dalam sistem transportasi memungkinkan lebih dari 80% interaksi dengan penumpang terkait permintaan informasi, perjalanan, dan validasi dapat dilakukan secara otomatis melalui platform dan aplikasi berbasis teknologi. Penelitian ini menganalisis integrasi digitalisasi serta peran Internet of Things (IoT) dalam sistem transportasi, dengan fokus pada MaaS, Social Traffic Management, NMS, serta implikasi sosio-ekonomi yang dihasilkan. Selain itu, penelitian ini mengevaluasi efektivitas kolaborasi antara sektor publik dan swasta dalam mendukung transformasi digital transportasi. Metode penelitian ini mengadopsi pendekatan triangulasi data melalui analisis desktop research, diskusi kelompok terfokus (focus group discussion) dengan pemangku kepentingan bersama para ahli, serta teori dan literatur akademik terkait MaaS. Hasil penelitian menunjukkan bahwa MaaS, sebagai inovasi dalam integrasi transportasi, memainkan peran sentral dalam meningkatkan efisiensi dan konektivitas antar moda transportasi melalui pemanfaatan API, IoT, serta analitik data. Implementasi NMS berkontribusi dalam pengelolaan mobilitas dengan menyediakan sistem yang adaptif dan terintegrasi bagi pengguna secara real-time. Lebih lanjut, penelitian ini menegaskan bahwa peran integrator dalam Integrasi transportasi di Jabodetabek sangat krusial dalam menyelaraskan berbagai layanan transportasi guna menciptakan perjalanan multimoda yang lebih lancar, efisien, dan nyaman bagi Masyarakat serta memberikan rekomendasi untuk meningkatkan layanan transportasi berbasis MaaS, dengan fokus pada peningkatan aksesibilitas, efisiensi biaya, pengurangan emisi, dan inovasi teknologi bagi kebijakan transportasi berkelanjut teori-teori yang relevan dengan studi. Hasil penelitian menunjukan bahwa Mobility as a Service.
Co-Authors Amanda, Azzhara Andri Irfan Rifai Ardiansyah, Ahmad Arifiani, Librita Asadulhaq, Saifan Pabelano Aswanti Setyawati Christine Christine Edi Abdurachman Eka Juliar Endi S, Nanda Fatimah, Ghaida Tsauraya Nur Fauziawati, Rizky Femmy Schouten Handayani, Sri Hariwibowo, Muhammad Herdiawan, Vickry Afrizal Huda, Syahrul Komarrudin, Achmad Lasti, Silpi Naskah Lesmana N, Vindhy Lubis, Ahmad Mawardi Maharani, Natasya Aurum Muhammad Isradi Mulyanto, Teguh Dwi Nasrun Nasrun Nurrohman, Muhammad Ridwan Pamadi, Mulia Pramono, Rizki Prasadja Ricardianto, Prasadja Pratama, Sandhi Rio Purnama.R, Moch Yoga Rahmadhani, Ajeng Widyaningrum Rifatunnisa, Rifatunnisa Rijaludin, Arief Rini Nurhasanah Saputra, Ade Jaya Saragi, Joannes de Brito Hendra Prakosa Sari, Yusra Aulia Siti Fatimah Siti Maemunah Sony Sony, Sony Sufriyano, Sufriyano Sugih, Ageng Suryobuwono, Abdullah Ade Syarif, Danisy Ardanil Toruan, Erni Sari Lumban Wahyudi, Fahmi Faizal Wandhani, Intannia Widiyanto, Prima Widodo, Erna S. Yayat Hendrayana, Yayat Zaenal Abidin