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All Journal Jurnal Ilmiah Psikologi Terapan IBDA` : Jurnal Kajian Islam dan Budaya REKA KARSA LiNGUA: Jurnal Ilmu Bahasa dan Sastra Jurnal Theologia Students´ Journal of Economic and Management Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi ARABIYAT SHAHIH : Journal of Islamicate Multidisciplinary Asy-Syir'ah: Jurnal Ilmu Syari'ah dan Hukum The Indonesian Biomedical Journal Jurnal Geologi dan Sumberdaya Mineral (Journal of Geology and Mineral Resources) RETORIKA: Jurnal Bahasa, Sastra, dan Pengajarannya Jurnal Akuntansi dan Ekonomika Al-I´lam: Jurnal Komunikasi dan Penyiaran Islam FENOMENA KABILAH : Journal of Social Community Al-Ma'rifah : Jurnal Budaya, Bahasa dan Sastra Arab Jurnal Inovasi Penelitian dan Pengabdian Masyarakat JILSA (Jurnal Ilmu Linguistik dan Sastra Arab) Cermin Dunia Kedokteran Journal Of Human And Education (JAHE) Jurnal Pengabdian Masyarakat Bestari (JPMB) TEKNOLOGI NUSANTARA Transform : Journal of English Language Teaching and Learning Research Horizon AL-MAFAZI: JOURNAL OF ISLAMIC EDUCATION MANAGEMENT Jurnal Geologi dan Sumberdaya Mineral (Journal of Geology and Mineral Resources) Lughawiyyat: Jurnal Pendidikan Bahasa dan Sastra Arab ALMUSTOFA: Journal of Islamic Studies and Research Service
Luthfi, Muhammad
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Journal : TEKNOLOGI NUSANTARA

 1 
ANALISIS JARINGAN AKSES OPTIK UNTUK MENINGKATKAN KUALITAS LAYANAN BTS TELKOMSEL DI PT TELKOM WITEL BANDUNG Rafika Ratik Srimurni, Rafika Ratik Srimurni; Siti Nur, Siti Nur; Iwan Satriyo Nugroho, Iwan Satriyo Nugroho; Rantiyo, Rantiyo; Muhammad Luthfi Gozali, Muhammad Luthfi Gozali; Mochammad Rafi, Mochammad Rafi
Teknologi Nusantara Vol. 6 No. 1 (2024): APRIL 2024
Publisher : Fakultas Teknik

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Abstract

PT Telkom Witel Bandung is committed to providing reliable and quality Internet services in the digital era. With a focus on MBB (Mobile Broadband) & BGES (Business Government Enterprise Services) Units. Optical access network analysis is a focus for improving service quality and maintaining service quality. Quality management, as a systematic approach, is used to understand customer needs and ensure products or services meet expectations. Factors such as quality control, quality assurance, and quality improvement become an integral part of the quality management strategy. Preventive maintenance provides benefits in extending asset life and increasing customer satisfaction. BTS as a telecommunications service, analysis is carried out on Packet Loss (Sending and receiving data packets), Latency (Delay), and Jitter on BTS services. The results show Packet Loss analysis of 0% (Specifications), Latency 470 ms (Under specifications), and Jitter 3 ms (Specifications). Analysis of the causes of high latency using QOS and fishbone diagrams identifies factors such as environment, machines, people and methods. Improvement proposals include device updates, natural disaster risk management and geographic distance, field technician convenience, checking or controlling. Thus, it can be concluded that the application of network analysis and quality management are key steps to improve the quality of Telkomsel BTS services at PT Telkom Witel Bandung. Improvement efforts are expected to optimize service performance and meet customer expectations in this digital era.
Co-Authors -, Irmayanti Adhi Syahbani Ahmidi, Ahmidi Akbar Cita Aldo Yanuarto, Aldo Yanuarto Alfananda, Rizqi Alfarizi, Muhammad Imam Alfiati Silfi Alhamdani, Alhamdani Ali Akbar Amie Kusumawardhani, Amie Andi Asadul Islam Arifuddin Arifuddin Arifudin arifudin Arummi, Afnan Azhari, Jihan Dzakiyyah Bachtiar, Rini R Bachtiar, Rini R Budu - Bukhari, Agussalim Claudianty, Grandita Satira Daud, Numan AS Delyara, Dea Ayu Dian Novita Eva Farhah, Eva Fajar Nugraha Fardah Akil Fatman, Yenni Fionasari, Dwi Fitriani Agustin, Fitriani Himmawan, Gathot Ibrahim Labeda Ilhamjaya Patellongi Inge Triguri Iwan Satriyo Nugroho, Iwan Satriyo Nugroho Khairul Umam Kusuma, Susanto H Laili, Aizzatul Luqman Hakim, Luqman Hakim Marcellus Simadibrata Masita, Tuti Syaima Maylana, Aninda Nisa Mochammad Hatta Mochammad Rafi, Mochammad Rafi Moh.Ibnu Sholeh Muh. Nasrum Massi Muhammad Alfikri Muhammad Dhiyaurrahman Hanafi Muhammad Iqbal Arrasid Muhammad Natsir Muhammad Natsir Muhammad Ridwan Muhammad Sahdan Siregar, Muhammad Sahdan Siregar Muhammad Yunus Anis Musyrifa, Furaida Ayu Nasir, Yazid Qomar Abdul Nur Azlina Nur Ila Ifawati NUR, siti Nurul Hak Popy Yuliarty, Popy Prastowo, Dwi Ady Prihantono Prihantono Putri, Annie Mustika Rafika Ratik Srimurni, Rafika Ratik Srimurni Rantiyo, Rantiyo Regia Dwi Umbara Reza Sukma Nugraha, Reza Sukma Rifai, Amelia Rina Masadah Rinda Nariswati Rizqia, Asa Qubaila Sitta Zidna Rohman Rosdiana Natzir Roseptry, Ricky Samad, Ibrahim Abd. Siti Nur, Siti Nur Suci, Rama Gita Suhadah Suhadah, Suhadah Susilo Toto Raharjo Syaf Putra, Rudi Syahnaz Khairunnisa Syihabuddin Syihabuddin Tjahjadi Robert Tedjasaputra Triyanti Nurul Hidayati Uleng Bahrun, Uleng Varhah, Eva Widji Indahing Tyas Wildana Wargadinata Yuliana Fatmawati, Yuliana Fatmawati Zamzami Dhiyaul Ulum