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All Journal Jurnal Matematika dan Statistika serta Aplikasinya (Jurnal MSA) EKONOMIS : Journal of Economics and Business Pena Justisia: Media Komunikasi dan Kajian Hukum Khazanah Sosial Jurnal Teknologi Elekterika INFOKUM Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Research and Educational Review (IJRER) DECISION : Jurnal Ekonomi dan Bisnis Indonesian Journal of Educational Technology Jurnal Ragam Pengabdian
Muh. Ilham
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Religion Arts Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Physics Social Sciences Other

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Journal : INFOKUM

 1 
The Role of the Regional Personnel Agency in the Development of Personnel Service Competencies, in the South Jakarta Administrative City Sri Suryani; Muh. Ilham; Karno, Karno
INFOKUM Vol. 13 No. 03 (2025): Infokum
Publisher : Sean Institute

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Abstract

This research is motivated by the lack of employee competence in providing services, managing data and employee information in the South Jakarta Administrative City. The purpose of the study was to analyze and determine the role of the Regional Civil Service Agency of the South Jakarta Administrative City in developing service competencies, especially for prospective retirees. Then using a descriptive qualitative method. The data sources used are primary data and secondary data. Data collection techniques through observation, interviews and documentation. Data analysis methods with data reduction, data presentation and drawing conclusions. The results of this study indicate that the development of employee service competencies in ASN in the South Jakarta Administrative Regional Civil Service Agency. The knowledge indicator is quite good, proven that the performance given is in accordance with its duties and functions. The skills indicator has been implemented quite well, but not yet fully maximized, this is because there are still ASN who have not participated in the training. Then the attitude/behavior indicator has not been implemented properly. The role played by the Regional Civil Service Agency of South Jakarta Administrative City in developing pension service competency for state civil servants has been implemented but is not optimal, one of the roles that has been implemented is by conducting training and collaborating with various related parties with the aim of improving service competency for ASN in the Regional Civil Service Agency of South Jakarta Administrative City.
Implementation of Government Regulation on Civil Servant Discipline at the Regional Secretariat of North Sulawesi Province Yonathan Barambula; Muh. Ilham; Eva Eviany
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

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This study discusses the problems in the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline at the Regional Secretariat of North Sulawesi Province. Although this policy aims to strengthen the culture of ASN discipline, in its implementation there are still obstacles that have an impact on its effectiveness. The focus of the research is directed at the Implementation of Government Regulations on Civil Servant Discipline at the Regional Secretariat of North Sulawesi Province. This study uses a qualitative approach with a descriptive method. Data collection techniques are carried out through in-depth interviews, observations, and documentation studies. Data analysis is carried out interactively using the Van Meter and Van Horn policy implementation theory, which includes six main variables: policy standards and targets, resources, characteristics of implementing agents, inter-organizational communication, socio-political environmental conditions, and implementer dispositions. The results of the study indicate that the implementation of the civil servant discipline policy has not been fully optimal. Some of the obstacles found include the lack of employee understanding of the contents of the regulations, limitations in terms of policy socialization, budget limitations, and the suboptimal supporting facilities and infrastructure. In addition, communication between work units is not yet fully consistent, which has an impact on the coordination of policy implementation. The conclusion of this study is that the implementation of Government Regulation Number 94 of 2021 still needs to be strengthened through increasing human resource capacity, ongoing socialization, and consistent supervision. The researcher recommends improvements in aspects of internal communication, budget allocation for disciplinary enforcement activities, and the use of information technology to support effective policy implementation.
The Influence of Policy Implementation Service Standards, and Information Systems on User Satisfaction of the MELATI Application at Badan Pemeriksa Keuangan Republik Indonesia Bunga Oktora Ws; Muh. Ilham; Karno, Karno
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v13i04.2879

Abstract

The increase in the number of requests for IT services provided by the IT Bureau is not accompanied by an increase in user satisfaction of IT services, this is indicated by a decrease in the satisfaction index for IT services by several work units at the BPK. In order to increase user satisfaction with IT services, the Author is interested in conducting research on the Effect of Implementation of Service Standards and Information Systems Policies on User Satisfaction of the Melati Application at the Audit Board of the Republic of Indonesia. This study uses a quantitative method with primary data collection techniques by distributing questionnaires to 275 IT service users at the BPK Head Office. The collected data were processed using the Covariance Based - Structural Equation Model (CB-SEM) analysis technique using Smart-PLS software. The results of the study showed that user satisfaction of the MELATI application (Y) was influenced by the implementation of service standard policies (X1) and information systems (X2) by 67.5% and the remaining 32.5% was influenced by other variables not used in this study. The variable of IT service standard policy implementation (X1) has a large and significant effect on user satisfaction of MELATI application in BPK with a path coefficient value of 0.495, t-value of 8.378> t-table 1.96 and p-value of 0.000 <0.05. Information system (X2) has a large and significant effect on user satisfaction of MELATI application in BPK with a path coefficient value of 0.465 or 46.5%, t-value of 8.199> t-table 1.96, and p-value of 0.000 <0.05. Efforts that can be made by the BPK IT Bureau are to improve the implementation of service standard policies and information systems by increasing the quantity of resources, communication, evaluation and updating of IT service standard policies and SOPs and implementing a survey of IT service user satisfaction on the MELATI application.
Policy Implementation Obligation to Use Environmentally Friendly Shopping Bags in DKI Jakarta Hilda Rifani; Muh. Ilham; Rizki Amalia
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

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Abstract

The volume of waste from the people of Jakarta reaches 7,500 tons every day, 14% or 1,000 tons are single-use plastic waste. It is estimated that every day there are 650-800 thousand pieces of plastic bags entering the Bantargebang TPST. What needs to be worried about the massive use of plastic shopping bags, plastic shopping bags made from plastic (polyolefin or polyvinyl chloride) can be a threat to humans and the earth, in this case plastic shopping bags take 10 to 20 years to decompose, even taking up to hundreds of years to decompose completely. This study uses a qualitative method with a descriptive approach using the policy implementation theory from Grindle (1980) with primary and secondary data sources. Data collection techniques are carried out through interviews, observations and documentation, data analysis techniques used are data reduction, data presentation and drawing conclusions. The results of this study indicate that the implementation of the policy of mandatory use of environmentally friendly shopping bags in DKI Jakarta has been running well in the dimension of the policy context, but in the dimension of the content of the policy, namely the types of benefits that will be generated and resources that are still not optimal. Inhibiting factors for the implementation of the policy of mandatory use of environmentally friendly shopping bags in DKI Jakarta, namely: limited socialization and communication, resistance from business actors, less than optimal supervision, lack of interest from business actors in providing environmentally friendly shopping bags. Efforts made to overcome obstacles to the implementation of the policy of mandatory use of environmentally friendly shopping bags in DKI Jakarta, namely: socialization and public education, support and incentives for traders and business actors, strengthening regulations and supervision, and affordable shopping bag alternatives.
The Performance of Individual Service Providers (PJLP) in Archival Management in the Province of DKI Jakarta Ari Imansyah; Muh. Ilham; Ella Wargadinata
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

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Abstract

This study aims to analyze the effectiveness of the performance of Individual Other Service Providers (PJLP) in managing archives within the DKI Jakarta Provincial Government, focusing on five main agencies, namely the Library and Archives Service (Dispusip), Regional Asset Management Agency (BPAD), Regional Personnel Agency (BKD), Regional Financial Management Agency (BPKD), and the Public Works, Spatial Planning, and Land Agency (DCKTRP). The study uses a descriptive qualitative approach, with data collection techniques through in-depth interviews with structural officials and PJLP, as well as documentation studies. The theoretical framework used is the performance theory from Kasmir (2018) which includes six work criteria: quality, quantity, timeliness, cost efficiency, supervision, and work relationships. In addition, this study also uses a government science approach through the principle of good governance and the Kybernology theory from Taliziduhu Ndraha to understand the position of PJLP in the regional government bureaucracy system. The results of the study show that the performance of PJLP is considered quite effective in supporting archive management, especially in terms of quality and cost efficiency. Agencies such as Dispusip and BPKD noted the performance of PJLP which had minimal errors, was disciplined, and complied with SOPs. Work productivity was also high, with a clear daily workload and measurable reporting. In terms of cost efficiency, all agencies stated that the existence of PJLP was more efficient and safer than outsourcing. However, there are still significant challenges that affect overall effectiveness, such as the educational background of PJLP which is not yet appropriate, the annual contract status that does not guarantee sustainability, limited work facilities, the lack of ASN archivists as supervisors, and the absence of uniform standard operating procedures between agencies.
Co-Authors Achmad, Alamsyah Ade Rosmalia Ahmad Rosyid Ahmad Zaki Ari Imansyah Bunga Oktora Ws Desyadi Desyadi Eko Budi Santoso Ella Wargadinata Eva Eviany Faria Ruhana Hasniah Hasniah Hilda Rifani Ilhamurrahman M Hubaib Jumatin Karno Karno Khasan Effendy Mansyur Achmad Muh. Syata, Wahyu Muhammad Juwantho Lewa Murni Nia Murniati Murtir Jeddawi Nababan, John C.E. Nirwana Sampara Petrus Polyando Ridha Jafar, Ahmad Rizki Amalia Sabillah, Bellona Mardhatillah Sampara Lukman Selviana Sri Suryani Sri Suryani Stevy Hanny Supena Sukarna Usman Usman Wikandono Wikandono Yadi Arodhiskara, Yadi Yonathan Barambula Yudi Rusfiana Yuliana Yuliana