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All Journal SEIKO : Journal of Management & Business JURNAL PEMBELAJARAN DAN MATEMATIKA SIGMA (JPMS) Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) International Journal of Humanities Education and Social Sciences Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Informatika Ekonomi Bisnis Journal of International Multidisciplinary Research Ekomania Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Intelek Insan Cendikia Jurnal Pengabdian Masyarakat Mandira Cendikia (JPKM-MC) Journal of Management Research and Studies
Teguh Setiawan Wibowo
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Journal : International Journal Of Science, Technology

 1 
Psychological Contract Theory Relation to Organizational Citizenship Behavior (OCB) of Flight Attendants Teguh Setiawan Wibowo
International Journal of Science, Technology & Management Vol. 3 No. 1 (2022): January 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i1.445

Abstract

In service organizations such as airlines, flight attendants as one of the components that play a direct role in serving the needs of passengers during flights are required to work independently without supervision and have confidence in carrying out job demands since they are accepted as employees. The agreement formed between the flight attendant and the airline is the initial motivation and trust given by the airline to flight attendants as employees known as psychological contracts. A high psychological contract with a reciprocal relationship where the flight attendant's expectations are fulfilled by the airline will make the flight attendant feel valued for her work and empowered. This feeling raises the motivation of flight attendants as employees to be more active by showing OCB. OCB is the behavior of flight attendants as individuals voluntarily outside of their formal job descriptions to support the advancement of the airline where they work. In this article, psychological contracts are an important factor in the growth of OCB in flight attendants, such as arriving to work early, helping coworkers or new employees who are experiencing difficulties, and contributing more to activities organized by airlines.
Co-Authors AA Sudharmawan, AA Agus Purbo Widodo Ahmad Abroza Alvia Nur Layli Amelia Amin Harahap Angelina Britonang Anwar, Amelia Ashur Harmadi Cakranegara, Pandu Adi Dian Parwati Diana Fahira Dikky Mooy Eigis Yani Plamularso Eltie Christi Sandag Endri Haryati Fajar Satriyawan Wahyudi Fitria Fitroh Annisaul Mubarokah Gusti Noorlitaria Achmad Hendrik Pandiangan Husen I Wayan Eka Sudarmawan Irawati, Junita Irwan Suryadi Izzat Maulidi Zain Joni Wilson Sitopu Jumiati Jusri Jusri KHUSNUL HOTIMAH Kumalasari, Nety Mochamad Fatchurrohman Moh. Solehuddin Muh. Syaiful Saehu Muhamad Risal Tawil Muhammad Syafri Muhammadong Nandyta Rizqy A Napsin Napsin Noneng R Sukatmadiredja Nurnaningsih A Nurul Hidayati Ovita Charolina Priscadella Putri Christiyanti Puji Kurniawati Rahman Putri Raniyatu R Wisnu Prio Pamungkas Rasty Yulia Rezki Akbar Norrahman Rieneke Ryke Kalalo Risman Risman Riza Aulia Widyaningsih Sarah Zielda Najib SETIAWAN JODI, I WAYAN GEDE ANTOK Shobikin Siregar, Ade Perdana Siti Solihah Sudadi Sudiana Putri Ulfatul Jannah Ulfatul Jennah Wardana, Miko Andi Yanita Yanti Setianti Yusron, Ali Zulfa Noer Aini Zulfa Noraini