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All Journal Journal of Aceh Physics Society JURISMA: Jurnal Riset Bisnis & Manajemen Maker: Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan International Journal of Business, Law, and Education Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan ProBisnis : Jurnal Manajemen Journal of Artificial Intelligence and Digital Business PMSDU Economic: Journal Economic and Business International Journal of Economics, Business and Innovation Research Community Service Progress
Nainggolan, Anju Bherna. D.
Universitas Efarina, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Physics Social Sciences Other

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Analysis of the Influence of Transformational Leadership on Organizational Citizenship Behavior of Professional and Non-Professional Staff in Hospitals Efendi, Efendi; Siregar, Liper; Nainggolan, Anju Bherna D.; Sherly, Sherly; Sudirman, Acai
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.913

Abstract

This study aims to analyze the effect of transformational leadership on organizational citizenship behavior (OCB) in professional and non-professional staff in hospitals in North Sumatra. The research method uses a quantitative approach by distributing questionnaires to professional and non-professional staff working in several hospitals in North Sumatra. Data analysis was carried out using the regression method to see the significance of the effect of transformational leadership on OCB in both groups of respondents. The number of samples used was 190 respondents, as determined by the convenience sampling method. The study's results confirmed that transformational leadership positively and significantly affects organizational citizenship behavior. The results of this study are expected to contribute to hospital management in designing effective leadership strategies to encourage increased OCB. The right transformational leadership style can increase workforce engagement and overall hospital performance.
The Effect Of Training On The Performance Of Civil Servants Moderated By Supervision Marisi Butarbutar; Mhd Ramadhan; Risa Kartika Lubis; Anju Bherna D Nainggolan; Oktaviani Manurung
International Journal of Economics, Business and Innovation Research Vol. 4 No. 02 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

The purpose of this study was to examine the effect of training on the performance of civil servants moderated by supervision. The approaches applied in the research design include descriptive qualitative and descriptive quantitative approaches. The results showed that training has a positive and significant influence on employee performance, and supervision acts as a moderator in the relationship between training and performance.
Analysis of Road Traffic Accident Insurance Claim Service Quality at PT Jasa Raharja Office in Pematang Siantar City Ginting, Margono; Karo-karo, Perlaban; Mayanta , Hendri; Butar-Butar, Diana Florenta; Nainggolan, Anju Bherna D.
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

PT. Jasa Raharja is a government agency engaged in public insurance. The duties and responsibilities are to collect funds through mandatory contributions and donations to be channeled back through compensation services raharja to victims or heirs of victims of traffic accidents on the highway. In the implementation of the provision of compensation funds, many people do not know the requirements for claiming compensation funds at PT. Jasa Raharja (Persero). In addition, the provision of compensation for accident victims is still not appropriate, namely irregular services in handling claims. This happened because PT. Jasa Raharja works closely with partners, namely the police and the hospital. Based on these problems, researchers are interested in conducting research on the Quality of Service for Highway Traffic Accident Insurance Claims at the PT. Raharja Services. This research was conducted at the office of PT Jasa Raharja, Pematang Siantar City. The method used in this research is quantitative method, by using a questionnaire as a means of measuring data. The results showed that all data from the answers of all respondents were in the "Good Enough" answer category with the total average of the total number of respondents who gave the answer was 16 people in the community or if the percentage reached 53% of the total number of respondents or where the percentage reached 100% of respondents. As for the inhibiting factors experienced by pt. raharja services in improving the quality of services in the field of traffic accident insurance claims in the city of Pematang Siantar is PT. Jasa Raharja did not get any information related to accidents that occurred, Lack of public awareness of orderly traffic and Lack of public awareness regarding the importance of carrying out accident insurance.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP IN EMPLOYEE CAREER DEVELOPMENT: A SYSTEMATIC LITERATURE REVIEW Fitriadi, Ahmad; Dumayanti Sihombing, Sabar; Fernando Simatupang, Leo; Bherna D Nainggolan, Anju; Berlien, Richard
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 4 No. 7 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v4i7.3047

Abstract

In today’s dynamic work environment, leadership plays a critical role in shaping employee career trajectories. This systematic literature review (SLR) examines the influence of transformational leadership (TL) on employee career development by synthesizing 48 peer-reviewed studies published between 2022 and 2025. Guided by the PRISMA methodology, this review draws on three key theoretical frameworks—Transformational Leadership Theory, Social Cognitive Career Theory (SCCT), and Leader–Member Exchange (LMX) Theory—to explore the behavioral, psychological, and relational mechanisms that underpin this relationship. Findings reveal a consistent positive association between TL and various career development outcomes, including career satisfaction, employability, adaptability, and goal clarity. Mediating variables such as self-efficacy, work engagement, and career adaptability were commonly identified, while organizational culture, industry type, and demographic factors served as key moderators. The review also highlights a strong reliance on cross-sectional methodologies and a limited number of studies in non-Western contexts, indicating important gaps in the current literature. This paper concludes that transformational leadership fosters a supportive environment for employee growth by enhancing motivation, providing individualized guidance, and strengthening relational trust. However, future research is needed to develop longitudinal and culturally inclusive models that better capture the complexity of leadership’s role in career development. The review offers practical implications for organizations seeking to align leadership development with career management strategies to attract, retain, and empower talent in an increasingly competitive landscape.
Pengaruh Beban Kerja dan Stres Kerja terhadap Kinerja Karyawan Pada PT. Gratama Finance Cabang Kota Pematangsiantar Butar-Butar, Diana Florenta; Nainggolan, Anju Bherna D.; Sembiring, Ruth Valentina Br; Damanik, Desmarlyantoni
ProBisnis : Jurnal Manajemen Vol. 16 No. 4 (2025): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh Beban Kerja Dan Stres Kerja terhadap Kinerja Karyawan baik secara parsial maupun simultan pada PT. Gratama Finance Cabang Pematangsiantar. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan asosiatif. Sampel yang memenuhi kriteria penarikan sampel pengamatan yang dilakukan berjumlah 31 orang dengan menggunakan sampel jenuh. Teknik pengumpulan data dalam penelitian ini menggunakan Teknik kuesioner. Hasil penelitian menunjukan bahwa, beban kerja berpengaruh positif terhadap kinerja karyawan. Hal ini dikarenakan hasil t hitung 7,471 > t tabel 2,045, dan secara signifikan 0,000 < 0,050. Stress kerja berpengaruh negative terhadap kinerja karyawan. Hal ini dikarenakan hasil t hitung 5,132 > t tabel 2,045, dan secara signifikan 0,000 > 0,050. Selanjutnya beban kerja dan stress kerja berpengaruh secara simultan terhadap kinerja karyawan pada PT. Gratama Finance Cabang Pematangsiantar.  Hal ini dikarenakan hasil sig sebesar 0,000 < 0,050 dan untuk F hitung 39,543 > F tabel 3,33.
Pengaruh Citra Merek dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada Jasa Pembiayaan di Pt. Gratama Finance Cabang Pematangsiantar Butar-Butar, Diana Florenta; Nainggolan, Anju Bherna. D.; Irwansyah
ProBisnis : Jurnal Manajemen Vol. 16 No. 5 (2025): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh citra merek dan kepuasan pelanggan terhadap loyalitas pelanggan, dan untuk mengetahui apakah terdapat pengaruh yang simultan antara citra merek dan kepuasan pelanggan terhadap loyalitas pelanggan. Populasi dalam penelitian ini merupakan pelanggan dari PT. Gratama Finance Cabang Pematangsiantar, dan 50 pelanggan dengan kriteria tertentu sebagai sampel. Teknik analisis data menggunakan analisis regresi linier berganda yang dibantu dengan program SPSS versi 25 sebagai alat pengolah data. Hasil penelitian menunjukan bahwa, citra merek berpengaruh terhadap loyalitas pelanggan pada PT. Gratama Finance Cabang Pematangsiantar. Hal ini dikarenakan hasil t hitung 2,195 > t tabel 2,012, dan secara signifikan 0,033 < 0,050. Kepuasan pelanggan tidak berpengaruh terhadap loyalitas pelanggan pada PT. Gratama Finance Cabang Pematangsiantar. Hal ini dikarenakan hasil t hitung 1,414 > t tabel 2,012, dan secara signifikan 0,164 > 0,050. Citra merek dan kepuasan pelanggan berpengaruh secara simultan terhadap loyalitas pelanggan pada PT. Gratama Finance Cabang Pematangsiantar. Hal ini dikarenakan hasil sig sebesar 0,03 < 0,050 dan untuk F hitung 3,662 > F tabel 3,20.
Exploring the Impact of Transformational Leadership on Employee Career Development in the Financial Services Sector Adrian K Tarigan; Anju Bherna D Nainggolan; Diana Florenta Butarbutar; Margono Margono; Markus Doddy Simanjuntak
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3568

Abstract

Transformational leadership plays a vital role in enhancing employee career development by fostering motivation and professional growth in organizations. This study aims to examine the influence of transformational leadership on employee career development within a state-owned financial institution in Indonesia. Data were collected from 30 employees using a questionnaire with a five-point Likert scale, designed to measure perceptions of leadership and career progression, and analyzed through statistical methods to test the relationship between variables. The findings reveal that transformational leadership, characterized by inspirational motivation, intellectual stimulation, idealized influence, and individual consideration, significantly enhances employees’ skills, career advancement, and motivation. Leaders who provide personalized support and a clear vision create a supportive environment that aligns individual aspirations with organizational goals. In conclusion, transformational leadership is a key driver of career development, offering practical insights for improving leadership practices in financial institutions. Organizations should invest in training programs to cultivate transformational leadership skills, ensuring sustained employee growth and organizational success. This study highlights the importance of effective leadership in addressing career development challenges and fostering a motivated workforce.
Pengaruh City Branding Terhadap City Image dan Keputusan Berkunjung Wisatawan ke Kota Tebing Tinggi Nainggolan, Anju Bherna D.; Nugraha, Riyan
Community Service Progress Vol. 4 No. 2 (2025): Community Service Progress Edisi Desember 2025
Publisher : STIE Bina Karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/csp.v4i2.279

Abstract

This study analyzes the influence of Tebing Tinggi’s city branding positioned as a stopover culinary city and the “City of Lemang” on city image and tourists’ visit decisions. The operation of the toll road has reduced the volume of stopover visits to Tebing Tinggi. Using a qualitative method through interviews, observations, and document analysis, the study finds that the city’s culinary identity remains strong, yet branding communication is not sufficiently consistent, resulting in a city image (cognitive, affective, and conative) that is less optimal in shaping tourist decisions. Brand perception, perceived value, and destination attractiveness play an important role in encouraging tourists’ stopover interest and visit decisions. These findings highlight the need for a more focused city branding strategy to strengthen city image and increase tourist visits.
Pengaruh Pemanfaatan Aplikasi E-Kinerja dan Etos Kerja Terhadap Kinerja Pegawai Satuan Polisi Pamong Praja Kota Pematangsiantar Ramadhan, Mhd; Nainggolan, Anju Bherna D.; Saragih, Yosia Stefen; Purba, Pantro Seni Arjo
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7291

Abstract

Perkembangan era digital 4.0 mendorong terjadinya reformasi birokrasi melalui penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE) guna meningkatkan efektivitas, efisiensi, dan akuntabilitas kinerja aparatur. Salah satu implementasi SPBE di Indonesia adalah aplikasi E-Kinerja yang digunakan sebagai alat pengukuran dan evaluasi kinerja pegawai. Penelitian ini bertujuan untuk menganalisis pengaruh implementasi aplikasi E-Kinerja dan etos kerja terhadap kinerja aparat Satuan Polisi Pamong Praja (Satpol PP) Kota Pematangsiantar, baik secara parsial maupun simultan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain deskriptif-asosiatif. Teknik analisis data yang digunakan adalah regresi linier berganda, yang didukung oleh uji asumsi klasik, uji t, uji F, serta koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa secara parsial, aplikasi E-Kinerja berpengaruh signifikan terhadap kinerja pegawai, sedangkan etos kerja tidak menunjukkan pengaruh yang signifikan. Namun, secara simultan kedua variabel tersebut berpengaruh signifikan terhadap kinerja pegawai dengan nilai koefisien determinasi sebesar 57,7%, yang berarti bahwa variabel independen mampu menjelaskan variasi kinerja sebesar 57,7%, sementara sisanya dipengaruhi oleh faktor lain di luar penelitian. Temuan ini mengindikasikan bahwa keberadaan sistem digital seperti E-Kinerja memiliki peran penting dalam meningkatkan kinerja pegawai melalui pengawasan yang lebih terstruktur dan transparan. Oleh karena itu, diperlukan optimalisasi penggunaan aplikasi serta penguatan etos kerja melalui pembinaan berkelanjutan agar kinerja aparatur semakin meningkat
The Influence of Promotion and Service Quality on Customers' Decisions to Save at PT Bank Negara Indonesia, Balige Branch Jopinus Ramli Saragih; Mhd Ramadhan; Anju Bherna D Nainggolan; Novika Br Pandia
Economic: Journal Economic and Business Vol. 4 No. 4 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i4.1348

Abstract

This study aims to analyze the influence of promotion and service quality on customer decisions to save at Bank Negara Indonesia (Persero) Tbk Balige Branch, both partially and simultaneously. This type of research is quantitative with a survey approach. The research sample consisted of 50 respondents taken from a population of 100 customers. Primary data were collected through questionnaires, while data analysis was carried out using validity and reliability tests, t-tests, F-tests, and multiple linear regression analysis with the help of SPSS software. The results showed that the promotion variable had no significant effect on customer decisions to save, while the service quality variable had a positive and significant effect on customer decisions. Simultaneously, promotion and service quality together had a significant effect on customer decisions to save at BNI Balige Branch. These findings emphasize the importance of consistently improving service quality in building customer trust and loyalty, as well as the need for innovation in promotional strategies to more effectively attract public interest in saving.
Co-Authors Acai Sudirman Adrian K Tarigan Adrian K Tarigan Barus, Ben Setiawan Ben Setiawan Barus Ben Setiawan Barus Berlien, Richard Butarbutar, Marisi Cahyani, Dewi Sri Damanik, Desmarlyantoni Dermawan Perangin-angin Diana Florenta Butar-Butar Dumayanti Sihombing, Sabar Efendi Efendi Fernando Simatupang, Leo Fitriadi, Ahmad Ginting, Margono Ginting, Yesenia Anastasiar Br. Hadi Panjaitan Herman Herman IRWANSYAH Jopinus Saragih Karo-Karo, Perlaban Kevin Indajang Lubis, Risa Kartika Margono Margono Markus Doddy Simanjuntak Mayanta , Hendri Mhd Ramadhan Michael Mahagaputra Pandia Nainggolan, Yenni Martha Nana Soraya Novika Br Pandia Oktaviani Manurung Panjaitan, Hadi Panjaitan, Santi Rohdearni Pardede, Nanda Rianty Perangin-angin, Dermawan Purba, Pantro Seni Arjo Riyan Nugraha Sagala , Sara Mariani Santi Rohdearni Panjaitan Santi Rohdearni Panjaitan Saragih, Yosia Stefen Sembiring, Ruth Valentina Br Septianty , Diny Afrya sherly sherly Simatupang, Sudung Siregar, Liper Sistiani, Desi Sitanggang, Augustinus Suryadi Tarigan, Adrian K Veryyon Harahap