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Journal : Primary Journal of Multidisciplinary Research

Kepuasan Kerja sebagai Mediator Kecerdasan Emosional dan Kinerja Karyawan di Puskesmas Pontianak Rika, Septiani; Hendri, Muhammad Irfani; Mufrihah, Mazayatul; Daud, Ilzar; Marumpe, Dody Pratama
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.196

Abstract

Employee performance at Pontianak City's public health center (Puskesmas) has recently revealed a gap between the goals outlined in the Health Department's Performance Agreement and actual results.  Emotional intelligence is one of the internal characteristics that may impact performance, as indicated by this condition.  Results from earlier research on the connection between employee performance and emotional intelligence have been mixed.  Furthermore, only a small number of studies—especially in Pontianak City—have positioned job satisfaction as a mediating variable in the context of basic healthcare services.  This study uses job satisfaction as a mediating variable to examine how emotional intelligence affects Puskesmas employees' performance in Pontianak City.  225 Puskesmas employees who were chosen through purposive sampling were given questionnaires as part of a quantitative approach.  Using the SmartPLS software, structural equation modeling, or SEM, was used to analyze the data.  The findings demonstrate that emotional intelligence significantly and favorably affects employee performance as well as job satisfaction.  Additionally, it was discovered that a significant mediating variable in the association between performance and emotional intelligence was job satisfaction.  These results emphasize how crucial it is to enhance job pleasure and cultivate emotional intelligence as calculated measures to boost worker performance.  The practical implication is that in order to improve the quality of public health services in a sustainable manner, Puskesmas management and the Health Department should focus more on the psychological aspects of their workforce.
Pengaruh Work-life Balance dan Work Stress Terhadap Turnover Intention dengan Work Environment sebagai Variabel Mediasi Generasi Milenial Di Kalimantan Barat Aspandi, Sutri Murdiana; Karsim, Karsim; Mufrihah, Mazayatul; Saputra, Pramana
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.198

Abstract

This study seeks to examine the impact of work-life balance and occupational stress on turnover intention, with the work environment serving as a mediating variable. This study employs a quantitative methodology. The employed sample approach is purposive sampling. This research's population comprises 151 millennial respondents from West Kalimantan. The study employs Structural Equation Modelling (SEM) analysis utilising SMARTPLS 4 software. The research findings indicate that work-life balance adversely and significantly influences turnover intention. Occupational stress exerts a favourable and substantial influence on turnover intention. The equilibrium between work and personal life positively and significantly influences the work environment. Occupational stress adversely and substantially impacts the work environment. The work environment adversely and substantially influences turnover intention. The work-life balance adversely and significantly influences turnover intention via the work environment. Work-related stress exerts a favourable and substantial influence on turnover intention via the work environment. This research indicates that increased employee stress correlates with a heightened propensity to resign. A supportive and cheerful workplace can mitigate the adverse effects of work-related stress and enhance work-life balance, hence decreasing the propensity to resign.