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All Journal JURNAL DERIVAT: JURNAL MATEMATIKA DAN PENDIDIKAN MATEMATIKA Infotech Journal Jurnal Informatika Upgris Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Martabe : Jurnal Pengabdian Kepada Masyarakat IJEEIT : International Journal of Electrical Engineering and Information Technology Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Progresif: Jurnal Ilmiah Komputer JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Budimas : Jurnal Pengabdian Masyarakat Jurnal Informa: Jurnal Penelitian dan Pengabdian Masyarakat Infotek : Jurnal Informatika dan Teknologi Jurnal Teknik Informatika (JUTIF) Bulletin of Computer Science Research Journal Computer Science and Informatic Systems : J-Cosys International Journal Software Engineering and Computer Science (IJSECS) International Journal of Management Science and Information Technology (IJMSIT) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Duta.com : Jurnal Ilmiah Teknologi Informasi dan Komunikasi Journal of Scientech Research and Development Proceeding of International Conference Health, Science And Technology (ICOHETECH) Mestaka: Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Teknologi Informasi dan Bisnis Bengawan :Jurnal Pengabdian Masyarakat Journal Of Artificial Intelligence And Software Engineering CSRID Informasi interaktif : jurnal informatika dan teknologi informasi Jurnal ilmiah teknologi informasi Asia Edu Komputika Journal Governance IT Adoption and Technology Advance
Eko Purwanto
Universitas Duta Bangsa Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : bulletin of computer science research

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Implementasi Sistem Informasi Pengaduan Siswa Berbasis Web dengan Pemantauan Service Level Agreement Zakhi Febriyan; Sri Surmalinda; Eko Purwanto
Bulletin of Computer Science Research Vol. 6 No. 4 (2026): June 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v6i4.1180

Abstract

A student complaint system serves as a school service channel allowing students to submit grievances, criticisms, and reports regarding activities and services within the school environment. Complaint management at SMK IPTEK Weru, Sukoharjo Regency, currently lacks digital system support; consequently, report logging is disorganized, resolution processes are time-consuming, and follow-up monitoring is suboptimal. This research aims to design and develop a web-based Student Complaint Information System to provide a more organized and integrated solution for complaint management. The system was built using the Waterfall approach, implemented in stages ranging from requirements identification, design, and application development to functional testing and system maintenance. Research data derived from direct observation, interviews, and literature reviews served as the foundation for system development. The system utilizes Laravel as the application framework and MySQL for data storage. Black-box testing was conducted to ensure that every function operates according to requirements. A key contribution of this research is the implementation of a Service Level Agreement (SLA) feature within the web-based system, enabling the school to monitor the timeliness of complaint resolution in a more structured manner. Results indicate that core features such as login, complaint submission, data management, status monitoring, and report generation function as designed. Meanwhile, User Acceptance Testing (UAT) yielded an acceptance score of 85.00%, placing it in the "Very Good" category. These results demonstrate that the developed system enhances the effectiveness of the complaint process, accelerates report handling, and facilitates complaint management for students, staff, and administrators at SMK IPTEK Weru, Sukoharjo Regency.
Co-Authors Abdullah Sajad Afu Ichsan Pradana Afu Ichsan Pradana Agus Mardiyono Agustina Srirahayu Ajeng Putri Sulistyawati Akhmad, Khabib Alia Alia Akhmad, Khabib Anggit Nurhidayah Annisa Zalzabilla Rahmawati Aprilisa Arum Sari Ari Zusnan Fahrudin Arya Kusumadewa Atina, Vihi Aulia Fajria Hafidhotun Awong Long, Zalizah Bambang Prasetyo Bangun Pradjadi Cipto Utomo Bangun Prajadi Cipto Utomo Benaya Chessa Sarmanela binti Mohd, Farahwahida Devi Pramita Sari Dewi Kuncorowati Didik Nugroho Djoko Santosa, Tri Dwi Hartanti Dwi Septieni Ema Sagita Desylawati Ery Permana Yudha Fadhil Ibnu Is’ad Farahwahida Mohd Farahwahida Mohd Fathin Ryfsa Fadilah FAULINDA ELY NASTITI Fauzan Sadewa Feny Ramadhani Feri Setiyono Fiqih Dwi Rifai Ghoffar Pangestya Prabowo hanifa Permatasari Hanifah Permatasari, M.Kom Hartanti, Dwi Hartono - Ilham Fahrul Pratama Imam Arifin Indah Nofikasari Indra Hastuti Intan Oktaviani Karima, Yuyun Kris Dayanti Kuswulandari, Reni Liana Trihardianingsih Long, Zalizah Awang Manase Rezata Purba Marginingsih Marginingsih Maulindar, Joni Mohd, Farahwahida Mohd, Farahwahida binti Muhammad Ilham Pratama Niken Galuh Aryani Norma Puspitasari Novita Widyasari Nurchim Nurchim Nurmalitasari Nurmalitasari Nurmalitasari Nurrohman Otami Amalina Pamekas, Bondan Wahyu Permana Yudha, Ery Permatasari, Hanifah Pipin Widyaningsih Prastya, Alvian Bagus Puspita Indah, Ratna Rahmadhani, Istining Ratmini, Yuli Ratna Puspita Indah Rohmat Eko Prasetyo Rudi Susanto, S.Si., M.Si., Ph.D Sabar Sularno Sajad, Abdullah Santosa, Tri Djoko Sari, Hanifah Permata Setiyani, Rahmawati Shandra Isti Kharisma Auliya Alamsyah Sigit Gunawan Singgih Purnomo Softi Ulin Nuha Sopingi Sri Ningrum Sri Rejeki Sri Sumarlinda Sri Sumarlinda, S.Kom, M.Kom, Ph.D Sri Surmalinda Sukma Rahmawati Sundari . Taufiq Nur Arifin Titin Listiani Triyono Triyono Umar Choirul Hadi Velinda Febriana Verdiyanto, Ricky Wiji Lestari Wijiyanto Yusmawan Dwi Suseno Yusuf Esema Zakhi Febriyan