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Eko Purwanto
Universitas Duta Bangsa Surakarta
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Journal : bulletin of computer science research

 1 
Implementasi Sistem Informasi Pengaduan Siswa Berbasis Web dengan Pemantauan Service Level Agreement Zakhi Febriyan; Sri Surmalinda; Eko Purwanto
Bulletin of Computer Science Research Vol. 6 No. 4 (2026): June 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v6i4.1180

Abstract

A student complaint system serves as a school service channel allowing students to submit grievances, criticisms, and reports regarding activities and services within the school environment. Complaint management at SMK IPTEK Weru, Sukoharjo Regency, currently lacks digital system support; consequently, report logging is disorganized, resolution processes are time-consuming, and follow-up monitoring is suboptimal. This research aims to design and develop a web-based Student Complaint Information System to provide a more organized and integrated solution for complaint management. The system was built using the Waterfall approach, implemented in stages ranging from requirements identification, design, and application development to functional testing and system maintenance. Research data derived from direct observation, interviews, and literature reviews served as the foundation for system development. The system utilizes Laravel as the application framework and MySQL for data storage. Black-box testing was conducted to ensure that every function operates according to requirements. A key contribution of this research is the implementation of a Service Level Agreement (SLA) feature within the web-based system, enabling the school to monitor the timeliness of complaint resolution in a more structured manner. Results indicate that core features such as login, complaint submission, data management, status monitoring, and report generation function as designed. Meanwhile, User Acceptance Testing (UAT) yielded an acceptance score of 85.00%, placing it in the "Very Good" category. These results demonstrate that the developed system enhances the effectiveness of the complaint process, accelerates report handling, and facilitates complaint management for students, staff, and administrators at SMK IPTEK Weru, Sukoharjo Regency.
Co-Authors Abdullah Sajad Aditia, Aditia Afu Ichsan Pradana Agung Wicaksono Agus Mardiyono Agustina Srirahayu Ajeng Putri Sulistyawati Alvian Setiono, Stefanus Amelia, Dinda Anggit Nurhidayah Annisa Zalzabilla Rahmawati Aprilia Pramudita Aprilia Putri, Eka Aprilisa Arum Sari Ari Zusnan Fahrudin Arya Kusumadewa Aulia Fajria Hafidhotun Awong Long, Zalizah Bagaskara, Ikrar Bambang Prasetyo Bangun Pradjadi Cipto Utomo Bangun Prajadi Cipto Utomo Benaya Chessa Sarmanela binti Mohd, Farahwahida Bondan Wahyu Pamekas Budi Waluyo, Arif Devi Pramita Sari Dewi Kuncorowati Diana Novira Didik Nugroho Djoko Santosa, Tri Dwi Hartanti Dwi Septieni Ema Sagita Desylawati Ery Permana Yudha Ery Permana Yudha Fadhil Ibnu Is’ad Faiq Muhammad, Nibras Farahwahida binti Mohd Farahwahida Mohd Farahwahida Mohd Fathin Ryfsa Fadilah FAULINDA ELY NASTITI Fauzan Sadewa Feny Ramadhani Ferdiana Rossi Feri Setiyono Fioga Zahra Fernando Fiqih Dwi Rifai Ghoffar Pangestya Prabowo Hafidz Munawar Kholil hanif, abdurrohman hanifa Permatasari Hanifah Permatasari Hanifah Permatasari, M.Kom Hany Arya Wardhany Hartono - Hartono Hartono Hasanah, Herliyani Hilmi Putra Andriano, Muhammad Ika Ayu Pertiwi Ika Putri Pujianti, Ika Putri Pujianti Ilham Fahrul Pratama Imam Arifin Indah Nofikasari Indah Wahyu Utami Indra Hastuti Intan Oktaviani Irawan, Ridwan Dwi Jati Prabawa, Dhimas Jordan, Alles Tio Karima, Yuyun KHABIB ALIA AKHMAD Kris Dayanti Kurnia Sari, Vena Kuswulandari, Reni Liana Trihardianingsih Long, Zalizah Awang Maharani, Tiara Putri Manase Rezata Purba Margaretha Evi Yuliana Marginingsih Marginingsih Maulindar, Joni Moh. Muhtarom, Moh. Mohd, Farahwahida Mohd, Farahwahida binti Muhammad Fahmi Panwar Muhammad Ilham Pratama Muhtarom, Moh Mustova, Rizal Ni’mal ‘Abdu, Aghni Rizqi Nibras Fa’iq Muhammad Niken Galuh Aryani Norma Puspitasari Novita Puspitasari Novita Widyasari Nur Indahsari, Reggie Nur Istianto, Yudha Nurchim Nurmalitasari Nurmalitasari Nurmalitasari Nurrohman Oktaviani, Intan Otami Amalina Permana Yudha, Ery Permatasari, Hanifah Pipin Widyaningsih Prastya, Alvian Bagus Primadeni, Febriaji Purwanto, Moch. Edy Puspita Indah, Ratna Putri Wibowo, Armeta Eka Rahmadhani, Istining Ramadhan, Navin Randis Wahyuni Ratmini, Yuli Ratna Puspita Indah Rini, Selfia Yustika Rizqy Alfiansyah, Rafif Rohmat Eko Prasetyo Rudi Susanto Rudi Susanto, S.Si., M.Si., Ph.D Sabar Sularno Sajad, Abdullah Santosa, Tri Djoko Sari, Hanifah Permata Satrio Irawan, Fandy Savio Nelinhos Dos Santos Septian Aristianto Setiadi, Bagas Setiyani, Rahmawati Setrayana, Abiyyu Shandra Isti Kharisma Auliya Alamsyah Sigit Gunawan Singgih Purnomo Siska Danawati Siti Fatimah Siti Wahyuni Softi Ulin Nuha Sopingi Sopingi Sopingi, Sopingi Sri Ningrum Sri Rejeki SRI SUMARLINDA Sri Sumarlinda, S.Kom, M.Kom, Ph.D Sri Surmalinda Sukma Rahmawati Sukma, Cahyaning Arum Sundari . Taufiq Nur Arifin Telaga Nabila Putri Riyanto Titin Listiani Tri Djoko Santosa Tri Prasetyo, Heri Triana, Triana Triyono Triyono Triyono Triyono Umar Choirul Hadi Utami, Maulinda Devi Velinda Febriana Verdiyanto, Ricky Vihi Atina Wiji Lestari Wijiyanto Wulan Nur Layli Yusmawan Dwi Suseno Yusuf Esema Zakhi Febriyan Zalizah Awong Long