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All Journal Jurnal Teknik Industri Jurnal Teknik ITS IPTEK Journal of Proceedings Series IPTEK The Journal for Technology and Science Jurnal technoscientia REKAYASA Jurnal Teknobisnis Hasanuddin Economics and Business Review Network Engineering Research Operation [NERO] Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri ASRO JOURNAL - STTAL STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE IJEBD (International Journal Of Entrepreneurship And Business Development) Bisma: Jurnal Bisnis dan Manajemen Business and Finance Journal Matrik : Jurnal Manajemen dan Teknik Industri Produksi JURNAL TEKNOLOGI TECHNOSCIENTIA Economics and Digital Business Review Interdisciplinary Social Studies Journal Research of Social Science, Economics, and Management IJESPG (International Journal of Engineering, Economic, Social Politic and Government) journal Sewagati El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Udisubakti Ciptomulyono
Departemen Teknik Dan Sistem Industri Institut Teknologi Sepuluh Nopember
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Journal : Hasanuddin Economics and Business Review

 1 
Proposed Improvement of Trans Semanggi Suroboyo Services Using IPA and QFD Methods Setyani, Kartika; Ciptomulyono, Udisubakti
Hasanuddin Economics and Business Review VOLUME 8 NUMBER 2, 2024
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v8i2.5553

Abstract

The high intensity of private vehicle usage has led to uncontrolled road congestion. To encourage residents to switch to public transportation, the Surabaya City Government introduced Trans Semanggi Suroboyo. Trans Semanggi Suroboyo experienced a decrease in passengers in 2023, with a decline of 324,711 passengers. Based on a preliminary survey with direct interviews conducted with 35 Trans Semanggi Suroboyo passengers, frequent complaints were related to service and facilities. Therefore, it is important to analyze and propose improvements to the services of Trans Semanggi Suroboyo as public transportation in Surabaya. To enhance the quality of services and facilities, it is essential to identify and evaluate passenger perceptions using service quality dimensions based on the Decree of the Director General of Land Transportation Number SK.5923/AJ.005/DRJD/2016. The most important service quality priorities for passengers are measured using the Importance Performance Analysis (IPA) method. This research identified 9 critical attributes that require improvement. Subsequently, a service quality improvement design was developed using the Quality Function Deployment (QFD) approach through the House of Quality (HoQ) matrix, resulting in 5 priority technical responses. Based on these findings, a plan for improving the service and facilities of the Trans Semanggi Suroboyo bus was proposed to maintain the quality of public transportation services.
Improvement Operational Business Process in Logistic Companies Using Model-Based and Integrated Process Improvement Aritonang, Adhe Martha Veronika; Ciptomulyono, Udisubakti
Hasanuddin Economics and Business Review VOLUME 8 NUMBER 1, 2024
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v8i1.5255

Abstract

The logistics business sector is experiencing increasingly competitive and complex developments, requiring enhancements to remain competitive. The method used in this research is the Model-Based and Integrated Process Improvement (MIPI) method, and business process mapping using Business Process Model and Notation. The MIPI method consists of four stages: Understand Business Needs, Understand the Process, Model and Analyze Process, by conducting activity analysis using Value-Added Analysis and Cause and Effect Analysis to identify problem causes, and the final stage is Redesign Process. Value-Added Analysis indicates that in the outbound process, there are 21 activities, comprising 4 Real Value Added, 15 Business Value Added, and 2 Non-Value Added. In the inbound process, there are 21 activities with a composition of 2 Real Value Added, 16 Business Value Added, and 3 Non-Value Added. Based on Cause and Effect Analysis, customer complaints were found to be related to delayed delivery of goods, with root causes identified in planning, methods, equipment, and human factors. Based on these findings, a proposal for a new business process design is made, including the elimination of Non-Value Added activities and parallelism in some activities to simplify Business Value Added activities. Recommendations for these issues include expanding partnerships and collaboration with vendors, increasing fleet size, and providing employee development training.
Improvement Operational Business Process in Logistic Companies Using Model-Based and Integrated Process Improvement Aritonang, Adhe Martha Veronika; Ciptomulyono, Udisubakti
Hasanuddin Economics and Business Review VOLUME 8 NUMBER 1, 2024
Publisher : Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v8i1.5255

Abstract

The logistics business sector is experiencing increasingly competitive and complex developments, requiring enhancements to remain competitive. The method used in this research is the Model-Based and Integrated Process Improvement (MIPI) method, and business process mapping using Business Process Model and Notation. The MIPI method consists of four stages: Understand Business Needs, Understand the Process, Model and Analyze Process, by conducting activity analysis using Value-Added Analysis and Cause and Effect Analysis to identify problem causes, and the final stage is Redesign Process. Value-Added Analysis indicates that in the outbound process, there are 21 activities, comprising 4 Real Value Added, 15 Business Value Added, and 2 Non-Value Added. In the inbound process, there are 21 activities with a composition of 2 Real Value Added, 16 Business Value Added, and 3 Non-Value Added. Based on Cause and Effect Analysis, customer complaints were found to be related to delayed delivery of goods, with root causes identified in planning, methods, equipment, and human factors. Based on these findings, a proposal for a new business process design is made, including the elimination of Non-Value Added activities and parallelism in some activities to simplify Business Value Added activities. Recommendations for these issues include expanding partnerships and collaboration with vendors, increasing fleet size, and providing employee development training.
Proposed Improvement of Trans Semanggi Suroboyo Services Using IPA and QFD Methods Setyani, Kartika; Ciptomulyono, Udisubakti
Hasanuddin Economics and Business Review VOLUME 8 NUMBER 2, 2024
Publisher : Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v8i2.5553

Abstract

The high intensity of private vehicle usage has led to uncontrolled road congestion. To encourage residents to switch to public transportation, the Surabaya City Government introduced Trans Semanggi Suroboyo. Trans Semanggi Suroboyo experienced a decrease in passengers in 2023, with a decline of 324,711 passengers. Based on a preliminary survey with direct interviews conducted with 35 Trans Semanggi Suroboyo passengers, frequent complaints were related to service and facilities. Therefore, it is important to analyze and propose improvements to the services of Trans Semanggi Suroboyo as public transportation in Surabaya. To enhance the quality of services and facilities, it is essential to identify and evaluate passenger perceptions using service quality dimensions based on the Decree of the Director General of Land Transportation Number SK.5923/AJ.005/DRJD/2016. The most important service quality priorities for passengers are measured using the Importance Performance Analysis (IPA) method. This research identified 9 critical attributes that require improvement. Subsequently, a service quality improvement design was developed using the Quality Function Deployment (QFD) approach through the House of Quality (HoQ) matrix, resulting in 5 priority technical responses. Based on these findings, a plan for improving the service and facilities of the Trans Semanggi Suroboyo bus was proposed to maintain the quality of public transportation services.
Co-Authors Achmad Danu Firdaus AHMADI Ahmadi Ahmadi Akhmad Mulyadi Amarulla Octavian Annas S. Setiyoko Arief Nurtjahjo Arino Anzip Aritonang, Adhe Martha Veronika Bakti Nugroho Dwi Kushadianto Budianto, Akhmad David Artanto Dewi, Sri Rachmi Nadhifah Didik Wahyu Cahyono Dinariyana, Anak Agung Bagus Dwi Asmoro, Nurcahya Effi Latiffianti Eko Nurmianto Eko Nurmianto Endin Tri Hartanto Fodyansa, Aldo Fuad Achmadi Gogor Arif Handiwibowo Hakim, Muhammad Saiful Handaningtyas, Inggrid Handiwibowo, Gogor Arif Hanoraga, Tony Hartanto, Endin Tri Hendrixon Hatta Hendriyadi, Hendriyadi Herlina Herlina Herry, Herry Herwindo, Raden Denny Hery Setiyawan I. K. Gunarta Iwan Hendra Susilo Izzat Aulia Akbar Jani Rahardjo Jani Rahardjo Karina Ayu Trijana kusdiana, wawan Kusumaningrum, Ajeng Wardhani Lutfi Paliam Paraya M. Fatkhur Rohman Maghfur Rozudin Ozie Maranatha Wijayaningtyas Marcus Tukan Mohamad Solekhan Mohamad Yusak Anshori Mokh. Suef Moses Laksono Singgih Muhammad Ainul Fahmi Muksin Muksin Nabila, Debby Dea Nabila, Niken Salma Naifah, Sonia Ratnaduhita Nurani Ninditya Nareswari Novitasari, Dyah Nurdiansyah, Ervin Prakosa, Galih Arief Pritantyo, Firgha Ali Putra, I Nengah Putra, Riyan Afnanda Putu Dana Karningsih Rahmaningtyas, Ivana Rashida, Ailsa Dahayu Ridwan Taofiq Firdaus Rindi Kusumawardani, Rindi Rubiyantoro Murniawan Rut Dea Monica S Suharyo, Okol Safrudin, Muhammad Nur Salsabila, Disya Berliani Satria Fadil Persada Savitri, Niken Anggraini Septin Puji Astuti Setyani, Kartika Sjarief Wijaya Soehardjoepri Soehardjoepri Solekhan, Mohamad Sri Rachmi Nadhifah Dewi Srihandoko, Koko Stefanus Eko Wiratno Suef, Mokhammad Sunarta Sunarta Surono, Adi Susilo, Ferdy Hendarto Sutrisno Sutrisno Sutrisno, Sutrisno Suwarno, Panji Tri Achmadi Trika Pitana Valmay, Altelah Anisa Wiscahyo, Gelar Witantyo Witantyo Wiwin Widiasih Yani, Beta Fitri Yudha Prasetyawan Zahra Nurkarima Budiwati Attori