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Journal : management analysis journal

Greening Hotel, Greying Beliefs: The Unexpected Outcomes of Zero-Waste Management Dina Lusianti; Ignatius Hari Santoso
Management Analysis Journal Vol. 15 No. 1 (2026): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v15i1.39263

Abstract

This study examines the relationship among zero-waste management, perceived green capability and managerial belief in customer trust and booking intention within the hotel industry. The research model also incorporate hotel category (2 star, 3 star and 4 star) as a moderating construct. Using a quantitative survey design, data are collected from hotel manager to assess their perception of environmental practices and anticipated customer reactions. Data are analyzed using   PLS –SEM to test the hypothesized direct and moderating relationship and to identify the strength and significance of each structural path. The result show that zero-waste management has a significant and positive effect on perceived green capability, demonstrating that environmental practices enhance the managers’ assessment of their hotel’s sustainability competence. However, perceived green capability does not significantly influence managerial belief in customer trust or booking intention. Additionally, zero-waste management is not found to significantly affect the managerial belief in customer trust or booking intention. Further, hotel classification also do not moderate the relationship between perceived green capability and the customer belief construct, indicating that sustainability capability is not viewed differently across hotel categories. These findings, reveal that environmental capability strengthen the internal strategic perception but does not translate directly into managerial expectation of customer behavior. This study is limited by its regional focus, the reliance on self-reported managerial perception and its cross-sectional design. Future research should incorporate the customer data, and also explore the alternatives   moderating construct for better understanding about zero-waste management.
Co-Authors 'Ula, Ahmad Nilnal Munachifdlil Adhie Prayogo Adisti, Yuniar Rahma Ag Sunarno Handoyo Agung Prihandono Agung Prihandono Agung Prihandono Agung Subono Ahmad Nilnal Munachifdlil Ula Akh Sokhibi Alfiana, Mia Ajeng Alya Zakiatunafisah Andisti Puspanisa Primahutami Andre Tri Saputra Andri Irawan Anggraini Anggun Anggun, Anggraini Annisya Lutfi Septanti Annisya Septanti Aura, Muhammad Belinda Lia Savera Budiarti, Enggita Dennyca Hendriyanto Dhaifina Idznitia A. Naimi Dhaifina Idznitia Apriyani Naimi Dian Wismar’ein Dian Wismar’ein Diani Nurmawati Dwi Soegiarto, Dwi Etni Marliana Fachrunnisa, Olivia Farida, Noor Faridhatun Faidah Fauziah, Farah Anissa Faza Aurellia Himayani Feby Dwi Fitriya Firda, Shynes Hendriyanto, Dennyca Himayani, Faza Aurellia Holyness Nurdin Singadimedja Ibnu Khajar Ignatius Hari Santoso Ilham Alfariz Ferdian Indah Dwi Prasetyaningrum Indra Lina Putra Ira Wakhidatin Iwan Suroso Iwan Suroso Keke Fahira Keke Tamara Fahira Ken Sudarti Kertati Sumekar Krisnanda Lela Zumala Rofiqoh Mamik Indaryani Manasika, Novia Arina Marka, Mira Mawar Anggraeni Mia Ajeng Alfiana Mia Ajeng Alifiana Mira Meilia Marka Mochamad Edris Mohammad Sapta Heriyawan Mokhamad Arwani Mu'amar Fiqri Alazhar Muhammad Julian Khanafi Muhammad Julian Khanafi Muhammad Nasrullah Mukhamad Nurkamid Mustika Widowati Mutamimah Mutamimah Mutamimah Mutamimah Nadia Utami Wibowo Naimi, Dhaifina Idznitia Apriyani Nita Andriyani Budiman Ni’am, Infijarun Noor Indah Rahmawati Noor Rahmawati Nur Yatus Siyamah Nurul Rizka Arumsari Nurzahroh Lailyah Olivia Fachrunnisa Putri, Adisty Putri, Widyadhana Nadia Ratih Nindyasari Rhealin Hening Karatri Rina, Rina Amalia Putri Rofiqoh, Lela Rr. Tur Nastiti Sa’adah, Nailis Santoso, Ignatius Hari Sa’adah, Nailis Septanti, Annisya Setiyanto, Aji Setyawan, Rai Shintania Camila Putri Sokhibi, Akh Sokhibi, Akh. Sri Mulyani Sudarsono Sudarsono Sudarsono Supriyono Supriyono Sutono Ulva Rizky Mulyani Vikha Asri Vikha Indira Asri Vikha Indira Asri Widodo Widodo Widyadhana Nadia Putri Wismar'ein, Dian Wisuda, Nova Laili Yasin, Rozaq M Yasin, Rozaq Muhammad Yunita Lestari Yusof, Rushami Zien Yusoff, Rushami Zuliyati Zuliyati