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Pardamean Daulay
Universitas Terbuka
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ANALYSIS OF THE DIMENSIONS OF PUBLIC SATISFACTION IN ONLINE BASED PUBLIC SERVICES AT THE ONE STOP INVESTMENT AND INTEGRATED SERVICES OFFICE Merlitriaswati, Merlitriaswati; Mahsyar, Abdul; Daulay, Pardamean
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 3 No 4 (2025): MEI
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jekombital.v3i4.939

Abstract

Technological development and advancement have influenced public services with the transition from conventional public services to online-based services, as implemented at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Tana Toraja Regency. However, the online-based services that have been implemented still have many weaknesses. This research aims to analyze and describe the dimensions of public satisfaction in online-based public services. The research uses a qualitative approach with a case study type, and data is collected through interviews, observation, and documentation. Data is analyzed qualitatively using the Miles and Huberman model. The results show that the five dimensions of service quality according to Servqual theory meet public expectations. To improve online-based services according to public demands, several things need attention. First, the tangible dimension needs to be complemented with supporting facilities such as waiting rooms. Second, in the responsiveness dimension, service decreases when the number of residents being served is very high, necessitating additional staff, especially to serve residents who do not yet understand how to operate the application system. Third, the assurance dimension requires the provision of computer facilities that can be accessed directly by users and improved internet connectivity so that slow data transfer in online business licensing services through the OSS application can be enhanced. Fourth, the empathy dimension involves providing satisfactory services and helping citizens in need. This study suggests improving ICT capacity, increasing the number of employees, and enhancing employee knowledge and technical skills in using computer programs.
Analysis of Implementation of the Livestock Control Policy Widodo, Widodo; Prastyawan, Agus; Daulay, Pardamean
International Journal of Islamic Business and Management Review Vol. 5 No. 2 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v5i2.1611

Abstract

This research is a qualitative descriptive study that aims to analyze the implementation of the Mukomuko Regency Regulation No. 9 of 2019 concerning Livestock Control and obtain an overview of the factors that support and hinder the implementation of the policy using the Edward III model framework (1984). The variables studied consist of communication, resources, disposition and bureaucratic structure. Data collection was carried out using observation methods, in-depth interviews and documentation. Data sources or key informants consist of the Head of Mukomuko City Sub-district, Satpol PP, Head of BMA (Customary Consultative Body), livestock owners, and the Mukomuko City Sub-district Community. Analysis uses the interactive model of Miles and Huberman (1992) and triangulation of sources and methods. This study found that communication factors regarding livestock control policies in Mukomuko District were relatively minimal. Policy dissemination tended to be formal and limited, leaving most livestock owners unaware of the livestock control policies, resulting in minimal understanding, awareness, and compliance with these policies. The lack of resource support, including the number of implementers, their competence, facilities, budget, and incentives, coupled with the implementers' failure to implement sanctions and enforce the law effectively, led to a tendency for the community to ignore the regulations, indicating a low commitment from implementers to implement the policies. Public misunderstanding of the policy, minimal socialization, limited support for resources, budget, facilities and incentives, weak commitment and minimal bureaucratic coordination coupled with public views on the culture of livestock management that impacts economic losses, security, and order further exacerbate the obstacles faced in the implementation of livestock control policies in Mukomuko District, Mukomuko Regency. Therefore, in order to ensure effective implementation, communication innovation and budget support, facilities and incentives as well as community involvement are needed.
Analisis Penerapan Good Governance pada Pelayanan di Kantor Pelayanan dan Pengawasan Bea dan Cukai Tipe Madya Pabean C Sangatta Ratnasari, Novi Tri; Daulay, Pardamean; Rulandari, Novianita
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 6 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9302

Abstract

Pelayanan publik pada instansi pemerintah perlu menerapkan prinsip-prinsip good governance untuk membangun kepercayaan dan kepuasan masyarakat. Namun, munculnya persepsi negatif terhadap pelayanan Direktorat Jenderal Bea dan Cukai, ditambah rendahnya nilai integritas Kabupaten Kutai Timur pada 2022, mendorong dilakukannya penelitian ini untuk menilai kesesuaian penerapan prinsip good governance dengan harapan pengguna layanan. Penelitian menggunakan pendekatan kuantitatif dengan 59 responden dan pengumpulan data melalui kuesioner berdasarkan indikator transparansi, akuntabilitas, efisiensi, efektivitas, dan profesionalitas. Analisis Paired Sample T-Test menunjukkan tidak ada kesenjangan signifikan antara tingkat kepentingan dan kinerja pelayanan pada seluruh prinsip, dengan nilai signifikansi di atas 0,05. Hasil ini menegaskan bahwa penerapan prinsip good governance relatif sesuai dengan ekspektasi masyarakat. Meski demikian, evaluasi berkelanjutan tetap diperlukan untuk menjaga konsistensi pelayanan. Penguatan aspek-aspek yang sudah baik, seperti keramahan petugas, dapat dikombinasikan dengan indikator yang masih perlu ditingkatkan. Selain itu, faktor yang selama ini dianggap prioritas rendah namun berpotensi memberi nilai tambah sebaiknya dijadikan fokus strategis. Temuan ini diharapkan menjadi masukan bagi pengambil kebijakan dalam merumuskan strategi peningkatan pelayanan publik berbasis good governance.
Capability Approach and Good Governance in Strategies to Increase Community Participation in Spatial Planning, East Kalimantan Firmani, Iqro; Daulay, Pardamean; Rulandri, Novianita
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1732

Abstract

This study examines strategies for enhancing public participation in spatial planning in East Kalimantan Province, employing a capability approach and principles of good governance. Public participation still faces various obstacles, including limited knowledge, low spatial literacy, restricted access to public information, and inadequate technical support and participatory incentives, particularly in remote areas. This study employs a qualitative method with a descriptive-exploratory design to examine the internal and external factors influencing public participation and to formulate contextual strategies for enhancing participation. The results indicate that efforts to increase public involvement are insufficient by simply adding formal forums; instead, they must be directed at strengthening citizen capabilities through spatial literacy, community facilitation, inclusive technology utilization, and strengthening local institutions. Although participation policies have been stipulated in various regulations, their implementation has not been optimal and tends to be procedural. Therefore, strategies for increasing participation must be transformative and collaborative, and position the public as active subjects in the spatial planning process. With this approach, public participation can be a key instrument for realizing democratic, inclusive, and socially just spatial planning amidst the dynamics of East Kalimantan's development after the establishment of the National Capital City.
Improving Community Welfare Through the Management of Muara Muntai Ulu Village Funds, Muara Muntai District, Kutai Kartanegara Regency Kuryadi, K.; Daulay, Pardamean; Rulandari, Novianita
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1733

Abstract

This study aims to analyze the effectiveness of Village Fund management in improving community welfare in Muara Muntai Ulu Village, Muara Muntai District, Kutai Kartanegara Regency. Although Village Funds have been directed to finance various priority sectors, including basic infrastructure development, education, health, and community economic empowerment, their implementation still faces several challenges. This study used a qualitative research method with a descriptive-analytical approach. The results show that, although Village Fund management in Muara Muntai Ulu Village has generally achieved positive outcomes in increasing access to basic services and promoting economic empowerment, significant obstacles remain that hinder the policy's effectiveness. These obstacles include the limited capacity of village officials in planning and reporting, suboptimal community participation, inaccurate beneficiary data, and weak coordination between village institutions. In addition, the suboptimal utilization of Village Funds for productive economic innovation and a weak monitoring system are also challenges. Therefore, institutional capacity building, data system improvements, and mainstreaming of public participation are needed so that Village Funds truly contribute to community welfare comprehensively and sustainably.
Financial Management Analysis of Indonesian Migrant Workers: Case Study of Indonesian Female Migrant Workers in Singapore Robiyatin, Siti; Muktiyanto, Ali; Fatimah, Fatia; Daulay, Pardamean
International Journal of Science and Society Vol 6 No 3 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i3.1250

Abstract

This study analyzes the financial management of female Indonesian migrant workers in Singapore. This type of research uses a quantitative descriptive approach where data is obtained by conducting interviews, questionnaires, and observations with purposive sampling of as many as 40 respondents who work in Singapore. The financial management of female PMIs is different because every female PMI is not the same in managing finances from the income or monthly salary she receives. How to manage female PMIs' finances is to record all basic needs and try to make needs not exceed income or have been as previously targeted. The rest of these basic needs are saved in the bank by opening several savings books, and if the savings are saved in the bank with the first objective of investing, then if the savings money is sufficient, female PMIs will allocate the money to invest. Property investment, including land investment, is considered one of the leading investments by Singaporean female PMIs because land prices continue to rise and are accompanied by price increases, high resale value, more affordable investment price, multifunction, easy maintenance, and direct ownership. By becoming female PMIs, their economic life has changed, and the income earned is much more than before with proper financial management.
Analisis Pengelolaan Dana Desa Dalam Meningkatkan Perekonomian Masyarakat Asbanu, Yohanis; Susanti; Pardamean Daulay
Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora Vol. 8 No. 4 (2025): Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/h8c8g685

Abstract

The purpose of this study is to analyze the management of Village Funds in improving the community's economy in South Amanuban District, South Central Timor Regency, East Nusa Tenggara. The research method uses a descriptive qualitative approach with data collection through interviews, observations, and document studies. The results of the study indicate that the management of Village Funds has been implemented in accordance with regulations, such as Permendagri No. 20 of 2018 and PMK No. 145 of 2023, but there are still obstacles in human resource capacity, transparency, and community participation. Village Fund allocations are used for infrastructure development, community empowerment, and Village-Owned Enterprises (BUMDES), but their utilization is not optimal due to budget and planning limitations. Community participation in monitoring and evaluation is still low, while village financial governance faces challenges in accountability and reporting. The research findings also reveal irregularities in the use of Village Funds, such as inappropriate development locations and abuse of authority by village officials. The conclusion of the study emphasizes the importance of increasing the capacity of village officials, transparency in management, and strengthening community participation to maximize the impact of Village Funds on local economic growth. Policy recommendations include village financial management training, stricter oversight, and a community-based approach to achieving sustainable development. Keywords: Community Economy, Village Financial Management, Village Funds, Village Governanc.
Innovation in the Development of the Toddler Family Development Program in Air Raya, Bandarsyah Village, East Bunguran District, Natuna Regency, Riau Islands Evline, Evline; Muchlis, Maulana; Daulay, Pardamean
Jurnal Ilmu Kesehatan Vol 12 No 1 (2024): Jurnal Ilmu Kesehatan
Publisher : Universitas Muhammadiyah Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to develop innovation in the Toddler Family Development Program (BKB) in Air Raya, Bandarsyah Village, East Bunguran District, Natuna Regency, Riau Islands. The BKB program is a government initiative which aims to improve the welfare and development of toddlers through education and guidance to parents regarding good parenting patterns, health and child nutrition. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation and documentation. Research respondents included BKB program implementers, parents who participated in the program, and related health workers. Data analysis was carried out thematically to identify needs and potential for innovation in implementing the BKB program. The research results show that innovation in the BKB program at Air Raya can increase family participation and the quality of interaction between parents and toddlers. Some of the proposed innovations include: the use of information technology such as mobile applications to provide information on the health and development of toddlers and as a means of communication between parents and BKB officers; holding regular training and workshops for parents on parenting, nutrition and children's health; increasing collaboration with community health centers, posyandu, and educational institutions to provide more comprehensive services; and implementing mobile education programs that can reach families living in remote areas.
Co-Authors Abdul Mahsyar Abdul Malik Abdul Rahman Adventina Dachi AGUS PRASTYAWAN Agus Prastyawan Alifathur Rohmah Amir Fadhilah Anzar Abidin Nadjpa Asbanu, Yohanis Badrus Zaman Badrus Zaman Chanif Nurcholis Desi Andriani Djonet Santoso Erlambang Budi Darmanto Evline, Evline Faried Effendy Fatia Fatimah Firmani, Iqro Hafsah, Hafni Hasan Sayfullah Hatim Badu Pakuna Hunowu, Momy A Iqbal Miftakhul Mujtahid Klau, Ferdinandus Kuryadi, K. Lilis Amalia Lilis Amalia, Lilis Listyorini, Etty Mayang Anglingsari Putri, Mayang Anglingsari Merlitriaswati, Merlitriaswati Muchlis, Maulana Muhamad Chairul Basrun Umanailo Muktiyanto, Ali Muta'allim Muta'allim Mutiara Ulfah Novi Tri Ratnasari Novianita Rulandari Nursyifa, Aulia Petrus Kase Prihatin Lumbanraja Prihatin Lumbanraja Reniati Reniati Robiyatin, Siti Rosadi, Raesita Rakhmawati Rulandri, Novianita Sabib Nurullah Sawitri Budi Utami Sugiran Sugiran Sugiran Sugiran, Sugiran SUSANTI Susi Listiani Sutini Sutini Sutini Sutini, Sutini Suyono Makruf Syaikhu, Ahmad Tubagus Ismail Wahyu Saputro Widodo Widodo Yuli Tirtariandi El Anshori Yusi, Ahmad Budairy Zaid, Zaid Zikriyani, Hikmah