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All Journal Scriptura RETORIKA: Jurnal Ilmu Bahasa Teknologi Pendidikan Farabi Jurnal Antropologi: Isu-Isu Sosial budaya Religio : Jurnal Studi Agama-agama Journal of Information Systems Engineering and Business Intelligence JSW (Jurnal Sosiologi Walisongo) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan Jurnal Organisasi Dan Manajemen Jurnal Pendidikan Terbuka Dan Jarak Jauh Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) Alignment: Journal of Administration and Educational Management Sketsa Bisnis JURISMA: Jurnal Riset Bisnis & Manajemen Journal of Education, Humaniora and Social Sciences (JEHSS) Al-Mada: Jurnal Agama, Sosial, dan Budaya Jurnal Pendidikan Jurnal Ilmu Kesehatan Dinasti International Journal of Education Management and Social Science Community Engagement and Emergence Journal (CEEJ) Jurnal Riset Bisnis dan Manajemen Jurnal Abdi: Media Pengabdian Kepada Masyarakat Jurnal Trias Politika Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Humaya: Jurnal Hukum, Humaniora, Masyarakat, dan Budaya International Journal of Science and Society (IJSOC) Jurnal Pengabdian Multidisiplin Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Auditing Research East Asian Journal of Multidisciplinary Research (EAJMR) International Journal of Islamic Business and Management Review Media Bina Ilmiah International Conference on Sciences Development and Technology Journal Publicuho Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Pendidikan dan Ilmu Sosial Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Law, Policy and Governance Danadyaksa: Post Modern Economy Journal Golden Ratio of Taxation Studies
Pardamean Daulay
Universitas Terbuka
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Analisis Kepuasan Mahasiswa: Implikasi Peningkatan Kualitas Pendidikan Jarak Jauh Universitas Terbuka Layanan Luar Negeri Daulay, Pardamean; Anglingsari Putri, Mayang; Zikriyani, Hikmah; Syaikhu, Ahmad; Rosadi, Raesita Rakhmawati; Ulfah, Mutiara
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol. 26 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/ptjj.v26i1.10438.2025

Abstract

Penelitian ini bertujuan untuk menganalisis hasil survei evaluasi layanan bagi mahasiswa Universitas Terbuka (UT) di luar negeri, dengan fokus pada tingkat kepuasan dan implikasinya terhadap peningkatan kualitas layanan. Urgensi penelitian ini terletak pada kebutuhan UT untuk meningkatkan kualitas pendidikan jarak jauh mahasiswa di UT layanan luar negeri, yang menghadapi tantangan aksesibilitas dan dukungan akademik. Survei meliputi aspek aksesibilitas, responsivitas, kualitas materi pembelajaran, dan dukungan administratif, dengan hasil yang menunjukkan variasi tingkat kepuasan di berbagai aspek. Berdasarkan hasil survei, mayoritas responden merasa puas dengan layanan yang tersedia, meskipun ada beberapa area yang dapat ditingkatkan. Penelitian ini mengidentifikasi area yang perlu diperbaiki dan memberikan rekomendasi strategis untuk peningkatan layanan, seperti peningkatan aksesibilitas platform pembelajaran, penyediaan dukungan akademik yang andal dan responsif, percepatan layanan administratif, penyediaan panduan yang jelas, serta pengembangan materi pembelajaran yang relevan dan interaktif. Implementasi rekomendasi ini diharapkan dapat meningkatkan kualitas layanan UT bagi mahasiswa luar negeri dan memperkuat kepuasan mereka dalam mengikuti pendidikan jarak jauh. Luaran dari penelitian ini berupa pemetaan tingkat kepuasan mahasiswa serta rekomendasi perbaikan layanan UT, dengan kontribusi penting dalam mengoptimalkan layanan pendidikan jarak jauh bagi mahasiswa di UT layanan luar negeri.
ANALYSIS OF THE DIMENSIONS OF PUBLIC SATISFACTION IN ONLINE BASED PUBLIC SERVICES AT THE ONE STOP INVESTMENT AND INTEGRATED SERVICES OFFICE Merlitriaswati, Merlitriaswati; Mahsyar, Abdul; Daulay, Pardamean
Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital Vol 3 No 4 (2025): MEI
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jekombital.v3i4.939

Abstract

Technological development and advancement have influenced public services with the transition from conventional public services to online-based services, as implemented at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Tana Toraja Regency. However, the online-based services that have been implemented still have many weaknesses. This research aims to analyze and describe the dimensions of public satisfaction in online-based public services. The research uses a qualitative approach with a case study type, and data is collected through interviews, observation, and documentation. Data is analyzed qualitatively using the Miles and Huberman model. The results show that the five dimensions of service quality according to Servqual theory meet public expectations. To improve online-based services according to public demands, several things need attention. First, the tangible dimension needs to be complemented with supporting facilities such as waiting rooms. Second, in the responsiveness dimension, service decreases when the number of residents being served is very high, necessitating additional staff, especially to serve residents who do not yet understand how to operate the application system. Third, the assurance dimension requires the provision of computer facilities that can be accessed directly by users and improved internet connectivity so that slow data transfer in online business licensing services through the OSS application can be enhanced. Fourth, the empathy dimension involves providing satisfactory services and helping citizens in need. This study suggests improving ICT capacity, increasing the number of employees, and enhancing employee knowledge and technical skills in using computer programs.
Analisis Penerapan Good Governance pada Pelayanan di Kantor Pelayanan dan Pengawasan Bea dan Cukai Tipe Madya Pabean C Sangatta Ratnasari, Novi Tri; Daulay, Pardamean; Rulandari, Novianita
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9302

Abstract

Pelayanan publik pada instansi pemerintah perlu menerapkan prinsip-prinsip good governance untuk membangun kepercayaan dan kepuasan masyarakat. Namun, munculnya persepsi negatif terhadap pelayanan Direktorat Jenderal Bea dan Cukai, ditambah rendahnya nilai integritas Kabupaten Kutai Timur pada 2022, mendorong dilakukannya penelitian ini untuk menilai kesesuaian penerapan prinsip good governance dengan harapan pengguna layanan. Penelitian menggunakan pendekatan kuantitatif dengan 59 responden dan pengumpulan data melalui kuesioner berdasarkan indikator transparansi, akuntabilitas, efisiensi, efektivitas, dan profesionalitas. Analisis Paired Sample T-Test menunjukkan tidak ada kesenjangan signifikan antara tingkat kepentingan dan kinerja pelayanan pada seluruh prinsip, dengan nilai signifikansi di atas 0,05. Hasil ini menegaskan bahwa penerapan prinsip good governance relatif sesuai dengan ekspektasi masyarakat. Meski demikian, evaluasi berkelanjutan tetap diperlukan untuk menjaga konsistensi pelayanan. Penguatan aspek-aspek yang sudah baik, seperti keramahan petugas, dapat dikombinasikan dengan indikator yang masih perlu ditingkatkan. Selain itu, faktor yang selama ini dianggap prioritas rendah namun berpotensi memberi nilai tambah sebaiknya dijadikan fokus strategis. Temuan ini diharapkan menjadi masukan bagi pengambil kebijakan dalam merumuskan strategi peningkatan pelayanan publik berbasis good governance.
Capability Approach and Good Governance in Strategies to Increase Community Participation in Spatial Planning, East Kalimantan Firmani, Iqro; Daulay, Pardamean; Rulandri, Novianita
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1732

Abstract

This study examines strategies for enhancing public participation in spatial planning in East Kalimantan Province, employing a capability approach and principles of good governance. Public participation still faces various obstacles, including limited knowledge, low spatial literacy, restricted access to public information, and inadequate technical support and participatory incentives, particularly in remote areas. This study employs a qualitative method with a descriptive-exploratory design to examine the internal and external factors influencing public participation and to formulate contextual strategies for enhancing participation. The results indicate that efforts to increase public involvement are insufficient by simply adding formal forums; instead, they must be directed at strengthening citizen capabilities through spatial literacy, community facilitation, inclusive technology utilization, and strengthening local institutions. Although participation policies have been stipulated in various regulations, their implementation has not been optimal and tends to be procedural. Therefore, strategies for increasing participation must be transformative and collaborative, and position the public as active subjects in the spatial planning process. With this approach, public participation can be a key instrument for realizing democratic, inclusive, and socially just spatial planning amidst the dynamics of East Kalimantan's development after the establishment of the National Capital City.
Improving Community Welfare Through the Management of Muara Muntai Ulu Village Funds, Muara Muntai District, Kutai Kartanegara Regency Kuryadi, K.; Daulay, Pardamean; Rulandari, Novianita
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1733

Abstract

This study aims to analyze the effectiveness of Village Fund management in improving community welfare in Muara Muntai Ulu Village, Muara Muntai District, Kutai Kartanegara Regency. Although Village Funds have been directed to finance various priority sectors, including basic infrastructure development, education, health, and community economic empowerment, their implementation still faces several challenges. This study used a qualitative research method with a descriptive-analytical approach. The results show that, although Village Fund management in Muara Muntai Ulu Village has generally achieved positive outcomes in increasing access to basic services and promoting economic empowerment, significant obstacles remain that hinder the policy's effectiveness. These obstacles include the limited capacity of village officials in planning and reporting, suboptimal community participation, inaccurate beneficiary data, and weak coordination between village institutions. In addition, the suboptimal utilization of Village Funds for productive economic innovation and a weak monitoring system are also challenges. Therefore, institutional capacity building, data system improvements, and mainstreaming of public participation are needed so that Village Funds truly contribute to community welfare comprehensively and sustainably.
Analisis Pengelolaan Dana Desa Dalam Meningkatkan Perekonomian Masyarakat Asbanu, Yohanis; Susanti; Pardamean Daulay
Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora Vol. 8 No. 4 (2025): Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/h8c8g685

Abstract

The purpose of this study is to analyze the management of Village Funds in improving the community's economy in South Amanuban District, South Central Timor Regency, East Nusa Tenggara. The research method uses a descriptive qualitative approach with data collection through interviews, observations, and document studies. The results of the study indicate that the management of Village Funds has been implemented in accordance with regulations, such as Permendagri No. 20 of 2018 and PMK No. 145 of 2023, but there are still obstacles in human resource capacity, transparency, and community participation. Village Fund allocations are used for infrastructure development, community empowerment, and Village-Owned Enterprises (BUMDES), but their utilization is not optimal due to budget and planning limitations. Community participation in monitoring and evaluation is still low, while village financial governance faces challenges in accountability and reporting. The research findings also reveal irregularities in the use of Village Funds, such as inappropriate development locations and abuse of authority by village officials. The conclusion of the study emphasizes the importance of increasing the capacity of village officials, transparency in management, and strengthening community participation to maximize the impact of Village Funds on local economic growth. Policy recommendations include village financial management training, stricter oversight, and a community-based approach to achieving sustainable development. Keywords: Community Economy, Village Financial Management, Village Funds, Village Governanc.
Innovation in the Development of the Toddler Family Development Program in Air Raya, Bandarsyah Village, East Bunguran District, Natuna Regency, Riau Islands Evline, Evline; Muchlis, Maulana; Daulay, Pardamean
Jurnal Ilmu Kesehatan Vol 12 No 1 (2024): Jurnal Ilmu Kesehatan
Publisher : Universitas Muhammadiyah Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to develop innovation in the Toddler Family Development Program (BKB) in Air Raya, Bandarsyah Village, East Bunguran District, Natuna Regency, Riau Islands. The BKB program is a government initiative which aims to improve the welfare and development of toddlers through education and guidance to parents regarding good parenting patterns, health and child nutrition. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation and documentation. Research respondents included BKB program implementers, parents who participated in the program, and related health workers. Data analysis was carried out thematically to identify needs and potential for innovation in implementing the BKB program. The research results show that innovation in the BKB program at Air Raya can increase family participation and the quality of interaction between parents and toddlers. Some of the proposed innovations include: the use of information technology such as mobile applications to provide information on the health and development of toddlers and as a means of communication between parents and BKB officers; holding regular training and workshops for parents on parenting, nutrition and children's health; increasing collaboration with community health centers, posyandu, and educational institutions to provide more comprehensive services; and implementing mobile education programs that can reach families living in remote areas.
The Impact of E-Learning-Based Training, Work Motivation, and Discipline on Employee Competence at KPP Pratama Pematang Siantar Gabe Simorangkir, Indra; Sahyar, Sahyar; Daulay, Pardamean
SKeTsa Bisnis (e-jurnal) Vol 10 No 1 (2023): Sketsa Bisnis
Publisher : Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jsb.v10i1.3817

Abstract

English Version The purpose of this study was to investigate the impact of e-learning-based training, work motivation, and work discipline on employee competency at KPP Pratama Pematang Siantar. This study employs descriptive analysis and multiple linear regression analysis with SPSS for data processing. The research sample was made up of 96 employees drawn from 111 different groups using purposive sampling. Employee competency can be explained by 58.2% of the factors e-learning-based training, work motivation, and work discipline. The remaining 41.8% is influenced by issues outside the scope of this study. Regression analysis results show that partially e-learning-based training, work motivation, and work discipline all have a significant and beneficial impact on employee competence, with e-learning-based training having a bigger impact than work motivation and work discipline. Versi Indonesia Tujuan riset ini menganalisa akibat pelatihan berbasis platform elearning, motivasi kerja serta disiplin kerja terhadap kompetensi karyawan di KPP Pratama Pematang Siantar. Riset ini memakai analisis regresi linear berganda dengan memakai program SPSS. Sampel riset sebesar 96 karyawan dari 111 populasi dengan memakai metode sampling purposive sampling. Hasil penelitian menunjukkan bahwa pelatihan berbasis e-learning, motivasi dan disiplin kerja dapat meningkatkan kompetensi karyawan sebesar 58,2% sebaliknya lebihnya 41, 8% dipengaruhi oleh aspek lain yang tidak dimasukkan dalam riset ini. Hasil analisis regresi secara parsial menunjukkan bahwa pelatihan berbasis platform e- learning, motivasi dan disiplin kerja mempengaruhi secara positif signifikan kepada kompetensi karyawan.
Analisis Kebijakan Pelayanan Haji Pada Kantor Kementerian Agama Kabupaten Lingga Provinsi Kepulauan Riau Abdurokhman, Abdurokhman; Nurcholis, Hanif; Daulay, Pardamean
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v7i9.14201

Abstract

Ibadah haji, sebagai rukun Islam kelima, mewajibkan setiap muslim yang mampu melaksanakannya. Penelitian ini bertujuan menganalisis kebijakan pelayanan haji di Kantor Kementerian Agama Kabupaten Lingga dan mengidentifikasi faktor pendukung dan penghambat, serta kendala Undang-Undang nomor 8 tahun 2019 dan PMA nomor 6 tahun 2019. Metode kualitatif digunakan dengan fokus pada Seksi Penyelenggaraan Haji dan Umrah. Teknik pengumpulan data melibatkan wawancara, observasi, dan studi dokumen. Hasilnya menunjukkan kendala geografis, terbatasnya bank penerima setoran haji, dan kurangnya informasi pendaftaran haji. Faktor pendukung melibatkan sarana prasarana SISKOHAT dan SDM di Kantor Kementerian Agama. Dari analisis ini, disarankan agar kewenangan pendaftaran haji diperluas, terdapat kerjasama dengan bank, penerapan layanan pendaftaran haji mobile berbasis kelautan, serta kegiatan bimbingan manasik sepanjang tahun melalui inisiatif Kementerian Agama atau Kelompok Bimbingan Ibadah Haji (KBIH).
Minimizing Violence: A Good Practice Local Elite-Based in the Madura Island, Indonesia Daulay, Pardamean; Raditya, Ardhie; Afni Khafsoh, Nur
Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan Vol. 6 No. 1 (2022): Jurnal Pemberdayaan Masyarakat
Publisher : UIN Sunan Kalijaga, Yogyakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpm.2022.061-05

Abstract

The success of democracy in a nation is measured by the existence of a peaceful, civilised social life. In Indonesia, however, ornaments of violence are still present while resolving issues, as in Madura. This study tries to outline the underlying factors that lead to the formation of violence and pinpoint the function that local elites play in curbing the use of violence. The Galtung theory of violence is utilised in the investigational analysis. In order to analyse the data for this study, we used qualitative research, a case study procedure, and an integration strategy. The findings demonstrated that violence has permeated the Madurese culture. Internally passed down and socially sanctioned, it has been used to cope with a variety of life concerns, such as issues involving wives or women, misunderstandings, inheritance, land, religion or belief, theft, and debts and receivables. Because they have historically served as a point of reference in times of conflict, local elites such as Bhuppa/Bhâbu, Ghuru, Rato (parents, Kiai or the leader in the Islamic religion/teacher, and government) are crucial to the realisation of a culture of non-violence. The local elite’s necessary development of their function does not restrict but rather dampens and empowers, notably among the Bâjing. 
Co-Authors Abdul Mahsyar Abdul Malik Abdul Rahman Abdul Rahman Abdurokhman, Abdurokhman Adventina Dachi Afni Khafsoh, Nur AGUS PRASTYAWAN Agus Prastyawan Ahmad Budairy Yusi Alifathur Rohmah Alifathur Rohmah Amir Fadhilah Amir Fadhilah Annisa Rahmita Soemarsono Anzar Abidin Nadjpa ARDHIE RADITYA Asbanu, Yohanis Badrus Zaman Badrus Zaman Badu Pakuna, Hatim Bagus Haryanto, Rino Bambang Setiawan Chanif Nurcholis Dachi, Adventina Desi Andriani Dian Ekowati Dian Ekowati Didik Santoso Djonet Santoso Erlambang Budi Darmanto Evline, Evline Faried Effendy Findiyani Ernawati Asih Firmani, Iqro Gabe Simorangkir, Indra Hafni Hafsah Hafsah, Hafni Hanif Nurcholis Hasan Sayfullah Hasan Sayfullah Hatim Badu Pakuna Hatim Badu Pakuna Hunowu, Momy Hunowu, Momy A Indrawatiningsih, Nonik Iqbal Miftakhul Mujtahid K. Kuryadi Klau, Ferdinandus Kuryadi, K. Lilis Amalia Lilis Amalia, Lilis Listyorini, Etty Lumbanraja, Prihatin Mat Kolis Mayang Anglingsari Putri, Mayang Anglingsari Merlitriaswati Merlitriaswati Merlitriaswati, Merlitriaswati Momy Hunowu Muchlis, Maulana Muhamad Chairul Basrun Umanailo Muhammad Sawir Mukhayyarotin Niswati Rodliyatul Jauhariyah Muta'allim, Muta'allim Muta’allim Mutiara Ulfah Novi Tri Ratnasari Novianita Rulandari Nursyifa, Aulia Nurusobah, Nurusobah Petrus Kase Prihatin Lumbanraja Prihatin Lumbanraja Putri Rahmadani Reniati Reniati Reny Amalia Permata Richa Haryanti Rina Yulianti Rina Yulianti Riris Andi Swandana Rofiul Huda Rooselyna Ekawati Rosadi, Raesita Rakhmawati Rulandri, Novianita Rulinawaty Sabib Nurullah Sahyar . Sait Abdullah Sari Kusuma Dewi Sawitri Budi Utami Sifak Indana Sugiran Sugiran Sugiran Sugiran, Sugiran SUSANTI Susi Listiani Sutini Sutini Sutini Sutini, Sutini Suyono Makruf Syaikhu, Ahmad Tidarwanto, Rangga Tita Rostitawati TITIN SUNARTI Tubagus Ismail Tubagus Ismail Wahyu Saputro Wasis Widodo Widodo Yuli Tirtariandi El Anshori Yurizka Melia Sari Yusi, Ahmad Budairy Zaid, Zaid Zikriyani, Hikmah