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All Journal Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik OPSI JPM17: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Teknik Industri Jurnal IPTEK OPERATION EXCELLENCE: Journal of Applied Industrial Engineering PROZIMA (Productivity, Optimization and Manufacturing System Engineering) Kaizen : Management Systems and Industrial Engineering Journal Tibuana : Journal of Applied Industrial Engineering Prosiding Seminar Nasional Sains dan Teknologi Terapan Conference on Innovation and Application of Science and Technology (CIASTECH) Petra International journal of Business Studies (IJBS) Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Industri Inovatif : Jurnal Teknik Industri Jurnal Sistem Teknik Industri Jurnal Rekayasa Industri (JRI) International Journal of Science, Engineering and Information Technology JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri Jurnal Manajemen dan Inovasi (MANOVA) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Jurnal Teknologi dan Manajemen Prosiding Seminar Nasional Teknologi Industri Berkelanjutan PELS (Procedia of Engineering and Life Science) Blend Sains Jurnal Teknik Nusantara of Engineering (NOE) Prosiding Seminar Nasional Teknik Industri Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi) Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK)
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ANALISIS CUSTOMER BEHAVIOUR DENGAN PERTIMBANGAN FAKTOR TRANSPORTATION USEABILITY PREFERENCE (GOJEK SURABAYA) Saadillah, Fathi; Sudarso, Indung; Lukmandono, Lukmandono
Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi) Vol. 2 No. 1 (2018): PROSIDING SEMNAS INOTEK Ke-II Tahun 2018
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/inotek.v2i1.484

Abstract

Kebutuhan masyarakat yang beragam dan dimanjakan dengan kemajuan teknologi menuntut penyedia jasa transportasi online GO-JEK memberikan beberapa fitur layanan untuk pelangganya. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh factor-faktor penentu prefrensi customer terhadap perilaku konsumen dalam pemilihan moda tranportasi GO-JEK serta dampaknya terhadap nilai perusahaan dengan metode regresi liner berganda dan FGD. Hasil penelitian yang dilakukan dengan menggunakan Metode regresi linier berganda menunjukkan bahwa besarnya kontribusi Kualitas Jasa sebesar 26,2% , besarnya kontribusi Promosi sebesar 7,2% dan besarnya kontribusi Harga jasa sebesar 32,1% yang menunjukkan besarnya pengaruh Harga Produk terhadap customer behavior Penggunaan GOJEK masyarakat Gubeng Surabaya. Hasil dari diskusi FGD menghasilkan beberapa point antara lain : 1). Untuk mempertahankan penggunaan jasa transportasi GOJEK dan menambah pasar yang ada di Surabaya khususnya maka perlunya optimasi harga yang lebih ekonomis dan yang ditunjang dengan ada free antar-jemput untuk pelanggan yang sudah menggunakan jasa GOJEK selama 10 kali berturut-turut dengan akun yang sama. 2). Adanya standarisasi kendaraan dan ketepatan waktu tunggu,antar dan rute sesuai dengan yang tertara pada aplikasi konsumen. 3) Perlunya penambahan media promosi elektronik dengan system bundling dengan beberapa smartphone sehingga memudahkan pelanggan gadget baru untuk mengakses aplikasi tanpa perlu mengistal dulu.
Integrasi Sistem Pengukuran Kinerja Perusahaan (Studi Kasus pada Perusahaan Studio Shooting) Akbar, Rizki; Lukmandono, Lukmandono
Semnas Ristek (Seminar Nasional Riset dan Inovasi Teknologi) Vol 10, No 1 (2026): SEMNAS RISTEK 2026
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/semnasristek.v10i1.8878

Abstract

Analisis Hubungan Jangka Pendek antara Downtime, Stagnasi, Kerugian Produksi, dan Kinerja Finansial Menggunakan Model VAR Suksmanantyo Suksmanantyo; Lukmandono Lukmandono
Blend Sains Jurnal Teknik Vol. 5 No. 1 (2026): Edisi Juli
Publisher : Ilmu Bersama Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56211/blendsains.v5i1.1760

Abstract

Kinerja keuangan sebagai ukuran tingkat keberhasilan perusahaan dalam menjalankan aktivitas operasional perusahaan. Kinerja perusahaan tidak selalu menunjukan tren positif, ada fase dimana kinerja perusahaan menunjukkan tren penurunan seperti yang terjadi pada PT XYZ, Lampung. Penelitian ini bertujuan untuk menganalisis pengaruh jangka pendek antara downtime dan stagnasi terhadap kerugian produksi dan kinerja keuangan perusahaan. Penelitian dikategorikan dalam penelitian kuantitatif dengan mengambil data sekunder melalui teknik census time-series periode 2021 – 2025 sehingga diperoleh data amatan sebanyak 60 data. Analisis data dilakukan dengan metode vector autoregression (VAR) menggunakan bantuan program Eviews versi 12. Hasil estimasi dengan VAR menunjukkan bahwa faktor downtime tidak memberikan dampak yang berarti terhadap kerugian produksi dan kinerja keuangan dalam jangka pendek, kemudian faktor stagnasi dalam jangka pendek mampu mempengaruhi kinerja keuangan, namun tidak memberikan dampak berarti terhadap kerugian produksi.
Mapping Slip Trip & Fall and Crowd Crush Hazards at Fisherman's Wharf: A Triangulation of Physical, Observational, and Survey Data Alicya Rosa Kumalaratri; Lukmandono Lukmandono; Po Hsiang Liu; Yoniv Erdhianto
Jurnal Teknologi dan Manajemen Vol 7, No 2 (2026): July
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat ITATS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.jtm.2026.v7i2.9223

Abstract

Fisherman’s Wharf in Tamsui, Taiwan, is a popular coastal tourist destination that attracts large numbers of visitors, increasing the likelihood of Slip, Trip and Fall (STF) and Crowd Crush hazards. This study evaluates risk levels, examines hazard-generating activities, and identifies the root causes of risk to develop more effective and sustainable control measures. It integrates Hazard Identification and Risk Assessment (HIRA), Job Safety Analysis (JSA), and Root Cause Analysis (RCA) within a comprehensive risk assessment framework. Data derive from 300 hours of field observation, visual documentation, and a survey of 96 respondents, including visitors, employees, and site managers. HIRA assesses risk levels and identifies priority areas, JSA examines high-risk activities, and RCA investigates the underlying causes of risk. The results show that Zone C (Floating Pier and Stairs) presents the highest STF risk, with a HIRA score of 12 (High Risk), while Zone B (Lover’s Bridge) records the highest Crowd Crush risk, with a HIRA score of 16 (High Risk). Walking on damp and slippery surfaces emerges as the principal contributor to STF incidents. In contrast, visitor congestion, two-way pedestrian flows, and the tendency of visitors to stop for photographs drive Crowd Crush risks. RCA findings highlight several key root causes, including inadequate anti-slip surface treatments, insufficient preventive facility inspections, and ineffective crowd management practices. These findings underline the need to upgrade physical infrastructure, improve visitor flow management, and strengthen safety systems through systematic near-miss monitoring and reporting.
Integrating the CARTER and KANO Models to Enhance Customer Satisfaction Marnoto Marnoto; Lukmandono Lukmandono
Jurnal IPTEK Vol 29, No 2 (2025): December
Publisher : LPPM Institut Teknologi Adhi Tama Surabaya (ITATS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.iptek.2025.v29i2.7999

Abstract

This research is motivated by the importance of improving customer satisfaction, a key to business success, particularly for wood pellet products. The study aims to integrate the CARTER and Kano methods to identify service and product attributes affecting customer satisfaction and assist in determining effective improvement priorities. A quantitative research method was used to collect data through questionnaires. The CARTER method assesses customer satisfaction dimensions such as compliance, assurance, reliability, tangibles, empathy, and responsiveness, while the Kano method classifies service and product attributes into must-be, one-dimensional, and attractive categories. The results show that integrating these two methods allows for effective categorization of attributes, enabling the company to focus on improving product and service quality. Fulfilling basic needs is crucial to avoid dissatisfaction, while performance and attractive needs contribute to higher customer satisfaction. The empathy and responsiveness aspects of service also significantly influence positive customer perceptions. Through the comprehensive and practical framework resulting from the integration of the CARTER and Kano methods, companies can enhance customer satisfaction sustainably while maintaining competitiveness in the wood pellet market
Formulating Strategies for Increasing Business’ Competitiveness Using Performance Prism, SWOT, and SOAR Arif, Muhammad Fuad; Lukmandono, Lukmandono
Tibuana Vol 3 No 01 (2020): Tibuana Vol.3 No.1 Tahun 2020
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.3.01.2196.15-23

Abstract

RSI X is a health care institution, which now facing a growing number of competitors in its vicinity ranging from general hospital, private health clinic, and local community health centers. Not to mention many smaller health clinics owned privately by doctors. This growing number of competitors, urge RSI X to assess its current performance and to determine its strategies to be able to compete and grow its market segment. The purpose of this research is to assess RSI X current performance and to formulate appropriate business strategies in order to face the aforementioned competitors. The results of this research are performance measurement result using performance prism method and formulation of strategies using SWOT and SOAR methods. From 45 targets and 45 key performance indicators (KPI), 14 of them are good, 21 of them are moderate, and 10 of them are poor. Furthermore, from SWOT and SOAR analysis, 14 strategies are formulated.
DESIGN RELAYOUT COMPANY WITH WEIGHTED DISTANCE METHOD FOR MINIMIZE OF TRAVEL TIME Firmansyah, Adi; Lukmandono, Lukmandono
Tibuana Vol 3 No 01 (2020): Tibuana Vol.3 No.1 Tahun 2020
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.3.01.2199.37-46

Abstract

PT IJS is a company engaged in logistics services in the Perak area of ​​Surabaya. PT IJS was founded in 1984 when the need for container depots was urgently needed around the Tanjung Tanjung port area to unravel the shipping queues and shorten licensing. One of the services provided by PT IJS is bounded warehouse rental services. Bounded warehouse owned by PT IJS is currently not able to provide maximum service because there are still many late deliveries which do not result in the sending of goods to the port and there is a closing time that is detrimental to the customer. The length of the delivery process is due to several factors, one of which is a less effective company layout. Travel time is the time required for a vehicle to carry out goods loading activities at PT. IJS from arrival to exit company. Based on travel time calculations when using the initial layout, the travel time value of T = 2002 seconds. The weighted-distance method is a mathematical model used to evaluate the layout based on proximity factors. The design of the relayout design using the weighted-distance method produces alternative layouts that produce shorter travel time calculations, alternative layout with T = 1849 seconds.
Data Modelling To Determine Room Rate with Adaptive Network Based Fuzzy Inference System And Particle Swarm Optimization Sulthony, Fahd; Lukmandono; Prabowo, Rony
Tibuana Vol 3 No 02 (2020): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.3.02.2564.48-57

Abstract

Determination of room rate in a hotel isinfluenced by two factors, namely internal andexternal. From an external perspective, PT. PIMhas eight competitor hotels that affect its roomrate. The Hotel Manager analyzes eachcompetitor's room rate changes to staycompetitive. Human analysis has severalshortcomings: subjectivity, fatigue andinconsistency. Then we need a decision supportor decision companion machine to determine theroom rate. ANFIS-PSO is a hybrid algorithmfrom the Adaptive neural network based fuzzyinference system (ANFIS) by utilizing ParticleSwarm Optimization (PSO) optimization.Traditional ANFIS is Gradient Decent (GD) asan algorithm for parameter optimization (model).This often happens to be stuck to get optimallocal results, to overcome this PSO is used as asolution. The results obtained from the ANFIS- PSO training contained a difference of Rp.3173,187 or a percentage of 1.34%. From themodeling obtained applied to the hotel PT.PIM,with the result of an increase in revenue of Rp.17,493,548. The conclusion obtained is thatANFIS-PSO can help managers to determine theroom rate by modeling data obtained from theANFIS-PSO method. Suggestion for thedevelopment of this research is that ANFIS-PSOhas a complex complexity of training algorithmsbecause there is a combination of twoalgorithms, so to make it better a differentalgorithm design is needed.
Product Development of Sneakers Design Based on Consumer Preference Through Integration of Kano Method and Quality Function Deployment Susiati, Devi; Lukmandono
Tibuana Vol 5 No 01 (2022): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.5.01.4982.1-7

Abstract

Ardiles brand shoes are local Indonesian brand shoes that have been around since 1950. Ardiles produces several shoe models, one of which is sneakers. This brand received the top brand award from 2018 to 2021. In analyzing consumer needs, this study uses the Kano method and Quality Function Deployment (QFD). The attributes used to find 25 attributes based on 8 dimensions of product quality. The results of the research using the Kano category method were found that there are 2 attributes in the attractive category, 3 in the indifferent category, 3 in the must be category, and 17 in the one-dimensional category. Furthermore, the results of the QFD method get the top 5 attributes, namely shoes have two functions/models (low cut and high cut) with a value of 20.50%, shoe products have a warranty with a value of 13.87%, safe foot protection with a value of 9, 56%, eco print batik motifs with a value of 9.31%, and non-slip soles with a value of 6.39%. Efforts to improve with HOQ analysis obtained 16 technical requirements attributes with 5 highest priority including upper material type with a contribution value of 18.83%, outsole material type with a contribution value of 18.24%, locking system with a contribution value of 14.58 %, additional features with a contribution value of 13.28%, and the type of locking material with a contribution value of 8.54%.
Pemberdayaan Masyarakat Kecamatan Benowo, Kota Surabaya melalui Integrasi Kegiatan Kuliah Kerja Nyata dan Pengabdian Masyarakat Ni Luh Putu Hariastuti; Evi Yuliawati; Lukmandono Lukmandono; Suparto Suparto; Hastawati Chrisna Suroso; Suparjo Suparjo; Suhartini Suhartini; Rony Prabowo; Gatot Basuki Hari Mukti; Anindya Rachma Dwicahyani; Yoniv Erdhianto; Ali Sulthon
Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Vol. 3, No. 2: October 2024
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.adipati.2024.v3i2.6113

Abstract

Kegiatan KKN-PPM Teknik Industri ITATS dilaksanakan di dua kelurahan Kecamatan Benowo Surabaya yaitu Kecamatan Sememi dan Kandangan. Kegiatan pendampingan dilaksanakan pada bulan April hingga Juni 2024. Kegiatan diawali dengan pendekatan kepada masyarakat dan observasi langsung bersama aparat kelurahan, kelurahan, RT, dan RW. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan produktivitas warga, mengembangkan UMKM lokal, dan menciptakan fasilitas ruang terbuka bagi warga untuk beraktivitas. Berdasarkan hasil diskusi dan kesepakatan dengan pihak mitra KKN dalam mencapai tujuan yang telah ditetapkan bersama, maka kegiatan pendampingan mengacu pada proses pembangunan green house, pendampingan UMKM dalam mengenal e-commerce dan kegiatan pemasaran produk unggulan warga, meningkatkan ketrampilan dan pemahaman software siswa sekolah dan juga pembangunan fasilitas umum yang dibutuhkan warga. Dari keseluruhan program kerja yang dilakukan pada akhirnya diharapkan dapat memberikan dampak positif. Seluruh warga dapat memanfaatkan secara maksimal kegiatan pendampingan, bantuan sarana dan fasilitas yang diberikan sehingga kesejahteraan dan peningkatan perekonomian masyarakat dapat meningkat lebih baik lagiKata kunci: pengabdian, masyarakat, pendampingan, kesejahteraan, produktivitas, UMKM.
Co-Authors A'Yun, Qurotul Abdulloh, Mohammad Fauzin Ade Ray Adi Firmansyah Adi Firmansyah Adilla Tristianto, Charismanda Agung Firdausi Ahsan Aisyatul Widad Saputri Ajeng Risky Mukti Ali Sulthon Alicya Rosa Kumalaratri Andi Dwi Wahyu Wibowo Andika Prasetyo Andika Prasetyo Andika Prasetyo Andri Erawati Angga Anugrah Putra Anggun Videan Fatnita Anindya Rachma Dwicahyani Anita Hakim Nasution Arif Nurfadli Arif, Muhammad Fuad Arifiyah, Nuriyanti Devi Susiati Dewi, Ratna Murtisari Dhiwangkara, Thifali dimas wisnu dharma putra Dwi Mei Riya Ristanti Enik, Enik Sulistyowati Erawati, Andri Esti Widhiarni Evi Yuliawati Faisal Rahman Faisal Rahman, Faisal Fatnita, Anggun Videan Gatot Basuki Hari Mukti Gemamustika, Satria Hamdani Hamdani Hanny Hafiar Hasib, Nur Hastawati Chrisna Suroso Hofifah, Hofifah Ibrahim Aji Iis Riyana Ila Asih Setiani Ilmi, Muhammad Fajrul INDUNG SUDARSO, INDUNG Indung Sudarsono Irawan, Putut Ade Irfan Dwi Santoso Johan Alfian Pradana Lailatul Badriyah Marnoto Marnoto Minto Basuki Moch. Junaidi Hidayat Moch. Mahsun Muhamad Rafi Maulana Muhamad Yasin Mukti, Ajeng Risky Mushthofa Zuhad Siroj Narto Narto Narto Narto Narto Narto, Narto Ni Luh Putu Hariastuti Ningtyas, Ollifia Ayu Nur Hasib Nur Kalim Nurfadli, Arif OB. Bayu Sinatra Ollifia Ayu Ningtyas Po Hsiang Liu Pranakusuma Sudhana Prastyo, Sodo Rizky Pratama Egista, Arga Puspitasari, Shella Anindya Putra, Angga Anugrah Qoiron, Rizal Qurotul A'Yun Rachmadi, Mohamad Iman Rahardi Wardhana Ratna Murtisari Dewi Ratna Murtisari Dewi Ray, Ade Rio Adi Trisna Rizal Ardianto Rizki Akbar Rizki Akbar, Rizki Rony Prabowo Saadillah, Fathi Salehudin Salehudin Santoso, Irfan Dwi Satria Gemamustika Setiani, Ila Asih Shella Anindya Puspitasari Sodo Rizky Prastyo Sudhana, Pranakusuma Suhartini - Suksmanantyo Suksmanantyo Sulthony, Fahd Suparjo Suparjo Suparto Suparto Suparto Suparto Susi Rahayu Syahputra, Lazuardy Reza Syaiin, Moh Nur Thifali Dhiwangkara Trias Septin Hariana Viky Setyawan Vito Andrianto Pratama Sugiarto Wiryanto, Ibnu Yoniv Erdhianto Yoniv Erdianto Zeplin Jiwa Husada Tarigan