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Problems Faced by Automobile Industries: Case Study on Tesla Shelly Bhardwaj; Rudresh Pandey; Shobha Sharma; Shivani Sejal; Ganesh Iyer; Shivam Sharma; Ranjith P.V; Swati Kulkarni
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.825

Abstract

The study is being done on the problems faced by Automobile Industries while launching Electric Cars. The problems are common for all the automobile industries which had launched the EV, are launching or will launch them. But here the research is done specifically in respect to Tesla. Tesla Motors Inc. is an American automotive and energy company that was founded in 2003 is based in Palo Alto, California. The company specializes in electric car manufacturing, SolarCity subsidiary and solar panel manufacturing. The company is well known for its exclusive models like Model S, Model 3, Model X and the newest one Model Y. Tesla Motors released its first electric car in 2008 that was called The Roadster. Roadster achieved 245 miles (394 km) on a single charge. Since 2008, Tesla sold approximately 2,450 Roadster in over 30 countries through December 2012. Tesla faced many problems while launching the very first EV not only with the model but with its marketing too. So, this Project Report is being prepared by researching the problems faced by the Tesla regarding its first EV and its marketing. There are some particular solutions that are recognized by our team for the respective problems which will be useful for the automobile industries to overcome certain problems. These solutions will open the doors for the industries that are going to launch EV by referring the past data analysis of Tesla which is studied and prepared by our team in this Research Project.
A Case Study of Consumer Satisfaction of Kentucky Fried Chicken Rudresh Pandey; K.S. Rao; Cha Ching Er; Daisy Mui Hung Kee; Wan Jun Chua; Hui Shan Hon; Chong Yi Tan; Sakshi Tayal; Sariya Sariya; P. Narendath
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i2.1060

Abstract

The purpose of this study is to examine consumer satisfaction towards Kentucky Fried Chicken Corporation (KFC). This paper is presenting what are the factors influencing consumer satisfaction. KFC is known as one of the most popular fast-food chains around the world. The findings indicate that the services and products of KFC give a big impact on consumer satisfaction and thus most of the consumers are satisfied with the current services and KFC products.
The Impact of Global Trend on Courier Service and Consumer Satisfaction: A Study of DHL Rudresh Pandey; Varsha Ganatra; Harsh Sonawane; Fahada Nur Binti Mohd Fauzi; Daisy Mui Hung Kee; Nur Hafizah Binti Mohd Yasir; Nur Fatini Farisya Binti Suhairi; Nur Afeza Azila Binti Md Zamri
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 1 (2021): February 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i1.1022

Abstract

The study seeks to analyze the impact on DHL courier service as well as its customer satisfaction of global trends. The research was conducted by collecting data from the company websites, personal experiences, different theories, and some statistical details. Surveys were also carried out to gather information about its courier service and customer satisfaction. The findings showed that the pattern of logistics has a major effect on organizational and customer satisfaction.
Business Idea for Starbucks: Organic Yerba Mate Beverages Sourav Basak; Ranjith P.V; Preethi A. Prakash; Ghezlan Albesis; Majdi Anwar Quttainah; Sonia Shukla; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.826

Abstract

The report here is basically a research-based business idea for Starbucks Coffee Company that operates all over the world. The idea is line with the market dynamics and the needs of the target market i.e. the masses across the world. The idea is that Starbucks should start a separate line of coffee shops in various parts of the word that will serve Yerba Mate herbal coffee, tea and Beverages. This is a famous coffee and tea in South Africa that has extensive health benefits and falls in the domain of third wave of coffee for the specialty coffee lovers. This business idea will be implemented by Starbucks as a specific niche in the coffee or restaurant industry. Now since the population of world is facing high rates of obesity, and with increasing quality consciousness and love for specialty coffee, this business idea presents great opportunity for the company. The idea is based on research using market analysis and tools like PEST analysis.
Alternative Strategies to Avoid Layoff in Airlines Industry During the Covid-19 Pandemic Padmalini Singh; Dilip D; Nuthan Jeevraj P; Yip Wei Hung; Daisy Mui Hung Kee; Yap Sing Wen; Divya Pandey; Rudresh Pandey; Sek Yuen Yunn; Shelly Foo Hui Wen
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i2.1056

Abstract

This research was carried out to explore the layoff situation among the Airline industry during the COVID-19 pandemic and suggest the alternative strategies that would consider by the Airline company. The method used in this research is an online questionnaire distributed to 100 respondents as the primary data collection and the secondary data analysis from the empirical studies that can obtain from electronic and non-electronic media. The findings of this research indicated that one of the suggested alternative strategies, Furlough, is the most recommended one. However, Attrition and Hiring Freeze strategy has less recommended because of the low effectiveness of this strategy on downsizing companies. The study enables the airline company to consider the alternative strategies on their downsizing policy in order to minimize the employees and company loss.
Key Determinants of International Retail Success: A Case of IKEA Retail Padmalini Singh; K.S. Srinivasa Rao; Liang Xuan; Daisy Mui Hung Kee; Fong Jia Min; Tan Yi Xuan; Teoh Siew Ing; Kunal Malhotra; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 1 (2021): February 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i1.1018

Abstract

IKEA is an internationally well-known largest furniture retailer. The purpose of this study is to study key determinants of IKEA's success. To reach the purpose of this research, we focused on the international strategy IKEA used to approach their customers and IKEA’s SWOT analysis. Besides, we also focus on how IKEA store layout influences consumer behavior. The primary data collection method was interviews conducted with IKEA customers by Google forms. This study found that IKEA’s unique management planning and marketing strategy attract customers to revisit the retail store.
OYO Rooms: Their Hospitality and Customer Satisfaction Shobha Sharma; Nidhi Nidhi; Smita Pathak; Rudresh Pandey; Wang Tianen; Daisy Kee Mui Hung; Huang XiaoLin; Wang Ying Xuan; Virat Rana; Prudhvi Naresh; Ranjith P.V
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.942

Abstract

The study is being done on the problems faced by the hospitality and tourism industries. Their growth and development. But here the research is done specifically in respect to OYO. The objective here is to tell the growth story of OYO room in the most objective way possible as a "situation case". One of the efforts has been to provide a body of information of sufficient size to analyse the reasons for the current success of OYO room in particular and the emerging Indian business model of innovative use of technology and marketing principles. The case presents the successful story of the entrepreneur Ritesh Aggarwal, about how he used the idea of hospitality and hotels that generated a significant investment in this segment. The government is in action is focusing on "Make in India", which means that entrepreneurs like Ritesh Aggarwal will be encouraged and supported. It is necessary to create a comfort zone for the young minds so that they can become successful businessmen, leading to the economic growth of the country. So, this Project Report is being prepared by researching the problems faced by the OYO regarding its hospitality and customer satisfaction and its marketing. There are some particular solutions that are recognized by our team for the respective problems which will be useful for the hospitality and tourism industries to overcome certain problems. These solutions will open the doors for the industries that are going to be in this field referring the past data analysis of OYO which is studied and prepared by our team in this Research Project.
The Impact of Employee Satisfaction, Organizational Commitment, Job Performance and Teamwork as the Success Factors in FedEx: A Study of FedEx’s Employees in Malaysia Koh Jhee Qing; Daisy Mui Hung Kee; Joel Chen Tai Soon; Chin Kah Hui; Ch’ng Kelvin; Abishek Singh; Obaja Elka Kurniawan; Aisha Bader Alotaibi; Rudresh Pandey; Majdi Anwar Quttainah; Liem Gai Sin
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.822

Abstract

In 1971, FedEx was founded as Federal Express Corporation, by Frederick W. Smith. In the world of supply chain services, FedEx is one of the most trusted and respected brands. The main goal of FedEx is to make sure that FedEx is their customers' first choice, by delivering world-class customer experience. FedEx ensures that they deliver world-class customer experience to their customers so that their loyalty towards FedEx will grow and they will not risk trying another carrier service. FedEx takes care of its people first, believing they will then take care of its customers. For this reason, FedEx top leaders commit the “People First” philosophy.
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah; Daisy Mui Hung Kee; Nurul Syakirah; Mohd Azri Hanif; Arti Bella; Rudresh Pandey; Rashed Fahad Almuhaini; Majdi Anwar Quttainah
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.943

Abstract

In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction.
A Case Study on Key Success Factors of Garuda Indonesia Airlines Varsha Ganatra; Rupesh Sinha; Pooja Chawla; Tan Chi Yi; Daisy Mui Hung Kee; Neng Mei Fei; Law Sin Leng; Foung Hann Hui; Reinaldo Gerald Sentosa; Liem Gai Sin; Apurv Gupta; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 1 (2021): February 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i1.1024

Abstract

The airline industry plays a vital role in stimulating social, and economic development. Thus, Garuda Indonesia implements various strategies and promotions to face the fast-changing pricing condition and the fierce competitive condition in the local and international markets. This study aims to systematically describe the characteristics of the factors improving Garuda Indonesia Airline’s profitability for its further opportunity exploration and to establish some limitations it is currently facing. To understand how they fully work and to provide more suggestions for the improvements of its overall operational activities, some data will be collected and analyzed.
Co-Authors A.A. Gde Satia Utama Abdulaziz Al Shuwaler Abhishek Singh Abishek Singh Adinda Dessy Indriana Safitri Aditi Aditi Adrianie Jinietia Jimmy Ahmad Amer Aafis Mohamed Ali Ahmad Usamah Aileen Chun Yueng Hong Aisha Bader Alotaibi Ajay Massand Ajay Massand Ajay Massand Ajay Massand Akansha Rai Angela Yi Wen Chong Ankit Gupta Apurv Gupta Arti Bella Ashutosh Verma Cha Ching Er Chai Yeong Jin Ch’ng Kelvin Chia Miin Low Chian Lee Xuan Chin Kah Hui Chin Pei Wen Chong Chiew Ling Chong Li Yin Chong Yi Tan Choo Mun Kei Choong Shu Ching Ch’ng Kelvin Daisy Kee Mui Hung Daisy Mui Hung Kee Daisy Mui Hung Kee Daisy Mui Hung Kee Dilip D Dilip D Dillip D Divya Pandey Er Jia Qi Ewe Cai Wen Fahada Nur Binti Mohd Fauzi Faizah Binti Zamara Fay Fahad Alfahad Fong Jia Min Foung Hann Hui Ganesh Iyer Gao Qu Ghezlan Albesis Hadeel Alhamlan Hafiz Zikri Hafizh Sasining Ramadhan Hamad Alfadhly Harsh Sonawane Hee Hui Mein Huang XiaoLin Hui Shan Hon Irene Saw Ai Ling Jhonathan Whiryawan Jia Yee Lim Jia Yee Lin Jigyasa Jayant Joel Chen Tai Soon K.S. Rao K.S. Rao K.S. Srinivasa Rao K.S. Srinivasa Rao Kajal Vashishth Khadija Mohammad Ahmad Koh Jhee Qing Kumari Khushboo Kunal Malhotra L. Sudershan Reddy Lavi Sharma Law Sin Leng Lee Jen Zen Lew Ke Er Liang Mei Qi Liang Xuan Liem Gai Sin Liem Gai Sin Liew Pei Wei Lim Hooi Sien Lim Sin Chen Lim Xiao En Liow Yue Jin Looi Yong Qhi Madhu Ashok Pandey Majdi Anwar Quttainah Ming Yuen Siw Mohamad Zulfaqar Mohd Azri Hanif Muhamad Amir Zakwan Muhammad Firdaus Bin Ibrahim Muhammad Hafizudin Muhammad Khairul Amali Bin Mohd Ghazali Muhammad Zulhusni Bin Ahmad Fadzeil Muskan Saxena Nabilah Maisarah Natasha Tiffany Neng Mei Fei Ng Pui Yan Nidhi Nidhi Nikhil Nikhil Nishant Upadhayay Noor Najihah Binti Mohd Hamdan Normaizatul Ilyana Nur Afeza Azila Binti Md Zamri Nur Ain Syamira Binti Azmi Nur Aqilah Nur Azwanie Binti Mohamed Nur Fatini Farisya Binti Suhairi Nur Hafizah Binti Mohd Yasir Nurathirah Binti Mohamed Harun Nurin Jasmin Binti Mohamed Nazir Nurul Syakirah Nuthan Jeevraj P Obaja Elka Kurniawan Ooi Xin Gee Ooi Yu Wei P. Narendath Padmalini Singh Parvina A/P Sangelee Thevan Pei Jia Wah Phuan Mun Zhin Pooja Chawla Prachi Kadam Pragya Goel Preethi A. Prakash Priyanka Verma Priyanshi Goyal Prudhvi Naresh Puran Puran Purvika Pawar Purvika Pawar Puteri Fatimah Zahra Rajesh Kumar Nair Ranjith P.V Ranjith PV Rashed Fahad Almuhaini Rattanapoond Rattanapoond Regina Rokiah Reinaldo Gerald Sentosa Roselin Yong Kai Xin Rui Suen Ong Rupali Chaurasiya Rupesh Sinha Rupesh Sinha Rupesh Sinha Sabillah Alfarisi Ristiansyah Sahil Verma Sairaj Hongekar Sakshi Tayal Sariya Sariya Sek Yuen Yunn Shelly Bhardwaj Shelly Foo Hui Wen Shivam Sharma Shivani Sejal Shobha Sharma Shreyas Agnihotri Shweta Pandey Sienly Yuwono Siti Khadijah Binti Zamri Smita Pathak Sofea Zafiera binti Mohd Daud Somya Agarwal Sonali Jamnik Sonia Shukla Sourav Basak Srishti Srishti Suhasini BV Swati Kulkarni Syazreen Aida Tammy Wong Shao Ing Tan Cai Mei Tan Chi Yi Tan Hui Min Tan Jia Tien Tan Pei Yu Tan Yi Xuan Teoh Siew Ing Theofilus Welyna Putra Tin Jin Qi Utkarsh Chaudhary Vadlamudi Prudhvi Naresh Varsha Ganatra Varsha Ganatra Varsha Ganatra Varsha Ganatra Varsha Ganatra Venny Tezaryning Widyawati Victor Teja Mulya Vidush Chaudary Virat Rana Wan Jun Chua Wan Syazwanie Syarina Wang Tianen Wang Ying Xuan Wanneyda Suvanmanee Wong Sin Yue Wong Yun Qi Xin Hui Kek Xin Yi Yeoh Xin Yun Ng Yalla Satya Sai Venkata Sri Harsha Yap Sing Wen Yap Wen Yan Yashwiny Narayanan Yip Jia Hui Yip Wei Hung Zhi Wei Lee