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All Journal Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JUMAN Tools (Jurnal Manajemen Tools) Jurnal Mantik Jurnal Pasca Dharma Pengabdian Masyarakat INVEST : Jurnal Inovasi Bisnis dan Akuntansi Jurnal Pengabdian Masyarakat Indonesia Berajah Journal ARRUS Journal of Social Sciences and Humanities International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Fokus Manajemen Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Abdimas Hawari Journal of International Conference Proceedings Neo Journal of economy and social humanities Best Journal of Administration and Management Journal of Management, Economic, and Accounting International Journal of Economics and Management International Journal of Society and Law International Journal of Management, Economic and Accounting Jurnal Ekonomi, Manajemen, Akuntansi
Mesra B
Universitas Pembangunan Panca Budi
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The Effect of Transformational Leadership on the Performance of Employees With Affective Commitment as a Mediation Variable at the Salapian Sub-district Office, Langkat Regency Sugiono; Mesra B
International Journal of Society and Law Vol. 2 No. 2 (2024): August 2024
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ijsl.v2i2.167

Abstract

The purpose of this study is to find out and analyze the influence of transformational leadership on Employee Performance mediated by affective commitment at the Salapian Sub-district Office. This research was conducted with a causal associative quantitative approach. The sample used was all employees of the company, with a total of 50 people. The results of data analysis using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) show that transformational leadership has a positive and significant effect on employee performance. This can be seen from the T-statistical value of 5.312 < 1.96. Transformational leadership also has a positive and significant effect on affective commitment, the T-Statistical value data obtained is 69.760 > 1.96. Likewise, affective commitment has a positive and significant influence on Employee performance with a T-Statistic value of 9.332 > 1.96. Meanwhile, in the results of indirect influence, it was explained that affective commitment was able to significantly intervene in the influence of transformational leadership on Employee Performance with the results of T-Statistics of 8.974 > 1.96 with a P-Value of 0.000 < 0.05. This identifies that Meaning, improvements in transformational Leadership can contribute to an increase in affective Commitment, which in turn has an impact on improving Employee performance
The Influence of the Work Environment and Work Morale on Employee Performance With Work Quality as a Variable Intervening at Bank Syariah Indonesia Area Medan Raya Syahnant; Mesra B
International Journal of Society and Law Vol. 2 No. 2 (2024): August 2024
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ijsl.v2i2.168

Abstract

A conducive work environment and high morale are very important factors in achieving optimal performance quality in the face of increasingly fierce industry competition. The purpose of this study is to find out and analyze the influence of the work environment and work morale on employee performance mediated by the quality of work at Bank Syariah Indonesia in the Medan Raya area. This research was conducted with a causal associative quantitative approach. The sample used was 100 employees taken from 287 populations with a random sample technique using the slovin formula. The results of data analysis used Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The results of the study showed that the work environment had no effect on employee performance, with a T-statistical value of 0.043 < 1.96 and a P-value of 0.966 > 0.05, so that the improvement of the work environment would not improve employee performance. On the contrary, work morale has a positive and significant influence on employee performance, shown by a T-statistical value of 4.963 > 1.96 and a P-value of 0.000 < 0.05, indicating that increasing work morale can improve employee performance. The work environment also had a positive and significant effect on the quality of employees' work, with a T-statistical value of 3.048 > 1.96 and a P-value of 0.003 < 0.05. However, work morale did not have a significant effect on the quality of employee work, with a T-statistical value of 1.335 < 1.96 and a P-value of 0.185 > 0.05. In addition, the quality of work did not have a significant effect on employee performance, with a T-statistical value of 1.181 < 1.96 and a P-value of 0.240 > 0.05. The quality of work is also unable to intervene in the influence of the work environment on employee performance, shown by the T-statistical value of 1.151 < 1.96 and the P-value of 0.253 > 0.05. Similarly, work quality was unable to intervene in the influence of work morale on employee performance, with a T-statistical value of 0.645 < 1.96 and a P-value of 0.521 > 0.05. These results provide insight that factors such as work environment and work morale do not have a mediating effect through work quality on employee performance at Bank Syariah Indonesia in the Medan Raya area.
The Effect of Supervision on Employee Performance With Work Commitment as a Variable Moderation at PT. Media Persada Technique Zulpedri; Mesra B
International Journal of Society and Law Vol. 2 No. 2 (2024): August 2024
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ijsl.v2i2.169

Abstract

Challenges in maintaining the effectiveness of the oversight system, lack of resources, and low levels of employee commitment underscore the importance of a holistic approach to improving organizational performance. The purpose of this study is to find out and analyze the influence of supervision on employee performance moderated by work commitment at PT. Media Teknik Persada. This research was conducted with a causal associative quantitative approach. The sample used was all employees with a total of 61 employees. The results of data analysis using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) show that 1) Supervision had no effect on employee performance with a T-statistic value of 0.816 < 1.96 and a P-Value of 0.418 > 0.05. 2) Work commitment has a positive and significant effect on employee performance with a T-statistic value of 3.169 > 1.96 and a P-Value of 0.002 < 0.05. 3) Moderating variables, namely work commitment, were not able to significantly strengthen the influence of supervision on employee performance with a T-Statistic value of 0.002 < 1.96 and a P-Value of 0.999 > 0.05. The implications of these findings explain that management must be able to take a more holistic approach to managing human resources, by focusing more on organizational culture through the involvement of work commitment, while considering effective and not excessive supervision in improving employee performance
The Influence of Service Quality and Claimant Satisfaction on the Corporate Image of PT Jasa Raharja, North Sumatra Branch Naimi Yumna Sinurat; Mesra B
International Journal of Society and Law Vol. 2 No. 2 (2024): August 2024
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ijsl.v2i2.184

Abstract

The research analysis aims to determine whether service quality partially has a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch. Whether claimant satisfaction partially has a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch. Whether service quality and claimant satisfaction simultaneously have a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch. The data analysis technique used is the associative quantitative research method with the help of the SPSS program. This study uses multiple linear regression. The sample in this study was 82 respondents. Primary data collection using a questionnaire. The results of the study indicate that service quality partially has a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch. Claimant satisfaction partially has a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch. Service quality and claimant satisfaction simultaneously have a positive and significant effect on the corporate image of PT Jasa Raharja, North Sumatra Branch.
Analysis Of Service Quality, Facilities And Price Towards Loyalty With Student Satisfaction As An Intervening Variable At Universitas Pembangunan Panca Budi Elisya Azmelia; Nurfafrina Siregar; Mesra B
International Journal of Society and Law Vol. 2 No. 2 (2024): August 2024
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ijsl.v2i2.201

Abstract

This research aims to analyze service quality, facilities and prices on loyalty with student satisfaction as intervening variable at the Panca Budi Development University. This type of research is associative with a quantitative approach. The sampling technique used is probability sampling. The sample size in this study was 176 master's students at the Panca Budi Development University. The data analysis method used in this research is the Structural Equation Model (SEM) with SmartPLS v4.0 data processing. The Adjusted R-square results on the loyalty variable have a value of 0.512, which means that this loyalty variable is influenced by service quality, facilities, price and satisfaction by 51.2%, and the Adjusted R-square results on the satisfaction variable have a value of 0.585, which means the satisfaction variable influenced by service quality, facilities and price is only 58.5%. The results of this research show that: (1)There is an influence of service quality on satisfaction with a p-value (0.003) (2)There is an influence of facilities on satisfaction with a p-value (0.001). (3)There is an influence of price on satisfaction with a p-value (0.000). (4)There is an influence of service quality on loyalty with a p-value (0.001). (5)There is an influence of facilities on loyalty with a p-value (0.001). (6)There is an influence of price on loyalty with a p-value (0.000). (7)There is an influence of satisfaction on loyalty with a value of p-(0.001) (8)There is an influence of service quality mediated by satisfaction on loyalty with a value of p-(0.005). (9)There is an influence of facilities mediated by satisfaction on loyalty with a p-value (0.001). (10)There is an influence of price mediated by satisfaction on loyalty with a p-value (0.005).
Service Excellence, Product Quality, and Facilities as Drivers of Customer Satisfaction: Evidence from Warkop Icut Kuliner, Binjai Ali Topan; Mesra B
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 2 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i2.1516

Abstract

This study was conducted at Warkop Icut Binjai to examine the effect of service quality, product quality, and facilities on consumer satisfaction. The population consisted of 90 consumers of Warkop Icut Kuliner Binjai. The sampling method used was saturated sampling, resulting in a total of 90 respondents. Data were analyzed using multiple linear regression, classical assumption tests, and hypothesis testing. The results show that service quality, product quality, and facilities have both partial and simultaneous positive and significant effects on consumer satisfaction. There is a strong correlation between service quality, product quality, and facilities and consumer satisfaction at Warkop Icut Binjai. Consumer satisfaction at Warkop Icut can be explained by service quality, product quality, and facilities by 34.3%, while the remaining 65.7% is explained by other variables not examined in this study.
Self-Competence Development Strategy for UNPAB Postgraduate Students Mesra B; Risliana Octavia Siregar
International Journal of Management, Economic and Accounting Vol. 3 No. 6 (2025): December 2025
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/qhf1e980

Abstract

Self-competence development is an important aspect in improving the quality of human resources at the postgraduate education level. This study aims to analyze the self-competency development strategies of Postgraduate students of the Master of Management Study Program, Universitas Pembangunan Panca Budi (UNPAB) as well as their supporting and inhibiting factors This study uses a qualitative approach with a case study design. Data were obtained through in-depth interviews, limited observations, and documentation of postgraduate students of the UNPAB master's program of management who were selected purposively. Data analysis was carried out using the Miles and Huberman interactive model.The results of the study show that the development of self-competence is carried out through strengthening hard skills and soft skills at the same time. Hard skills are developed through academic activities and research, while soft skills are developed through discussions, presentations, teamwork, and time management. Intrinsic motivation and support of the academic environment are the main supporting factors, while time constraints and workload are the inhibiting factors. This study confirms that the development of self-competence of postgraduate students is influenced by the readiness of individuals as adult learners and institutional support.
SOCIAL MEDIA ANALYSIS AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY AT PT. KATIGA RITEL STRENGINDO (K3 MART) MEDAN Jhony; Mesra B; Muhammad Dharma Tuah Putra Nasution
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4383

Abstract

The retail industry in Indonesia has undergone a significant transformation, triggered by the penetration of the internet and social media, which have changed consumer behavior. This study aims to analyze how social media and service quality affect customer satisfaction and loyalty at PT. Katiga Ritel Strengindo (K3 Mart) Medan. This study examines the relationship between social media marketing activities, service quality, customer satisfaction, and loyalty using a quantitative approach with a sample of 83 K3 Mart Medan consumers. Data were obtained through a survey and then analyzed using the Partial Least Squares (PLS) method. The results show that social media has a positive effect on customer satisfaction and loyalty, with satisfaction acting as a mediator that strengthens the relationship between social media and loyalty. In addition, service quality has a significant effect on customer satisfaction and loyalty, with satisfaction also acting as a mediator. This study provides a theoretical contribution to enriching the literature on the relationship between social media, service quality, satisfaction, and customer loyalty in the modern retail sector, particularly in the context of lifestyle marts in Indonesia. Practically, the results of this study provide recommendations for K3 Mart management to increase interaction on social media, improve service quality, and improve the physical aspects of the store in order to continuously increase customer satisfaction and loyalty.
ANALYSIS OF TAX KNOWLEDGE AND TAX SERVICE ON TAX PAYMENT DECISIONS WITH PERCEPTION OF TAX OFFICER CREDIBILITY AS A MODERATING VARIABLES ON TAXPAYERS IN SAMPALI VILLAGE PERCUT SEI TUAN DISTRICT M. Fadly Azmi; Mesra B; Erwansyah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18639598

Abstract

Study This aim For analyze influence knowledge taxes and services tax authorities to decision pay tax with perception credibility officer tax as variables moderation on mandatory tax in Sampali Village , District Percut Sei Tuan. Research This use approach quantitative with sample as many as 85 mandatory selected tax​ through Slovin's formula . Data collected through survey and analyzed use Partial Least Squares (PLS) method . Research results show that knowledge taxes , services tax authorities , and perceptions credibility officer tax influential positive and significant to decision pay tax . In special , perception credibility officer tax play a role as variables strengthening moderation​ influence knowledge tax to decision pay taxes , however No strengthen influence service tax authorities . Findings This give contribution for Directorate General of Taxes in formulate strategies for increase quality service tax authorities and strengthen credibility officer taxes to optimize compliance must tax . Therefore Therefore , it is recommended that the Lubuk Pratama Tax Office Pakam Keep going repair system communication with must taxes , strengthening training professional for officer taxes , as well as increase awareness public about importance compliance tax through various educational programs .
SOCIAL MEDIA ANALYSIS AND SERVICE INNOVATION ON SATISFACTION WITH TRUST AS AN INTERVENING VARIABLE AT THE POPULATION SERVICE AND CIVIL REGISTRATION OFFICE OF MEDAN CITY Lusianna Banurea; Mesra B; Elfitra Desy Surya
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18501653

Abstract

Digital transformation encourages public service agencies to optimize social media and service innovation to improve satisfaction by strengthening trust. This study analyzes the influence of social media and service innovation on public satisfaction with trust as an intervening variable at the Population and Civil Registration Office of Medan City. The method used is quantitative with a sample of 98 respondents (service users in the last 12 months). Primary data were collected through questionnaires and analyzed using PLS-SEM (SmartPLS). The instruments met the requirements for convergent validity (outer loadings ≥ 0.60; AVE ≥ 0.552) and reliability (Cronbach's Alpha ≥ 0.723; CR ≥ 0.829). The results show that social media has a positive and significant effect on satisfaction (β=0.254; p=0.005) and trust (β=0.155; p=0.049). Service innovation has a positive but insignificant effect on satisfaction (β=0.120; p=0.175), but a positive and significant effect on trust (β=0.490; p=0.000). Trust has a positive and significant effect on satisfaction (β=0.324; p=0.000). The mediation test shows that social media → trust → satisfaction is not significant (p=0.113), while service innovation → trust → satisfaction is significant (p=0.005). The explanatory power of the model is strong (R² trust=0.705; R² satisfaction=0.889). Practical implications: strengthening social media content and responses needs to be accompanied by innovations that increase trust—such as process transparency, real-time status tracking, and SLA standards—in order to have a direct impact on satisfaction.
Co-Authors , Elfitra Desy Surya , Harianto Agita Trianto Ahmad Taufik Akhyar Lubis Aldi Agustino Ali Topan Andini Putri Lestari Angga Pramudia Annisa Sanny Arif Budiman Arya Chandra Gusnanto Aunan Bambang Aditya Irsandi Budi Syahputra Cut Maulita Demensah Ginting Desi Syahrani Desy Astuti Dewi Mahrani Rangkuty Dewi Nurmasari Pane Dharmazie Dwi Ilham DWI SURYANTO Eka Gunawan Putra Eko Harianto Elisabeth Kristina Junita Sianipar Elisya Azmelia Emmy Robiyah Erwansyah Erwansyah Eva Herdalina Pardede Fauziah Nur Purwaningsih Hafnidah Hermansyah Hernawaty Hernawaty Heryanto Siburian Hikmaturriza Himmatul Ulya Husni Muharram Ritonga Ida Fatimah Ida Marlina Iedya Fadillah Imam Ananda Jhony Karmila Kiki Farida Ferine Larisma RL Sitanggang Lusianna Banurea M. Fadly Azmi Madaniyah Fitrahayati Masfirah Maya Macia Sari Merlinda Muhammad Dharma Tuah Putra Nasution Muhammad Fahmi Muhammad Faisal Muhammad Indra Gunawan Muhammad Isa Indrawan Munanda Munawar Rizal Naimi Yumna Sinurat Navy Septiya Ningrum Nur Fatiha Utami Nasution Nurafrina Siregar Nurfafrina Siregar Paridah Rahmat Sihombing Ramadhan Harahap Richard Alex Stepanus Sinaga Rifky Budi Setiawan Risdawati Br Ginting Risliana Octavia Siregar Rizky Ira Silvia Nasution ROMULUS DESYANTO GULTOM Roslina Ruhdi Muharram Selian Saiful Riza Sakinah Ramza SARA KURNIA D SITUMORANG Sejarahta Perangin-Angin Siti Arnisah Sri Rahayu Sri Wahyuni Sri Wahyuni Nasution Sugiono Suhendi Supina Batubara Susilawati Susilawati Syahnant Syahrizal Syahrizal Taufik Harijanto Tio Candra Pulungan toyib daulay Tridia Kumula Dewi Yani Utami Leo Yose Ferry Zulman Zulpedri