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Analisis Kepuasan Masyarakat Peserta Program Sarase Warga Sukowati (Saraswati) terhadap Pelayanan di RSUD dr. Soehadi Prijonegoro Kabupaten Sragen (Studi Pelayanan Pasien Rawat Inap) Jayanti, Anisa Novia; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.179 KB) | DOI: 10.14710/jppmr.v6i3.16751

Abstract

Society satisfaction is a condition where the service performance received is accordance with or greater than the people expectation of the public service. In order that the implementation of health service provider for poor people can run well and be optimum in improving the level of public health, the Government of Sragen held a regional health insurance program namely Sarase Warga Sukowati (Saraswati). The public health service providers in this study is RSUD dr. Soehadi Prijonegoro in Sragen Regency. The research methodology used was SERVQUAL to measure the satisfaction of Saraswati Program Member based on their expectation on the performance of service which is run by Parasuraman et al (1985). The type of research is descriptive analysis through quantitative approach by involved 90 respondents, namely the Saraswati Program Member which was hospitalized. Then the data analysis technique used Importance Performance Analysis (IPA) in form of gap analysis with compatibility level and cartesian diagram. The result of the study indicates that based on the service quality theory by Parasuraman et al in the dimension of service quality: tangibles, reliability, responsiveness, assurance and emphaty, the overall average dimension of compatibility level is amounted to 90,01% so that it is categorized as satisfying. While the analysis result of cartesian diagram indicates that the indicator of the ease of procedure, waiting room availability and the hospitality of medical personnels are categorized to A quadran so that the performance is less satisfying. Suggestions that the writer can give are to add customer service counters that explain the procedures and assist in completing the inpatient service facilities and provide optimum waiting room for television media facilities, as well as excellent training services on how to tidy, friendly and competent in patient positions; Service ethics and establishment of attitudes/ attitudes of service; Patient type tip; And service role play.
FAKTOR-FAKTOR YANG MENENTUKAN PADA DIMENSI HUMAN CAPITAL COMPETENCIES DALAM PROGRAM SERTIFIKASI GURU SMK NEGERI DI KOTA SEMARANG Rahman, Agung Herlambang Luthfi; Maesaroh, Maesaroh; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 3, Nomor 4, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.887 KB) | DOI: 10.14710/jppmr.v3i4.6570

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In Undang-undang Nomor 14 Tahun 2005 about teachers and lecturers, that produces some article among others; article 8 mention that teacher must have academic qualifications, competence, a certificate educator, spiritual and physical health, and have the ability manifesting purpose national education.Therefore, certification are mandatory teachers to improve their quality. Certification teacher is granting certificate educator to the teacher who meet the professional. Teacher virtually professional one is having certificate educator who signed college implementer certification. Professional teacher of decisive importance success learning and certificate because they can create learning active, creative, innovative, and fun.Students will be motivated attending school well if method, matter, the props, delivered he pulled and not boring.The fact, a lot of teachers lazy to continue to learn how to teach good.In fact, special development activities teacher many opened as education and training teacher, seminar teacher, financial report methodology of learning, etc. With the certification expected competence teachers are growing and the quality of education be good.After certification, expected teachers could meet in four competency in UUGD Pasal 10 and government regulation of national education standard Pasal 28. Competence are pedagogik competence, educator personality, professional, and socially. However, virtually a lot of teachers unable to meet four competence that.Besides, the fact indicates performance and the teacher is not increasing after joining certification, even inclined to each before certification.Hence, supposed to exist pattern management and supervision sustainable for teachers to boost their quality after certification. This study aims to describe factors in choosing Human Capital Competencies dimensions in the risk of teacher in SMK Negeri of Semarang City. This research used method descriptive qualitative. This subjects in this study consist of 5 (five) main informant. Based on the research result show to explain the phenomenon on Human Capital Competencies dimensions in the certified teacher with the determinant factor, that is: faith and values, skills, experience, the personality, motivation, the emotional, intellectual, and cultural organization. The eight factors are determining the competence of teacher, especially Human Capital Competencies dimensions. The research done to be said overall be eight (8) factors determine in dimension Human Capital Competencies teacher public SMK in the City of Semarang. Conclusions in this study is to know the factors that determine the competence of the teachers and give me a description of a Human Capital Competencies to a teacher, so it can be a study in the implementation of the efforts to improve competence teacher.
PENGELOLAAN SAMPAH TERPADU DI KOTA SEMARANG Kustyardhi, Rizky; Suwitri, Sri; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (215.554 KB) | DOI: 10.14710/jppmr.v2i2.2514

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Trash problem becomes quite serious problems that faced by government of Semarang city. The volume of trash grows every year. The Law No. 18 Year 2008 about Trash Management is a reference for government of Semarang city to change the way of trash management from get-haul waste into friendly environmental trash management by using the principle of the 3Rs (reduce, recycle, dan reuse).The purpose of this study is not only to describe and to analyze the implementation of integrated trash management in Semarang city but also to identify the inhibiting factors that occur in integrated trash management of Semarang city.To answer the problem and the purpose of this research, the writer uses descriptive qualitative approach by using management theory that focuses on the function of implementation of the plan, staffing, and coordination.The research shows that the inhibitor in the integrated trash management in Semarang city due to inadequate government budget, the difficulties in marketing the products of processed junk, poor coordination, and low public awareness in trash management.To improve the integrated trash management in Semarang city, the advices that can be given by writer to the Department of Hygiene and Gardening of Semarang city are to cooperate with the agencies that concerned in the problems of trash, to improve the coordination systems, to enforce regulations strictly, and to raise awareness continually in order to be wise in trash management.
Efektivitas Dinas Sosial Pemuda dan Olahraga dalam Penanganan Anak Jalanan di Kota Semarang Maharani, Aprillia; Yuniningsih, Tri; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.658 KB) | DOI: 10.14710/jppmr.v5i3.12568

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This study attempts to analyze and describe the effectiveness of Social Services of Youth and Sports in the handling of street children in the City of Semarang. This research uses qualitative approach with descriptive method. The focus of this study include productivity, adaptation, motivation and the factors that influence the effectiveness of Social Services of Youth and Sports in the managing of street children. The results show that Social Service of Youth and Sports of Semarang City has quite effective in terms of fulfilling the basic needs which is shelter to protect the street children from harmful things, clothing for the street children including uniform, daily wear, also nutrition for the street children in form of food support. Advice that provided is the effectiveness of managing the street children needs to be improved by improving the equalization of services for the street children, improving the ability of the employee, and improving the socialization for the community about the managing of street children.
POVERTY REDUCTION THROUGH UPTPK (THE INTEGRATED SERVICE UNIT OF POVERTY ALLEVIATION) IN SRAGEN REGENCY CENTRAL JAVA PROVINCE Titik Djumiarti; Ari Subowo
Journal of Public Administration and Local Governance Vol 2, No 2 (2018): The Role of Government on Social Transformation, Community and Sustainable Devel
Publisher : Social and Political Science Faculty - Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/jpalg.v2i2.1078

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The existence of UPTPK in Sragen Regency is an effort of the regional government in Sragen Regency to tackle the poverty with a systematic and integrated concept. The success of Sragen Regency in the establishment of UPTPK to the poverty tackling program can encourage the Social Ministry to give an appreciation through a program named GEMPITA (Regency/City Concerned Community Movement). The purpose of this writing is to explain the leadership of Agus Fatchur Rahman in maintaining the poverty through UPTPK (The Integrated Service Unit of Poverty Tackling) in Sragen Regency. democratic leadership and gives his staff the freedom to develop in providing services to the society. Through UPTPK, Agus Fatchur Rahman seeks to provide and improve the welfare of the society through special services in the education, health, and social and economic. The establishment of UPTPK is a step by Regent Agus Fatchur Rahman to articulate the needs and interests of the poor society to improve their welfare. Viewed from each dashboard, the leader of Sragen Regency needs to make efforts to encourage better management of UPTPK, including increasing accountability through reporting on the performance of UPTPK in print so that reporting is not only electronic reporting but also print reporting to facilitate the society who come to the office obtain the performance information. Keywords: Poverty Reduction, Leadership, Integrated Service
ANALISIS PROMOSI JABATAN DENGAN SISTEM TALENT SCOUTING OLEH BKD PROVINSI JAWA TENGAH Tutiyani Tutiyani; Titik Djumiarti
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.102 KB) | DOI: 10.14710/jppmr.v7i3.20940

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Human resources management is one of important things that need to be design to create competen resources who deliver the public service work. Promotion is one of part from human resources management. Province of Central Java having an open system of promotion at echelon III and IV and it calls as talent scouting system. The implementation of talent scouting at Central Java Province will be continue, so then the number of talent pool will be increase. In the other hand the number of promotion are less then the number of talent pool. This research is aimed to know the process of promotion using talent scouting system; and also the driving factors and obstacle factors which are influence the implementation of promotion by using talent scouting system. This research use descriptive method with kualitative approach. The result of this research show that the process of talent scouting divided into four steps which are planning, organizing, actuating dan controlling. Those four steps show there haven’t all of talent pool have their promotion. The driving and obstacle factors consist of organisation employment domands, SIMPEG, culture, structure, the change of employment, technology, economic growth, and government regulation.
HUBUNGAN KOMPETENSI DAN DISIPLIN KERJA DENGAN KINERJA PEGAWAI INSPEKTORAT PROVINSI JAWA TENGAH Maudyta Maudyta; Titik Djumiarti
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.089 KB) | DOI: 10.14710/jppmr.v6i3.16616

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This research aims to find out the correlation between competence and work discipline with the performance of Inspectorate employee of Central Java Province. This research is an associative study using quantitative method. Respondents in this research is 48 employee of Inspectorate Central Java Province who performed the main task of supervision. Based on the result of the study, the Kendall Tau correlation coefficient of competence with employee performance is 0.468 with Z value 5,001 > Z table 1.96, the Kendall Tau correlation coefficient of work discipline and employee performance is 0.417 with Z value 4,373 > Z table 1.96, Kendall concordance correlation 0,851 sig (0,000) < α (0,005) indicate that there is a correlation between competence and work discipline with the performance of inspectorate employee of Central Java province. The determinant coefficient value of competence and work discipline variable simultaneously gives influence to the employee performance variable amounted to 72.4%. The conclusion of the study is there is a correlation between competence and work discipline with the employee performance of Inspectorate Central Java province, so the H1 is accepted and H0 is rejected. The obstacles found in the study are less ability of the employee in applying the benefit of training, the training activity was not conducted regularly, and it was found that the employee presence was not timely. The suggestions can be given by researcher are off-the-job training method should be conducted regularly and Inspector should take corrective disciplinary action.
HUBUNGAN KEMAMPUAN DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BLORA Silvi Nur Ariskha; Titik Djumiarti
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.081 KB) | DOI: 10.14710/jppmr.v7i4.21437

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The change of life and the quality of human resources that are currently increasing will affect the development of society. This change can encourage the improvement of the performance of employees at Government agencies to give good service. There are two factors that affect employee performance which are work motivation and skill. There are employees who have worked according to the standard so that the work is done on time, but there are also employees whose work does not reach the target. This study aims to determine the relationship between the work motivation and skill towards the performance of employees of the Department of Population and Civil Registration of Blora Regency. This study uses an associative quantitative method involving 40 employees as respondents drawn from 64 employees. The result of Kendall Tau rank correlation coefficient of skill or ability with employee performance of 0.418 z count 3.8> z table 1.96 with the value of the KD of 17.5%, Kendall’s tau rank correlation coefficient of work motivation with employee performance 0.450 z count 4.090> z table 1.96 with the value of KD of 20.25%, Kendall concordance coefficient of 0.994, KD value of variable ability and work motivation simultaneously give effect to performance variable which is equal to 98.8%. The conclusion of this research is that there is correlation between ability and motivation of work with employee performance in Department of Population and Civil Registration of Blora Regency. The obstacles are the achievement of performance that is less than target and the inappropriate background of education. The suggestions given by researchers is providing training to improve the employee skills. The suggestions for further quantitative research are to add variables and for qualitative research that is by adding other factors of employee performance.
STUDI KERJASAMA ANTAR DAERAH : KERJASAMA ANTARA PEMERINTAH KABUPATEN PURBALINGGA DAN PEMERINTAH KABUPATEN BANYUMAS DALAM PEMBANGUNAN JEMBATAN LINGGAMAS Anggita Hening Pradany; R. Slamet Santoso; Titik Djumiarti
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (130.793 KB) | DOI: 10.14710/jppmr.v4i3.8903

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Adanya kebijakan otonomi daerah, daerah dituntut untuk mengembangkan daerahnya sendiri. Kerjasama antar daerah dapat menjadi salah satu alternatif yang saling menguntungkan menyangkut kepentingan lintas wilayah. Seperti kerjasama antara Pemerintah Kabupaten Purbalingga dan Pemerintah Kabupaten Banyumas dalam pembangunan jembatan Linggamas. Tujuan penelitian ini adalah mendeskripsikan pelaksanaan dan faktor pendukung kerjasama antara Pemerintah Purbalingga dan Pemerintah Banyumas dalam pembangunan jembatan Linggamas. Berdasarkan penelitian, pelaksanaan kerjasama sudah sesuai dengan prinsip kerjasama antar daerah yaitu kemitraan sejajar, sinergis dan saling menguntungkan, berbasis kebutuhan, pelibatan dan kepemilikan, fleksibel, legitimate serta akuntabel dan transparan. Sedangkan prinsip efektif dan keberlanjutan belum sesuai. Hanya 4 faktor pendukung yang berjalan optimal yaitu komitmen pimpinan daerah, pengintegrasian dan harmonisasi, partisipatif, dan analisa kelembagaan, sedangkan 2 faktor lainnya yakni identifikasi kebutuhan dan champion belum optimal. Untuk meningkatkan pelaksanaan kerjasama maka perlu dilakukan perbaikan pada prinsip efektif dan keberlanjutan, sedangkan pada faktor pendukung yang perlu diperbaiki adalah identifikasi kebutuhan dan champion. Salah satu upaya yang dapat dilakukan yaitu adanya pelembagaan kerjasama antar daerah.
EFEKTIVITAS PELAYANAN PENGINTEGRASIAN INFORMASI MELALUI PUSAT INFORMASI PUBLIK DI DINAS KOMUNIKASI, INFORMATIKA, STATISTIK, DAN PERSANDIAN KOTA SEMARANG Nur Vita Rahmawati; Titik Djumiarti
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.476 KB) | DOI: 10.14710/jppmr.v7i4.21735

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This study aims to describe the effectiveness of information integration services through the Public Information Center (PIP) in the Office of Communication, Informatics, Statistics and Coding of Semarang City. In reality, the implementation of information integration in PIP is still a problem that exact time of fulfilling the request for information that is more than 10 days maximum conditions. The method used in this study is descriptive qualitative using taxonomic analysis with examine the element that achievement of objectives said to be successfully supported by organizational factors in the form of a clear division of labor according to the Standard Operating Procedure (SOP) in achieving its goal as realization of information centralization, but there are factors that inhibits the implementation is the lack of technological capabilities experienced by employees in the integration of information. Second, integration is influenced by conducive environmental factors that support the integration of information, but labor factors inhibits the integration of information because there are rolling employees that cause new employees to be required to understand their tasks from the beginning. Third, adaptation is supported by organizational factors in the form of a division of labor in accordance with the SOP so as to minimize errors when the adaptation process is carried out, but the worker factor inhibits the implementation of adaptation due to lack of understanding of the device regarding information integration. Recommendations for other researchers are expected to examine the institutional form and position of PIP.
Co-Authors Abdurrazak, Riza Adhela Mahda Hapsari, Adhela Mahda Adi Nugroho Aditya Rachman, Aditya Afantika, Citra Afrida Andriyani, Lailliya Afrizal, Teuku Agung Herlambang Luthfi Rahman Alifia Rahmawati, Sekar Amalia, Sefi Anggie Desta Ervita Anggita Hening Pradany Anggraini, Fitri Febrina Aprillia Maharani, Aprillia Ardie Pratama Ari Subowo Astri Denaya Aufarul Marom Ayusari Teni Nurbintara, Ayusari Teni Dera Aisyah, Syalini Dewi Rostyaningsih Diah Wulandari Diandya Prihatiningrum, Dewi Dyah Hariani Dyah Lituhayu Endah Wahyuningrum, Endang Larasati Endang Larasati Faridha, Nur Rachma Istin Faris Ridho Febrian Putra, Jagad Firmando Santoso, Firmando Fitriani, Neti Gayuh Sih Suwastiti Hardi Warsono Hartuti Purnaweni Hayu Dwimawanti, Ida Hendra Aji Suryo Prabowo Intan Istiqomah Irfan Ramdhany Irsad Rakha Chandra, Muhammad Jayanti, Anisa Novia Kartiko Bramantyo Dwi Putro Katrin Winarsih Hapsari Khoirunnisa, Iin Linda Felecia Rostanti, Linda Felecia Maesaroh Maesaroh Mangesti Lestari Margaretha Suryaningsih Maudyta Maudyta Maulana Mufis Mughron, Maulana Mufis Maya Wijayanti, Dwi Mei Praharani Muchlis Adi Susilo, Achmad Muhammad Mustam Nabella, Anzilna R. Novita Sari, Dwi Nur Vita Rahmawati Nururrohmah, Nururrohmah Pamalis, Rezza Pebriyanti, Pebriyanti R. Slamet Santoso Raharjo, Senoaji Yuda Rihandoyo Rihandoyo Rizky Kustyardhi Rizky Masita Rahmadini Satika Mahda Daweski Sehsa Cantika Senoaji Yuda Raharjo Silvi Nur Ariskha Siti Nurhidayah Sri Suwitri Stevanni Imelda Christianingrum Sundarso Sundarso Sundarso Sundarso Syahido Fikri, Jirhan Thea Rahmanindita Tri Yuningsih Tri Yuniningsih Tutiyani Tutiyani Wijayati, Era Yovita Annisa Aprilia, Yovita Annisa Yulantias, Alfania Yuliardi Agung Pradana