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All Journal JURNAL PENDIDIKAN TAMBUSAI Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Community Development Journal: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara Soso-Q : Jurnal Manajemen Quantitative Economics and Management Studies International Journal of Community Service & Engagement Cita Ekonomika: Jurnal Ilmu Ekonomi Daengku: Journal of Humanities and Social Sciences Innovation ProBisnis : Jurnal Manajemen Jurnal Pengabdian Masyarakat As-salam SWARNA International Journal of Economics (IJEC) Journal of Artificial Intelligence and Digital Business Manis : Jurnal Manajemen dan Bisnis Jurnal Pengabdian Masyarakat dan Riset Pendidikan SWARNA: Jurnal Pengabdian Kepada Masyarakat
Latuconsina, Zainuddin
Fakultas Ekonomi Dan Bisnis, Jurusan Manajemen, Universitas Pattimura, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Effect of Total Quality Mangement on Visitor Satisfaction and Its Effect on Service Quality Zainuddin Latuconsina; Uli Wildan Nuryanto; Pandu Adi Cakranegara; I Nyoman Tri Sutaguna; Samuel PD Anantadjaya
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6925

Abstract

This study aims to analyze effect of total quality management on visitor satisfaction and its effect on service quality. The population in this study are library employees at Universitas Pattimura, Ambon. The sampling technique used is purposive sampling, with a number of respondents as many as 33 respondents. Data are collected using a questionnaire as the main instrument and a questionnaire using the likert scale to measure respondents' answers. Hypothesis testing using partial least square test. The results show that total quality management has a positive effect on visitor satisfaction at the Library at Universitas Pattimura, Ambon. Visitor satisfaction has a positive effect on service quality at the Library at Universitas Pattimura, Ambon.
Co-Authors Achmad Syarif Chatib Agnes Soukotta Agusthina Risambessy Agustina Risambessy Anna Valensia Christianty De Fretes Asiani Sijabat Asnawi, Aisah Atamimi, Rachma Basuki, Ferry H. Bugis, Muhammad Cakranegara, Pandu Adi Conchita V. Latupapua Duwila, Ummi Etvin R Tamher Etvin Rizal Tamher Faozi, Muhamad Ilham Ferdy Leuhery Festus Evly R.I. Liow Gerrit. M. Pentury Grace Hoberthina Tahapary Grace Hoberthina Tahapary Grace Tahapary Harvey Hiariey Harvey Hiariey Hasnawati Hiariey, Harvey Huwae, Victor Ernest I Nyoman Tri Sutaguna Indrawati, Raden Ajeng Juliana Latuihamallo Laitupa, Abdul Azis Laitupa, Azis Latuihamallo, Juliana Latupapua, Conchita V. Leasiwal, Teddy C. Lilian S Loppies Louhenapessy, Desry Jonelda M.Pelupessy, Merry Maghfirah, Nurul Matdoan, Arsad Muhammad Faisal Muhammad Hery Santoso N. Nengsi, Nadya Nathalia Dessy Sariwating Noya, Ryalno Stefano Pandu Cakranegara R .Tamher, Etvin R.A Aisah Asnawi Rachma Atamimi Rachma Attamimi Rahman, Fahtur Ralahallo, Fransiska Natalia Restia Christianty Restia Christianty Restia Christianty Retno S Susilawati Roy Seleki Samuel PD Anantadjaya Sapthu, Andre Seleky, Roy Siahainenia, Silfiena Sijabat, Ani Sijabat, Asiani Silfiena Siahainenia Siska J Saununu Sitania, Alvarya C. R. Sulasri Kaisupy Tamhe, Etvin R. Tehuayo, Erlinda Tuankota, Aulia Laksmi Tutupoho, Saleh Uli Wildan Nuryanto Victor Ernest Huwae Welem Arlen Tupamahu Yusuf T, Glen Andre